Brilliant Money Reviews 

119
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their expertise, dedication, and helpfulness. Customers highlight the excellent service, noting that the team goes above and beyond to provide clear explanations without jargon, making complex processes feel smooth and manageable. The customer service is frequently described as outstanding, with many appreciating the personalized attention, patience, and professional approach. Reviewers are particularly impressed with the quick response times, noting that queries are handled promptly and efficiently, often with comprehensive and satisfactory explanations. Many also commend the team for their proactive communication and ability to secure favorable outcomes even in challenging or unique situations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting excellent support and... See more

Response time

People report positive experiences with response times, highlighting that advisors are proactive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant Money took our application on from a broker half way through to help us secure a more specialised mortgage. Start to finish we've had fast and sometimes late night responses keeping everythi... See more

Company replied

Rated 5 out of 5 stars

Dave Shuck was ‘brilliant’ - he certainly lived up to the company name, and more. From advising us while we were based in Singapore to finalising our mortgage when we returned to the UK, Dav... See more

Company replied

Rated 5 out of 5 stars

Brilliant finance arranged my mortgage and were there from the start to the end. Gareth and Sam kept me regularly updated and assisted me throughout the application pro ess. I'd definitely recommend t... See more

Company replied

Rated 5 out of 5 stars

We take this opportunity to thank Sam and Gareth who have been fabulous and absolutely “Brilliant “ from start to finish for our process to remortgage our house. We are very glad and grateful to hav... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Agency

Written by the company

Brilliant Money is an expert mortgage advice business offering you personal mortgage advice from trusted professionals able to deliver specialist solutions bespoke to your needs. We focus on giving you that peace of mind on one of the most important purchases we can make, whether that is a home or an investment property. We have specialists in a wide range of areas meaning we provide expert advice for a wide range of circumstances, including:- - First time buyers - Home movers - Raising money - Saving money on a remortgage - Ex-Pat clients - Self-employed and complex income - Landlords and Property Investors - Developers - Businesses and business owners All advisers are fully qualified and as you would expect we are authorised by the Financial Conduct Authority (FCA). We are also fully accredited with a number of other professional mortgage bodies. Our mortgage reputation is second to none. We are the adviser's adviser, supporting mortgage brokers with their complex enquiries so we are the perfect solution for you. We can access exclusive mortgages as well as all forms of mortgage or loan and also examine the market as a whole. Many of our competitors do not and offer a more restricted solution, narrowing your options. As a family owned company we pride ourselves on personal service which means you get to know us on a first name basis. We charge no upfront fees and our policies and charges are fully transparent and on the website; we know we offer incredible value. So save time, whatever you are looking to consider, talk to our team and get the peace of mind you deserve thanks to our expertise and service. As well as the above, we help by:- - Making the complex, simple - Turning a declined mortgage into an accept - Managing your monthly budget - Raising money quickly - Providing adverse credit solutions, not problems - Having dedicated experts in a range of areas including: Buy to Let Mortgages Refurbishment & Developments Mortgages for Businesses (Commercial Mortgages) Talk to us today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

119 reviews

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4.9

All reviews

(119)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Money Were Brilliant

Brilliant Money were excellent from start to finish. They laid out the process and fees clearly and set expectations from the start. They are well established and clearly have strong relationships with the mortgage companies they work for, enabling them to add that essential personal touch to an impersonal application process.
Philip and Gareth were a pleasure to work with, their communication was excellent and they kept me informed all the way through. The whole process was much faster and smoother than I anticipated and they secured me a deal with a specialist lender that suited my needs. Thanks to all the Brilliant team!

March 9, 2026
Unprompted review
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Reply from Brilliant Money

Thanks for the great feedback, we work hard in the background to make the process seem as simple and straightforward as possible.

Rated 5 out of 5 stars

Excellent support and responsiveness…

Excellent support and responsiveness from the team getting us a good deal. Particular thanks to Sam Telford - polite, professional and deeply kind. Helped to navigate the whole process and I felt like he genuinely cared.

January 20, 2026
Unprompted review
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Reply from Brilliant Money

Thank you so much for the great feedback for Sam and the team. Hear what kind of impact we have had as a team makes the job even more rewarding.

Rated 5 out of 5 stars

Would use again

David and Gareth were incredibly helpful through the process of getting a new mortgage. They were professional, efficient and responsive. I would definitely recommend for future

December 10, 2025
Unprompted review
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Reply from Brilliant Money

Ben we really appreciate you sharing you experience and highlighting the great work David and Gareth have done. Thank you!

Rated 5 out of 5 stars

Fantastic from start to finish

Brilliant Money took our application on from a broker half way through to help us secure a more specialised mortgage. Start to finish we've had fast and sometimes late night responses keeping everything moving smoothly. Every member of the team we spoke with made things very clear and straight forward even when we hit a few hurdles, no complaints at all.

December 8, 2025
Unprompted review
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Reply from Brilliant Money

Thanks for the great feedback. The team work hard to ensure we provide the best support possible for every customer. I'm particularly pleased to hear that your experience was the same when speaking to every member of the team that supported your case. If there is anything further we can do to help please just ask.

Rated 5 out of 5 stars

We take this opportunity to thank Sam…

We take this opportunity to thank Sam and Gareth who have been fabulous and absolutely “Brilliant “ from start to finish for our process to remortgage our house. We are very glad and grateful to have been recommended by our friend Graham to go with Brilliant Money! Thank you again Sam, Gareth and Brilliant Team.
Best wishes for a Merry Christmas and Happy New Year 2026.
Christabel & Lijoy.

