Brilliant Money Reviews 

121
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, professionalism, and clear communication, making complex processes understandable. The team is highly regarded for being supportive, patient, and personable, providing excellent customer service from start to finish. Reviewers frequently highlight the quick and prompt responses, ensuring everything moves smoothly and efficiently. Customers found the entire process straightforward and stress-free, even when dealing with complex situations or tight deadlines. Many appreciate the effective guidance and support that helped them secure suitable financial solutions and achieve their goals. The company is highly recommended for its reliable service and ability to deliver solid results, making daunting journeys feel manageable.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as first-class, brilliant, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the excellent support and... See more

Response time

Users describe positive interactions with response time, highlighting the proactive, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant Money took our application on from a broker half way through to help us secure a more specialised mortgage. Start to finish we've had fast and sometimes late night responses keeping everythi... See more

Company replied

Rated 5 out of 5 stars

Dave Shuck was ‘brilliant’ - he certainly lived up to the company name, and more. From advising us while we were based in Singapore to finalising our mortgage when we returned to the UK, Dav... See more

Company replied

Rated 5 out of 5 stars

Brilliant finance arranged my mortgage and were there from the start to the end. Gareth and Sam kept me regularly updated and assisted me throughout the application pro ess. I'd definitely recommend t... See more

Company replied

Rated 5 out of 5 stars

We take this opportunity to thank Sam and Gareth who have been fabulous and absolutely “Brilliant “ from start to finish for our process to remortgage our house. We are very glad and grateful to hav... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Agency

Written by the company

Brilliant Money is an expert mortgage advice business offering you personal mortgage advice from trusted professionals able to deliver specialist solutions bespoke to your needs. We focus on giving you that peace of mind on one of the most important purchases we can make, whether that is a home or an investment property. We have specialists in a wide range of areas meaning we provide expert advice for a wide range of circumstances, including:- - First time buyers - Home movers - Raising money - Saving money on a remortgage - Ex-Pat clients - Self-employed and complex income - Landlords and Property Investors - Developers - Businesses and business owners All advisers are fully qualified and as you would expect we are authorised by the Financial Conduct Authority (FCA). We are also fully accredited with a number of other professional mortgage bodies. Our mortgage reputation is second to none. We are the adviser's adviser, supporting mortgage brokers with their complex enquiries so we are the perfect solution for you. We can access exclusive mortgages as well as all forms of mortgage or loan and also examine the market as a whole. Many of our competitors do not and offer a more restricted solution, narrowing your options. As a family owned company we pride ourselves on personal service which means you get to know us on a first name basis. We charge no upfront fees and our policies and charges are fully transparent and on the website; we know we offer incredible value. So save time, whatever you are looking to consider, talk to our team and get the peace of mind you deserve thanks to our expertise and service. As well as the above, we help by:- - Making the complex, simple - Turning a declined mortgage into an accept - Managing your monthly budget - Raising money quickly - Providing adverse credit solutions, not problems - Having dedicated experts in a range of areas including: Buy to Let Mortgages Refurbishment & Developments Mortgages for Businesses (Commercial Mortgages) Talk to us today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

121 reviews

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4.9

All reviews

(121)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Informative and constructive

I had a very informative and constructive conversation with Phillip regarding remortgaging my apartment. I felt confident with the information that I was given and would highly recommend Brilliant Money.

November 20, 2024
Unprompted review
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Reply from Brilliant Money

Thank you so much for this review. We are so glad that Philip has been supportive and glad we can help! Thanks again.

Rated 5 out of 5 stars

A grateful customer

Can’t praise Brilliant Money enough. I was skilfully guided through my house purchase by the very patient and charming broker Philip. His attention to detail was painstaking. He made the whole, potentially very stressful, process smooth and understandable. I will use their services again should I need them. Thank you.

November 19, 2024
Unprompted review
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Reply from Brilliant Money

Thank you so much for these kind words. Philip will be over the moon when he hears about these kind words and the positive impact that he and the team have had. We are so pleased to have delivered a great service for you and are more than happy to help whenever needed. Thanks again.

