the men were careful, quick and polite.Nothing was broken or otherwise damaged on unpacking. No complaints at all. We'll never move again having moved to a retirement flat but if we were to we wouldn'... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Britannia Reeves moved my mum this week and did a brilliant job. Lee, Darren and Jason were so professional, friendly, polite, careful, hardworking and diligent. They worked so well as a team and whe... See more
Company replied
First of all Amanda and Bill was extremely helpful patient and cooperative given our ever-changing completion date ! When our move started Anthony Darren and Jason arrived to start packing and loadi... See more
Company replied
We have had outstanding service from Britannia Reeves for our recent house move. Amanda was very helpful in sorting out dates which changed several times. Our team for two days of moving were Dere... See more
Company replied
Company details
- Moving Company
- Freight Forwarding Service
- Moving and Storage Service
- Shipping Service
- Storage Facility
- Transportation Service
Written by the company
Britannia Movers provide a friendly, professional and efficient moving service across the UK and beyond. Whether you are moving to a new home just a few miles away or starting a new life on the other side of the world, one of our 43 depots will be happy to help. Whether you are moving a one bedroom flat or a 20 bedroom mansion, our highly-trained crews will do everything they can to take away the stress of moving day, leaving you free to enjoy the excitement of a new beginning. Our services include packing and unpacking, export wrapping for long-distance moves, bespoke crating for fragile and valuable items, vehicle shipping, and furniture dismantling and reassembly. For office or workplace moving customers, we work with you before the move planning everything down to the smallest detail. This helps you to minimise downtime and keep your business functioning. For customers moving further afield, we organise your shipping and work with high quality, carefully vetted companies all over the world to provide you with a door to door service, all overseen by our UK-based move coordinators. We are members of the British Association of Removers and hold a number of British Standard and ISO quality accreditations. We have 43
Contact info
10 Wells Place, RH1 3DR, Merstham, United Kingdom
- 0208 256 1735
- marketing@britannia-movers.co.uk
- britannia-movers.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The removal men were very polite
The removal men were very polite, efficient and helpful. I cannot fault them. We received an extremely professional service.
June 24, 2025
Reply from Britannia Movers
We are very pleased to hear how happy you are with the professional service provided during your move. Thank you for sharing, we wish you every happiness in your new home!
Three great people on the team from…
Three great people on the team from very experienced to not very. But he was good anyway.
June 16, 2025
Reply from Britannia Movers
Thank you for your 5-star rating and to hear that you were happy with the service provided by all the team including the younger trainee crew member. We with you all the best in your new home!
My house move
Team were on the ball, efficient and careful with my belongings. They worked hard to get the move completed in good time.
May 23, 2025
Reply from Britannia Movers
Thank you for your high praise of Britannia Reeves services. The team always appreciate feedback on their perfomance. We wish you all the best in your new home!
Great experience
Great experience - very professional and courteous service. Everything was packed and moved quickly and efficiently. The quoting process was accurate and the team came properly equipped.
May 22, 2025
Reply from Britannia Movers
Thank you for your 5-star review, its really wonderful to hear from happy customer. We are pleased that you were very happy with the service provided and wish you all the best in your new home!
Staff were really friendly and I felt…
Staff were really friendly and I felt very comfortable with them in the house. Good communication and very willing to help
June 16, 2025
Reply from Britannia Movers
Many thanks for sharing your expereince, its great to hear that the team put you at ease during your move. Best wishes in your new home!
They were very efficient …
They were very efficient and nothing was too much t
trouble. Everything arrived in one piece (no breakages)
They left no mess at all. Excellent all round
June 4, 2025
Reply from Britannia Movers
Thank you for your kind words. We are so pleased to hear everything arrived safely and that you were happy with the service. It was a pleasure to help you with your move. We wish you all the best in your new home!
London to Oxford
The guys were very friendly and amicable. They were helpful and very careful. They worked very hard. They did leave my ironing board and a wall picture behind but nothing I couldn't handle hence the 4 star rating rather than 5!
June 10, 2025
Reply from Britannia Movers
We are pleased to hear you were happy with your overall expereince. Please accept our apologies for the items that were left, however its great to hear that you were able to transport these with you to your new property.
We hope you have now settled into your new property and wish you all the best.
Reply from Britannia Movers
Its great to hear that your move went like clockwork and that the teams efforts were successful. Thank you for sharing your experience. We wish you all the best in your new home!
Would recommend
The service from the movers at both ends of the journey were fantastic, hard working, kind and nice to have in your house! The organisation from Katie in the office was also excellent, everything went extremely smoothly, couldn't have been happier.
June 10, 2025
Reply from Britannia Movers
Many thanks for your high praise of Katie and the teams efforts in helping you with your move. We wish you all the best in your new home!
Stress free
It could not have been easier than with Britannia- the guys were polite, careful and very quick - 10/10
May 29, 2025
Reply from Britannia Movers
Its really fantastic to hear how smooth and stress free Britannia Reeves made your move. Thank you for sharing your experience.
