Britannia Lanes Reviews 

We employed Lanes to pack up our home and place into their storage. From the outset, Lanes were a joy to work with. Everyone with whom we came into contact (in person or via e-mail and phone) was pleasant, patient and knowledgeable. The packing of our home took 3 days and the crews involved were delightful and respectful of our home and possessions. After 2 months in storage, Lanes safely delivered our possessions to our new home. Callum and Harvey offloaded the huge truck with care and respect. They worked in a calm manner, were extremely personable and helped to make the moving process easy for us. Thank you to all at Britannia Lanes. We highly recommend Lanes and the Britannia group for a stress free move.

A superb team who assisted our move with great efficiency making the house move so very easy.

Everything went as Britannia Lanes said it would.
It was a small shipment, not a whole house. They have an associated company who collected the shipment on the day and time given.
The shipment arrived on the day and within the time frame given.
Everything was intact and just as it had been packed.
The staff were excellent representatives of the company. Helpful, placing heavy boxes in given places, considerate and polite. What's not to like.

We booked BL to pack and store our furniture. The agreement was for them to pack the fragile on the Tuesday and the rest of the property on the Thursday. The Tuesday packing started at 15:30 and finished at 17:00. This cost me nearly £400. On Thursday the guys worked from 9am but had a lot of packing to do in the time allowed so we weren’t able to see what was going on to the boxes.
When we had our furniture returned some weeks later, the television had a crack in its screen. They insist the invoice is paid well ahead of them doing anything. The quotes increased in value which I spotted and I had to correct them. There was a blank refusal to my claim on the tv as I hadn’t paid for insurance (a mistake on my part) but there doesn’t appear to be any duty of care from them. Poor attitude, they’ve got their money so….

Fantastic! I believe you pay for what you get and this company was worth every penny! Moving house is very stressful but Jim, Josh and Leighton were brilliant and made the process much easier than it could have been. Nothing was too much trouble, soo helpful and I’d thoroughly recommend using Britannia Lanes! 👌

The best removal company we have ever used and we have moved around quite a number of times for work
Their quote was a lot lower than other companies we contacted for this move.
The 3 young men that did our move were excellent and nothing was too much trouble for them. Very professional and very helpful and friendly
I would highly recommend Britannia Lanes
Thank you very much for making our move a lot less stressful than it could have been
Move day 20/11/2025 Sidmouth to Exeter

As always the men were friendly, overly helpful and did the move within the day comfortably. I’ve used Britannia Lanes many times and highly recommend them for cost and in particular their removal men

Britannia Lanes were amazing for our move. The lads worked so hard packing up our old house, loading and then unloading. Everything was treated with care and they worked so hard to get the job done. We couldn’t believe how hard they worked. I would completely recommend.

We took out their insurance as we had a few items above £1,000 in value. Despite pointing out the fragile nature of one particular item, which has huge sentimental importance and cost a lot of money, it was wrapped in just a single sheet of paper and dumped in the top of a box with three other items. In addition, the original move assessment determined that a particular van size would be required, as a bigger one would not fit round our lanes. However, the van they actually used was even smaller and necessitated a number of trips back to a bigger vehicle 2 miles away and decanting the contents of each small load into the bigger vehicle, so handling everything at least twice and increasing the risk of breakages. The bigger vehicle's contents were then decanted into a third vehicle ready for the long journey up to Norfolk. So our belongings were handled at least three times. Yes we took out their insurance but it is now proving to be worthless. I have a broken valuable ornament and am upset at being offered such a paltry sum, and Lanes are hiding behind minutae. Upon arrival in Norfolk their truck leaked hydraulic fluid at the entrance to our new driveway after the trainee decided to lower the ramp without checking if the fluid pipe was caught. Don't use this company.

We have now had a response and are still dissatisfied. We took out the additional insurance for our few valuable items that we were not going to transport ourselves and you then had an inexperienced trainee pack my valuable ornament. He wrapped it in a single sheet of paper, not bubble wrap which would have protected it. So this was very avoidable damage. And you think it's OK to offer a paltry sum to replace it. Still very disappointed and would still not recommend this company.

The removals team were great. I was nervous about the move after a previous bad experience. The team reassured us every step of the way; they were friendly; jovial; helpful and efficient. The transport was sufficient for our belongings and everything was handled carefully and with respect.
I cannot fault them and highly recommend Brittania Lanes.
Thank you,
Sterling work.

Easy to book
Fantastic telephone support all issues sorted in record time
Amazing packing and transportation service
Kept me informed every step of the way
Highly recommend using them

Arrived gentleman asked me what I needed. Was very helpful. Gave me my bag for confidential waste. Would certainly go back.

Absolutely wonderful and professional service. Great guys helping us move, so quick and efficient! Made the move stress free for us. Thank you Britania Lanes, Nicola and Simon

I took out insurance with this company at their recommendation but also because I wanted to make sure that everything was covered for any eventuality. The move happened & when we got to the new home the guys damaged my £1700 ceramic dining table top, I was absolutely distraught but knowing I had insurance I put in a claim, just over 2 months now since it happened the result came back from the insurers that my table could not be repaired & offered me £450 in compensation WTAF !! I tried to get hold of the directors at Britannia & guess what no-one available to speak to & no replies to my emails either. I would definitely NOT RECOMMEND using this company, I don’t know how any of them sleep at night !

Very helpful and friendly people who understood how residential transactions can be delayed unexpectedly and were flexible and supportive in their approach. On the day the men arrived and were friendly yet professional and the whole experience, from the first call, to saying goodbye after the re-delivery took a lot of the angst out of the whole process of selling a home. Thank you!

Everything from initial enquiries, through to removal days was brilliant. Cheri in the office was fantastic - she had answers to all my questions, each time I rang/emailed her, and was always polite and professional. The personal touch was there and I felt valued and as if they genuinely cared about me and my experience with them. Nothing was too much trouble. The lads turned up on delivery day and got everything loaded, then unloaded the next day in the new place. The furniture dissassembly/assemly feature is worth its weight in gold - they did a great job and were very quick as well - much quicker than we would have been if we'd had to do it ourselves! The lads were polite, friendly, respectful and professional. Communication throughout was excellent. I highly recommend Britannia Lanes :)

Polite, prompt, careful, clean, accommodating and very reasonably priced. Can't fault the service. Top job.

Very straightforward virtual survey with Lee. We also had an excellent removals team over the 4 days - Adey and Harvey - who were efficient, courteous & friendly, and made the whole experience far less stressful than we thought it would be. Thank you very much!

We were very happy with the service. They were punctual, efficient and helpful. We couldn’t have asked for more. Thanks

We used Britannia Lanes to help relocate us from Devon to The Midlands. We can not praise this company enough! Hardworking and helpful! Nothing was too much trouble. Big shout out to Adrian and James who helped us enormously as well as being friendly and hardworking! We would certainly recommend this company to anyone!
Thankyou