Brilliant Money Reviews 

120
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, professionalism, and clear communication, making complex processes understandable. The team is highly regarded for being supportive, patient, and personable, providing excellent customer service from start to finish. Reviewers frequently highlight the quick and prompt responses, ensuring everything moves smoothly and efficiently. Customers found the entire process straightforward and stress-free, even when dealing with complex situations or tight deadlines. Many appreciate the effective guidance and support that helped them secure suitable financial solutions and achieve their goals. The company is highly recommended for its reliable service and ability to deliver solid results, making daunting journeys feel manageable.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as first-class, brilliant, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the excellent support and... See more

Response time

Users describe positive interactions with response time, highlighting the proactive, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant Money took our application on from a broker half way through to help us secure a more specialised mortgage. Start to finish we've had fast and sometimes late night responses keeping everythi... See more

Company replied

Rated 5 out of 5 stars

Dave Shuck was ‘brilliant’ - he certainly lived up to the company name, and more. From advising us while we were based in Singapore to finalising our mortgage when we returned to the UK, Dav... See more

Company replied

Rated 5 out of 5 stars

Brilliant finance arranged my mortgage and were there from the start to the end. Gareth and Sam kept me regularly updated and assisted me throughout the application pro ess. I'd definitely recommend t... See more

Company replied

Rated 5 out of 5 stars

We take this opportunity to thank Sam and Gareth who have been fabulous and absolutely “Brilliant “ from start to finish for our process to remortgage our house. We are very glad and grateful to hav... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Agency

Written by the company

Brilliant Money is an expert mortgage advice business offering you personal mortgage advice from trusted professionals able to deliver specialist solutions bespoke to your needs. We focus on giving you that peace of mind on one of the most important purchases we can make, whether that is a home or an investment property. We have specialists in a wide range of areas meaning we provide expert advice for a wide range of circumstances, including:- - First time buyers - Home movers - Raising money - Saving money on a remortgage - Ex-Pat clients - Self-employed and complex income - Landlords and Property Investors - Developers - Businesses and business owners All advisers are fully qualified and as you would expect we are authorised by the Financial Conduct Authority (FCA). We are also fully accredited with a number of other professional mortgage bodies. Our mortgage reputation is second to none. We are the adviser's adviser, supporting mortgage brokers with their complex enquiries so we are the perfect solution for you. We can access exclusive mortgages as well as all forms of mortgage or loan and also examine the market as a whole. Many of our competitors do not and offer a more restricted solution, narrowing your options. As a family owned company we pride ourselves on personal service which means you get to know us on a first name basis. We charge no upfront fees and our policies and charges are fully transparent and on the website; we know we offer incredible value. So save time, whatever you are looking to consider, talk to our team and get the peace of mind you deserve thanks to our expertise and service. As well as the above, we help by:- - Making the complex, simple - Turning a declined mortgage into an accept - Managing your monthly budget - Raising money quickly - Providing adverse credit solutions, not problems - Having dedicated experts in a range of areas including: Buy to Let Mortgages Refurbishment & Developments Mortgages for Businesses (Commercial Mortgages) Talk to us today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

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4.9

All reviews

(120)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant money - Brilliant Service !

I cannot thank Philip and Thomas enough from Brilliant Money. I wanted to remortgage my house in the UK whilst living abroad. There were some testing moments with the lenders demands, but both Philip and Thomas were very supportive, patient and professional throughout the whole process. This was my first mortgage and they guided me through everything. Thankyou Philip and Thomas you both are amazing !

April 12, 2025
Unprompted review
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Reply from Brilliant Money

Thank you for these kind words. Yes, things can get complicated and lenders can make things difficult but we are here to do whatever we can for you. So glad we got what you needed and you valued our support. Thanks again.

Rated 5 out of 5 stars

I can only give a big thanks to Thomas…

I can only give a big thanks to Thomas and the team at Brilliant Money for helping to secure a mortgage on a property in the UK during our relocation from abroad. There were some tricky moments which the team helped us overcome, especially when communicating between two different countries and time zones. I would recommend Brilliant Money as a mortgage broker to anyone.

April 2, 2025
Unprompted review
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Reply from Brilliant Money

Thank you so much for this review and for taking the time to do this. Thomas and the team are so pleased we could help and these recommendations really help. Thanks again.

