Brilliant Money Reviews 

121
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, professionalism, and clear communication, making complex processes understandable. The team is highly regarded for being supportive, patient, and personable, providing excellent customer service from start to finish. Reviewers frequently highlight the quick and prompt responses, ensuring everything moves smoothly and efficiently. Customers found the entire process straightforward and stress-free, even when dealing with complex situations or tight deadlines. Many appreciate the effective guidance and support that helped them secure suitable financial solutions and achieve their goals. The company is highly recommended for its reliable service and ability to deliver solid results, making daunting journeys feel manageable.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as first-class, brilliant, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the excellent support and... See more

Response time

Users describe positive interactions with response time, highlighting the proactive, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant Money took our application on from a broker half way through to help us secure a more specialised mortgage. Start to finish we've had fast and sometimes late night responses keeping everythi... See more

Company replied

Rated 5 out of 5 stars

Dave Shuck was ‘brilliant’ - he certainly lived up to the company name, and more. From advising us while we were based in Singapore to finalising our mortgage when we returned to the UK, Dav... See more

Company replied

Rated 5 out of 5 stars

Brilliant finance arranged my mortgage and were there from the start to the end. Gareth and Sam kept me regularly updated and assisted me throughout the application pro ess. I'd definitely recommend t... See more

Company replied

Rated 5 out of 5 stars

We take this opportunity to thank Sam and Gareth who have been fabulous and absolutely “Brilliant “ from start to finish for our process to remortgage our house. We are very glad and grateful to hav... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Agency

Written by the company

Brilliant Money is an expert mortgage advice business offering you personal mortgage advice from trusted professionals able to deliver specialist solutions bespoke to your needs. We focus on giving you that peace of mind on one of the most important purchases we can make, whether that is a home or an investment property. We have specialists in a wide range of areas meaning we provide expert advice for a wide range of circumstances, including:- - First time buyers - Home movers - Raising money - Saving money on a remortgage - Ex-Pat clients - Self-employed and complex income - Landlords and Property Investors - Developers - Businesses and business owners All advisers are fully qualified and as you would expect we are authorised by the Financial Conduct Authority (FCA). We are also fully accredited with a number of other professional mortgage bodies. Our mortgage reputation is second to none. We are the adviser's adviser, supporting mortgage brokers with their complex enquiries so we are the perfect solution for you. We can access exclusive mortgages as well as all forms of mortgage or loan and also examine the market as a whole. Many of our competitors do not and offer a more restricted solution, narrowing your options. As a family owned company we pride ourselves on personal service which means you get to know us on a first name basis. We charge no upfront fees and our policies and charges are fully transparent and on the website; we know we offer incredible value. So save time, whatever you are looking to consider, talk to our team and get the peace of mind you deserve thanks to our expertise and service. As well as the above, we help by:- - Making the complex, simple - Turning a declined mortgage into an accept - Managing your monthly budget - Raising money quickly - Providing adverse credit solutions, not problems - Having dedicated experts in a range of areas including: Buy to Let Mortgages Refurbishment & Developments Mortgages for Businesses (Commercial Mortgages) Talk to us today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

121 reviews

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4.9

All reviews

(121)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Having been referred

Having been referred, I am delighted and very satisfied with the level of service and professionalism displayed by this Team, consisting of Sam, Jacob and Catherine. Highly experienced and motivated to get across the line. Being an expat it was challenging, but they passed with flying colours.
Definitely I would recommend them every day and twice on Sunday!!

March 3, 2023
Unprompted review
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Reply from Brilliant Money

Thank you so much for the kind words Andreas. It was fantastic to get this all sorted out for you. Best wishes.

Rated 5 out of 5 stars

Thank you from Hind

I thank Mr Jacob and Ms Katie for a fantastic and professional service. They made everything smooth and easy for my remortgage and were always there to answer all my queries and concerns. Highly appreciated indeed.

January 16, 2023
Unprompted review
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Reply from Brilliant Money

Thank you for your kind words. Your feedback is really appreciated and we are pleased to have helped you. Best wishes from the team here at Brilliant.

Rated 5 out of 5 stars

Completely brilliant experience with…

Completely brilliant experience with these guys. Remortgaging was very straightforward. Sam and the team went above and beyond to get me the best possible deal and to check it all went through smoothly. I highly recommend them.

December 20, 2022
Unprompted review
Brilliant Money logo

Reply from Brilliant Money

Thank you so much for this feedback Poppy. It was a pleasure to help out. Thanks again.

Rated 5 out of 5 stars

Excellent service

We recently used Brilliant Money as first time buyers who are self employed. Sam was very knowledgeable and professional. He helped advise and guide us through the process which we thought would be stressful he made as easy and stress free as possible. The online portal was really useful as we are in London and not close by and the communication from Sam and team all the way through was second to none. We got a great deal and we would not hesitate to use Brilliant again, highly reccomend. Thanks Sam!

October 17, 2022
Unprompted review
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Reply from Brilliant Money

Thank you so much for this kind review. We really appreciate it. Best wishes to you in your new home. Glad we could help.

