Brilliant Money Reviews 

120
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, professionalism, and clear communication, making complex processes understandable. The team is highly regarded for being supportive, patient, and personable, providing excellent customer service from start to finish. Reviewers frequently highlight the quick and prompt responses, ensuring everything moves smoothly and efficiently. Customers found the entire process straightforward and stress-free, even when dealing with complex situations or tight deadlines. Many appreciate the effective guidance and support that helped them secure suitable financial solutions and achieve their goals. The company is highly recommended for its reliable service and ability to deliver solid results, making daunting journeys feel manageable.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as first-class, brilliant, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the excellent support and... See more

Response time

Users describe positive interactions with response time, highlighting the proactive, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant Money took our application on from a broker half way through to help us secure a more specialised mortgage. Start to finish we've had fast and sometimes late night responses keeping everythi... See more

Company replied

Rated 5 out of 5 stars

Dave Shuck was ‘brilliant’ - he certainly lived up to the company name, and more. From advising us while we were based in Singapore to finalising our mortgage when we returned to the UK, Dav... See more

Company replied

Rated 5 out of 5 stars

Brilliant finance arranged my mortgage and were there from the start to the end. Gareth and Sam kept me regularly updated and assisted me throughout the application pro ess. I'd definitely recommend t... See more

Company replied

Rated 5 out of 5 stars

We take this opportunity to thank Sam and Gareth who have been fabulous and absolutely “Brilliant “ from start to finish for our process to remortgage our house. We are very glad and grateful to hav... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Agency

Written by the company

Brilliant Money is an expert mortgage advice business offering you personal mortgage advice from trusted professionals able to deliver specialist solutions bespoke to your needs. We focus on giving you that peace of mind on one of the most important purchases we can make, whether that is a home or an investment property. We have specialists in a wide range of areas meaning we provide expert advice for a wide range of circumstances, including:- - First time buyers - Home movers - Raising money - Saving money on a remortgage - Ex-Pat clients - Self-employed and complex income - Landlords and Property Investors - Developers - Businesses and business owners All advisers are fully qualified and as you would expect we are authorised by the Financial Conduct Authority (FCA). We are also fully accredited with a number of other professional mortgage bodies. Our mortgage reputation is second to none. We are the adviser's adviser, supporting mortgage brokers with their complex enquiries so we are the perfect solution for you. We can access exclusive mortgages as well as all forms of mortgage or loan and also examine the market as a whole. Many of our competitors do not and offer a more restricted solution, narrowing your options. As a family owned company we pride ourselves on personal service which means you get to know us on a first name basis. We charge no upfront fees and our policies and charges are fully transparent and on the website; we know we offer incredible value. So save time, whatever you are looking to consider, talk to our team and get the peace of mind you deserve thanks to our expertise and service. As well as the above, we help by:- - Making the complex, simple - Turning a declined mortgage into an accept - Managing your monthly budget - Raising money quickly - Providing adverse credit solutions, not problems - Having dedicated experts in a range of areas including: Buy to Let Mortgages Refurbishment & Developments Mortgages for Businesses (Commercial Mortgages) Talk to us today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

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1-star

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4.9

All reviews

(120)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Philip and Gareth made the process…

Philip and Gareth made the process relatively easy despite us being abroad on holiday.

August 13, 2025
Unprompted review
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Reply from Brilliant Money

Thanks for the positive feedback. We are always pleased to hear when we have made a sometimes over complex process simple and easy for everyone.

Rated 5 out of 5 stars

David shuck has been such an incredible…

David shuck has been such an incredible help in getting me a mortgage deal. Newly divorced and starting over again on my own was very daunting and Dave really helped make this process much smoother. Would recommend.

July 7, 2025
Unprompted review
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Reply from Brilliant Money

Thanks for the feedback and recommending David personally. We are just pleased we could help.

Rated 5 out of 5 stars

Professional and reliable advice...