Rated 5 out of 5 stars

Very personable and professional

We recently used the services of Philip Snelling of Brilliant Money for a Bridging Loan. Philip was very personable and readily available to assist with what was a very difficult transaction. His hands on and very professional approach enabled us to secure the finance we needed and I don’t think we could have done it without his committed approach. We would thoroughly recommend him to anyone seeking similar financial support. Tracy Palmer

February 18, 2025
Unprompted review
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Reply from Brilliant Money

Thank you so much for this recommendation and your gracious comments. Philip and the team really appreciate the fact that you have taken the time to give us this review and we are pleased we were able to make this happen for you. Best wishes.

Rated 5 out of 5 stars

Brilliant money surely went above and…

Brilliant money surely went above and beyond, when we first applied for mortgage it was not straightforward plus the covid pandemic didn't help our application go faster, We almost gave up but our agent continued fighting our corner we haven't met in person but his professionalism is of excellence
Due to our circumstances, Brilliant Money and team were very accommodating and driven to find a suitable lender even cheaper than our initial mortgage, when we thought the deal was completed he was still on the hunt for a even cheaper deal, thank you sam, me and family we appreciate you.

It is our second mortgage through The Mortgage Broker and we will definitely use them next time.

March 3, 2025
Unprompted review
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Reply from Brilliant Money

Thank you for this great feedback James. Sam and the team are incredibly grateful and thank you so much for your kind works and taking the time to let people know about your experience. We look forward to helping you whenever you need us.

Rated 5 out of 5 stars

David and Gareth at Brilliant have…

David and Gareth at Brilliant have above and beyond to help us get our buy to let properties remortgaged excellent communication and couldn’t have done more for us 👍

February 24, 2025
Unprompted review
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Reply from Brilliant Money

That is great to hear, thank you so much for your kind words. We are glad you are pleased with the results and the service offered by David and Gareth. You know where we are if you need any further help. Thanks again.

Rated 5 out of 5 stars

RE MORTGAGE ADVICE

Brilliant Money have twice provided me with efficient and bespoke advice and choice about the selection of a mortgage and then a re mortgage.
Independent advice and good advice.

February 7, 2025
Unprompted review
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Reply from Brilliant Money

Thanks for the great feedback! We really appreciate it and are grateful you have taken the time to support us with this review. We look forward to helping you when you need us next.

Rated 5 out of 5 stars

Philip was absolutely lovely

Philip was absolutely lovely. Provided sound, reassuring advice. Thank you :)

January 30, 2025
Unprompted review
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Reply from Brilliant Money

Thank you for those kind words and taking the time to share your appreciation.

Rated 5 out of 5 stars

I got recommended to this company by a…

I got recommended to this company by a friend. I got excellent service very knowledgeable people, the staff was very helpful . and they made everything so easy
Thanks again guys

January 20, 2025
Unprompted review
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Reply from Brilliant Money

Thanks for the review, we really appreciate it. We are so pleased that we were able to deliver and do thank your friend for the referral.

Rated 5 out of 5 stars

Amazing Service

Sam, with help from Gareth, has been amazing in offering advice and being readily available for support. Definitely recommend this service.

January 27, 2025
Unprompted review
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Reply from Brilliant Money

Thanks for the great feedback. Sam and Gareth are incredibly grateful. We are glad we have been able to help and thanks for the recommendation!

Rated 5 out of 5 stars

Clear and Helpful Advisory Service

I had a conversation with Philip, who was very helpful and direct, providing clear guidance on the next steps. Thank you—I highly recommend this service!

January 17, 2025
Unprompted review
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Reply from Brilliant Money

Thank you for taking the time to recommend us! We are so glad you found Philip so helpful.

Rated 5 out of 5 stars

Brilliant

Brilliant! Many thanks to Sam and Gareth for their hard work and perseverance on my behalf.

January 17, 2025
Unprompted review
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Reply from Brilliant Money

We are so glad to get this completed for you. Sam and Gareth have enjoyed helping you and we look forward to working with you in the future.

Rated 4 out of 5 stars

Expat remortgage

I was very pleased with the initial support I received from Sam when deciding on an appropriate product, especially as my case was complicated and I didn't know where to start!

I have deducted one star because there was (what felt like) a significant delay in receiving the mortgage offer due to the various checks required by the lenders. I appreciate that Brilliant Money put time and effort into negotiating the terms of these checks given my circumstances. However, I felt that when communication was handed over to another member of the team, I often had to repeat and explain information I thought I had already shared, which may have contributed to the delay. I also sometimes felt out of the loop.

