British Homebuyers Reviews 

631
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful, friendly, and professional staff for keeping them thoroughly informed and supported throughout the entire property selling journey. Many consumers note that their properties successfully secured offers much faster when compared to traditional high street estate agents. Advisors are readily available to answer questions promptly and handle buyer communications effectively from start to finish. However, some people mentioned that the sales process or overall turnaround times could occasionally feel a bit protracted and slow. A few reviewers also noted experiencing minor hiccups, communication challenges, or delays with solicitors during the property transaction.

What people talk about most

Service

Clients share positive opinions on service, highlighting efficient sales processes and professional marketing... See more

Staff

Reviewers highlight positive aspects of staff, describing the team as exceptionally professional,... See more

Customer service

Customers report positive experiences with customer service, highlighting exceptional support and... See more

Response time

Reviewers express high satisfaction and positive feedback regarding the prompt response time. Consumers... See more

Customer communications

Consumers find contact to be positive, highlighting regular updates and proactive communication throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. I was kept in the loop at all times, particularly towards the end of the transaction where timelines started to get a bit tricky. Alex did a great job at managi... See more

Company replied

Rated 5 out of 5 stars

We used British Homebuyers to sell out house after bad experiences with two other agents. The level of service was absolutely amazing, and we ended up getting an offer quickly. The whole proc... See more

Company replied

Rated 5 out of 5 stars

The dedicated interest that each member of the team gave to us was exemplary. No question went unanswered or was too trivial to ask. Deadlines were kept, responses were forthcoming. Even when a memb... See more

Company replied

Rated 5 out of 5 stars

We tried to sell our property but struggled with viewings. Once our contract ended, we approached BHB. Nathan was great at getting the details and creating the advert. From there on, Molly helped ar... See more

Company replied


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

631 reviews

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No recent history of asking for reviews

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4.7

All reviews

(631)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Rob and the Team did a great job…

Rob and the Team did a great job getting us over the line in the timeframe we set out. Great service, lots of useful contact, sensible advice, viewers who actually turned up a real smooth service.I can definitely recommend them if you want to sell your home.

October 1, 2024
Unprompted review
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Reply from British Homebuyers

Hi Michael,

We’re happy to have helped you get the sale!

We wish you all the best with your onward purchase too!.

Kind regards,
Rob & The Team

Rated 5 out of 5 stars

Great service

Great service, and good to receive regular contact/updates and reassurance. Thanks to Charles for his patience and perseverance and to Alex for his support.

October 2, 2024
Unprompted review
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Reply from British Homebuyers

Hi Jacky,

Thank you so much for your kind words, we’re so glad we could help!

Myself and the team wish you all the best moving forwards.

Kind regards,
Alex & The Team

Rated 5 out of 5 stars

Above and Beyond

I cannot speak highly enough about Alex, the team and Charles. From the very start they were very friendly, supportive and professional. I particularly welcomed their advice as clearly they have great knowledge of the markets.
I achieved exactly what I had as a target price.
I built up a lovely relationship to the point I will miss our contact.
A huge thank you from a very happy customer.

September 27, 2024
Unprompted review
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Reply from British Homebuyers

Hi Julie,

Thank you so much for the review!

We too will miss our chats!

Wishing you the very best :)

Kind regards,
Alex, Charles & The Team

Rated 5 out of 5 stars

Quick sale at a great price!

We had previously had our property on the market for quite some time before moving to British Homebuyers. Alex was super helpful, kept in constant communication and helped us to achieve a relatively quick sale at a higher than anticipated price! I would highly recommend British Homebuyers.

July 31, 2024
Unprompted review
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Reply from British Homebuyers

Hi Yasmin,

Thank you so much for leaving your review.

I wish you and your family all the best moving forward and please never hesitate to let me know if we can ever help in the future.

Kind regards,
Alex & the team

Rated 5 out of 5 stars

British Homesellers were fantastic

British Homesellers were fantastic, they communicated very well. Whenever you spoke to someone on the phone they were all in the loop. Alex Clendon was individually brilliant, he was very patient with my questions and ahead of the game with information! Also, suggesting their solicitors who were also fantastic and in the closing stages it was evident how amazing both companies actually are. I would highly recommend British Homesellers to anyone!

September 30, 2024
Unprompted review
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Reply from British Homebuyers

Hi Phil,

Thank you so much for your review!

It was a real pleasure working with you and I wish you all the very best with everything moving forward.

Kind regards,
Alex @ the team!

