The process of insuring 3 valuable rings was so easy. I was wowed at how simple the process. I had a little hiccup with photos and the customer service was so kind and helpful. I wouldn’t go anywhere... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I highly DO NOT recommend this company. We spoke to a customer service agent who explicitly gave us wrong information. How can you trust an insurer to look after you when their staff don’t even know... See more
Company replied
One of the biggest things for me was how clear everything was. I've looked at other insurance policies before and they're full of confusing terms but this one was straightforward and easy to follow. N... See more
Company replied
I have a Rolex submariner and an older omega speedmaster that I care about and my buddy who is really into horology kept telling me to get them insured. Then this one afternoon i sat down after work a... See more
Company replied
Company details
Written by the company
BriteCo is a leading tech-driven provider of jewelry and watch insurance. Created by a third-generation retail jeweler, BriteCo offers best-in-class jewelry and watch insurance, available in all 50 states. Its top-rated insurance is accessible to customers wherever they prefer, directly online, through an independent insurance agent or broker, or at luxury jewelry retail partners around the country. BriteCo policies have $0 deductibles, are backed by an AM Best A+ rated insurer, and provide worldwide coverage. For more information, visit brite.co
Contact info
805 Greenwood St, 60201, Evanston, United States
- info@brite.co
- brite.co
4.5
Excellent
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stephanie was awesome
Stephanie was awesome. She's my favorite. And very Brite.
January 23, 2025
Unprompted review
Reply from BriteCo
David,
Thanks! We'll make sure Stephanie sees this review - she'll appreciate it.
All the Best,
BriteCo
Everyone is always helpful and willing…
Everyone is always helpful and willing to help
January 22, 2025
Unprompted review
Reply from BriteCo
Mary,
Thanks for the positive review!
All the Best,
BriteCo
Finally, a trustworthy and user friendly jewelry insurance provider! provider
Brite co has been fabulous to work with from a retailers perspective! Very customer service oriented, and seamless and quick claim resolution. All of my clients I have reccommended to Briteco have been extremely satisfied! Stephanie in customer success, in particular, has been great to work with, extremely responsive and accommodating! Thank you Briteco!
January 23, 2025
Unprompted review
Reply from BriteCo
Ashley,
WOW! We REALLY appreciate the kind words and positive feedback. Our team works extremely hard to provide world class customer service, so this means a lot to us. Of course, please don't hesitate to reach out if you need anything.
All the Best,
Your BriteCo Team
Stephanie is extremely helpful and…
Stephanie is extremely helpful and professional. I appreciate her excellent customer service.
January 21, 2025
Unprompted review
Reply from BriteCo
Elaine,
Thanks so much for the kind review! We'll certainly make sure Stephanie sees this, as she'll very much appreciate the kind words. Please don't hesitate to reach out if you need anything.
Best,
The BriteCo Team
Stephanie was amazing!
January 21, 2025
Unprompted review
Reply from BriteCo
Lisa,
Thanks for the positive review!
Best,
BriteCo
Very fast and understanding…
Very fast and understanding underwriting process. Support was very responsive.
January 17, 2025
Unprompted review
Reply from BriteCo
Hi Vybhav,
Thank you so much for the kind review. We very much appreciate it.
All the best,
The BriteCo Team
Emma was helpful and quick to respond.
January 8, 2025
Unprompted review
Reply from BriteCo
James,
Thanks for taking the time to leave us a review - it's greatly appreciated. Please let us know if there's anything else we can assist with.
All the best,
The BriteCo Team
Amazing Customer Service!
Stephanie Block and the team at BriteCo has been extraordinarily patient and helpful. Every transaction with the customer service team has been beyond pleasant; talking to this team harkens back to a different time when customer service seemed to matter.
I hope I never have to file a claim, but if I do, my interactions to date give me all the confidence in the world that the experience will be positive.
January 4, 2025
Unprompted review
Reply from BriteCo
Wow - thank you so much for the kind review. We'll be sure to let Stephanie and team know, as they'll really appreciate the positive feedback.
Rest assured, if you need anything we'll be there to guide the way!
All the best,
The BriteCo Team
Stephanie went above and beyond helping…
Stephanie went above and beyond helping with an endorsement. She was amazing and stayed on with me until the endorsement process.
December 23, 2024
Unprompted review
Reply from BriteCo
Debbie,
Thanks so much for the positive review. We'll make sure Stephanie gets the feedback, as well. She'll appreciate it. Please don't hesitate to reach out if you need anything at all.