Rated 5 out of 5 stars

Fantastic Team

Phillip and Thomas were brilliant to work with. Very responsive, effective and kind. They talked with us at every point and walked us through each stage. Wouldn’t hesitate to business with them again!

November 14, 2024
Unprompted review
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Reply from Brilliant Money

Both Phil and Tom are over the moon to hear that you are so pleased with their service. Thank you for sharing, we are more than happy to help any time at all. Thank you for taking the time to share, it makes a big difference.

Rated 5 out of 5 stars

The mortgage advisor gave very useful…

The mortgage advisor gave very useful and impartial advice, outlining several possible scenarios but then pointing out that in my particular case the offer I had from my existing lender was probably better than any others currently available across the market. This inspires confidence.

November 14, 2024
Unprompted review
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Reply from Brilliant Money

Thank you so much for this review. We always look after our clients and it is so lovely to see the impact this has. For you to take the time to inform others really makes a big difference to us as it demonstrates how dedicated the team are. Thank you once again.

Rated 5 out of 5 stars

Perfect from start to finish!

I can’t thank Sam at Brilliant enough for all his support and hard work to secure the best possible mortgage deal for me. I highly recommend Brilliant, they work tirelessly to find the right product for all situations. Great communication with frequent updates, I will definitely be a returning customer. Thanks again to Sam and Gareth - you are superstars & the outcome for me certainly was BRILLIANT!

October 4, 2024
Unprompted review
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Reply from Brilliant Money

Thanks you so much for these kind words. This is one of the reasons we love working in mortgages so much. Sam and Gareth are delighted and a big thank you from the team. We're here to help so let us know if we can help again in any way. Thanks for taking the time to give this review too. Best wishes from Sam and the team here at Brilliant.

Rated 5 out of 5 stars

Based in Sweden

Based in Sweden, I received fantastic non bias advice from Philip Snelling. He gave me a range of options and fully understood my situation before recommending me any products. I would highly recommend dealing with Brilliant Money.

October 31, 2024
Unprompted review
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Reply from Brilliant Money

Thank you so much for your kind words. We pride ourselves in this kind of service and I know that Philip in particular is grateful for you taking the time to give us this feedback. Thanks again and do let us know if we can help you with anything else in future, we would love to support you again.

Rated 5 out of 5 stars

Brilliant Money delivered a great…

Brilliant Money delivered a great service for us, especially given that we live outside of the UK and needed to secure a new mortgage product for our buy to let property which made it more complex. David Shuck and Tom Morris were very attentive, super responsive and as efficient as we could have wished for. They even helped prompt our lawyers several times ot keep the ball rolling - going above and beyond their remit. We are very happy with the service and highly recommend them!

October 25, 2024
Unprompted review
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Reply from Brilliant Money

This is fantastic feedback. Thank you so much for taking the time to let us know about your experience. I know David and Tom will be delighted. Please do let us know if we can help again in any way, I know the team here look forward to working with you once again. Many thanks.

Rated 5 out of 5 stars

Completely satisfied with the service

We are more than happy with the service provided by Brilliant Money. They first helped us get our intially mortgage deal and dealt with eveything for us. They then contacted us after our existing Mortgage was due to expire and have again dealt with everything. The whole process has been easy for us and we've been kept updated the whole way along. Big shout out to Sam Telford who has been our adviser since day one. I would highly recommend him and Brilliant Money, thank you for all your hard work.

September 17, 2024
Unprompted review
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Reply from Brilliant Money

Thank you so much for this feedback. Sam and the team are so pleased we were able to help and that you are delighted with the service and the results. You are more than welcome and we'd be delighted to help any time.

Rated 5 out of 5 stars

‘Brilliant Money - Brilliant Service’

We contacted Brilliant Money after our existing Mortgage arranged by them was due to expire from the current rate. We were assigned David Shuck and he was brilliant from start to finish. He secured us a product that surpassed our hopes and expectations and more than met our needs.
I look forward to dealing with him again in the future. Thank you David.

