Delighted with my purchase. The 4 layer masks fit well and are soft and comfortable to wear. No foggy glasses or feeling stifled as with so many others - even with wearing for more than 4 hours in a h... See more
Company replied
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See what reviewers are saying
Surgical grade disposable face masks. wanted to buy from a UK manufacturer not China. The face masks are lightweight, soft and comfortable to wear all day.They were a bit more expensive than all the... See more
Company replied
Very disappointed. After buying regularly over pandemic we had a bad batch with strings coming off when putting masks on. phone calls not answered and email not replied to. Sad to leave British compan... See more
Company replied
I first placed my order in July. I never received the order but after many emails I eventually got a refund. Stupidly I ordered again as I’d been away on holiday and didn’t want deliveries being mad... See more
Company details
Written by the company
Most Medical/ Surgical masks on the market in the UK are imported, are of low quality and have a huge negative ecological impact on the environment. At Bristol Mask, we are proud to manufacture locally for the Medical industry, Businesses and individuals with high-quality affordable masks. We keep you safe
Contact info
Unit 2B Barton Hill Trading Estate, BS5 9RD, BRISTOL, United Kingdom
- 0117 239 6268
- sales@bristolmask.uk
- bristolmask.uk
3.2
Average
371 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Very good service masks comfortable and…
Very good service masks comfortable and not to expensive
June 24, 2022
Reply from Bristol Mask
Hi Roger,
Thank you for the time to share a positive review. We are happy to know that you have a wonderful experience with us.
Looking forward to doing business with you again.
Best Regards,
Rechell
Bristol Mask Customer Support
Excellent
Bristol masks have provided us with face coverings over the past year or so. Always easy to order and super delivery.
Thank you
June 19, 2022
Reply from Bristol Mask
Hi Cheryl,
Thank you for the great review! We are so happy to hear from you. We'd love to continue providing great products to awesome customers like you! Thank you for choosing Bristol Mask!
Regards,
Jud
Good quality masks made in UK
Good quality masks made in UK, especially good if you wear glasses.
June 16, 2022
Reply from Bristol Mask
Hi Margaret,
Thanks for the awesome review! Reviews like yours make our day because it makes all the hard work worthwhile!
Thank you for choosing Bristol Mask. We look forward to doing business with you again!
Regards,
Arnold
Didn’t honour discount voucher
Masks are good but company failed to honour a discount voucher sent after my previous order, claiming that it had expired but they never informed me of an expiry date.
June 15, 2022
Reply from Bristol Mask
Hello Mr. Kellett,
Thank you for sharing your review.
We appreciate and value your feedback here at Bristol Mask. It helps us to improve.
We are sorry that the discount code you are trying to use was not honored because of its expiration date.
We want to make things right for you and we have sent you an email for a resolution to this concern.
We hope we hear from you soon!
Regards,
Arnold
Very disappointed
Very disappointed. After buying regularly over pandemic we had a bad batch with strings coming off when putting masks on. phone calls not answered and email not replied to. Sad to leave British company due to such poor customer service.
June 10, 2022
Unprompted review
Reply from Bristol Mask
"Hi John,
Thank you for taking the time to share your review. This will help us improve.
We apologize for the masks with faulty ear loops. This could be manufacturing defects.
We want to make things right for you and we have sent you an email for a resolution on this concern. We hope we hear from you soon!
Thank you for your patience and support here at Bristol Mask!
Regards,
Roni
Very good service
June 9, 2022
Reply from Bristol Mask
Hi Trevor,
Reviews like yours make our day because it makes all the hard work worthwhile!
Thanks again for choosing Bristol Mask. We look forward to doing business with you again.
Regards,
Jud
Great delivery
Great delivery. Just disappointed that this lot of masks have ear elastic which comes off the masks as you put them on. Three on a row 4th one fine.
Bristol Masks have been very good and offer replacements.
June 7, 2022
Reply from Bristol Mask
Hi Christine,
Thank you for sharing your review.
We appreciate and value your feedback here at Bristol Mask. It helps us to improve.