December 3, 2025
Unprompted review
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Reply from Brilliant Money

We are really pleased we could help make the process as smooth as possible and find the right solution for your needs. Have a great Christmas and New Year

Rated 5 out of 5 stars

Unparalleled professionals with respectful kindness shining through

I was far from a convenient fast-track client in a comfortable circumstances, and I had very little hope – being let down by three brokers. My case was also time-sensitive, because there were 16 potential buyers eager to snatch my little flat, which I was renting and which has been my precious home of 18 years. Philip Snelling made my dream come true: I had an AIP within 2 hours from our first conversation and the mortgage offer, better than I ever expected, within 3 weeks. I can only add, that the Brilliant Money team, with their second to none human-centric approach, is a rare treasure in today’s world of box ticking, automated responses, and uncomplicated efforts. I shall be eternally grateful to Philip, Gareth and Andy – for hearing me out and helping me to buy and thus, retain my home.

November 24, 2025
Unprompted review
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Reply from Brilliant Money

Being able to help when other brokers either cannot or do not have the time makes our job really rewarding. What makes it even more rewarding is when the hard work behind the scenes is recognised and acknowledged by the people we help. Thank you!

Rated 5 out of 5 stars

We worked with Gareth who was great at…

We worked with Gareth who was great at understanding what we needed and offered great advice, and managed to get us a great deal from our lender
Many thanks again

November 3, 2025
Unprompted review
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Reply from Brilliant Money

Thanks for the great feedback. We work hard with our lender partners to find the best deals and provide a seamless service for every customer and it is great to hear it is appreciated.

Rated 5 out of 5 stars

First time buyer

Start - Finish the advise and support has been great.
Would recommend anyone looking for their first time mortgage to contact Brilliant Money.

October 10, 2025
Unprompted review
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Reply from Brilliant Money

Thanks you for taking the time to share your experience, it is important to us we understand how our service is helping others.

Rated 5 out of 5 stars

Dave Shuck was ‘Brilliant’

Dave Shuck was ‘brilliant’ - he certainly lived up to the company name, and more.

From advising us while we were based in Singapore to finalising our mortgage when we returned to the UK, Dave was on-hand every step of the way providing expert advice, guidance and a fair amount of hand holding too!

Thoroughly impressed with his expertise, dedication and thoughtfulness.

Thank you, Dave you’re one of the good guys in what can sometimes seem a hostile world. We appreciate you and wish you the very best of everything.

David, Emma and baby Oliver.

October 2, 2025
Unprompted review
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Reply from Brilliant Money

Thank you so much for the feedback relating to David's hard work and dedication to helping you with your return to the UK. We pride ourselves on making an already stressful process less stressful and walking you through everything to make it as easy as we possibly can.

Rated 5 out of 5 stars

Brilliant Money

Brilliant Money, in particular David and Gareth, have been nothing but astounding.
By far both are the best mortgage brokers I’ve ever had the pleasure of working with. At some point, our new mortgage was declined, but thanks to David’s tireless efforts, our appeal was successful and we were able to get the mortgage offer back. He was supportive, kind and reassuring during a very stressful time. I am very happy with David's and Gareth's services and would highly recommend them to anyone else going through similar situations with their mortgages.

September 25, 2025
Unprompted review
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Reply from Brilliant Money

Thank you for taking the time to share your experience and highlight the great work done by the team.

Rated 5 out of 5 stars

Great brokers, found what I wanted from a unique position

The team at brilliant money were extremely helpful and friendly, quick to respond to emails and available on the phone

They did good legwork as brokers as I was in quite a niche position as a borrower and am happy with the result they found me

September 26, 2025
Unprompted review
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Reply from Brilliant Money

Thank you for the feedback it means a lot to know the work and effort the team puts in is valued.

Rated 5 out of 5 stars

BRILLIANT all round

Excellent all round. Great communication from both David and Gareth who are highly personable and a pleasure to deal with. David listened to what I needed and offered products to suit me. He is knowledgeable and explained everything clearly without jargon. At the 11th hour there was an issue with the conveyancer and Gareth made the extra efforts to contact them to try to move things forward, which seemed to get the process pushed through quicker than the conveyancer initially advised. Thanks guys for the brilliant service.

September 17, 2025
Unprompted review
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Reply from Brilliant Money

Thanks for the great feedback. It is nice to know that the hard work the team puts in is appreciated.

Rated 5 out of 5 stars

Objective Advice

Very impressed with Brilliant Money. They reviewed my individual situation and recommended I consider staying with my current provider even though there was nothing in it for them. Exactly the sort of objective advice I was looking for. Recommended.

September 9, 2025
Unprompted review
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Reply from Brilliant Money

Thanks for the feedback, we are always happy to help.

Rated 5 out of 5 stars

Top Notch Service!…

Very complex case for a very important client. Philip Snelling managed the whole process through from start to finish extremely professionally, efficiently and effectively. Communication throughout the process was flawless. Top notch service from start to finish would definitely recommend.

September 5, 2025
Unprompted review
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Reply from Brilliant Money

Thanks for the great feedback and I know Phil will be delighted you have recognised the effort and support he has provided.

Rated 5 out of 5 stars

Re-mortgage buy to let

Philip was really knowledgeable about the different products available to us as expats and clearly explained what our options were. We're really happy with the service he and his colleague Gareth provided in helping us to secure a new lender.

August 26, 2025
Unprompted review

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