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Safe Gas Plumbing & Electrics Reviews 

727
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided from start to finish, highlighting the professionalism and efficiency of the work. Many also commend the staff for being knowledgeable, friendly, and courteous, making interactions pleasant and productive. Reviewers frequently note the remarkably quick response times, with engineers often arriving promptly to address issues. Furthermore, people appreciate the valuable advice offered by the engineers regarding heating systems and other problems. The work is often described as thorough and efficient, ensuring a complete and satisfactory resolution for various needs.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Staff

Consumers find staff to be positive, consistently describing them as professional, efficient, and friendly.... See more

Response time

Customers had positive experiences with response times, consistently reporting swift and prompt service for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from beginning to end of the job. Very easy to arrange an appointment via telephone. Mark visited to assess the problem we had with C/H boiler. He was able to quickly pinpoint the... See more

Company replied

Rated 5 out of 5 stars

Just had my first yearly service of my boiler. (which safe gas installed last year) The engineer was knowledgeable and extremely efficient. Really respect your home. He automatically took his shoes o... See more

Company replied

Rated 5 out of 5 stars

Had a new boiler installed by Safe Gas over a year ago and service was excellent. Have just had annual service done by them and again excellent service. I was given a 4 hour slot and engineer inform... See more

Company replied

Rated 5 out of 5 stars

We asked them to conduct an EICR, Gas survey and Plumbing survey for a property we were in the sales process for. The price seemed reasonable, it was only a few days until an engineer could visi... See more


Company details

  1. Gas Engineer
  2. Air Conditioning Contractor
  3. Electrician
  4. Gas Installation Service
  5. Heating Contractor
  6. Plumber

Written by the company

We are Brighton & Hove's award-winning boiler installers, specialising in all aspects of heating, cooling, electrics & plumbing. Since starting the business 12 years ago we have strived to become the best in the area by providing an efficient, friendly and competitive service. As your local plumbers we are able to offer emergency same day plumbing repairs as well as routine plumbing maintenance. We cover Brighton, Hove, Haywards Heath, Worthing, Lewes and surrounding areas. At Safe Gas we are looking forward to a greener future. From hydrogen ready boilers to heat pumps we can advise on and install the perfect green heating solution for your home. As Worcester Bosch accredited installers with over 20 years experience, we are able to offer up to 12 years parts and labour warranty on every Worcester Bosch boiler we install. We also offer a wide variety of finance options with Novuna finance, including 0%. All of our engineers are trained to meet the highest industry standards and we pride ourselves on the excellent feedback we receive from happy customers every day.

Free Boiler Quotes

Same day quotes and emergency boiler installations

Same day quotes and emergency boiler installations
If you are without heating and hot water we aim to be with you the same day. Our site surveys are always free and we believe a home visit is the best way for our engineers to design a system that perfectly suits you and your lifestyle.

Contact info

4.9

Excellent

TrustScore 5 out of 5

727 reviews

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4.9

All reviews

(727)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The plumbers successfully fixed my leak

The plumbers did what they said they would do. It was a tricky job, as the original builders did not install the pipes, but the safe gas plumber s worked long and hard to install the new shower mixer. They have solved my leak.

May 2, 2023
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your kind review, we are pleased to be of assistance

Rated 5 out of 5 stars

The technicians turned up on time

The technicians turned up on time, serviced the boiler quickly and efficiently. And they liked the dogs!

April 28, 2023
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you for your review Helen, We have our own office dog and are all dog lovers.

Rated 5 out of 5 stars

Great customer service

The office are great to deal with from initial quote stage through to booking in the job with my tenants so I dont have to get involved and keep me in the loop through the process. Highly recommend

April 14, 2023
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you for your feedback and kind review Jo. Much appreciated

Rated 5 out of 5 stars

Prompt, reliable, efficient

Prompt, reliable, efficient. They turned up when they said they would and did what they said they would -- which puts them ahead of a lot of other tradespeople!

