Banner for Safe Gas Plumbing & Electrics

Safe Gas Plumbing & Electrics Reviews 

727
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided from start to finish, highlighting the professionalism and efficiency of the work. Many also commend the staff for being knowledgeable, friendly, and courteous, making interactions pleasant and productive. Reviewers frequently note the remarkably quick response times, with engineers often arriving promptly to address issues. Furthermore, people appreciate the valuable advice offered by the engineers regarding heating systems and other problems. The work is often described as thorough and efficient, ensuring a complete and satisfactory resolution for various needs.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Staff

Consumers find staff to be positive, consistently describing them as professional, efficient, and friendly.... See more

Response time

Customers had positive experiences with response times, consistently reporting swift and prompt service for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from beginning to end of the job. Very easy to arrange an appointment via telephone. Mark visited to assess the problem we had with C/H boiler. He was able to quickly pinpoint the... See more

Company replied

Rated 5 out of 5 stars

Just had my first yearly service of my boiler. (which safe gas installed last year) The engineer was knowledgeable and extremely efficient. Really respect your home. He automatically took his shoes o... See more

Company replied

Rated 5 out of 5 stars

Had a new boiler installed by Safe Gas over a year ago and service was excellent. Have just had annual service done by them and again excellent service. I was given a 4 hour slot and engineer inform... See more

Company replied

Rated 5 out of 5 stars

We asked them to conduct an EICR, Gas survey and Plumbing survey for a property we were in the sales process for. The price seemed reasonable, it was only a few days until an engineer could visi... See more


Company details

  1. Gas Engineer
  2. Air Conditioning Contractor
  3. Electrician
  4. Gas Installation Service
  5. Heating Contractor
  6. Plumber

Written by the company

We are Brighton & Hove's award-winning boiler installers, specialising in all aspects of heating, cooling, electrics & plumbing. Since starting the business 12 years ago we have strived to become the best in the area by providing an efficient, friendly and competitive service. As your local plumbers we are able to offer emergency same day plumbing repairs as well as routine plumbing maintenance. We cover Brighton, Hove, Haywards Heath, Worthing, Lewes and surrounding areas. At Safe Gas we are looking forward to a greener future. From hydrogen ready boilers to heat pumps we can advise on and install the perfect green heating solution for your home. As Worcester Bosch accredited installers with over 20 years experience, we are able to offer up to 12 years parts and labour warranty on every Worcester Bosch boiler we install. We also offer a wide variety of finance options with Novuna finance, including 0%. All of our engineers are trained to meet the highest industry standards and we pride ourselves on the excellent feedback we receive from happy customers every day.

Free Boiler Quotes

Same day quotes and emergency boiler installations

Same day quotes and emergency boiler installations
If you are without heating and hot water we aim to be with you the same day. Our site surveys are always free and we believe a home visit is the best way for our engineers to design a system that perfectly suits you and your lifestyle.

Contact info

4.9

Excellent

TrustScore 5 out of 5

727 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(727)

32 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Boiler failed leaving us with no heating and hot water. They came out the same day, diagnosed the fault and returned the next morning with the parts to make the repair.

March 14, 2023
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

We're pleased to hear you are happy with our service. Many thanks for your feedback.

Rated 5 out of 5 stars

Tomas and the team were superb

Tomas and the team were superb! We had a tricky boiler replacement project trying to locate a valve hidden somewhere. While others panicked, he was calm and methodical resulting in locating the valve and went on to complete the job. Super professional and really nice guys!

March 14, 2023
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

We're pleased to hear that you're satisfied with our service. Many thanks for your feedback.

Rated 5 out of 5 stars

Combi boiler service

I called for a boiler service in the morning and in the afternoon someone came over to have a look at the combi boiler. Quick service, thorough and very professional. Would 100% recommend.

March 1, 2023
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Many thanks for your feedback.

Rated 5 out of 5 stars

Fast service

Fast service, have used this company for a while now and they always respond well and have knowledgeable efficient plumbers.

March 6, 2023
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

We appreciate your custom - many thanks for your feedback.

Rated 5 out of 5 stars

We were delighted with the service we…

We were delighted with the service we received from this firm. We contacted them when my elderly mother moved into a flat with a faulty hot water system and within 48 hours a new one was installed. The engineers were polite and professional and the office was very efficient and helpful. I am very happy to recommend.

March 1, 2023
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

We're pleased to hear that you are happy with our service, we appreciate your custom. Many thanks for your feedback.

Rated 5 out of 5 stars

The engineer was very professional

The engineer was very professional and courteous, explaining all elements of the service and findings in simple terms

March 2, 2023
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your feedback.

Rated 5 out of 5 stars

Absolutely great service

Absolutely great service. My boiler broker on Sunday night. By Monday I had heating back and by Wednesday my new boiler was fitted and everything tidied away. Everyone in this company is very nice to deal with and very efficient. It's more expensive than others but it is worth it for the excellent level of service. Thank you very much

March 1, 2023
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your feedback, we're very pleased to hear that you are happy with the service we provided.

Rated 5 out of 5 stars

Very prompt

Very prompt. Polite, good job done.

February 27, 2023
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Many thanks for your feedback.

Rated 5 out of 5 stars

Always a good company to use

Always a good company to use, reliable, honest and thorough. If and when there is a problem they explain everything really well and give lots of options. Used the company for over 15 years for a few properties. Have tried others when Safe Gas are really busy, but never got the same service.

February 22, 2023
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

We appreciate your custom - thank you for your feedback.

Rated 5 out of 5 stars

Professional

Professional, polite and reliable service

February 15, 2023
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Many thanks for your feedback.

Rated 5 out of 5 stars

Great service

Great service, called in the morning for the boiler service, it was completed within 4 hours and all documentation provided. The staff are friendly and the team are very helpful. highly recommended.

February 15, 2023
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your feedback.

Rated 5 out of 5 stars

Service of gas boiler

Arrived at the precise time agreed and the work was done efficiently and rapidly. The engineer was friendly and informative about the service being carried out. No problems at all.

February 20, 2023
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

Thank you for your feedback.

Rated 5 out of 5 stars

I was genuinely so impressed by Safe…

I was genuinely so impressed by Safe Gas in every aspect of their work. Our boiler went in the middle of Feb and within 40 mins of calling them an engineer was at our door. He was great - identified the problem quickly and told me what needed to be done to fix it. Later that day they emailed a couple of options over, with prices. I chose one and asked for a specific day for him to come back and sort things out. He arrived on time that day with the parts needed, fixed it and got everything up and running again. Sounds straightforward I guess but was such a relief and they were great at everything - customer service, no hidden costs, did what they said they would.

February 17, 2023
Unprompted review
Safe Gas Plumbing & Electrics logo

Reply from Safe Gas Plumbing & Electrics

We're pleased to hear that you are happy with the service provided by us. We appreciate your custom, thank you for your feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look