Bright Swimwear Reviews 2,579

Will not be ordering from them again. Sizing is so off, everything runs not only 2 but maybe 3 sizes too small. I have tried to get in touch with customer service in a timely manner because I have a trip coming up that I ordered the suit for to no avail. Was trying to exchange... even though I already ordered the same size that I had exchanged for last time... because their policy doesn't allow returns. Would just return and be done with this if that was possible!

Love the Bikini and the Brand. Especially the Customer Service was really nice and friendly. My questions were answered immediately and we always found a great solution!
Thanks a lot for the kindness and great Service!

Nice quality bikini and customer service :) Took a while to get a response about an exchange since they were busy but they were very nice, helpful and understanding when they finally did respond. They let me keep the original bikini since what I wanted to exchange with went out of stock.

I can't say enough good things about Bright Swimwear! The quality is incredible and everything fits so well. On top of that, their customer service is amazing, so kind, responsive, and genuinely helpful. They made my exchange process completely stress-free. I've already been
recommending them to everyone I know and will 100% be ordering from them again!

I had such an amazing experience with Bright Swimwear!

The customer service was absolutely wonderful, especially Adele, who was so kind and helpful throughout my exchange process. I originally had some sizing issues, and the team handled everything so smoothly and professionally.

What really impressed me was their incredible commercial gesture: they processed my exchange quickly and even allowed me to keep my original bikini as a complimentary gift. This level of kindness and customer care is truly rare.

Their bikinis are absolutely beautiful, and this experience made me want to continue ordering from them in the future.

A huge thank you again to the whole team for your generosity and outstanding service. Highly recommend 💕

Customer service was great! And I love my suit :)

Bad costumer service

Super easy to shop on this website, especially when they have such easy fitting and comfy suits. I had an oopsie on an order and contacted customer support. Adele was extremely helpful! I love all of their pieces but having good customer support makes me love bright swimwear even more! 10/10 in every category.

I ordered the Sofie set originally but it was way too small / revealing so I chatted with customer service and they helped me pick out the Capri style in a different size and it fits perfectly.

Awful customer service following accidentally ordering two of the same bikini.

Communication started okay but now I am getting no response and the matter has been going on for 2 weeks. They still haven’t given me return information and I go on holiday tomorrow.

I have requested a refund which although is not in line with their ‘policy’ I believe that is my legal right since the package is intact so there are no ‘hygene’ exemptions.

Rather than resolve this issue in a positive way they have just ignored me.

The bikinis are okay, my daughters like them however this experience has been so bad I will not buy them bikinis from there in the future.

Very kind customer service! A little slow to get back, but right before summer is probably the busy season. Super helpful!

I am a first time customer with Bright swimwear after eyeing up their bathing suits over the last couple of years! I purchased two bikinis (M Capri Bottoms and S Freya and S Sophie top). The quality of the bathing suits are great- the stitching is super clean and patterns are beautiful. I absolutely love to fit of the Capri bottoms, but found the tops to be snug around my rib cage. I reached out to customer service (Alexia) and had an amazing experience! She was prompt in her response and shipped me two medium tops free of charge and told me to gift or donate the small tops I had initially received. Would absolutely recommend this brand! Will definitely be purchasing again!

This is the first time I’ve ordered from Brightwear and it was a great experience! Order was delivered very quickly and quality of suits are so nice! Had a question/concern and it was addressed quickly and efficiently. Excellent customer service! Will be ordering more suits again.

I had a perfect help when wanting to exchange one piece of my order. The bikini is really pretty and I’m really happy about how it suits me.

My experience was great. Ada was super kind and clear every time we spoke. The entire shipping and delivery process was smooth and on time, and the bikini is beautiful with incredible quality.

I originally ordered a bathing suit that was too small and had to return it. When I emailed about a return someone named Alexia was so nice and even gave me a gift card to use on my next purchase.

I purchased during a valentine’s day sale but my bikini was apart of a new collection and was full price. when i got the bikini i didn’t really like it and they said they said it was against policy for me to exchange. After going back and fourth they said they would let me exchange but then never emailed me again. It took atleast 2-3 days in between for them to even write me back. they do not have good costumer service

Purchased a suit during a sale. Received the top and it was a horrible fit, gapping under the arms. Requested to exchange for another style top and was told the item was final sale because it was purchased during a sale. The was no notice of FINAL SALE throughout the purchase process or on my order confirmation. Be aware of bad-fitting suits and poor customer service.

Update: the company did come back and offer me a discount if I purchased another item, after I left an unfavorable review. But I did not want to spend additional money and purchase an additional piece, I just wanted a suit that fit.

Terrible brand I would never shop at again. Does not disclose their return policy until after you buy something. Heads up- you can only exchange items. Then when requesting an exchange they will charge your credit card for additional charges without your consent. Terrible company.

Adele really helped me sort out a sizing issue and I’m extremely grateful. Great communication, speedy response and kind. Thanks so much