Brello Health Reviews 3,783

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 3,295 reviews, reviewers had a great experience with this company. Customers are really happy with the product, noting its effectiveness in weight loss, curbing cravings, and improving overall health. Many people appreciate the affordability and the ease of the ordering process, from initial evaluation to receiving the medication. However, some customers experienced issues with customer service, including slow response times, difficulty getting clear communication, and problems with order updates. There were also occasional concerns about delayed shipping, incorrect dosages, and challenges with reordering or getting support after the initial purchase.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the product's effectiveness, with... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the excellent,... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the ease of placing orders, prompt... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers praise the speedy and responsive... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast and efficient shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Couldn’t control my hunger or eating habits until Brello. Only reason I gave 4 stars and not 5 is because I am only in six weeks. With that being said, the process was easy to get started. Any ques... See more

Company replied

Rated 4 out of 5 stars

All processes have been pretty seamless from initial order to reorder. The technology piece could be better and easier. Price is reasonable, service was prompt from initial enrollment to reorders an... See more

Company replied

Rated 5 out of 5 stars

I'm so happy to find this company. I was able to get zepbound through my insurance company, but my insurance changed and couldn't get coverage for it any longer. This price and product is much more af... See more

Company replied

Rated 5 out of 5 stars

Brello Customer Service had a very fast response time via email. They not only solved my issue, helped with my renewal, yet also followed up after to make sure all was good and if any additional quest... See more

Company replied


Company details

  1. Wellness Program

Written by the company

Brello Health is a wellness-first brand dedicated to metabolic wellness, longevity, and ongoing support for women. Through Brello, members can connect with healthcare providers for clinician-prescribed treatment options and explore a broader wellness experience that includes educational resources, community support, and lifestyle-focused tools. Brello’s approach is designed to help women feel supported, informed, and more confident in their health journey.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

5-star
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Rated 5 out of 5 stars

Brello and Tirzepatide

I am overall a healthy person, but I’m in my 50’s now, and the weight will not come off like I would like it to. I needed help with this and Brello, the MD were efficient and effective, gave me what I needed to get started on a new medication that has helped me lose weight, and regain control of my weight. I am starting to feel better, and look better now, thanks to Brello, the MD and the new medication, Tirzepatide. The whole process to get started was easy and simple. Thank you!

May 9, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi DeAnna,

Thank you so much for sharing this 💛

We’re really glad to hear your experience with Brello Health that the process to get started felt easy and clear for you. It’s great to hear you’re feeling better and seeing positive changes on your journey.

We truly appreciate you taking the time to leave your feedback 😊

Rated 4 out of 5 stars

New to this…

I am only starting my 8th week in a few more days. I’ve lost 13 pounds and don’t feel the food noise, which I am grateful for. I do get some nausea occasionally but it’s controllable.
I am hoping to hear from customer service regarding my next shipment soon. I’m not quite sure how it works as of yet.

May 9, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Dianne,

Thank you so much for sharing your experience 💛

We’re really glad to hear your journey with Brello Health has been going well so far and that you’re noticing positive changes.

Regarding your next shipment, your renewal timing can vary based on your plan schedule, but our support team will make sure you get the information you need. If you haven’t already, you should hear from them soon, and you can also reach out anytime for an update.

We appreciate you being here with us and sharing your experience 😊

Rated 5 out of 5 stars

Love Brello

Love Brello - excellent results

May 9, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Charlotte,

Thank you so much for sharing this 💛

We’re really glad to hear your experience with Brello Health has been positive and that you’re seeing excellent results.

We appreciate you taking the time to leave your feedback 😊

Rated 5 out of 5 stars

They have been priced super…

They have been priced super competitive. They also make it easy to pause or push out your subscription. Have been very easy to use FSA card too!

August 10, 2025
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Kyle,

Thank you so much for sharing this 💛

We’re really glad to hear your experience with Brello Health has been easy and flexible, especially with managing your subscription and using your FSA card. It’s great to know the pricing and overall process have worked well for you.

We appreciate you taking the time to leave your feedback 😊

Rated 5 out of 5 stars

Easy

Easy, no hassle service.

May 9, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Joshua,

Thank you so much for sharing this 💛

We’re really glad to hear your experience with Brello Health has been easy and hassle-free.