We are sorry that the earloops from the order you received were easily broken and for the inconvenience, this has caused. During production, there can be defective manufacture. Usually, this is not the case for the entire batch.
We want to make things right for you and we have sent you an email for a resolution to this concern. We hope we hear from you soon!
Regards,
Arnold
Bristol Mask Customer Support
All good thank you.
June 6, 2022
Reply from Bristol Mask
Hi Jocelyn,
Thank you so much for your positive review
We really appreciate you taking the time to share your experience with us.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Regards,
Arnold
Bristol Mask Customer Support
Reply from Bristol Mask
Hi Judith,
Thank you so much for your positive review.
We appreciate you taking the time to share your experience with us.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Regards,
Arnold
Bristol Mask Customer Support
Quality in a disposable mask
Delighted with my purchase. The 4 layer masks fit well and are soft and comfortable to wear. No foggy glasses or feeling stifled as with so many others - even with wearing for more than 4 hours in a hospital A&E! Delighted that these are British made and not another import. Ordering and payment process easy and items delivered as expected. Bristol Mask make a super product and are a pleasure to do business with.
June 5, 2022
Reply from Bristol Mask
Hi Mrs. C,
Thanks for the awesome review! Reviews like yours make our day because it makes all the hard work worthwhile!
Thank you for choosing Bristol Mask. We look forward to doing business with you again!
Regards,
Arnold
Bristol Mask Customer Support
Reply from Bristol Mask
Hi Tina,
Thanks for the awesome review! Reviews like yours make our day because it makes all the hard work worthwhile!
Thank you for choosing Bristol Mask. We look forward to doing business with you again!
Regards,
Arnold
Bristol Mask Customer Support
Very good masks and british made
June 3, 2022
Reply from Bristol Mask
Hi Ginx,
Thank you for the great review! We are happy to meet your every expectation and provide customer satisfaction.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Regards,
Arnold
Bristol Mask Customer Support
Good quality reasonable price
June 3, 2022
Reply from Bristol Mask
Hi C. Humphries,
Thank you so much for your positive review of Bristol Mask. We really appreciate you taking the time to share your experience with us. We are happy to know that our product meets your expectations.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Regards,
Rechell
Bristol Mask Customer Support
Bristol masks appear reliable and…
Bristol masks appear reliable and comfortable, the ordering process was straightforward and easy.
June 1, 2022
Reply from Bristol Mask
Hi Ian,
Thank you so much for your positive review.
We really appreciate you taking the time to share your experience with us.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Best regards,
Arnold
Bristol Mask Customer Support
Reply from Bristol Mask
Hi Peter,
Thank you so much for your positive review,
We appreciate you taking the time to share your experience with us.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Best regards,
Arnold
Bristol Mask Customer Support
Excellent masks and delivery
Excellent masks and delivery. Brilliant example of British business.
May 31, 2022
Reply from Bristol Mask
Hi Helen,
Thank you so much for your positive review of Bristol Mask. We really appreciate you taking the time to share your experience with us. We are happy to know that our product meets your expectations.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Best Regards,
Rechell
Bristol Mask Customer Support
Less watery eyes
Comfortable fit, and hypoallergenic so less watery eyes, which makes such a difference.
May 8, 2022
Reply from Bristol Mask
"Hi Lesley,
Thank you for the great review! We are happy to meet your every expectation and provide customer satisfaction.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Regards,
Jodianne
Great quality masks. Great company
Great quality masks. Bend at nose so close fitting as described. British made and always trust and support British companies. Quick delivery.
May 3, 2022
Reply from Bristol Mask
Hello Sheena,
Thanks for the awesome review! Reviews like yours make our day because it makes all the hard work worthwhile!
Thank you for choosing Bristol Mask. We look forward to doing business with you again!
Regards,
Jodianne"
Reply from Bristol Mask
Hello Frances,
"Thank you so much for your positive review.
We really appreciate you taking the time out to share your experience with us.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Regards,
Jodianne
Reply from Bristol Mask
Hi Nicky,
Thank you for the great review! We are happy to meet your every expectation and provide customer satisfaction.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Regards,
Darlane
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