The good bit-the machine was delivered and collected on time and worked fine for 2 days. The not-so-good bit-there is no refund on unused petrol (there was at least half a tank left on my return) wh... See more
Company replied
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See what reviewers are saying
We have closer Tool hire places but always you Brandon Hire Tonbridge. The service you recieve is faultless, machinery always in excellent condition and ready to do the job. Mac whos on the front de... See more
Company replied
To start with a really brilliant website which gave me all the information I needed to hire my scaffold (from the Tonbridge store). Best of all was the customer service which was second to none. I n... See more
Very clear and simple website to use with clear costs for all equipment. Good value. Got immediate confirmation of the order with very clear instructions on identity documents etc needed for the picku... See more
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 12C, Sovereign Way, TN9 1RS, Tonbridge, United Kingdom
- 01732 361 199
4.6
Excellent
71 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Excellent service
Great experience dealing with Brandon Tool hire. From initial rental to return I dealt with Mac, he was fantastic and went above and beyond to help.
August 19, 2024
Can't rate them highly enough
To start with a really brilliant website which gave me all the information I needed to hire my scaffold (from the Tonbridge store).
Best of all was the customer service which was second to none. I needed instructions that weren't supplied and they were emailed immediately I called. I finished earlier than expected and they picked up within two hours of my call AND gave me a bit of a refund. Thanks Mac
September 16, 2024
Unprompted review
Great experience…
Great customer service experience and knowledge from the Tonbridge team. I will be back for future projects.
September 2, 2024
Unprompted review
Reply from Brandon Hire Station - Tonbridge
Hi Jake, thank you for your 5-star review. We're delighted to hear that you had a great customer service experience with our Tonbridge team. We look forward to assisting you with your future projects. Kind regards, the Brandon Hire Station team.
Excellent service
Delivered on time. Clean loos. Friendly staff. Great service. Thankyou.
July 12, 2024
Reply from Brandon Hire Station - Tonbridge
Good afternoon, thank you for your positive feedback. We're delighted to hear that you were pleased with our timely delivery, clean facilities, and friendly service. Kind regards, the Brandon Hire Station team.
Stu was great help and always makes the…
Stu was great help and always makes the hire process simple
July 15, 2024
Unprompted review
Reply from Brandon Hire Station - Tonbridge
Hi Victor, thank you for your 5-star review! We're delighted to hear that Stu from our Tonbridge team made the hire process simple for you. Kind regards, the Brandon Hire Station team.
Easy process
Easy process, quick and efficient. Mac at the Tonbridge branch was very helpful
June 28, 2024
Unprompted review
Reply from Brandon Hire Station - Tonbridge
Hi Jo, thank you for your 5-star review! We're delighted to hear that you found the process easy and efficient at our Tonbridge branch, and that Mac was very helpful. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Great from start to finish,delivery guy…
Great from start to finish,delivery guy was polite and friendly
May 21, 2024
Reply from Brandon Hire Station - Tonbridge
Hi Karl, thank you for your 5-star review. We're delighted to hear that your hire experience was great from start to finish. Thank you for hiring with us and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Carpet Cleaner
I hired a carpet cleaner which really did the job. The hire didn't go well initially because when I turned up to collect the equipment I was told that there were no products available even though I had paid for the products. The assistant branch manager called Mac was incredibly helpful, deducted the cost of the products immediately and directed me to buy alternative product. Ordering through the website is not great but the equipment did the job and Mac should be promoted!
June 18, 2024
Unprompted review
Reply from Brandon Hire Station - Tonbridge
Hi Rebecca, thank you for sharing your feedback with us. We apologise for the initial inconvenience with availability, but we're glad Mac was able to assist you promptly with an alternative product and offer helpful service throughout your hire. Kind regards, the Brandon Hire Station team.
Hired two pieces of equipment one…
Hired two pieces of equipment one strimmer and one long arm hedge cutter, both really good pieces of equipment. Was helped by a guy called Mac who was really helpful and delivered a great service. Would recommend and will use again when needed.
June 15, 2024
Unprompted review
Reply from Brandon Hire Station - Tonbridge
Hi Benjamin, thank you for your 5-star review. We're delighted to hear that you found our strimmer and hedge cutter to be of great quality and that Mac from our Tonbridge team provided excellent service. We look forward to assisting you again in the future. Kind regards, the Brandon Hire Station team.