Best regards in your new home!
Took advantage of vulnerable customer
Despite paying for the full service and using them for storage for 10 months, the movers left my elderly month with heavy furniture blocking hallways and rooms and did not place it where she asked. They took advantage of her vulnerable position to do the minimum necessary, leaving the house in an unmanageable state for her. Such as shame as the initial collection was very efficient.
May 28, 2025
Unprompted review
Reply from Britannia Movers
Dear David,
Please accept our sincere apologies for your disappointment regarding the handling of your mother’s recent move.
Following a thorough review of the concerns raised in your online feedback, we would like to provide the following response:
Your mother relocated from a seven-bedroom property in France to a two-bedroom home in the UK. Her belongings were stored in six containers at our operational branch while the purchase of her new home was being finalised. The total volume of her belongings came to 1,475 cubic feet, which, understandably, exceeded what could comfortably fit into her new, smaller property.
Once your mother was ready for delivery, the operational branch scheduled a two-day delivery window. Due to the volume of items and the need to assemble and carefully place furniture in the reduced space, the crew spent considerable time ensuring everything was arranged to her satisfaction. As a goodwill gesture, the team returned on a third day to reassemble the dining table and complete the final touches.
On that third day, your mother requested that a large linen press be relocated to a bedroom. Unfortunately, the crew had limited availability due to prior commitments. To reposition the item would have required disassembly and the movement of numerous boxes already placed in the bedroom. While we offered to return at a later date for an additional charge to complete this task, the offer was declined. We are pleased to hear that you were able to move the item successfully yourself.
We’re also glad to hear that all your mother’s belongings fit into her new home and that there was no damage during the move.
We are genuinely sorry that you were not fully satisfied with the service provided. At Britannia, we are committed to delivering a high standard of service and take all feedback seriously as part of our continuous improvement.
We wish your mother all the very best in her new home.
Yours sincerely,
Britannia Customer Relations
Since my first contact with the company…
Since my first contact with the company I had a feeling that company was reliable and trustworthy, from the top to the bottom always willing to came up with a solution for the hurdles that were in the way. a special thanks to Sammi went above and beyond. Iam very thankful to Britannia Movers
May 29, 2025
Reply from Britannia Movers
Thank you for your high praise of the services provided by Sammi and the rest of the team. Its always appreciated to hear from happy customers. We wish you all the very best in your new home!
A job well done
The team arrived on schedule and put down carpet protection. They worked solidly and then unloaded everything smoothly, putting items where requested. Everything arrived complete and undamaged at the new address.
May 21, 2025
Reply from Britannia Movers
Many thanks for sharing your experience and for choosing Britannia. We wish you all the best in your new home!
Britannia Review
Sammi, my email contact, was very helpful from start to finish guiding me through the process by answering questions and being proactive too.
Polite and obliging and understanding my needs.
There were no mistakes or problems along the way .
Goods delivered on time and without incident.
May 23, 2025
Reply from Britannia Movers
Its great to hear how happy you are with the service and support provided by Sammi and the team, thank you for sharing. We wish you all the best in your new home!
Above and beyond…
Great friendly staff who went above and beyond… very grateful for an excellent service
May 21, 2025
Reply from Britannia Movers
Its lovely to hear from happy customers, the team at Britannia Reeves will be very pleased with your 5-star rating of their service. Thank you for sharing! Best wishes in your new home.
Reply from Britannia Movers
Many thanks for your 5-star rating of the crews service, we really appreciate you sharing your experience. Best wishes in your new home!
The 2 men who came could'nt do enough for us or worked any harder
The 2 men who came could'nt do enough the 2 days they were with us.please thank them again
from us
May 21, 2025
Reply from Britannia Movers
Thank you so much for your high praise of the crews efforts and your 5-star rating. We wish you all the best in your new home!
Excellent service.
Very simple, very easy, and very quick. Everything was loaded carefully and quickly and delivered exactly on time the following day.
Excellent team, made a difficult day relatively easy for us.
May 15, 2025
Reply from Britannia Movers
Its truly great to heaqr that we were able to make your move as quick and easy as possible for you. Thank you for sharing your experience and for choosing Britannia. We wish you every happiness in your new home!
Reply from Britannia Movers
Thank you for sharing your experience, its always a pleasure to hear from happy customers. We wish you all the best in yoiur new home!
Really not good
Really not good
Agreed to a quote to be carried out at my property for an overseas relocation and had a visit last week, emailed numerous times for the quote/price to get things going.
Not had any responses to my own or partners emails.
Chasing this up has been a nightmare
Really poor
May 8, 2025
Unprompted review
Reply from Britannia Movers
Dear David
We are sorry to hear that you are having difficulty contacting the local branch for your quote. Please can you email CustomerRelations@Britannia-movers.co.uk with the name of the branch so that we can investigate and get your quote sent out to you should you still wish to receive one.
In the meantime, please can we kindly ask that you also check your junk/spam/clutter folders within your emails to ensure the emails are not there.
Kind regards
Britannia Customer Relations
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.