No water. Spent 30 minutes trying to talk to someone. The line that eventually works was helpfully terminating calls after a recorded message, but no indication of whether the line was closed or just... See more
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Tested water quality. Had the drinking water quality tested and the results are literally sickening. This company state they provide “fresh, clean drinking water” I beg to differ. The... See more
Company replied
As an 81 year old with osteoarthritis, I had trouble turning water off to replace dripping taps. After two phone calls, a young man, think his name was Alex arrived from Bristol Water and was so poli... See more
Company replied
Bristol Water identified a leak at our water meter. They raised a task to rectify the issue which was completed within 2 weeks. Within a further two weeks, Bristol Water had taken another reading to a... See more
Company replied
Company details
Information provided by various external sources
Bristol Water has supplied drinking water for over 167 years, always striving to provide high quality services and value for money. We serve a population of 1.1 million customers in an area of 1,000 square miles. Our area of supply area covers Bristol along with Thornbury and Tetbury in the north to Street and Glastonbury in the south, from Weston -Super Mare in the west to Frome in the east. Wessex Water provide sewerage services in much of our area.
Contact info
Bridgwater Road, BS13 7AT, Bristol, United Kingdom
- 0345 702 3797
- customer.services@bristolwater.co.uk
- bristolwater.co.uk
3.5
Average
129 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
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major water leak on are mains bristol…
major water leak on are mains bristol water came out to check turned out to be under are neighbours property insurance would not repair as used money for trace and access but we got a new main in by private contractor they came out next day as we were an emergency to reconnect new pipe thanks cathy x customer service
November 18, 2020
Unprompted review
We were let down by our insurance…
We were let down by our insurance company who basically put us in a hotel instead of sorting out leak Jo,Chris and Kathy are a credit to the company they were so helpful acted straight away and reassured they could help which they did reconnected us within 24 of phone call
November 18, 2020
Unprompted review
Top customer services
Spoke to a lovely person named Adam regarding having a water softener fitted to my home. Despite this not being a service Bristol water offers, Adam was very helpful suggesting putting the idea forward to the company. He also assured me I would get a callback once the suggestion had been reviewed.
I wouldn't hesitate using Bristol water for this service given the excellent customer service.
May 15, 2020
Unprompted review
Reply from Bristol Water
Thanks for the lovely review and feedback Leanne!
Every time I phone the water board they…
Every time I phone the water board they answer the phone within 3 rings.
Always polite helpful and sort any problems or payment out straight away.
I can’t speak highly enough of how efficient they are. 200% brilliant.
They go far beyond the training they have been given. Brilliant 👏👏👏
May 2, 2020
Unprompted review
Reply from Bristol Water
Thanks so much for the amazing feedback and for taking the time to leave us this lovely review Julia!
Fantastic customer service
Fantastic customer service!
Quick hold time, helpful staff, and they want to support you
November 9, 2019
Unprompted review
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