September 4, 2024
Unprompted review
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Reply from Brilliant Money

Thank you so much for these kind words. We are grateful that you have taken the time to submit the review and even happier that David and the team were able to exceed expectations and help. This feedback means a lot to David and the team so thank you once again and do let us know if we can help you further in any way.

Rated 5 out of 5 stars

Great experience using Brilliant Money

Great experience using Brilliant Money, Philip kept me up to date every step of the way offering great advice and really made the process smooth, he got me a great product under unusual circumstances. Would absolutely use again and happy to recommend.

August 23, 2024
Unprompted review
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Reply from Brilliant Money

Thank you so much for these kind words which mean a lot to Phil and the team here. We would love to support you in the future and are happy to help anybody you send our way. Thanks again.

Rated 5 out of 5 stars

Mortgage application was a daunting challenge

Our mortgage application was a daunting challenge, especially with my self-employment, wife with permanent job and our 10% deposit. We were on the brink of giving up hope. Philip (Brilliant Money) exceptional knowledge and dedication turned our situation around. That unexpected text message saying our mortgage was approved was pure elation.
Brilliant Money are true professionals who goes above and beyond. Philip ability to understand the complexities of self-employment and present our case effectively was instrumental in securing our mortgage.

August 13, 2024
Unprompted review
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Reply from Brilliant Money

Thank you so much for these kind words. We really appreciate it and this testimonial is exactly what we are aiming for. Thank you once again on behalf of Philip and the team here at Brilliant Money.

Rated 5 out of 5 stars

Sue - Re-Mortgage

I have been extremely pleased with the service from Brilliant Money. Philip has been absolutely fabulous at contacting me and advising me step by step with my Re-Mortgage application. He has always been at the end of the phone if I have required any updates and advice throughout the process of my application. Philip is a true professional. He is very approachable and has a sense of humor which is very welcoming in the current financial climate. I would have no hesitation in recommending Philip and his team to anyone requiring any kind of financial assistance.

July 8, 2024
Unprompted review
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Reply from Brilliant Money

Thank you so much for your kind words they are appreciated by Phil and the team. Many thanks and we are glad to have been able to help.

Rated 5 out of 5 stars

I cannot recommend the team at…

I cannot recommend the team at Brilliant Money enough!

After being turned away from other mortgage advisors because of our complex situation, we were put in contact with Philip Snelling and within six months we are finally the owners of our house. Philip and his team are incredibly knowledgably in their field and their exceptional service, professionalism, and commitment to us has made it a pleasure dealing with them. Everything was explained in full and they made it so easy for us to understand. Brilliant is what they do and who they are!!

June 12, 2024
Unprompted review
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Reply from Brilliant Money

Thank you so much for your kind works. Phil is incredibly pleased to know how happy you are and we are so glad that we could find a way to make this happen for you. Best wishes and thanks again for your kind words.

Rated 1 out of 5 stars

Number one waste off time

Number one waste off time, please guys stay away from this company. Absolutely they are just ridiculous.
5 month for waiting for offer sham

May 2, 2024
Unprompted review
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Reply from Brilliant Money

Hi Kaspar, apologies for the delay in responding but we have searched our systems and can see no record of any client with your name or anything similar. This is the Trustpilot for Brilliant Mortgages Limited trading as Brilliant Money. If you have had any interaction with us, please provide your 4 digit client reference number and we will gladly help and respond fully, alternatively, please provide the full name of your mortgage adviser. You may be looking for another business with a similar name. Equally, you may be using a pseudonym in which case please provide the above and your initials as we would hold on file. Many thanks.

Rated 1 out of 5 stars

Really poor service

Really poor service. I was recommended to go to Brillant Money by First Mortgages. I spoke to Christian in November 2023 and he said he would call back in the new year (beginning of January 24). I never received a call. I then emailed several times over the next couple of months and called as I wanted to get the ball rolling. I never received an email back and was told on the phone someone will call me. They called me a few days ago ( after 5 months!) I told them I was now dealing with Haysto who have been absolutely fantastic. I would NOT recommend brilliant money and would advise people to seek support from the team at Haysto who are impeccable at communicating and providing the right help and advice.

