Great company, found online after trying to hire a platform only finding extortionate prices. This company had exactly what I needed at half the cost. Ordered online after a quick phone call to the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booking online was simple, and easy to navigate. The service from the staff was 5 star, they gave a full explanation of how to use the machine.
Company replied
I hired a generator from BH. Everything went ok and I returned the generator in the allotted time but a few weeks later was still to receive a refund on the sizeable deposit (£480.00). This has now be... See more
Company replied
From ordering to delivery and pickup was a great experience, I certainly recomend and will use them again. The only issue I encountered was the delivery of the wheel barrow at the same time as th... See more
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
9 Haydock Street, WA2 7UW, Warrington, United Kingdom
- 01925 242422
4.6
Excellent
60 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We will never use them again
We will never use them again. A same day hire turned up at 3pm and then didn't get collected for 3days. The attitude of the staff when I called was appalling.
April 12, 2023
Reply from Brandon Hire Station - Warrington
Good morning Steven, I'm really sorry to hear about your recent experience, thank you for bringing this to our attention. Could you please let me know which Brandon Hire Station branch you used so that I can address the matter with the manager
Great
Easy to book, affordable. Smooth service and helpful, accommodating staff. Couldn't fault them.
February 21, 2023
Really friendly and helpful staff
Really friendly and helpful staff, I hired a sander for a house I've bought and they showed me how to use the equipment and helped carry it to the car. Would definitely recommend them
January 10, 2023
Great service staff was very helpful…
Great service staff was very helpful and polite
November 18, 2022
Great Price & Excellent Service
Easy procedure to hire online & the staff at the shop couldn't have been more helpful. Top marks all round.
November 11, 2022
Nail gun and fuel cell was incompatible
I hired a nail gun together with a fuel cell and the nails.
The fuel cell had instructions of how to fit it to the nail gun but it was impossible to do. After wasting fuel and a lot of time I returned to the depot to ask how it was done. The 2 people behind the desks did not know, but a maintenace guy in the back came out and said the top part of the fuel cell attachment was not used. After disposing of it it was OK but now there was not enough fuel laeft in the cell to fire all the nails and I had to screw many parts together. No-one could have figured that out unless he had used it before - not even 2 of the staff. Please have appropriate instructions with your equipment.
September 19, 2022
Reply from Brandon Hire Station - Warrington
Good Morning Martin,
Thank you very much for leaving us a review. This feedback is incredibly useful to us, especially as this involves the instructions for a piece of equipment.
I'm really sorry to hear that the Nail Gun didn't have clear instructions. I completely understand how frustrating this would have been for you, this is not the standard we set for ourselves and we hate to know we have let a customer down.
I have made sure to pass this feedback on to the branch and also the Business Support Manager for the area to make sure this is investigated and appropriately handled, we will make sure this feedback is used to improve our services and look into how we can add clearer instructions to this product, so thank you again for this.
If there is anything further you'd like to add, or anything further I can help with please feel free to reach out to me on CustomerCare@brandonhirestation.com and I will be happy to assist further.
Take Care - Hannah
Late arriving and a two days late for…
Late arriving and a two days late for collection not a hire company I will be using again
September 6, 2022
Reply from Brandon Hire Station - Warrington
Good Morning Dennis.
Thank you for getting in touch and taking the time to leave us a review on your hire experience.
I am very sorry to hear that your delivery and collection were not at the times you expected. We do always try our best to fulfill all requests on time, however there are sometimes slight delays and I completely understand your frustration with this.
I have made sure to pass this onto the relevant branch so that your feedback can be used to improve our services going forwards. This is really important to us, so thank you again for letting us know about this.
If there is anything further I can help with, or there is anything else you would like to add to this. Please do reach out to me on customercare@brandonhirestation.com and I will be happy to assist further.
Hannah
Friendly ,efficient
Friendly ,efficient , convenient, helpfull.. value for money .Will definitely use again.
September 1, 2022
Great customer service
Really impressed by the customer service from the Warrington beach, even when dealing with a idiot like me!!!
August 12, 2022
Fantastic service and advice
Fantastic service and advice, used them now twice in a few weeks and could not fault the service
August 2, 2022
Excellent experience delivered on…
Excellent experience delivered on time machine started first time every time and done the job I wanted it to do. Spot on.
July 29, 2022
Excellent service and product
Excellent customer service with turf cutter delivered punctually the next day. The machine was in excellent condition and was perfect for the job.
July 27, 2022
Fast hire
Fast hire, good service.
I spent less that 60 seconds in the shop when collecting the item, and about 8 seconds when returning it. I wish everywhere was that efficient.
July 18, 2022
Easy booking online
Easy booking online, machine was in great condition and helpful staff to load/unload
July 14, 2022
Hired a wacker plate for a day
Hired a wacker plate for a day, they gave a lift to get it in and out of my car. Quick instructions on how to use and it worked perfectly. What more can you ask.
June 29, 2022
Friendly and efficient
Used both instore collection and delivery for some Acros and staging. Excellent customer service very friendly and helpful. Online ordering is very easy including hire extension which I needed. Would use again without hesitation.
June 15, 2022
Hired a rotavator at short notice
Hired a rotavator at short notice. Great service and very friendly delivery driver. Never used before but will certainly use again as whole process was problem and stress free.
May 17, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.