Delighted with my purchase. The 4 layer masks fit well and are soft and comfortable to wear. No foggy glasses or feeling stifled as with so many others - even with wearing for more than 4 hours in a h... See more
Company replied
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See what reviewers are saying
Surgical grade disposable face masks. wanted to buy from a UK manufacturer not China. The face masks are lightweight, soft and comfortable to wear all day.They were a bit more expensive than all the... See more
Company replied
Very disappointed. After buying regularly over pandemic we had a bad batch with strings coming off when putting masks on. phone calls not answered and email not replied to. Sad to leave British compan... See more
Company replied
I first placed my order in July. I never received the order but after many emails I eventually got a refund. Stupidly I ordered again as I’d been away on holiday and didn’t want deliveries being mad... See more
Company details
Written by the company
Most Medical/ Surgical masks on the market in the UK are imported, are of low quality and have a huge negative ecological impact on the environment. At Bristol Mask, we are proud to manufacture locally for the Medical industry, Businesses and individuals with high-quality affordable masks. We keep you safe
Contact info
Unit 2B Barton Hill Trading Estate, BS5 9RD, BRISTOL, United Kingdom
- 0117 239 6268
- sales@bristolmask.uk
- bristolmask.uk
3.2
Average
371 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Very prompt delivery
Very prompt delivery. I haven't used the masks yet - got them for day in hospital later this month . They look very good quality and well made
April 17, 2022
Reply from Bristol Mask
"Thank you so much for your positive review, Jenny.
We really appreciate you taking the time out to share your experience with us.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Regards,
Darlane
Very good service.
April 16, 2022
Reply from Bristol Mask
Hi Donald,
Thank you for the great review! We are happy to meet your every expectation and provide customer satisfaction.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Regards,
Darlane
Brilliant masks..
Brilliant ..I wish I had known about them earlier.....The little strap that holds cords in place fantastic and worth the little extra...
Thank you Bristol..
April 8, 2022
Unprompted review
Reply from Bristol Mask
Thank you so much for your positive review, Carmen.
We really appreciate you taking the time out to share your experience with us.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Regards,
Darlane
Good quality item delivered promptly.
April 6, 2022
Reply from Bristol Mask
Hi Linda,
Reviews like yours make our day because it makes all the hard work worthwhile!
Thanks again for choosing Bristol Mask. We look forward to doing business with you again.
Regards,
Bogdan
Good masks
Delivered quite quickly. Masks look good quality. Not sure if they are recyclable.
April 5, 2022
Reply from Bristol Mask
Hi Ruth,
Reviews like yours make our day because it makes all the hard work worthwhile!
Please note for health and safety purposes we do not encourage recycling.
Thanks again for choosing Bristol Mask. We look forward to doing business with you again.
Regards,
Darlane
Second Purchase because so pleased with first purchase
This is my second purchase of face masks from Bristol Mask. They are excellent quality. They don’t smell strange like other suppliers I have tried. They don’t break easily. They fit comfortably. I will definitely use them again. Oh and they delivered them really quickly. Thank you
April 4, 2022
Reply from Bristol Mask
Hello Stacy!
Thank you for the great review! We are so happy to hear from you. We'd love to continue providing great products to awesome customers like you! Thank you for choosing Bristol Mask!
Regards,
Jodianne
Excellent quality and efficient delivery
April 4, 2022
Reply from Bristol Mask
"Thank you so much for your positive review, Jh.
We really appreciate you taking the time out to share your experience with us.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Regards,
Jodianne
Dreadful product
Dreadful product. Very disappointed.
Box was torn and many masks had elastic hanging off.
Tried on more and elastic snapped.
Have asked for refund so will see if I get it.
April 3, 2022
Unprompted review
Reply from Bristol Mask
Hello Nikki!
Thank you for letting us know about the condition your mask was delivered to you and that some of the ear elastic of the mask from your order was easily detached. This is certainly not the experience we want you to have with our products here at Bristol Mask.
We have received your request and have responded. Please be assured that we will investigate and fix any issue that you may have.
We await your reply to our response.
Best Regards,
Jodianne
Very good masks
March 13, 2022
Reply from Bristol Mask
"Thank you so much for your positive review, Brian.
We really appreciate you taking the time out to share your experience with us.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Regards,
Jodianne"
Expected better quality.
Expected better quality.
The ear loops don't stay secured long
Won't be buying again
March 13, 2022
Reply from Bristol Mask
Thank you for your feedback, it is valuable to us and is how we improve. We are sorry that the earloops from the order you received was easily broken.
Can you provide us with the lot number at the back of the box and a photo if you can so we can investigate to send you a replacement.
Please send your response to customerservice@bristolmask.uk
Best Regards,
Jodianne
Poor quality this time
Bought a second lot of masks, went for the cheaper ones, and can see why they are cheaper, around half of them broke mid wear. Certainly worth paying the wee bit extra. Not impressed with my purchase this time round. Postage etc all good though
March 7, 2022
Unprompted review
Reply from Bristol Mask
Hi Peter,
Thank you for taking the time to share your review. This will help us improve.
We apologize for the faulty masks.
This could be manufacturing defects.
