Bristol Water Reviews 

spoke to a very helpful customer service assistant today , I think her name was Farrah, she was polite , friendly and extremely helpful. Very quickly she sorted out my two queries. I am extremely grateful to talk to a real person and was not put on hold for long lengths of time . They answered my call in less than 5 minutes. Thank you thank you thank you

My telephone query was answered quickly with a update on waiting time which was very short. My query was answered by Shelly who was helpful and friendly.

Big water leak outside our home due to a damaged pipe. Turned up the same day and resolved the matter promptly, despite the road having to be dug up. Overall great service.

I always get a rapid and useful response from a UK based human being. The latest episode was when I had to close my late mother's account. My phone call was answered immediately and the whole process dealt with quickly and efficiently. Previously we had a problem with a water leak. This was not a Bristol Water fault or responsibility. Nevertheless we received prompt and helpful support.
Other utilities could learn a lot from Bristol Water.

Liam answered immediately, which is practically unheard of in my experience, and was extremely personable and helpful. This made all the difference to me as I was braced for a potentially difficult conversation and/or some bad news. Liam demonstrated empathy and professionalism and gave exemplary customer service.

After trying to set up my gas and electricity in my home which was an awful experience. Speaking to the lovely lady at Bristol Water made my day. If only everything was this easy in this day and age. Thank you fantastic service.

Was greeted by a lovely lady customer service rep this morning as we were arranging an account for our new property in Weston. It's really nice to know that customer service is still alive depending on the company you deal with. Bristol water keep up the good work it makes a world of difference.

My main drains had blocked and I had spent a hot afternoon trying to clear them myself. I phoned Will at Bristol Water at 530 PM assuming next day attendance. Will was very helpful, I was quickly phoned back and told help was on its way that evening. Toby then turned up and quickly assessed the issues. He spent over 2 hours clearing the blockage and he then cleared all the scale from my own and adjacent drains. He was professional and explained the work to us as he progressed. On completion all areas were disinfected and the drains were working as new. Many thanks to Toby and your staff.

A few hours ago received a text and an email that the local water pumping station had stopped working due to an electrical issue. Since then have only had very low water pressure (eg over a minute to fill a pint glass).

Lovely chap called Ben (District Inspector) just arrived with a big pack of large bottles of drinking water - we're all unable to lift things that heavy (various disabilities) so he offered to carry the bottles of water into the kitchen for us. Many thanks, much appreciated.

Couldn't work out how I could write a google review for Bristol Water, so written here on TrustPilot instead.

Ben's boss - please pass on our appreciation.

I have never known customer service like it. Every person I have ever spoken to from Bristol water are an absolute pleasure to speak with. Keep up the good work employing these lovely people!!!

Catherina was extremely happy and very supportive in answering a query about my bill Well done Bristol Water for employing such a cheerful pleasant person customers service for other firms need to take an example from your firm when dealing with customers
Thank you
Doreen Major- Eyre

I just rang to sort out a meter reading and final bill. Amazing service. Phone answered promptly by Hannah, who sorted things out in a couple of minutes. Less time than I would have spent with other companies negotiating the menu options.
Not the first time I have been impressed by their service and their great team. What a shame banks and other utilities can't do so well!

Top tier customer service !! Ollie was amazing !!

Rang bristol water today spoken to a guy called Alex
To query about a water meter
He was very accommodating of my needs
Polite and friendly

Rang and immediately my call was answered by Karen
(not an answering machine ie: press 1 etc)
Karen was really helpful.

The customer service I got today was absolutely amazing. Thank you Jordon (4644) for solving my problem so quickly! Such a nice and pleasant talk I had as well as help!

Always prompt polite and professional.
Helpful friendly staff, this is not just one off.
I have dealt with several different properties over the past few years and they are with out exception always good.

Reported a burst water main outside of my house at 0845hrs this morning. Engineer arrived 1 hour later and located the leak and advised he would get a team out to carry out the repair as soon as possible. 2 hours later Craig and Dai arrived and got on with the job of digging the pavement up to locate the leak and carry out the repair. I was very impressed at how hard Craig and Dai worked whilst at all times complying with health and safety regulations.

Sarah neilson talked me through seeing up my new water rates etc she was friendly polite and a pleasure to deal with and very informative!
Excellent customer service!!!
Thank you so much

Really good customer service provided by Karen when I rang up today. Very knowledgeable, friendly and upbeat. Answered all my questions in a professional way and solved my problem.