A big thank you to Philip from Brilliant Money for his help in getting us the mortgage we needed. Philip was always very professional and patient, and took time to explain the options at every stage, whilst also making a number of changes for us due to changes in the property and our circumstances. I'd also like to thank Thomas who helped and provided support on a number of occasions, and without a doubt, we've learned a lot from this process thanks to Philip and we're extremely grateful for his invaluable guidance and help.

July 17, 2025
Unprompted review
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Reply from Brilliant Money

Thanks for the great feedback. It is important all the team hear how their hard work is appreciated by everyone. Thank You!

Rated 5 out of 5 stars

We had a great experience with the…

We had a great experience with the guidance and support from Philip and Gareth to help us source a suitable Buy to Let Mortgage for a new limited company involving 4 directors. This was not a regular requirement and hence we needed the specialist help from Brilliant Money who supported us and ensured we got exactly what we needed in a very tight timescale which we were very happy with throughout the process.

July 16, 2025
Unprompted review
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Reply from Brilliant Money

Thanks for your feedback. We are really pleased that Phil and Gareth managed to help you secure the property you were purchasing within the tight timescales you needed. As a company we take pride in delivering a service others find challenging.

Rated 5 out of 5 stars

Very helpful and informative

I spoke to Sam at the start of June to discuss our changing mortgage requirements. Sam was incredibly helpful and informative, he gave me suitable information & advice on changing our current mortgage, and what steps we will need to take when it is time for a new mortgage. I look forward to speaking with Sam again at the start of 2026 to sort a new mortgage

June 3, 2025
Unprompted review
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Reply from Brilliant Money

Thanks for taking the time to share your feedback. It is important to us that any support we provide looks at both the short term and long term implications and we are looking forward to helping you further in the new year.

Rated 5 out of 5 stars

Fantastic company

Firstly I just want to say a massive thank you to brilliant money and especially Andy and Gareth as they have been fantastic and managed to get us to where we need to be despite our complex situation.....highly recommend brilliant money thanks again for all you have done.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Philip at Brilliant Money, mortgage assessment …

Philip at Brilliant Money provided me with a much-needed assessment of my chances of improving on getting a better mortgage offer. Although it was not the good news I’d hoped for, Philip’s assessment was rational, clear and it saved me a lot of shopping around time and trouble. So, much appreciated.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great mortgage service and support

Great experience from start to finish with clear guidance that helped achieve the right mortgage for myself and my family. Continued support throughout the process even improving the interest rate offer through the process and making sure everything went through smoothly

July 1, 2025
Unprompted review
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Reply from Brilliant Money

Thanks for the feedback it is great to hear that the effort the team put in is appreciated. We are just pleased we could help and make things as simple as possible for everyone.

Rated 5 out of 5 stars

Sam and Gareth were really helpful

Sam and Gareth were really helpful, friendly and very knowledgable.
They clearly explain the product information and respond quickly to any questions.
Would highly recommend.

June 16, 2025
Unprompted review
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Reply from Brilliant Money

Thanks for the positive review. It is really appreciated when we get feedback that highlights the great work and effort the team put in to deliver a great experience.

Rated 5 out of 5 stars

Brilliant Service

When It came to sorting out a mortgage for buying my first home I had absolutely no idea where to begin.

From the initial phone call and throughout the process, Sam was incredibly kind, helpful and informative.

I’m moving in confident that the deal I’ve got is the best one for me and my circumstance. Cannot recommend Brilliant Moneys’ services enough.

June 22, 2025
Unprompted review
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Reply from Brilliant Money

Thank you so much for taking the time to give this great review. Sam and the team are really glad that you are happy with the outcome and we look forward to helping you in the years ahead. Best wishes.

Rated 5 out of 5 stars

Amazing personalised service

Amazing personalised service. They really listened and offered excellent advice. Thomas and Philip I really can't rate highly enough. Their patience was incredible and they went above and beyond guiding the application through every step of the way. Highly recommended!

May 22, 2025
Unprompted review
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Reply from Brilliant Money

Thank you for sharing your experience, we really appreciate it.