Rated 1 out of 5 stars

Big Promises, No Meaningful Results

Our experience was the complete opposite of what was promised. British Home Buyer presented us with very confident assurances, offering specific sale prices tied to strict timelines: £725k within 7 days, £745k in 3 weeks, and around £775k within 3 months. They repeatedly stated they had a large network of investors ready to purchase properties in our area, and these assurances were even provided in writing.

What actually happened was deeply frustrating. There was no sign of any investor activity at all. Instead, the property was simply listed on Rightmove like a standard estate agency listing, with no progress, no viewings, and no results that matched what we were told to expect.

The gap between what was promised and what was delivered was significant, and the process felt like a complete waste of time. I would strongly urge others to be extremely cautious and not rely on assurances without independent verification

September 1, 2024
Unprompted review
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Reply from British Homebuyers

Dear Mr. Sharma,

Thank you for your review. We’re genuinely sorry to hear that your experience with us didn’t meet your expectations.

In your case, we encountered challenges in connecting your property with an investor/buyer as quickly as we had hoped.

We sincerely regret that this caused frustration, and despite our best efforts, we weren’t able to achieve the desired result.

While we are proud to successfully sell over 90% of properties within six weeks, we recognize that each property is unique, and there are instances where sales can take longer or, unfortunately, do not materialize as planned.

We would also like to take this opportunity to reassure you that all of our reviews are authentic and come from genuine clients who have worked with us.

We take pride in the trust and positive feedback we've earned, and we constantly strive to improve the service we provide.

We fully understand your disappointment and appreciate your feedback, which helps us to continuously improve.

We wish you the very best in selling your property and are here if you have any further questions.

Kind regards,
The British Homebuyers Team

Rated 4 out of 5 stars

Quick and efficient communication

Quick and efficient communication. Friendly customer service

July 27, 2024
Unprompted review
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Reply from British Homebuyers

Hi Karin,
We’re happy to have helped you secure the sale on your property
Myself and the team wish you all the best moving forwards.
Kind regards,
Rob

Rated 5 out of 5 stars

Highly recommend

Well, what can i say, it's been an absolute pleasure to deal with such lovely professional people, Alex Clendon is amazing, nog only does he genuinely seem to care, he also goes the extra mile to help.
Its been an emotional roller coaster selling my parents bungalow and after having such an awful time with a high street agency, using British Homebuyers has been a breth of fresh air. Highly recommend!!

September 13, 2024
Unprompted review
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Reply from British Homebuyers

Hi Nickie,
Thank you so much for such a lovely review, it was a real pleasure to work with you and I wish you and your family all the very best moving forward!
Kind regards,
Alex

Rated 5 out of 5 stars

Very good service from start to finish

Very good service from start to finish, Alex & Charles kept me updated all through the sale. Also always replied to any questions that I have or information I needed.

Many Thanks

August 16, 2024
Unprompted review
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Reply from British Homebuyers

Hi Craig,
Thank you for taking the time to leave a review, really appreciated by the whole team on this side.
Kind regards,
Alex

Rated 4 out of 5 stars

Professional, efficient & good communication

From beginning to end BHS were great. My initial contact, Sabrina was very informative and professional. Robert Love took on my case and kept me well informed all the way along. When BHS found a buyer, everything was straightforward. Robert liaised with my buyer and me and kept me in the loop all the way along. There was no ambiguity or miscommunication. Moving day was stressful, but Robert kept the communications between myself, my buyer & the solicitors.

September 4, 2024
Unprompted review
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Reply from British Homebuyers

Hi Cathy,
We’re glad to be able to help you get the sale!
We wish you all the best in your new home.
Kindest regards,
Rob

Rated 5 out of 5 stars

FABULOUS

FABULOUS
Having used numerous other estate agents with extremely mixed experiences we received a leaflet through the door for BRITISH HOMEBUYERS
not having heard of the company prior I researched the reviews and took the plunge to use them
All I can say is what an excellent experience from start to finish ALEX CLENDON was my sales advisor
At least once a week Alex would contact me with updates and the property sold with 2 months
Would I use BRITISH HOMEBUYERS again DEFINITELY
I will certainly recommend them as a company with exceptional service throughout

September 10, 2024
Unprompted review
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Reply from British Homebuyers

Hi Michelle,
Thank you so much for such a lovely review.
It really was a pleasure working with you and I wish you and your family all the best with everything moving forward.
Kind regards,
Alex

Rated 5 out of 5 stars

Fantastic communication

Fantastic open and clear communication throughout the process.
The due diligence was excellent, meaning we only had people who were actually in a position to buy viewing our property (something our previous estate agent hadn't done).
Thanks to Rob and team we quickly sold our residential home to another family, at a price we were happy with.
We would highly recommend this company.