Overall, I am pleased that Brilliant Money was able to secure an offer for me and would like to thank Sam, Thomas, and the rest of the team for their efforts in making this happen.

January 6, 2025
Unprompted review
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Reply from Brilliant Money

Thank you so much for this supportive review and for your constructive feedback. Your comments will really help us develop our team and processes further so that next time we can deliver a 5 Star experience for you. We are glad to have helped you secure the offer and thanks again for taking the time to give us this valuable feedback.

Rated 5 out of 5 stars

Expat Buy to Let made easy

We had to to an expat buy to let remortgage for the first time and Sam walked us through the process and made the process as simple as possible. Highly recommend the services and knowledge of Sam and the team.

December 10, 2024
Unprompted review
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Reply from Brilliant Money

Great to hear from you and thank you for these kind words. We appreciate the time you have taken to share your experience. Thank you from Sam and the rest of the team, we were happy to help.

Rated 5 out of 5 stars

Great Service - Expat

As an expat I was struggling to remortgage my UK property.

I was recommended Brilliant Money and couldn’t of been happier.

Dave & Gareth made my remortgage process seamless and easy.

Communication was clear throughout with fast & informative responses.

They found multiple products based on my requirements and the pros and cons of each were explained.

Would highly recommend.

January 6, 2025
Unprompted review
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Reply from Brilliant Money

Thank you for the kind recommendation and taking the time out of your day to give David and Gareth this great feedback, they both really appreciate it. We are glad we could help.

Rated 5 out of 5 stars

Interest only mortgage

We have been quite a complex case, in so far as we only wanted an interest only mortgage to aid us buying a second home for our son to live in. All of this was decided while we were away working from home. Needless to say not an easy task, especially with only the use of an iPhone and being abroad on holiday for some part. Tom Telford and Gareth Holding, have both been great and very patient with us, a big thank you to the both of them. Thankfully we are nearly at the point of completion, thanks to their help and support.

December 20, 2024
Unprompted review
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Reply from Brilliant Money

Thank you so much for these kind words. We have been delighted to help and the team will really appreciate this great feedback. More importantly we hope this all works out well for you and your family.

Rated 5 out of 5 stars

Helpful advice

Helpful advice. Had a very helpful and open initial discussion on the options on a self build mortgage or bridging loan, found them to be generous with their time and advice.

December 2, 2024
Unprompted review
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Reply from Brilliant Money

Thank you Mark. We are always happy to help people as early as possible and are glad you found the team supportive. Thanks for taking the time to show your appreciation on here too.

Rated 5 out of 5 stars

First time buyers

Me and my partner are in the process of buying our first home. David @brilliantmoney has been extremely helpful in guiding us through the process and tailoring to our needs. Would absolutely recommend.

December 11, 2024
Unprompted review
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Reply from Brilliant Money

Thank you so much for this review. David and the team here are delighted for you and wish you all the best in your first home. Best wishes

Rated 5 out of 5 stars

David and Thomas at Brilliant Money…

David and Thomas at Brilliant Money were great. Really helpful with getting my mortgage application through, made more complex due to me being an Expat. I would definitely recommend their service.

December 11, 2024
Unprompted review
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Reply from Brilliant Money

Thank you so much for taking the time to give us this fantastic review. We are glad we could help and David, Thomas and the rest of the team really appreciate your kind works.

Rated 5 out of 5 stars

Exceptional Honesty and Customer-Centric Service

Impressed by the fair and honest business practices at Brilliant Money. Phillip carefully walked me through all available options and recommended the best one, even though it wasn’t in their direct interest. Highly recommend doing business with them!

November 27, 2024
Unprompted review
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Reply from Brilliant Money

Thank you so much for taking the time to give us this exceptional review. We always say we put clients first but it's so hard to evidence to the wider public so this is really appreciated. Thank you from Phil and all of the team here at Brilliant Money.

Rated 5 out of 5 stars

Informative and constructive

I had a very informative and constructive conversation with Phillip regarding remortgaging my apartment. I felt confident with the information that I was given and would highly recommend Brilliant Money.

November 20, 2024
Unprompted review
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Reply from Brilliant Money

Thank you so much for this review. We are so glad that Philip has been supportive and glad we can help! Thanks again.

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