Rated 5 out of 5 stars

Extremely helpful, informative, and no pressure at all

I had a 40-minute call with Phillip from Brilliant Solutions/Money to understand the differences between buying a property as an individual versus through a company. He took the time to clearly explain all the options, summarising complex points in a way that was easy to understand. Despite me deciding not to pursue a mortgage in the end, there was no pressure to proceed or buy anything. It was a genuinely helpful conversation, offered freely and patiently. Highly recommend for anyone looking for clear, honest mortgage advice.

May 19, 2025
Unprompted review
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Reply from Brilliant Money

Thank you so much for this review. Fantastic to see that we have helped you and it has been appreciated even though the best outcome for you was not proceeding with a mortgages. Phil and the team are glad to have helped and if you ever do want further support you know where to find us. Thank you for taking the time to give this recommendation, we really appreciate it.

Rated 5 out of 5 stars

Excellent service from Sam

Excellent service from Sam, he gave me a lot of information and explained it all clearly to me. Brilliant money was really helpful especially as a first time buyer, I needed all the advice I could get.

May 12, 2025
Unprompted review
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Reply from Brilliant Money

Thank you for these kind words. We hope you enjoy your home and Sam and the team are happy to help any time. Thanks again.

Rated 5 out of 5 stars

Professional, transparent and efficient

A highly responsive team that aims to answer questions quickly and efficiently. I found the online questionnaire didn't really fit with my brain, but the team were willing to fill it in on my behalf during a call. They are patient, understanding, and have a sense of humour, which makes the whole process stress-free. I dealt initially with Sam, who was very patient and professional. Then I dealt with Thomas, who was equally great, and even had the courtesy to laugh at my jokes ;)

May 7, 2025
Unprompted review
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Reply from Brilliant Money

Thank you for this incredible feedback. Sam and Thomas are so pleased they could help. Just let us know if there is anything else we can do to help in the future. Many thanks.

Rated 5 out of 5 stars

The company was very helpful in finding me a good deal!!!!…

The company helped me with the best product I could find for my necessity. They were always looking what was best for me. And Philip found an amazing deal for my mortgage. Thanks for all you help. Totally recommend Brilliant Money!!!

May 7, 2025
Unprompted review
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Reply from Brilliant Money

We are so pleased that you appreciated the efforts of Philip and his team. We always work hard to ensure clients get the best outcomes so we are glad that you are so happy with yours. Best wishes from Phil and the team here at Brilliant.

Rated 5 out of 5 stars

Excellent, personal service

Brilliant money were recommended to me by a friend, as I had no experience applying for mortgages, I trusted her recommendation and I'm very glad I did.
Dave and Gareth were patient, excellent at explaining everything to me and found me exactly what I needed with no hassle.
I was encouraged to call them at anytime and they always answered to discuss what I needed.
Highly recommend using this company.

May 7, 2025
Unprompted review
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Reply from Brilliant Money

Thank you so much! Gareth, David and the team were happy to help and are so glad that you are pleased with the results. We are very grateful for the recommendation too. We look forward to helping you whenever needed.

Rated 5 out of 5 stars

Excellent company

Excellent company. Sam was my contact. He was extremely helpful and gave excellent, trustworthy, pressure-free advice. Highly recommended.

May 1, 2025
Unprompted review
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Reply from Brilliant Money

Thank you so much for these kind words and for taking the time to give this recommendation. Sam and the team really appreciate it and look forward to helping you at any point in the future.

Rated 5 out of 5 stars

Expats returning to U.K.

We moved to the U.K. from abroad, and had a complicated mortgage process to say the least. Philip and Gareth were both incredibly helpful from our very first outreach until the day we closed on our home. They were always available to familiarize us with how lending and real estate work in the U.K., and were just a delight to work with throughout the whole process. We have already put them in touch with family members also looking to move back to the U.K., and we'll certainly reach out to Brilliant Money again next time we are looking to buy a home.

March 26, 2025
Unprompted review
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Reply from Brilliant Money

Thanks for putting us in touch with your family. We are so pleased to have been able to help you and look forward to supporting you and your family in the future. Thanks for taking the time to do this too, we appreciate it.

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