Brant Florist Reviews 275

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I have been using Brant Florist exclusively for the last few years for all my gift/floral orders They are probably the best Florist in all of Ontario! Their store is beautiful, they have... See more

Rated 5 out of 5 stars

Have purchased almost 2k of various floral arrangements from Brant Florist as an individual in past year or so..sending to someone in Ontario while in the States always made me skeptical after being b... See more

Rated 2 out of 5 stars

We ordered 18 lavender Roses on Sunday for a funeral. Received notification On Monday that they did not have 18 roses and would add pink. We only agreed to other lavender blooms and some white. We o... See more

Rated 2 out of 5 stars

I placed my order on Wednesday 7/14 to be delivered on 7/15 or 7/16. My order was $160. I was emailing an employee who assured me that they deliver to Ocean City, NJ. Come to find out late on Friday... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

Beautiful flowers, floral arrangements, flower bouquet by Brant Florist. Canada USA international flower delivery since 1961. FTD Teleflora Interflora


Contact info

4.1

Great

TrustScore 4 out of 5

275 reviews

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Rated 2 out of 5 stars

Great service and beautiful quality of…

Great service and beautiful quality of work!!!!

January 16, 2020
Unprompted review
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Reply from Brant Florist

Lee Ann A 2 star review is very bad and hurts our business. Great service and and beautiful quality deserves a 5 star review. Would really appreciate your re-consideration of the rating Ken

Rated 5 out of 5 stars

OMG - Brant Florist is the best!

OMG! Brant Florist is amazing! Never been disappointed even when the arrangement is coming from one of their partners in other cities. Their expectations are even more than mine. Their Website is also very user friendly.

January 16, 2020
Unprompted review
Rated 5 out of 5 stars

Lovely flower arrangements- good…

Lovely flower arrangements- good selections. Prompt & efficient. Order was delivered as promised. And the flowers were fresh and as pictured on-line! Overall very happy. Am a repeat customer.

January 16, 2020
Unprompted review
Brant Florist logo

Reply from Brant Florist

Steve Thanks very much for the 5 star review. Appreciate your business and your loyalty. Ken

Rated 5 out of 5 stars

Great service!

I was so pleased that Brant Florist delivered to the area I chose. It was convenient and easy to place the order.
My friend was so delighted with the arrangement!
Thank you!!!

January 16, 2020
Unprompted review
Rated 1 out of 5 stars

I don't think they even deserve one…

I don't think they even deserve one star. I had placed an order for Christmas, and it was three days after it was to be delivered that I found out that it couldn't be delivered. By then it was too late to find another florist to deliver by Christmas. Find a local florist and call them direct, DON'T use an online florist!

January 16, 2020
Unprompted review
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Reply from Brant Florist

Wendy Was your order going to Blum TX ? (BFW112937) Received order Dec 16 and refunded Dec 17. The ONLY local florist turned out to do weddings and events but not Christmas. Blum has a population of 444 last census and is way to small to support a florists. Other florists in the area were too far away . There is no way we could know in advance that the local florist only does weddings and events. But I again apologize for the problem. We did advise you in 2 e mails on Dec 17 that delivery was not available. There simply is not a florist in every location. . Also lots of florists have closed shop. Ken

Rated 1 out of 5 stars

Would never use them again

Would never use them again
Ordered an arrangement you charged my visa not knowing even if you could get the flowers I wanted
3 days later was told you could not get them
My visa statement came out & I had to pay for them & wait for my credit

January 16, 2020
Unprompted review
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Reply from Brant Florist

Christine What was your order number ? We tried to get your order delivered, You received a full refund.. And YES the banks take 3 to 5 business days to complete a refund and cancel the charge to your credit card. You would have had the same result no matter where you ordered. Do we deserve a bad review because we tried very hard to fill your order? Ken

Rated 5 out of 5 stars

You can trust Brant Florist…

I have ordered flowers from Brant Florist many times over the years. The flowers have always been delivered on time in fresh beautiful arrangements. I will always trust Brant for my out of town floral deliveries. Thank you.

January 16, 2020
Unprompted review
Rated 5 out of 5 stars

I was very nervous at first.....

I was very nervous to send an arrangement that I hadn't seen with my own eyes BUT....the recipient was thrilled with it and it lasted for weeks!!!! I would highly recommend Brant Florist! Thank you for letting me honor someone with a beautiful arrangement.

January 15, 2020
Unprompted review
Rated 4 out of 5 stars

I never saw the arrangement but my…

I never saw the arrangement but my mother said, as usual, they have done a good job. She ended up taking out some of the greenery but the flowers lasted quite a long time.

January 15, 2020
Unprompted review
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Reply from Brant Florist

Barbara Thanks for the review Our average review rating is 4.6 so your review at 4.0 is a bad rating.
Would really appreciate it if you would re-consider and improve the rating to a 5.0 which is what 98% of customers give us. Ken

Rated 5 out of 5 stars

Great flowers and service!

Order was on time, very accommodating as the receiver wasn't home and went out of there way to wait while I contacted them, and flowers were beautiful!

January 15, 2020
Unprompted review
Rated 3 out of 5 stars

Some bouquets grossly misrepresented in…

Some bouquets grossly misrepresented in on line photos

January 15, 2020
Unprompted review
Brant Florist logo

Reply from Brant Florist

David What was your order number please? All orders have to be handmade and delivered by a local florist. That florist can only fill the order with flowers and materials on hand in stock. If they do not have the items for the image, they have to substitute, All florist web sites including ours carry huge disclaimer messages to warn you that the image is a guide only. We normally inform you if the local filling florist advises us that substitution is required. Sadly, far too many believe in internet magic when ordering flowers via third party web site. If you order a week ahead of the delivery date, the local florist can usually order in the flowers and materials required to fill your order. As a third party florist, we really have NO control over what the local filling florist makes and delivers. In light of realty, I do not find your review fair. Ken

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