Best,
The BriteCo Team
They treat you very well every time…
They treat you very well every time every phone call
December 23, 2024
Unprompted review
Reply from BriteCo
Thanks for the positive feedback, we really appreciate it!
All the best,
The BriteCo Team
Satisfied Customer
I have been using Brite.co for some time now adding more watches along the way. The process has always been very fast and the Team is very responsive. I like the fact they take their work the extra mile and make sure, if possible, to accommodate Client's requests. I like wearing and enjoying my watches knowing that if something bad would happen I have my back covered. Luckily I never had the chance to experience filing a Claim.
I did some extensive research before insuring my watches with them. Brite.co has probably the most competitive price/quality ratio on the market and I am happy I did chose them. A special mention to C.B . - Dir of Customer Success and all her Team for helping me insure my last "gift to myself" ;-)
December 20, 2024
Unprompted review
Reply from BriteCo
Daniele,
WOW! Thank you so much for your kind feedback. Our team does everything possible to try and make the insuring process seamless, fast, and easy. We also agree that our coverage/price is the best on the market!
Rest assured, if you need anything we'll be here for you - please don't hesitate to reach out.
All the best,
The BriteCo Team
(PS - we'll make sure CB sees your feedback, as she'll appreciate it very much)
MY FAVE INSURANCE COMPANY
As an insurance agent, we deal with a myriad of companies on a daily basis. Dealing with all people at Brite.Co is a blessing and it also helps that it is so easy to write with them
December 16, 2024
Unprompted review
Reply from BriteCo
Thanks for the kind words Claudia! We love our agent and agency partners. We appreciate your partnership!
All the best,
The BriteCo Team
Great experience and service
Great experience and service! Happy to be insured
December 9, 2024
Unprompted review
Reply from BriteCo
Thanks for the positive review Stephanie. We greatly appreciate your feedback.
Best,
The BriteCo Team
Terrible company
Terrible company! You are never able to speak to a real person or get a response to an email. I believe this is a scam!
December 11, 2024
Unprompted review
Reply from BriteCo
Hi Klk,
We’re sorry to hear about your experience and truly want to help.
Our customer service team has tried to reach out to you multiple times via phone and email, and we’re here to assist with any questions or concerns you may have.
Please don’t hesitate to contact us directly so we can answer any questions you may have. You can contact us via:
phone at 312-809-9100 or
email at info@brite.co (this goes directly to our customer service team)
Your satisfaction is very important to us, and we’re more than happy to chat.
All the best,
The BriteCo Team
Good choice for your jewelry
Getting BriteCo coverage was a breeze and they have a helpful and friendly staff too. Overall really good company and a good choice for your jewelry.
November 20, 2024
Unprompted review
Reply from BriteCo
Hi Graham,
Thanks for taking the time to share your positive experience. We truly appreciate it!
Best regards,
The BriteCo Team
BriteCo is the best
BriteCo is the best. I highly recommend. My previous jewelry insurance doubled my rates. BriteCo gave me the same coverage for half the price. Great option to protect an engagement ring and valuables!
November 7, 2024
Unprompted review
Reply from BriteCo
Hi Dave,
Thank you so much for the kind words. We are thrilled to learn that you had a positive experience with us!
All the best,
The BriteCo Team
Amazing personalized serivce
The process for filing a claim and repairing my engagement ring was so smooth and straightforward. They made the whole experience easy and provided really personalized service every step of the way.
October 7, 2024
Unprompted review
Reply from BriteCo
Hi Kathy,
We're so happy to hear your claim went smoothly. Please don't hesitate to reach out to us if you need anything else.
All the best,
The BriteCo Team
BriteCo has been amazing to work with
BriteCo has been amazing to work with. It is such a relief knowing my rings are insured. I highly recommend them!
September 18, 2024
Unprompted review
Reply from BriteCo
Hi Catherine,
Thanks for the positive feedback, we appreciate it.
All the best,
The BriteCo Team
User friendly Process
User friendly, fast, awesome coverage, and best price I could find for jewelry insurance out there.
September 24, 2024
Unprompted review
Reply from BriteCo
Hi Isla,
Thanks for the positive feedback, we appreciate it.
All the best,
The BriteCo Team
Love them - highly recommend
I have been using Briteco for almost 4 years now. The process to sign up for insurance was easy and I have had no problems.
It is nice to have my jewelry insured by jewelry experts and keep it off of my home owners insurance.
September 25, 2024
Unprompted review
Reply from BriteCo
Hi Jamie,
Thanks for being a valued customer! We appreciate the feedback and please don't hesitate to reach out if you need anything.
All the best,
The BriteCo Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.