Rated 5 out of 5 stars

Claire and Megan were fantastic

Claire and Megan were fantastic. The communication was great and you will always get a prompt response. Would definitely recommend! Thanks ladies

November 18, 2022
Unprompted review
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Reply from Brilliant Money

Thank you so much for your kind words. We were glad to help!

Rated 5 out of 5 stars

I have had an excellent representative…

I have had an excellent representative named Jacob with Brilliant money, he has gone over and above to help me through the whole process, to have someone in constant contact with me has been invaluable and has helped in every way he can,

November 4, 2022
Unprompted review
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Reply from Brilliant Money

Thank you so much for your kind words. We are pleased we could help, it's been a pleasure.

Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company. Nothing was too much trouble very helpful and knowledgeable. Listens to your circumstances and understands and still tries to help no matter what. Sam Telford was brilliant no question was too much trouble. Phoebe Hicks she was lovely very helpful too. Jacob Fox too. Just lovely team. Highly recommend.

September 2, 2022
Unprompted review
Rated 5 out of 5 stars

Highly Recommend - Thanks Sam!

I could not recommend this company anymore! Sam Telford has been extremely helpful and provided me with huge amounts of support - I will definitely be recommending Sam/Brilliant Money to others and hopefully, will be using his service again.

May 12, 2022
Unprompted review
Rated 5 out of 5 stars

Thank you

Dear Sam and Andrew,
Noor and I would like to thank you from the bottom of our hearts to complete our mortgage application. We are very happy with your support, service and professionalism. We are eternally grateful and recommending your service to our family, friends and everyone.
Regards
Noor and Mohammad Zaman

March 3, 2022
Unprompted review
Brilliant Money logo

Reply from Brilliant Money

Thank you so much for your kind words. We are glad we could help you and look forward to supporting you, as well as your friends and family, in the years ahead. We really appreciate the fact that you have taken the time to give us this review. Best wishes from team.

Rated 5 out of 5 stars

Always on the Ball

Being a Landlord for quite some time now, I have dealt with many Mortgage Brokers, but I have finally found the most efficient and organised Brokers out there ( Brilliant Money).A Family member recommended them a few years back and I have been so happy with there services. They have always found me amazing rates and always respond to emails instantly.

They will always go that extra mile to help you, and would definitely recommend them to friends and family too. Both Ema and Leanne have now helped me build my property portfolio with advice and confidence.

Keep up the good work guys

July 10, 2019
Unprompted review
Rated 5 out of 5 stars

Feedback for application

Both Leanne and Ema worked with me on my mortgage application, always kept me updated, explained any queries clearly. Made my experience with mortgage brokers eas

May 23, 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic company to do business with

Fantastic company that we got our mortgage with.. ours wasn’t a straight forward mortgage but everyone we have dealt with have been brilliant.. Highly recommended 10/10 From first day of application until completion they were more than happy to keep us updated,even though I wasn’t the most patient of clients nothing was too much bother.. Thanks Rob and Leanne.

May 16, 2019
Unprompted review
Rated 5 out of 5 stars

Really brilliant service

Really brilliant service! I dealt with three people from the office during a property purchase. All three were super helpful, honest and straight forward. It's a welcome and refreshing change when there are estate agents involved ;-)
They were in the middle, proactively chasing and pushing things through. Leanne was a fantastic help and great do deal with by phone and by email.
More than happy to recommend based on my experience with them.
Thanks guys, really appreciate the great service.

April 23, 2019
Unprompted review
Rated 5 out of 5 stars

BRILLIANT as their name suggests

what a phenomenal service we received from Brilliant Money, as first time buyers we were clueless about the procedure of applying for a mortgage and they walked us through the whole process, even some areas/queries that were not their speciality they were always more than happy to help and point us in the right direction, they even helped us find solicitors and they always chased up on our behalf to make sure everything is completed on time and smoothly. Applying for a mortgage can be very stressful and these guys are very reassuring. Magnificent service from Ema Rees and Leanne Rees.
I would highly recommend them; they know their things and they do it tremendously. They talk the talk and walk the walk

February 8, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent professional, efficient service. Rapid response to queries, nothing too much trouble. Would highly recommend.

February 3, 2019
Unprompted review
Rated 5 out of 5 stars

amazing

amazing I must say I have used this company for some years now as well as my brothers and friends they make my life so easy and always get me the best deal and don’t give up until you get the best deal Leanne and and ema Rees are amazing all ways on the ball and excellent communication very very happy

January 31, 2019
Unprompted review
Rated 5 out of 5 stars

I have been dealing with Ema & Leanne…

I have been dealing with Ema & Leanne for about 4yrs now and they are truly amazing ! They know my family portfolio as if it was their own. Ema always provides me with the best options and solutions when mortgaging or remortgaging. They are like family and helped me so much :-)

January 31, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent advice, help and service.

The team are diligent and hardworking. My application wasn't run of the mill, yet they were not at all perturbed. My new mortgage rate and terms are so much better than before. I am very grateful. I shall only being using Brilliant Money for my mortgage needs. They always respond to my emails and calls immediately. I cannot recommend them highly enough.

January 31, 2019
Unprompted review

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