Brightwaterfilters Reviews 

92
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I’m very happy with the water filtration system I purchased from this company. The system, including the tap and filters, is excellent quality and works exactly as expected. The water tastes no... See more

Rated 5 out of 5 stars

Water definitely tastes much better after fitting the filter. The replacement cartridges came quickly & are straight forward to swap over so would definitely recommend this set up. Our only problem is... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing stuff. Water is so nice and clean , no chlorine odour, my kids loves it . Got bit confused at the beginning with installation, but after watching videos on Bright Water official we... See more

Rated 5 out of 5 stars

Lovely! It saved me a lot of time on filling up water filter jug everyday. Installation instruction is adequate. Good to come with fitting kit is quite helpful but don't expect it's suitable for all... See more

Company details

  1. Water Filter Supplier

Written by the company

Bright Water Filters is an Eco-friendly family run business. Our product is a 5 stage 3 filters water purification unit. The device is conveniently a one piece integrated waterway board design that prevents any leaks with no secondary pollution. Key features of our water filter would be the simple installation process. Furthermore, it removes limescale, chlorine, any rust or heavy metal particles and all other harmful substances which leaves the user and their family, including pets, with clean, safe and healthy water to drink.


Contact info

4.8

Excellent

TrustScore 5 out of 5

92 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(92)

20 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased this water filter system to…

I purchased this water filter system to replace my old reverse osmosis system.
It has proved to be a great purchase, takes up far less room, very easy to install and produces good water. I was concerned about scale build up as we live in a hard water area, but this system is working well, no build up in the kettle or coffee machine. The bonus is the filtered water comes out at a good pressure, I'd highly recommend this system after having it for a few months now.

December 9, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely love it

Absolutely love it
After 1 year of using Brightwater filters I can give my options...
Water is tasty
No plastic bottles any more
Price is very affordable
Tap mixer looks very posh and elegant
Filters box is realy small and fits nicely under the sink
Filters super easy to exchange
Contact with the team is excellent
Nothing negative from my side
All I can do ...Is recommend this product 👌

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

I absolutely recommend this company

I absolutely recommend this company. I recently made a purchase of a filter along with a 3-way faucet, and the delivery was impressively quick, arriving within a week. However, there was an issue with the faucet; it turned out to be faulty. I decided to contact the company, and I was pleasantly surprised when I received a response within just 30 minutes, even though it was a Sunday evening. Ellen from their customer service team was incredibly helpful. She promptly addressed the problem and arranged for a replacement, which arrived within a week.

This time, everything worked flawlessly. I couldn't have asked for a better customer service experience. The company's responsiveness and the quick resolution of the issue left me extremely satisfied. On a scale of 1 to 10, I'd rate their service a solid 10. It's reassuring to know that there are companies out there that truly value their customers and provide such efficient support. I'll definitely consider them for future purchases

October 15, 2023
Unprompted review
Rated 4 out of 5 stars

Product looks good. Highly responsive customer support

The ordering process was sleek and I received the product quickly.
It looks good and well made and would have been a great asset in my kitchen.
Unfortunately my worktop is stone and quite thick and the thread on the tap not long enough to secure it properly. It is a shame but the customer support was good .

September 23, 2023
Unprompted review
Rated 5 out of 5 stars

Love it

Love it. Water is tastier with no smell at all. Already forgot what is to be constantly clean kettle.

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

This is a fantastic product

This is a fantastic product! The taps fit well. I love the different settings. I particularly enjoy my first glass of water every morning, knowing I am starting my day better with this water filter!

August 27, 2023
Unprompted review
Rated 5 out of 5 stars

Brushed Chrome 3 tap and filter

I purchased the brushed chrome three way tap and filters. Very easy to install. I'm a DIY newbie too. I was missing a small connector but Ellen was incredible and replying to my emails at like 9pm at night!! Best customer service.

We live in Bedfordshire so the water is very hard. I've not really had an issue with the tap water though and been drinking it for ages. But now I have the filter... I can't believe what I've been drinking all this time!!!! It's shocking.

The filtered water tastes like bottled water. The tap water tastes awful. I never realised.

Very happy with this purchase!

