Brandon Hire Station - Tonbridge Reviews 

71
TrustScore 4.5 out of 5

4.6

Unit 12C, Sovereign Way, TN9 1RS Tonbridge, GB


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Rated 3 out of 5 stars

The good bit-the machine was delivered and collected on time and worked fine for 2 days. The not-so-good bit-there is no refund on unused petrol (there was at least half a tank left on my return) wh... See more

Company replied

Rated 5 out of 5 stars

We have closer Tool hire places but always you Brandon Hire Tonbridge. The service you recieve is faultless, machinery always in excellent condition and ready to do the job. Mac whos on the front de... See more

Company replied

Rated 5 out of 5 stars

To start with a really brilliant website which gave me all the information I needed to hire my scaffold (from the Tonbridge store). Best of all was the customer service which was second to none. I n... See more

Rated 5 out of 5 stars

Very clear and simple website to use with clear costs for all equipment. Good value. Got immediate confirmation of the order with very clear instructions on identity documents etc needed for the picku... See more

Company replied


Company details

  1. Building Equipment Hire Service
  2. Tool Rental Service

Written by the company

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.


Contact info

  • Unit 12C, Sovereign Way, TN9 1RS, Tonbridge, United Kingdom

  • 01732 361 199

4.6

Excellent

TrustScore 4.5 out of 5

71 reviews

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Replied to 99% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(71)

657 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful service at pickup

Helpful service at pickup, the use of the tool was fully explained. The tool worked perfectly to allow me to complete the work. Easy return of the tool. No waiting or queuing.
Very convenient location of the hire shop on the edge of town outside traffic queues.

January 29, 2024
Brandon Hire Station - Tonbridge logo

Reply from Brandon Hire Station - Tonbridge

Hi Roger, thank you for your 5-star review! We're delighted to hear that our team provided helpful service and that the tool worked perfectly for your project. We appreciate your feedback on the convenience of our location. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Fantastic service

I went to Tonbridge to hire and the man was so helpful
Lots of useful information on the equipment I had hired,
And On my return helped out with information on future equipment I was very impressed with the service
I only thing is I can't recall is name

December 7, 2023
Brandon Hire Station - Tonbridge logo

Reply from Brandon Hire Station - Tonbridge

Hi Nicholas, thank you for your positive feedback and for choosing our Tonbridge branch for your equipment hire needs. We're glad to hear that our team was helpful and provided you with useful information. We appreciate your feedback and will pass your comments onto the branch! Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Dehumidifier rental

I hired a dehumidifier at very short notice to dry out damp patches that had appeared on my bedroom wall. The staff could not have been more helpful and gave me really good advice both about operating the machine to get the best out of it, but also additional things I could do to help.
Wouldn’t hesitate to use their services again and absolutely no hesitation in recommending them to others. 5 stars.

January 23, 2024
Unprompted review
Brandon Hire Station - Tonbridge logo

Reply from Brandon Hire Station - Tonbridge

Hi Nicola, thank you for your positive feedback about our Tonbridge branch. We're pleased to hear that our team were so helpful, and made you hire experience so positive. We appreciate your recommendation and hope to see you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Scaffold tower hire

Great service.
Delivered on time and I needed to extended the length of hire . No problem, a quick call and a new pick up date arranged.

December 7, 2023
Brandon Hire Station - Tonbridge logo

Reply from Brandon Hire Station - Tonbridge

Hi Guy, thank you for your positive review. We're pleased to hear that you had a great experience with us. It's always our goal to accommodate any changes our customers may need and we're pleased to hear you found this process simple. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Contacted Mark at Tonbridge branch as…

Contacted Mark at Tonbridge branch as urgently needed to hire a conservatory ladder. Incredibly helpful, professional and organised a very timely delivery, thanks to Chris driver.
Great customer service!

October 10, 2023
Unprompted review
Brandon Hire Station - Tonbridge logo

Reply from Brandon Hire Station - Tonbridge

Hi Siobhan, thank you for leaving such a positive review about our Tonbridge branch. We're delighted to hear that Mark and our team could support you at short-notice and that Chris offered a helpful and organised delivery. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Good price, friendly service.

Very easy on-line experience. Tool that I needed available at a good price and delivered the next day. Friendly and helpful service in-branch as well.

September 15, 2023
Unprompted review
Brandon Hire Station - Tonbridge logo

Reply from Brandon Hire Station - Tonbridge

Hi Paul, thank you for your positive feedback. We're glad to hear that our staff were helpful and friendly and that you found our online hire experience so simple. If you have any other equipment needs in the future, please don't hesitate to reach out. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Top service

Hired a Brad nail gun, had a trigger fault. Took it back and Mac couldn't fix it but got his engineer to come and do it. He personally delivered it back to me. All good. These things happen. Top, top customer service. Thankyou. Mark

August 29, 2023
Unprompted review
Rated 5 out of 5 stars

Used the Tonbridge

Used the Tonbridge, Kent branch. Mac was really helpful and will definitely return to this branch the next time l need to hire any equipment.

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding

I have never rented the bigger equipment before but Matt at Tonbridge made the whole experience easy hassle free and was very professional. Will definitely use again and recommend. Top Job 👍🏻

June 17, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - so easy to hire the equipment and very friendly delivery driver. Easy pick up too afterwards. Highly recommended!

May 7, 2023
Rated 4 out of 5 stars

Delivered on time

Delivered on time, machine worked perfectly. Only niggle was thencollection time, which Brandon would not guarantee, and meant I had to stay in the next morning until the machine had been collected. I did expect a same day drop-off and collection. Maybe I was too optimistic?

May 2, 2023
Rated 5 out of 5 stars

Great customer service!

Great customer service!
I had a mechanical problem with a wood chipper and couldn't do the job at the weekend. I made it worse by trying to sort it myself. The mechanic came to fix it on Monday and they are giving me an extra day's hire free of charge. I am very happy.

May 22, 2023
Unprompted review
Brandon Hire Station - Tonbridge logo

Reply from Brandon Hire Station - Tonbridge

Good morning Mark, thank you for your review of Brandon Hire Station. I'm so pleased you had a good experience and that you are happy with the service. We hope you choose to hire with us again in the future

Rated 3 out of 5 stars

A really good service from Brandon

A really good service from Brandon, I would use them again. My only issue was that I hired a rotovator and the blades were badly worn (Brandon were aware of this, having had previous complaints). This resulted in me spending a lot more time than should have been neccessary. Maybe a discount/partial refund should have been offered?

April 12, 2023
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Reply from Brandon Hire Station - Tonbridge

Good afternoon Mark. I'm pleased to hear that you would use Brandon Hire Station in the future. I'm sorry you had a bad experience with the blades on the rotovator. Could you advise me of which branch you used so that I can look into it for you. Thank you

Rated 5 out of 5 stars

Excellent all round

Excellent. Easy order and collection. Good equipment in very good condition , good price

March 13, 2023
Brandon Hire Station - Tonbridge logo

Reply from Brandon Hire Station - Tonbridge

Good morning Steve, thank you for a great review, I'm so glad your experience with Brandon Hire Station was as it should be. We hope to see you again soon

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