Delighted with my purchase. The 4 layer masks fit well and are soft and comfortable to wear. No foggy glasses or feeling stifled as with so many others - even with wearing for more than 4 hours in a h... See more
Company replied
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See what reviewers are saying
Surgical grade disposable face masks. wanted to buy from a UK manufacturer not China. The face masks are lightweight, soft and comfortable to wear all day.They were a bit more expensive than all the... See more
Company replied
Very disappointed. After buying regularly over pandemic we had a bad batch with strings coming off when putting masks on. phone calls not answered and email not replied to. Sad to leave British compan... See more
Company replied
I first placed my order in July. I never received the order but after many emails I eventually got a refund. Stupidly I ordered again as I’d been away on holiday and didn’t want deliveries being mad... See more
Company details
Written by the company
Most Medical/ Surgical masks on the market in the UK are imported, are of low quality and have a huge negative ecological impact on the environment. At Bristol Mask, we are proud to manufacture locally for the Medical industry, Businesses and individuals with high-quality affordable masks. We keep you safe
Contact info
Unit 2B Barton Hill Trading Estate, BS5 9RD, BRISTOL, United Kingdom
- 0117 239 6268
- sales@bristolmask.uk
- bristolmask.uk
3.2
Average
371 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Bristol Mask
Hello Joyce,
Thank you for leaving a 5-Stars review. We continuously strive to serve you better.
We are glad that we met your needs.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
OK Bristol Mask addressed the problem…
OK Bristol Mask addressed the problem very quickly after my review and have promised to send replacement masks. Thank you.
October 4, 2022
Unprompted review
Reply from Bristol Mask
Hello Dee,
We thank you for giving us a chance to make things right.
Bristol Mask
Customer Support
Easy to deal with and made in the UK
October 4, 2022
Reply from Bristol Mask
Hello John,
Thank you for leaving a 5-Stars review. We continuously strive to serve you better.
We are glad that we met your needs.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
Reply from Bristol Mask
Hello Mr. A. G. Soutar!
Thanks for the awesome review! Reviews like yours make our day because it makes all the hard work worthwhile!
Thank you for choosing Bristol Mask. We look forward to doing business with you again!
Bristol Mask
Customer Support
Reply from Bristol Mask
Hello Wendy & John,
Thank you for leaving a 5-Stars review. We continuously strive to serve you better.
We are glad that we met your needs.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
Speedy service. Good Product.
Bought these before and pleased with them so reordered. Especially good to be able to buy British and support our businesses.
September 6, 2022
Reply from Bristol Mask
Hi Ann,
Thank you for leaving a 5-Stars review. We continuously strive to serve you better.
We are glad that we met your needs.
Looking forward to serving you in the future!
Bristol Mask
Customer Support
Good Masks
This is the second lot of masks and they are as good as the first. Well made and comfortable. Will continue to use as I still wear a mask when in shops.
September 7, 2022
Reply from Bristol Mask
Hello Jean,
Thank you for your 5-star review. And we are glad to have met your needs.
Customer Support
Bristol Mask
Masks arrived in good time and are of…
Masks arrived in good time and are of high quality and good value
September 2, 2022
Reply from Bristol Mask
Hello Pam,
Thank you so much for taking the time to leave your feedback. We really appreciate your business. Please send us an email thru our Customer Support if you have further questions and concerns..
Bristol Mask
Customer Support
The first two masks' holding ties just…
The first two masks' holding ties just snapped off before use... Worse than the cheapest products of similar design...
Disappointed......!
August 30, 2022
Reply from Bristol Mask
Hello Maveneka,
We apologize that some of the masks from the order you received have faulty earloops.
Please also send us the photo of the box with the Lot number to customerservice@bristolmask.com Rest assured that we will investigate and send you a replacement if needed and resort to the best measures to avoid this from happening again.
Thank you!
Bristol Mask
Customer Support
Very good service from this company
Excellent service from this company dealt with my order promptly and value for money
August 13, 2022
Reply from Bristol Mask
Hello Susannah,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Bristol Mask
Customer Support
Insecure elastic loops.
The only problem is that the elastic loops come away from the mask itself. This sometimes happens even whilst I am just putting on a new mask. So that mask gets wasted. Could the loops be fastened more securely to the mask?
Otherwise the masks are good.
August 10, 2022
Reply from Bristol Mask
Hello Maureen,
Thank you so much for your feedback! Our quality team is doing its best to have this fixed. Please send us an email with a photo of the box to get this resolved.
Have a great day!
Bristol Mask
Customer Support
Reply from Bristol Mask
Hello Rod,
We are so grateful for your kind words. Thanks for sharing your review with us and the community
Bristol Mask
Customer Support
Reply from Bristol Mask
Hello Richard,
Thank you for the great review! We are happy to meet your every expectation and provide customer satisfaction.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Customer Support
Bristol Mask
I have ordered before from this company…
I have ordered before from this company and find them to be very efficient and reasonably priced
August 2, 2022
Reply from Bristol Mask
Hello Sheila,
Thank you for the great review! We are happy to meet your every expectation and provide customer satisfaction.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Bristol Mask
Customer Support
I love these masks they’re great for…
I love these masks they’re great for glasses wearers, very soft and roomy too! I always purchase them!!
I did have a dodgy box last time and they kept breaking tho so hoping this times purchase don’t do the same!! All in all even with the breaks they can be tied and I still prefer them to any o have tried previously!!
August 1, 2022
Reply from Bristol Mask
Hi Karen,
Thanks for the awesome review! Reviews like yours make our day because it makes all the hard work worthwhile!
Thank you for choosing Bristol Mask. We look forward to doing business with you again!
Bristol Mask
Customer Support
Second order for high quality Masks
Second order for high quality Masks - these are some of the best available in my opinion.
July 19, 2022
Reply from Bristol Mask
Hi Malcolm,
Thank you for the great review! We are happy to meet your every expectation and provide customer satisfaction.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Regards,
Arnold
Reply from Bristol Mask
Hi Paul,
Thanks for the awesome review! Reviews like yours make our day because it makes all the hard work worthwhile!
Thank you for choosing Bristol Mask. We look forward to doing business with you again!
Regards,
Arnold
Good price and quality
Good price and quality, delivered on time in good condition.
Excellent Customer Service, a beacon of competence in a sea of online stupidity.
July 6, 2022
Reply from Bristol Mask
Hi Kim,
Thank you for taking the time to leave your feedback. We are pleased to know that our product meets your expectations.
Looking forward to doing business with you again in the future. Thank you for choosing Bristol Mask!
Regards,
Rechell
Bristol Mask Customer Support
Reply from Bristol Mask
Hi Rosemary,
Thanks for the awesome review! Reviews like yours make our day because it makes all the hard work worthwhile!
Thank you for choosing Bristol Mask. We look forward to doing business with you again!
Regards,
Arnold
Returning customer so I knew that…
Returning customer so I knew that quality of product was going to be excellent. Order process was easy as usual and delivery was fast. The only reason not to award 5 stars is that my preferred colour was out of stock and customer service couldn’t advise next availability.
July 4, 2022
Reply from Bristol Mask
Hi Henry,
Thank you for sharing your review.
We appreciate and value your feedback here at Bristol Mask. It helps us to improve.
Thank you for shopping and we look forward to doing business with you again.
Regards,
Arnold
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