August 9, 2024
Unprompted review
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Reply from British Homebuyers

Hi Laura,
Thank you so much for your feedback.
We all here wish you all the best in your new home!
Kind regards,
Rob

Rated 5 out of 5 stars

I would recommend British home sellers…

I would recommend British home sellers to everyone. The service is excellent from molly and Hannah who booked my viewings , Alex who advised and helped me, Charles who explained and acted on my behalf and especially Kay Lee my lovely solicitor. Every one was kind, professional and helpful. The service was efficient, communication excellent and documentation straight forward. Thank you

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

So thankful for the sale 😃

A very stressful time for us as my Mother was living 50 miles away from us and we had lost my dad and needed Mum to be near us as she’s not getting any younger sadly.
We used general estate agents to try and get mums flat sold asap. This was a very long process with very little communication and not many responses for people to come and view the property.

Mum had a leaflet about British Home Buyers and we were a bit skeptical at first as not heard about them.
This was the best decision we ever made. Robert Love dealt with our sale from start to finish as was so very patient with us as I had to deal with all the communication as my Mum is deaf. Due to my working hours I’m not able to use my phone but Robert was fantastic and would leave messages for me to respond to. We put the flat on the market with them in April and by June it was sold and Mum finally got her dream come true and she now lives 2 minutes away from us.
I would highly recommend this company and certainly wouldn’t go anywhere else.

Fast,efficient and very stress free . Thank you again from us all . Ellie

April 1, 2024
Unprompted review
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Reply from British Homebuyers

Hi Ellie,
Thank you so much for your kind words.
We’re so glad we could help and wish you and your mum all the best!
Many thanks,
Rob

Rated 5 out of 5 stars

Recommend British home sellers

I would recommend British home sellers, they are helpful, knowledgeable and always reply to relevant questions, I would like to thank Alex Clendon for his help and understanding in bringing the sale of my property to a successful outcome.

August 2, 2024
Unprompted review
Rated 4 out of 5 stars

I'd definitely use British homebuyers again

After agreeing on a price the house market dipped! So we had to wait for the market to pick up and lowered our selling price. Not quite as expected (time wise) but the communication from Robert and Hanna was fantastic via phone, text and email. We would use them again.

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

Found the experience to be very…

Found the experience to be very painless sold my house after only 2 viewings,Robert& Chris were very helpful& professional wouldn’t hesitate to recommend them.
Yours Sheila Booth

June 27, 2024
Unprompted review
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Reply from British Homebuyers

Hi Sheila,
Thank you so much for your lovely words, it means a lot to us.
We wish you all the best in your new home!
Best wishes,
Rob

Rated 5 out of 5 stars

Fantastic British Homebuyers

I had a great experience selling my house with British homebuyers.
Potential buyers were available quickly and viewings arranged. There was really good communication at every stage and the sale went smoothly.
Amy Holt did a great job in keeping the buyers solicitor on their toes and moving forward when things seemed to slow down.
Charles Gale was absolutely amazing during the process, even calling and messaging on his days off to keep me informed. I can't praise him enough, he was a fantastic guy.
I would and have recommended British Homebuyers.

March 25, 2024
Unprompted review
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Reply from British Homebuyers

Hi Neil,
Thank you so much for your review, it means so much to us.
All of us here wish you all the best moving forwards.
Kind regards,
Rob

Rated 5 out of 5 stars

Sold my house with homebuyers

Sold my house with homebuyers, Could not fault them one bit from the initial meeting with Hannah and Helen everything went great we were then introduced to Robert has our co-ordinator and i must say he went above what was expected keeping us updated and even keeping us updated about my own solicitor, brilliant service.

August 9, 2024
Unprompted review
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Reply from British Homebuyers

Hi Trevor,
We’re happy we could help get the sale for you!
Myself and the team wish you all the best moving forwards.
Kind regards,
Rob

Rated 5 out of 5 stars

Very happy.

Although we didn't get a sale from BHB due to circumstances our end, the service we received has been brilliant. My first contact was Angel who explained everything to me and was very patient with me when I kept phoning for some more information. The team have been friendly and always phoning me to update me on any viewings. Thanks to Alex, Charlie and Tom who have been exceptional. I have had many dealings with local estate agents and BHB come out way on top. I would have no hesitation recommending them to any of my friends and family who needed to sell. Thankyou all for making this experience less stressful.

August 7, 2024
Unprompted review

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