Bright Advice - Mortgages By Design Reviews 

843
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, extensive knowledge, and friendly, approachable demeanor, often going above and beyond to provide thorough support and clear explanations. People frequently highlight the excellent service, noting its efficiency, personalized nature, and ability to make complex financial processes like mortgages stress-free. Reviewers also appreciate the quick response times and the company's commitment to diligently securing the best possible deals and rates tailored to their individual needs. This consistent positive feedback underscores a highly reliable and supportive experience for most customers.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and dedication of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting prompt and efficient... See more

Price

Reviewers highlight positive aspects of price, often securing attractive and competitive rates. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have worked with Rachel Black for nearly 10 years now, from our first mortgage to securing our latest home. She is so incredibly down to earth and understands the challenges and concerns we all fac... See more

Rated 5 out of 5 stars

Philip Chandler has provided, over the years, excellent mortgage advice and focuses on getting the optimal product every time. His colleague, Freya Chalmers, provides the best client support you could... See more

Rated 5 out of 5 stars

Fantastic experience using The Bright Team, specifically John and his able assistant Freya . A specific mortgage was required and this was delivered with ease, on time and exactly when needed for a h... See more

Rated 5 out of 5 stars

Andy Bird was exceptional when dealing with the renewal of our life insurance policies. Kept us informed of the progress all the way through. Could ask him any questions via email or phone and they we... See more


Company details

  1. Alternative Financial Service

Written by the company

Here at Bright Advice, we work with our clients to help them take control of their finances, offering tips on how to reduce debt and ensuring the foundations are there for them to increase their wealth. All of our financial, mortgage and insurance advice is based on protecting your future. Bright Advice is a small enough firm to give you a personal service, and as part of the Quilter Financial Planning network, we have access to exclusive mortgage rates and insurance schemes not available on the High Street. We work closely with our clients to get to know them. The more we understand about our clients the more we can help them to maintain their lifestyle and increase their wealth. Our vision is to be the most trusted provider of financial advice throughout your lifetime.


Contact info

4.9

Excellent

TrustScore 5 out of 5

843 reviews

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4.9

All reviews

(843)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

GREAT SERVICE

Bright advice kept us well informed regarding our mortgage. Explained everything to us that was going on. If anything needed clarification they were willing to assist.
Found Evie and Brian professional, knowledgeable and friendly.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Exactly what I needed

Kept in touch throughout the entire process of buying my first home, they found me a much better mortgage deal than I had found myself. While they did try to sell me on insurance they did not try to over sell and were happy to set me up with what I needed and wanted, which I very much appreciated.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Mortage renewal

I have always used bright advice as it takes the hassle out of mortgage searches. They got me the best available price and were constantly reviewing it and twice got me a cheaper rate in the months leading up to renewal date. It was so smooth that I nearly forgot until a few days out that it was renewing as it was a stress free process. Thanks again for an easy process.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Chris at Bright Advice was fantastic…

Chris at Bright Advice was fantastic with his advice. Despite having a difficult long drawn out process of buying a house, Chris was always there when needed and came out with the best product for my needs. He always kept me in the loop and answered all my questions. I would have no problem at recommending Chris at Bright Advice.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful team

Throughout the period of collaboration with Bright Advice, we had very good communication, we received prompt answers to our questions. Bright Advice is a team of truly committed professionals.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Very inciteful

Chris helped us out immensely, guiding us through a process I hadn't even thought of to ensure we purchased our forever home. The follow up assistance was thorough and very much appreciated.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Bright Advice and Great Communication

Second time we have used Bright Advice for our remortgage and both Mark and Evie have been fantastic to deal with. Any questions or issues we had were addressed promptly and Evie checked in regularly to make sure we were well informed. Will definitely be coming back.Thank you both!

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

honestly don’t know how I would have got through my remortgage without John’s help. He’s been incredible from start to finish. Not only did he explain everything clearly and help me secure a great deal, but he also went way above and beyond when things started to go wrong with the solicitors.

John didn’t just leave it to me to sort out, he stepped in, chased them up, helped me understand what was happening, and even sat in on calls to make sure things were being handled properly. He was calm, supportive, and always just a message or call away when I needed help or reassurance.

Even after completion, he’s still helping me submit a complaint and make sure the issues are followed up. That’s not something you expect from a mortgage broker, and it speaks volumes about how much he cares about his clients.

Genuinely couldn’t have done this without him. He’s a real credit to your team.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage Advice (Brian Gibson from Bright Advice)

Brian Gibson from Bright Advice provided us with a great deal of assistance when we recently re-mortgaged.
We had a couple of mortgages and were looking to take out more additional funds in order to pay for some building work.
Brian went into great detail to ascertain our financial position, how much extra money we would need and also to set up appropriate life insurance for the total mortgage funds.
Brian quickly found a suitable mortgage deal that allowed us to consolidate our ongoing mortgages and the additional funds into one mortgage, making everything much more straightforward.
We really appreciated Brian's assistance and will seek his advice for financial matters in future.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing .

Really responsive, really understanding, amazing team.They were with me all the way and constantly were checking in and keeping me up to date. Would really recommend!

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

The best company…

We know we can always trust bright advice for helping us as best they can. They go above and beyond to seek out the best deals and we know we can always rely on them. Andy and Cyera are so lovely. They keep us well informed and always offer the best advice so that we have the best outcome for what we need. We cannot recommend them enough.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Philip was great

Philip researched the market thoroughly, gave sound advice, came up with a great solution for a complicated situation, and did all in a timely and friendly manner. I would (and have) recommend(ed) him to others.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Rachel and team are just fantastic

Rachel and team are just fantastic, I have used their service 4 times now, they always have my best interests in mind and got me the best deal possible, I cannot recommend them enough, friendly, kind and professional!

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Mark Edwards of Bright Advice never…

Mark Edwards of Bright Advice never let's me down. Everything explained very well. Always answers my calls and texts. They really do look after your best interests. Thank you Mark and team.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

I can only say good things about Bright…

I can only say good things about Bright Advice . We had a great experience with Rachel , she was always happy to help very polite and done a great job getting us the best mortgage deal and very kind to do a switch as well. A big thank you to her PA Evie as well for always checking up on the progress and helping with anything we needed.

September 8, 2025
Unprompted review

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