We appreciate you taking the time to leave your feedback 😊

Rated 5 out of 5 stars

I am so happy with Brello Health and my…

I am so happy with Brello Health and my experience using tirzepatide. Really easy and very effective in fighting the food “noise” that goes on in my head. I’ve lost 50 lbs in 6 months. I feel better, seem to be more active, and have lost that spare tire I have had around my waist forever.

November 9, 2025
Unprompted review
Brello Health logo

Reply from Brello Health

Hi John,

Thank you so much for sharing this 💛

We’re really glad to hear your experience with Brello Health and tirzepatide has been positive and that you’re feeling more active and comfortable in your journey. It’s great to hear about the progress you’ve made and the changes you’re noticing.

We appreciate you taking the time to leave your feedback 😊

Rated 5 out of 5 stars

Brello has made the experience easy.

Brello has made the experience easy from getting evaluated to ordering the shots. The communication and tips are wonderful. It has helped curb my cravings and lowered the food noise. Thankfully I have had no side affects. Looking forward to my next renewal.

May 9, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Jennifer,

Thank you so much for sharing this 💛

We’re really glad to hear your experience with Brello Health has felt easy and supportive from evaluation through ordering. It’s also great to know the communication and educational tips have been helpful along the way.

We appreciate you sharing your journey and look forward to continuing to support you 😊

Rated 5 out of 5 stars

Best price for Tirzepatide and it has…

Best price for Tirzepatide and it has helped me lower my food noise which has been amazing. I’ve recommended to many friends!

May 9, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Allison,

Thank you so much for sharing this 💛

We’re really glad to hear your experience with Brello Health has been a positive one and that you’ve found the pricing and overall experience valuable for your journey.

It also means a lot that you’ve recommended us to friends—thank you for the trust and support 😊

Rated 1 out of 5 stars

My name is Richard Cope. Brello sent me a $25 coupon code for my…

The review has come out under my wifes name, Claudia Cope, but the review is for Richard Cope. Brello sent me a $25 coupon code for my first order. I used it on my 1st order and was charged the full price. I have communicated with them at least 10 times over one month, starting the day of purchase. If I get a reply, which is rarely, they say they are working on it. I don’t believe them. If they will screw me out of this $25 they sent to me in an email from Brello then it speaks to their reliability.

April 17, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Claudia,

We’re really sorry for the frustration this has caused. We understand why you’d feel disappointed after expecting a $25 discount and not seeing it applied, especially after multiple follow-ups without a clear resolution.

We’d like to take a closer look into this and are requesting a bit more information regarding your subscription and order details so the billing concern can be properly reviewed and clarified.

At Brello Health, we know trust matters, and we appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Brello has been great to work with

May 8, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Carolyn,

Thank you so much for sharing this 💛

We’re really glad to hear your experience with Brello Health has been a positive one and that things have been smooth working together.

We appreciate you taking the time to leave your feedback 😊

Rated 5 out of 5 stars

Brello is a very trustworthy company

Brello is a very trustworthy company. They are reliable and fast. They will answer any questions you have. Great customer service!! I am so glad I picked this company!!

May 9, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Kathi,

Thank you so much for sharing this 💛

We’re really glad to hear your experience with Brello Health has felt trustworthy and reliable, and that our team has been able to answer your questions and support you along the way.

We truly appreciate your kind words and your trust in us 😊

Rated 1 out of 5 stars

If I could give zero I would!!

If I could give zero I would!!
Wow!!!! What an upstanding company!!! They send meds with a different dosage that was not agreed upon! Then say they will send a refund….! The ups label supposedly sent 4/30, but only received 5/4. Then renege on the promise of a refund!!!! I will be contacting the pharmacy, the BBB, as well as the government whom oversees these programs and products!! I NEVER agreed to the dosage prescribed! Why would it be sent, let alone charged me!!! This fraud and unethical! Horrible customer service!

May 6, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Erika,

Thank you for sharing your experience. We’re truly sorry to hear how frustrating and upsetting this situation has been for you, and we sincerely apologize for the confusion and concern surrounding your order and refund request.

We understand why you’re upset, especially regarding the dosage received and the communication around the resolution. Please know that we take concerns like this very seriously. Our team will be carefully reviewing your case and the details surrounding your order so we can better understand what happened.