I have already written a review and…
I have already written a review and said that I was pleased with the service although there was a minor problem with the collection of the machinery, which was recified by the Assitant Manager and all was well in the end.
April 30, 2024
I hired a patio/drive cleaning machine…
I hired a patio/drive cleaning machine from the Tonbridge branch. Amazed they had it in stock, were very helpful getting it in and out of my car, was in great condition and they even let me have it for the same price over the long weekend. Will definitely use Brandon Hire again.
April 29, 2024
Highly recommend the equipment and the…
Highly recommend the equipment and the professional advice and explanation provided by the staff team. Thank you
April 16, 2024
Reply from Brandon Hire Station - Tonbridge
Good morning, thank you for your 5-star review. We're delighted to hear that you found our Tonbridge team helpful and professional. We appreciate your recommendation and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Tonbridge
Hi Andrew, thank you for your feedback. We're glad to hear that your equipment was delivered on time and that you found it easy to extend the hire period. We appreciate your business and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
The service was fast and efficient
The service was fast and efficient, staff were helpful and informative. The price was reasonable, but a clearer indication that VAT was not included in the headline price would have been helpful.
April 8, 2024
Reply from Brandon Hire Station - Tonbridge
Hi John, thank you for your feedback. We're glad to hear that you found our service fast and efficient, and our Tonbridge team were helpful and informative. We apologise for any confusion regarding the VAT inclusion in the headline price and will take your comments on board. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Tonbridge
Good morning, thank you for your positive feedback about your hire. We're delighted to hear that you found our Tonbridge team helpful. Kind regards, the Brandon Hire Station team.
Really helpful, excellent advice and very competitive
Really helpful, explain over the phone any questions I had including the depth of cut using a turf cutter. Very competitive. Highly recommend
April 18, 2024
Reply from Brandon Hire Station - Tonbridge
Hi Anthony, thank you for your positive feedback. We're delighted to hear that you found our prices competitive and that our team were helpful and answered all the questions you had about your turf cutter hire. We appreciate your recommendation and hope we will see you again in the future. Kind regards, the Brandon Hire Station team.
I’m so grateful for all your help and…
I’m so grateful for all your help and professionalism. Everything came on time and was fully explained. Highly recommend this company service.
April 15, 2024
Unprompted review
Reply from Brandon Hire Station - Tonbridge
Hi Victoria, thank you for your positive review and for recommending our services. We are delighted to hear that you found our Tonbridge team helpful and professional. Please don't hesitate to reach out to us if you have any other equipment needs in the future! Kind regards, the Brandon Hire Station team.
Hiring roof ladder
Easy to hire and extend the original hire period. Arrived promptly and collected when advised.
March 13, 2024
Reply from Brandon Hire Station - Tonbridge
Hi Martin, thank you for your 5-star review. We're delighted to hear that you found it easy to hire with us and that our service met your expectations. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Scarifier and Aeriator Hire
We have closer Tool hire places but always you Brandon Hire Tonbridge. The service you recieve is faultless, machinery always in excellent condition and ready to do the job. Mac whos on the front desk always runs you though how to get the best out of the machinery and is extremely knowledgable and helpful. A fantastic company every time
April 5, 2024
Unprompted review
Reply from Brandon Hire Station - Tonbridge
Hi Steven, thank you for your brilliant feedback and for being a valuable customer at our Brandon Hire Station Tonbridge branch. We're delighted to hear that you always find the branch service faultless and our machinery in excellent condition. We'll make sure to pass on your compliments to Mac for his knowledgeable and helpful assistance. We appreciate your feedback and look forward to serving you again. Kind regards, the Brandon Hire Station team.
Easy to use. Good value, nice kit. Efficient
Very clear and simple website to use with clear costs for all equipment. Good value. Got immediate confirmation of the order with very clear instructions on identity documents etc needed for the pickup. Very efficient pickup - the equipment was ready & waiting for me, all clean. Good quality equipment - excellent Makita breaker drill. Easy to use & good instructions. Did all that I needed to do. The return was also very easy and efficient. Got immediate confirmation by email of the return and that the equipment was clean. Impressive. Mac who served me at both ends was very efficient & polite
March 4, 2024
Unprompted review
Reply from Brandon Hire Station - Tonbridge
Hi Ian, thank you for your detailed and positive feedback! We're delighted to hear that you found our website clear and our equipment of good quality. It's great to know that Mac provided efficient and polite service throughout your experience. We appreciate your business and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
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