The good bit-the machine was delivered and collected on time and worked fine for 2 days. The not-so-good bit-there is no refund on unused petrol (there was at least half a tank left on my return) wh... See more
Company replied
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The good bit-the machine was delivered and collected on time and worked fine for 2 days. The not-so-good bit-there is no refund on unused petrol (there was at least half a tank left on my return) wh... See more
Company replied
We have closer Tool hire places but always you Brandon Hire Tonbridge. The service you recieve is faultless, machinery always in excellent condition and ready to do the job. Mac whos on the front de... See more
Company replied
To start with a really brilliant website which gave me all the information I needed to hire my scaffold (from the Tonbridge store). Best of all was the customer service which was second to none. I n... See more
Very clear and simple website to use with clear costs for all equipment. Good value. Got immediate confirmation of the order with very clear instructions on identity documents etc needed for the picku... See more
Company replied
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Unit 12C, Sovereign Way, TN9 1RS, Tonbridge, United Kingdom
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Helpful service at pickup, the use of the tool was fully explained. The tool worked perfectly to allow me to complete the work. Easy return of the tool. No waiting or queuing.
Very convenient location of the hire shop on the edge of town outside traffic queues.

Reply from Brandon Hire Station - Tonbridge
I went to Tonbridge to hire and the man was so helpful
Lots of useful information on the equipment I had hired,
And On my return helped out with information on future equipment I was very impressed with the service
I only thing is I can't recall is name

Reply from Brandon Hire Station - Tonbridge
I hired a dehumidifier at very short notice to dry out damp patches that had appeared on my bedroom wall. The staff could not have been more helpful and gave me really good advice both about operating the machine to get the best out of it, but also additional things I could do to help.
Wouldn’t hesitate to use their services again and absolutely no hesitation in recommending them to others. 5 stars.

Reply from Brandon Hire Station - Tonbridge
Great service.
Delivered on time and I needed to extended the length of hire . No problem, a quick call and a new pick up date arranged.

Reply from Brandon Hire Station - Tonbridge
Contacted Mark at Tonbridge branch as urgently needed to hire a conservatory ladder. Incredibly helpful, professional and organised a very timely delivery, thanks to Chris driver.
Great customer service!

Reply from Brandon Hire Station - Tonbridge
Mac was very helpful in general service and knowledge of the products hired.
Even helped putting equipment on the truck👍
Mac was great - very helpful with his demonstration and any questions we had!
Very easy on-line experience. Tool that I needed available at a good price and delivered the next day. Friendly and helpful service in-branch as well.

Reply from Brandon Hire Station - Tonbridge
Hired a Brad nail gun, had a trigger fault. Took it back and Mac couldn't fix it but got his engineer to come and do it. He personally delivered it back to me. All good. These things happen. Top, top customer service. Thankyou. Mark
Used the Tonbridge, Kent branch. Mac was really helpful and will definitely return to this branch the next time l need to hire any equipment.
I went to Brandon hire today to get a 15 kg gas bottle , not only did they have gas but it is the cheapest price anywhere . The guy who served me was so helpful I would recommend this place to anyone. Thanks Paul
Very easy pick up and drop off.
Easy to extend rental at minimal cost.
Helped when device had an issue, provided replacement part to fix with no quibbles as to use of machine.
I have never rented the bigger equipment before but Matt at Tonbridge made the whole experience easy hassle free and was very professional. Will definitely use again and recommend. Top Job 👍🏻
Excellent service - so easy to hire the equipment and very friendly delivery driver. Easy pick up too afterwards. Highly recommended!
Delivered on time, machine worked perfectly. Only niggle was thencollection time, which Brandon would not guarantee, and meant I had to stay in the next morning until the machine had been collected. I did expect a same day drop-off and collection. Maybe I was too optimistic?
Great customer service!
I had a mechanical problem with a wood chipper and couldn't do the job at the weekend. I made it worse by trying to sort it myself. The mechanic came to fix it on Monday and they are giving me an extra day's hire free of charge. I am very happy.

Reply from Brandon Hire Station - Tonbridge
A really good service from Brandon, I would use them again. My only issue was that I hired a rotovator and the blades were badly worn (Brandon were aware of this, having had previous complaints). This resulted in me spending a lot more time than should have been neccessary. Maybe a discount/partial refund should have been offered?

Reply from Brandon Hire Station - Tonbridge
Excellent. Easy order and collection. Good equipment in very good condition , good price

Reply from Brandon Hire Station - Tonbridge
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