July 15, 2023
Unprompted review
Rated 5 out of 5 stars

Good quality

Good quality, they help alot with customers and are really nice to you. They answer really quicklh and give advices.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Just recieved our filter system and it…

Just recieved our filter system and it was easy to install and takes up minimal space under the sink.
Too early to comment on reliability but it seems very well constructed.
Water tastes great and it feels good knowing that from now on we will have clean filtered water that isn't stripped of good minerals.
Bright Water where a pleasure to deal with; I read they are a family run business which is one of the reasons I picked their product over their multinational competitor's.

Chris from Bebington.

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

My neighbour kindly helped me to…

My neighbour kindly helped me to install the water purifier unit via a video chat using the owner’s guide. It fits well under my sink. I now don’t buy plastic bottles of water each day any more. I see this product as an eco-friendly solution. My family and friends can help themselves to fresh water anytime now, straight from the tap.

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

The Joy of Drinking Pure Water

Now that I have my beautiful Bright Water purifier, I'm drinking much more water each day, confident that it's pure and healthy without toxins.

The taste is so much better than straight tap water. I'm enjoying pure, cold water and getting properly hydrated!

I have worried about the toxins, bacteria, viruses, chlorine, fluoride, heavy metals and limescale in the water supply (especially after seeing photos of the inside of pipes full of horrible gunk!) And buying so-called "spring water" in plastic bottles is not a good solution for health or the environment.

I've wanted a water purifier for years and finally found the perfect type.

The thin silver tap on my sink is neat and elegant. The slim unit of three cartridges fits nicely in my cupboard under the sink and is low maintenance. I only need two new cartridges every six months and one cartridge replaced every 12 months.

Ellen's service has been extremely helpful and friendly and the free installation by Michael went very smoothly. It's a relief to buy from real people in my local community who offer follow-up support if needed.

I had researched more expensive and more complicated purifiers and was so glad when I found this high quality, simple unit at such an affordable price.

Thank you Ellen for your excellent product and service. I wish you great success.

March 8, 2023
Rated 5 out of 5 stars

Absolutely amazing stuff

Absolutely amazing stuff. Water is so nice and clean , no chlorine odour, my kids loves it . Got bit confused at the beginning with installation, but after watching videos on Bright Water official website everything become very easy. Highly recommended
P.s. customer service is also amazing, email them and within 15 minutes got my respond. Thanks Bright Water 💦☺️

February 22, 2023
Rated 5 out of 5 stars

Simply the best

Seems to work really well! I have nothing to say something bad about it.
Perfect solution for those want to use tap water for drinking all the time. Easy to install, easy to use and the quality of water is much better. I highly recommend it. Thank you

January 30, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent product and customer service

I purchased the Brightwater filter and three way tap and I am really thrilled with them both. The filter has transformed the way our tap water tastes and it’s reassuring to know it’s filtering out harmful toxins and limescale before drinking. The three way tap is absolutely brilliant and makes washing up so much easier with the different pressures and descending nozzle.
I am pleased to be able to support a growing local business and found the customer service to be exceptional. Brightwater installed my filter and tap and did a fantastic job getting me connected in just a couple of days from me placing the order.
I would definitely recommend Brightwater filters and feel confident that others will share my excellent experience.

January 8, 2023
Brightwaterfilters logo

Reply from Brightwaterfilters

Thank you for supporting our business and leaving us such a great review. Let’s reduce carbon footprint together.

Rated 5 out of 5 stars

Absolutely delighted with our new water…

Absolutely delighted with our new water filter. I thought it would be a bit tricky to install, but it was easy, after watching the video. This is great value for money and I can't think why we haven't installed a water filter before, as we live in such a hard water area.

December 13, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent product from a family run…

Excellent product from a family run company that provides super service! Delivery was quick and really happy with my purchase, have noticed a real difference in the quality of water in my house!

January 2, 2023
Unprompted review
Brightwaterfilters logo

Reply from Brightwaterfilters

Thank you for supporting our business and leaving us such a great review. Let’s reduce carbon footprint together.

Rated 5 out of 5 stars

Fantastic Product & Support!

Fantastic product, was very easy to install, great support & communication from the seller, an overall excellent experience, couldn’t be happier & would highly recommend!!!

December 31, 2022
Unprompted review
Brightwaterfilters logo

Reply from Brightwaterfilters

Thank you for supporting our business and leaving us such a great review. Let’s reduce carbon footprint together.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look