April 8, 2024
Unprompted review
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Reply from Brilliant Money

Hi JB, thanks for sharing your experience and I am sorry that you have found our service lacking. Whilst I can see that we attempted numerous contacts over time, I can also see clearly that Christian did not get in touch with you in anything like an acceptable time frame at points in the year so I can understand your frustration and comments. I agree that we were not good enough on this occasion.

Rest assured that this is not acceptable within our business at all and for what it is worth, the individual responsible no longer works for the business (not as a direct result of your review).

Our standards are high and it is why most of our clients are referred from other advisers across the UK. There are occasions when things can go wrong and we like to be able to put things right wherever possible. If things do not work out with the new brokerage then we would be happy to make it up to you and show you what our service is all about. That said, it's more important that you get the mortgage you need when you need it so I hope that all goes well.

Finally, thank you again for bringing this incident to our attention. We take this feedback seriously as I hope the response shows. It all helps us train and develop staff and also to avoid these issues in the future so we really appreciate it.

Do let us know if there is anything we can do to help.

Rated 5 out of 5 stars

Good service

David was thorough and responsive and took time to explain the complexities of finding the right product for me.

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

Rhiannon have been amazing throughout…

Rhiannon have been amazing throughout the application process. She was easy to understand and she was always there available for us with all the advice and information.
Thank you Rhiannon and Brilliant Solutions :).

November 13, 2023
Unprompted review
Rated 1 out of 5 stars

What a nightmare from start to finish

What a nightmare from start to finish. Christian took four weeks to give us incorrect information, review our materials and refuse to return our calls and emails and then went on leave with no notice, first lying to his supervisor that he had not heard from us. Then we were given to Ted, who spent two weeks doing nothing and then offered us an “Islamic Mortgage” at 8.06 percent interest that he also said he knew nothing about, could not provide advice for, and further, we would have to contact them ourselves, as he could not help. And then he said—that’s all we can do. So, six weeks of utter incompetence. We have excellent credit, cashflow and standing.
I had read poor reviews online but had not believed them.
BELIEVE THEM.

Updated to advise you against the excuses below: the next mortgage company resolved this in TWO DAYS and remarked that the Brilliant people simply do not know the law.

October 25, 2023
Unprompted review
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Reply from Brilliant Money

Thank you for sharing your perspective. I am sorry you were not happy with the service or the product identified. This was an incredibly complex mortgage to obtain and it did indeed take some time. We should have communicated the process in the UK and the possible timelines involved in this country better (as well as the complexities of the scenario). Your previous mortgage adviser was unable to assist at all and we were able to obtain a possible solution for you, albeit an unusual one. Yes, this was identified after a significant amount of time (and effort) but that is primarily due to the complexities of your scenario (when viewed from the UK). It was the only solution available at that time and it is a shame that this was not acceptable to you; that element is certainly beyond our control.
--------------------------------
Fantastic news. From your update it appears as though you have had an unbelievable result which is great news, we are glad you have found the funding you were looking for. We are not quite sure how our understanding of the law impacted your experience at all but it would be really helpful to know. I would equally be pleased to know the detail on the solution that your adviser found for you in such quick order. Whilst we are experts in this area we are always keen to learn and develop so please do get in touch directly. Whatever information you could provide there would be really beneficial. Best of luck and we are pleased you appear to have found a solution.

Rated 5 out of 5 stars

Excellent service with knowledgeable staffs

Philip was brilliant and knowledgeable. He went above and beyond to get us the offer we needed within the boundaries of our budget. He was always available to speak and we completed the process in no time.
The full application went in about 4pm Friday 18th & the mortgage offer was issued 5pm Tuesday 22nd so we had the offer within two working days ! That's amazing.

August 22, 2023
Unprompted review
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Reply from Brilliant Money

Thank you so much for your kind comments. Philip and the team are incredibly appreciative and this kind of feedback really makes the hard work all the more rewarding for us all. Glad we could help.

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Easy to talk to and definitely know their business. Five stars from me… thank you !!

April 17, 2023
Unprompted review
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Reply from Brilliant Money

Thanks again for your kind words Marina! We really appreciate it. Best wishes

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