brillen.co.uk Reviews 

771
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

I got two pairs of glasses from Brillen since 2023, and both of them were giving me headaches. When I tried to contact them, they've already closed down. I wasted my money, and made my vision much wor... See more

Rated 5 out of 5 stars

Initially recommended by my mum who was delighted with her glasses choice. I’ve always gone for designer frames, not being a snob but just the style that suited. I find choosing really difficult howev... See more

Company replied

Rated 1 out of 5 stars

No stars at all. This is a joke and waste of time. Terrible experience with a Nottingham Gamston shop. Unprofessional and not trained staff . ( could not get any information about previous booke... See more

Company replied

Rated 5 out of 5 stars

After buying varifocals at Blackburn, I have recently picked up a pair of sunglasses. Excellent service again! Painless but thorough process, and in-depth consultation. Lindsey made me a cuppa (which... See more

Company replied

Company details

  1. Glasses Store
  2. Optician

Written by the company

We do our utmost best, so that anybody, no matter their social status, can afford a pair of high quality varifocals. We do this by working closely together with partner opticians across the UK, and not charging them the usual fees they have to pay the big name brands. On top of that, we use the same technology as the market leaders, thus abling us to cut costs immensely and give it all back to the end customer - YOU.


Contact info

3.5

Average

TrustScore 3.5 out of 5

771 reviews

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3.5

All reviews

(771)

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Rated 1 out of 5 stars

Please beware of Brillen.co uk deceptive advert!

Today, I drove more than 15 miles in heavy traffic for an appointment at Brillen.co.uk in Wood Green N22 6YQ only to be told something completely different from what they are advertising. They turned round to inform me that the advertised £49 varifocals were not good enough and that I should pay £230 for a better pair of glasses. What a joke and nice way to deceive and rip people off? 🥶🤓🤯
No digital eye test or any form of eye test was done whatsoever!
Advert is a scam, misleading and a complete waste of time. It must be removed from all social media platforms!

Please see their advert below:-

Your last minute glasses deal:
Take advantage of our free last-minute appointments in your local brillen.co.uk store and get a complete set of varifocals for £49 or single vision glasses for £4.

Simply present the deal voucher and receive this offer*:

Varifocal lenses made of lightweight plastic including hard coating
Free frame included from the classic collection
Free comprehensive digital eye test included with your appointment
Price cap with Brillen Price Lock *

A complete waste of TIME !!!

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Renee at Brillen Middleton

What an amazing atmosphere! Renee went above and beyond. Made me feel extremely comfortable with brilliant knowledge and advice. I usually detest going in to get my eyes tested but this a delight and i cannot wait to visit Renee again for my next pair

January 3, 2023
Unprompted review
Rated 5 out of 5 stars

Renee at Middleton brillen

I went to Brillen Middleton nearly a year ago after avoiding getting glasses for so long. Renee was amazing in helping me find the perfect glasses for me. The service was fast with really good prices.
I went back to Brillen recently after breaking my glasses. A quick temporarily fix was done straight away and Renee rang around other stores to get me the exact same glasses replaced.
Amazing service and have recommended to all my family.

January 7, 2023
Unprompted review
Rated 5 out of 5 stars

First class treatment and customer care

Have used Brillen for the last couple of years now, I've needed eyesore most of my life ,and I can honestly say the service and guidance I've recieved with Renee at the Middleton Manchester branch is second to none, nothing idls too much trouble ,and can wholeheartedly recommend.
Thank you

January 13, 2023
Unprompted review
Rated 5 out of 5 stars

First time customer with Brillen

First time customer with Brillen. Very happy with the service from Samood and to top it my glasses seem great. Would recommend Brillen and the Watford Way store.

January 12, 2023
Unprompted review
brillen.co.uk logo

Reply from brillen.co.uk

Good afternoon,

Thank you for your review. 😊

Please kindly send us an email at info@brillen.co.uk to claim your gift! 🎁

Many thanks,
Your brillen.co.uk Customer Services Team

Rated 5 out of 5 stars

2 years ago got the best glasses for…

2 years ago got the best glasses for years from Brillen .
Eye test today at Middleton store efficient and straightforward . Renee is really helpful and friendly

January 12, 2023
Unprompted review
brillen.co.uk logo

Reply from brillen.co.uk

Good afternoon,

Thank you for your review. 😊

Please kindly send us an email at info@brillen.co.uk to claim your gift! 🎁

Many thanks,
Your brillen.co.uk Customer Services Team

Rated 5 out of 5 stars

Sommod shwala has been very helpful…

Sommod shwala has been very helpful indeed , lots of patient too . Joe soeroni

January 12, 2023
Unprompted review
brillen.co.uk logo

Reply from brillen.co.uk

Good afternoon,

Thank you for your review. 😊

Please kindly send us an email at info@brillen.co.uk to claim your gift! 🎁

Many thanks,
Your brillen.co.uk Customer Services Team

Rated 5 out of 5 stars

I have purchased two pair of glasses…

I have purchased two pair of glasses from Brillen store at Watford way. The Service at the store is excellent, would like make special mention to Somood the store manage there, has been very helpful in address all the questions.

January 11, 2023
Unprompted review
brillen.co.uk logo

Reply from brillen.co.uk

Good afternoon,

Thank you for your review. 😊

Please kindly send us an email at info@brillen.co.uk to claim your gift! 🎁

Many thanks,
Your brillen.co.uk Customer Services Team

Rated 4 out of 5 stars

Overall Very Good

I was served by Somood and he was very helpful.
The Optical screening wad done remotely by an Optician and was completely hassle free.
The further eye tests will be performed on site by an Optician when I confirm and agree.
The reason being that the eye tests are free.
The offers are brilliant and should not be scorned at.
Except for one slight criticism, which is important to me, and that is they will not order a frame from outside. You are restricted to choose from their own in‐house self. They have a good range of frames and lenses.

Overall, I am happy with the quality of service and the product, however, it loses a star because you are restricted to choosing from their own self.

January 10, 2023
Unprompted review
brillen.co.uk logo

Reply from brillen.co.uk

Good afternoon,

Thank you for your review. 😊

Please kindly send us an email at info@brillen.co.uk to claim your gift! 🎁

Many thanks,
Your brillen.co.uk Customer Services Team

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