April 27, 2023
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you for your feedback. We are pleased to be able to help

Rated 3 out of 5 stars

Make sure regular customers are alerted to guarantees

The boiler was last serviced about 6 months ago by you. There was a leak from the outlet vent so I contacted your office. The gas fitters came promptly and were charming and friendly as always. Advised me immediately, without examining the boiler, that, as it is still under guarantee, I should contact the company as I would not be charged. I did so and the boiler was fixed promptly. However, I feel it is a shame I should be charged the full call-out fee by Safe Gas as your staff were only here a matter of minutes. I feel I could have been advised to consult the guarantee and contact Worcester when I phoned your office, given that I had described the problem and you regularly do the service. Is that reasonable? What do you think? A reduction would have been nice.

April 25, 2023
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, friendly and efficient

April 26, 2023
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you for your kind review.

Rated 5 out of 5 stars

The company was quick to send an…

The company was quick to send an engineer to sort out my boiler..The guys very informative about what was wrong with my boiler and fixed it.
Would recommend this company to other people..

April 25, 2023
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you so much for your kind review, it is appreciated.

Rated 5 out of 5 stars

They quickly answered the phone early…

They quickly answered the phone early morning and had me booked in for the same day to replace a leaking stop cock.
All finished by lunchtime, very efficient, polite and competent.

April 11, 2023
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you for your kind review, we appreciate the positive feed back

Rated 5 out of 5 stars

Friendly & Efficient

Friendly, efficient and able to book the same week. Perfect.

April 13, 2023
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you very much for your feedback.

Rated 5 out of 5 stars

Simply superb!

I contacted Safe gas on Tuesday in order to have my boiler serviced and Certified. Done two days later, precisely on time of the appointment. Absolutely superb!

April 14, 2023
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Many thanks for your feedback.

Rated 5 out of 5 stars

Was recommended to safe gas and…

Was recommended to safe gas and electrics about 5 years ago.
They fitted a new combi , sorted out my radiators.
I recommend them to 2 family members, both has new combi boilers fitted within the last 2 years.
Great customer service
Paul (one of their employees) who service’s my boiler, is very polite, professional, knowledgeable

April 14, 2023
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

We're very pleased to hear this - many thanks.

Rated 5 out of 5 stars

Boiler Service

Phoned Safe Gas to book a service for my Worcester Bosch boiler, a very efficient lady took my details and after notifying me of the price which I thought was very reasonable she informed me they would be able to do the service same day if preferred. Within two hours of my call it was completed by two competent and professional service engineers.
Safe Gas certainly ticked all the boxes

April 12, 2023
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you Malcolm. I will pass your comments onto the team

Rated 5 out of 5 stars

Very good

Very quick & efficient service & good customer service, would definitely recommend.

April 5, 2023
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you for your feedback.

Rated 5 out of 5 stars

Great work & reliable

Have used them now for shower, toilet, boiler and central heating and always excellent work. Very reliable and prompt.

March 23, 2023
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

We appreciate your custom - thank you for your feedback.

Rated 5 out of 5 stars

Highly recommended

Knowledgeable, professional, friendly, quick and work was carried out to a high standard. I would highly recommend Safe Gas & Electrics.

March 27, 2023
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

We appreciate your feedback - thank you.

Rated 5 out of 5 stars

Friendly

Friendly, local company really helpful from the first phone call answered by Carla to Paul arriving the next day and repairing our boiler. 20 year old Worcester boiler received a new pump the same day and we were back to having heating straight away. Paul explained everything as he went along and we will definitely plan our new boiler, which was his long term recommendation, with Safe Gas.

March 28, 2023
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

We're pleased to hear that you're satisfied - thank you for your feedback.

Rated 5 out of 5 stars

Good service

March 20, 2023
Unprompted review
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Reply from Safe Gas Plumbing & Electrics

Thank you for your feedback.

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