We want to make things right for you and we have sent you an email for a resolution on this concern. We hope we hear from you soon!
Thank you for your patience and support here at Bristol Mask!
Regards,
Bogdan
Good quick delivery and good masks
Good quick delivery and good masks. No fogging of spectacles.
March 2, 2022
Reply from Bristol Mask
"Hi Yonni,
Thank you for the great review! We are so happy to hear from you. We'd love to continue providing great products to awesome customers like you! Thank you for choosing Bristol Mask!
Regards,
Jodianne"
Simple to order and arrived quickly
Simple to order and arrived quickly. My second order with them, will be returning as we have no intention of not wearing a mask in shops or on public transport.
March 1, 2022
Reply from Bristol Mask
Hi Trish,
Thank you for the great review! We are so happy to hear from you. We'd love to continue providing great products to awesome customers like you! Thank you for choosing Bristol Mask!
Regards,
Bogdan
Unusable due to broken earloops
I was looking to buy a box of masks to take on holiday and spent quite a while online looking at various products and reviews. I eventually decided on Bristol masks, partly because they are supposedly British made but also because the reviews were generally favourable.
I bought a box of white masks and paid extra for the soft ear loops.
The ear loop broke on the first mask within 30 minutes. The 2nd one broke as I was putting it on and the third one broke after 10 minutes. Number 4 went just before boarding the plane so I gave up on them and had to use a heavier, reusable mask.
Looking at recent reviews it may be that these were part of a faulty batch but they are completely useless and will be asking for a refund
February 28, 2022
Unprompted review
Reply from Bristol Mask
Hi Tom,
Thank you for taking the time to share your review. This will help us improve.
We apologize for the masks with faulty ear loops. This could be manufacturing defects.
We want to make things right for you and we have sent you an email for a resolution on this concern. We hope we hear from you soon!
Thank you for your patience and support here at Bristol Mask!
Regards,
Bogdan.
Third purchase of these excellent masks
Third purchase of these excellent masks. Great to buy British. Prompt delivery. Good price. Highly recommended.
February 16, 2022
Reply from Bristol Mask
Hi Alexandra,
Thanks for the awesome review! Reviews like yours make our day because it makes all the hard work worthwhile!
Thank you for choosing Bristol Mask. We look forward to doing business with you again!
Regards,
Jackie
Surgical grade disposable face masks.
Surgical grade disposable face masks.
wanted to buy from a UK manufacturer not China. The face masks are lightweight, soft and comfortable to wear all day.They were a bit more expensive than all the others we checked out and used before and paid postage. I don't know the difference between Surgical grade and none Surgical grade We bought them to cover our long flights and cruise. Bristol Masks are comfortable and soft to wear all day and they are well made.
February 15, 2022
Reply from Bristol Mask
"Hi Yvonne!
Thanks for the awesome review! Reviews like yours make our day because it makes all the hard work worthwhile!
Thank you for choosing Bristol Mask. We look forward to doing business with you again!
Regards,
Jodianne"
Reply from Bristol Mask
Hi Anna,
Thank you for the great review! We are happy to meet your every expectation and provide customer satisfaction.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Regards,
Jackie
Good quality product and timely delivery
February 2, 2022
Reply from Bristol Mask
Hi Susan,
Thank you so much for your positive feedback. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you.
We look forward to doing business with you again in the future!
Thank you for choosing Bristol Mask!
Regards,
Jackie
I love my Bristol mark it is so…
I love my Bristol mark it is so comfortable to wear and it has a good covering for one’s nose I could definitely recommend them
January 29, 2022
Unprompted review
Reply from Bristol Mask
Hi Valerie,
Reviews like yours make our day because it makes all the hard work worthwhile!
Thanks again for choosing Bristol Mask. We look forward to doing business with you again.
Regards,
Jackie
We got there in the end. Excellent product.
Ordered the more expensive “Securefit” masks on 13 December. Package arrived on 16 December (communication and tracking were excellent) but contained the standard masks. My email to customer services, with photos attached, was responded to in minutes and I was promised that the correct product would be sent.
18 January I had neither heard nor received anything further so I emailed customer services again. 27 January, still no response so I tried telephoning. No answer.
*UPDATE* 29 January
Within hours of my review being posted on 27 January, I received a reply to my email of 18 January promising to send the correct masks immediately. They arrived today. The box was identical to the previous one which would suggest that the cheaper masks were packed into the wrong box in my original order.
The “Securefit” masks are excellent. They are very soft and flexible; fit without gapping at the sides; and my glasses do not steam up (5/5)
The standard masks are very good but not quite as soft and well fitting and my glasses steamed up a bit (4/5)
The masks have no unpleasant odour.
Overall I recommend Bristol Masks. I’m happy to pay a little more for a British product and I think the “Securefit” masks are worth the extra cost.
January 27, 2022
Unprompted review
Reply from Bristol Mask
Hello Emmie P!
It is important to us that our customers are more than satisfied with our products. We are grateful that you have given us the opportunity to resolve the issue as we intend to make things right for you.
Reviews like yours make our day because it makes all the hard work worthwhile!
Thanks again for choosing Bristol Mask. We look forward to doing business with you again.
Regards,
Jackie
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