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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and professional staff. Many people appreciate the outstanding customer service, noting the team's kindness and efficiency in resolving issues. Consumers are also very satisfied with the competitive pricing and impressive internet speeds. However, some people were dissatisfied with the response time, mentioning slow replies or a lack of follow-up on reported problems. A few customers also experienced issues with service reliability, such as frequent disconnections and speeds not matching expectations, leading to frustration with the support received.

What people talk about most

Service

Users describe positive interactions with service. Many customers praise the excellent, fast, and reliable... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the helpfulness and... See more

Price

Customers express satisfaction with the pricing. Many reviewers highlight the lower cost compared to other... See more

Response time

Clients share ambiguous opinions on response times. Some reviewers praise the quick speed and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Briant Broadband made such a difference to me, my home and my home based business. Before...unable to upload data to the Cloud, mobile reception abysmal, home TV forever buffering. After...just unde... See more

Rated 5 out of 5 stars

Bryant Broadband are the mould of how a great company is run and looks after its customers. From every step of booking to delivery to on going support, service has been world class and light years ahe... See more

Rated 5 out of 5 stars

Briant Broadband are absolutely fantastic. I can't believe we are getting 1Gbit fibre for not much more than we were paying for FTTC and its vastly faster too! We've been recommending you to othe... See more

Rated 5 out of 5 stars

I rang briant broadband to install fibre in my property after trying countless others who kept booking me in for installation just to let me down on or near installation date. From calling to install... See more


Company details

  1. Internet Service Provider

Written by the company

Briant Broadband is the South East’s latest choice for Super Fast Sussex Fibre and Wireless Broadband for businesses and homes. Briant Broadband are a small, customer service focused business. Our friendly team at Briant Broadband are local, flexible and "can do". We're a fibre and wireless broadband provider that connects you to what matters, a local provider who care about delivering fast flexible customer service and outstanding data speeds. We offer straightforward, honestly priced deals and bespoke packages at the speed you need, for as long as you want. Set yourself free with service quality that’s ready for the future.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

160 reviews

5-star
4-star
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1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Super Speeds

After years of copper wire broadband Briant Broadband have installed a full fibre system that is working perfectly without issues. Their after care support is second to none and makes such a difference to speak to a human rather than various automated systems. I am achieving the speeds as advertised.

August 23, 2022
Unprompted review
Briant Broadband logo

Reply from Briant Broadband

Thanks for the great review Dave. Welcome aboard!

Rated 5 out of 5 stars

Briant Boradband

Briant installed our wireless broadband the following morning after making a call, after years of poor and weak service from our current supplier.

We have been blown away with the speeds both in broadband and the installation from the team at Briant.

I would highly recommend Briant and their services.

June 20, 2022
Unprompted review
Rated 5 out of 5 stars

An amazing alternative to those on the forgotten roads!

After learning our new property was only connected to the BT network with old style telephone wire I thought we were doomed for a lifetime off buffering. However hearing about Briant's over the air offering I was keen to try anything. It was ready to go in no time and speeds of 200mbs its more than adequate for my use. Compared to the 2mbs my neighbour was getting (who have since joined now) 5 star service and reliability. Would recommend for sure

June 19, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service - great speeds

Excellent service, painless installation and fastest broadband speeds available to us at the moment (consistently 140mbps or above) - so 7 times faster that our previous providers. No 'handcuff' contracts for 12 / 18 / 24 months either. Our system was up and running in a matter of 3 days. Wish this service had been about sooner.

June 17, 2022
Unprompted review
Briant Broadband logo

Reply from Briant Broadband

Cheers for the smashing review!

Rated 5 out of 5 stars

Highly recommended

Very professional team and happy to work with me as a customer to integrate with my existing and somewhat unusual home network infrastructure. Highly qualified, knowledgeable and experienced network engineer working in the field and doing the install, which I have never seen with larger providers. All of this while being 40% less expensive than BT for 4x the speed. I highly recommend this company.

May 27, 2022
Unprompted review
Briant Broadband logo

Reply from Briant Broadband

Thanks for taking the time to write such a great review for us Ivan!

Rated 5 out of 5 stars

Superb Service

Moved into a new place in Shoreham-By-Sea and have been delayed by Virgin Media 4 times, totalling in almost 2 month of no Broadband.

Stumbled across Briant's tent in Worthing and their customer service was excellent, staff members well very knowledgeable and helpful and long story short, we now have fast broadband in less than 24 hours.

Technicians came out the morning after we spoke with Briant and offered to install it an hour later, absolutely excellent service. If you are local in the Worthing Area there is no reason to pick Virgin/Sky/BT Etc.

May 12, 2022
Unprompted review
Briant Broadband logo

Reply from Briant Broadband

Hi Myles
Thanks for the lovely review! We're glad to have you aboard, and that you're happy with the service that we provide you.

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