We will also be reaching out to you directly to work toward resolving this matter and addressing your concerns as thoroughly as possible. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

brello health qorkers very helpful

brello health workers have been consistently helpful despite the cumbersome email only contact method. eventually all worked out when i began terzepatide with brello health, and has continued to be seamless both in delivery and in contacting them. i recommend them highly.

May 7, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Patricia,

Thank you so much for sharing this 💜

We truly appreciate your patience and your kind words about our team. We’re really glad to hear that despite the email-based communication, our staff has been consistently helpful and that your overall experience—from starting tirzepatide to delivery and ongoing support—has been smooth and reliable.

Your recommendation genuinely means a lot to us, and we’re so grateful to have you as part of the Brello community 😊

Rated 5 out of 5 stars

the company is awesome

the company is awesome. Prompt communication, fast delivery and attention to my concerns.

May 7, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Mariam,

Thank you so much for sharing this 💛

We’re really glad to hear your experience with Brello Health has felt responsive and supportive. Prompt communication, fast delivery, and making sure your concerns are heard are all things we work hard to provide.

We appreciate you taking the time to leave your feedback 😊

Rated 5 out of 5 stars

Brello for the win!

Brello has been wonderful for me. Easy communication. Great pricing. Fast delivery. I have tried other companies and came running back to Brello because my success with them was unmatched. Brello for the win!

May 7, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Paige,

Thank you so much for sharing this 💛

We’re really glad to hear your experience with Brello Health has stood out for you—from communication and pricing to delivery and overall consistency. It means a lot that after trying other options, you felt most supported here.

We appreciate your trust and are happy to be part of your journey 😊

Rated 5 out of 5 stars

Loving life again!

I'm so happy with my progress! Brello has really changed my life. Thank you so much! 🥰💖💜

July 17, 2025
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Katelyne,

Thank you so much for sharing this 💛

We’re really glad to hear your experience with Brello Health has had such a positive impact on your journey. Hearing that you’re feeling happier and more confident means a lot to us.

We appreciate you being part of the journey and sharing your kindness with us 😊

Rated 5 out of 5 stars

Smooth Experience

Customer service and the overall experience has ben great. I had questions before I ordered and customer support was helpful and responsive to emails and follow up questions. The doctor gave great feedback and directions for the medication. It came packaged in a stout cooler and with good freezer packs. Each month's medicine is individually packaged together with each month's RX and instructions.

May 1, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Nicole,

Thank you so much for sharing this detailed feedback 💛

We’re really glad to hear your experience with Brello Health has felt smooth and supportive from the start. It’s great to know our customer support team was responsive before you even ordered, and that the provider guidance, packaging, and organization of your medication and instructions all helped make the process feel clear and easy.

We appreciate you taking the time to share your experience 😊

Rated 5 out of 5 stars
Brello Health logo

Reply from Brello Health

Hi there,

Thank you so much for sharing this 💜

We’re really glad to hear you had a great experience with our customer service team—it means a lot to us!

We truly appreciate your support and are happy to have you as part of the Brello community 😊

Rated 5 out of 5 stars

great service & the price is right!

Just received my second 3 month order from Brello and their service couldn’t be better! I needed to change my delivery address and sent an email to make sure it was changed before I ordered. It was taken care of immediately. 3 months of medication and all supplies arrived in days. Couldn’t be happier with Brello, great service & the price is right!

May 5, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Russ and Linda,

Thank you so much for sharing this 💜

We’re really happy to hear your second order went smoothly and that our team was able to quickly help with your address change. It’s great to know everything arrived fast and that you’re happy with both the service and pricing.

We truly appreciate your continued trust in Brello and are so glad to have you with us 😊

Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company! I searched for a while before deciding and I’m so glad I made the right choice! I got sick and needed to push back my next delivery date and they were very helpful! I’m still in the first two months but already down 25 pounds!!!!!
Thank you Brello!! ❤️

March 2, 2026
Unprompted review
Brello Health logo

Reply from Brello Health

Hi Sherry,

Thank you so much for sharing this 💜

We’re truly happy to hear your experience has been so positive and that our team was able to support you when you needed to adjust your delivery. It means a lot that you chose us after doing your research, and we’re especially excited to hear about your progress so far—that’s amazing!

We really appreciate your trust and are so grateful to have you as part of the Brello community 😊

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