British Homesellers Reviews 

484
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, highlighting exceptional customer service. Many noted the team's dedication to providing clear information and guidance, making the overall service outstanding, smooth, and stress-free. Reviewers frequently commend the quick response times and efficient communication, which greatly contributed to a positive user experience. This proactive approach and constant updates ensured that customers felt informed and supported at every stage of their journey. Many found the entire process to be straightforward and manageable, even when dealing with complex situations.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers expressing gratitude for their dedication and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, responsiveness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the promptness and efficiency... See more

User experience

People report positive experiences with the overall user experience, describing it as seamless, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb experience with British Home Sellers from start to finish with our house sale. From initial contact with Nathan, right through to progressing the sale with Molly and Fallon, the communication b... See more

Company replied

Rated 5 out of 5 stars

We’ve just bought our home through British Home Sellers and had an amazing experience. Fallon was fantastic — extremely professional, gave clear information at all times, and was so quick to respond.... See more

Company replied

Rated 5 out of 5 stars

Having lost my husband 5years ago, the time had come to downsize. I had never sold or bought a house on my own and thanks to the help and guidance from both my selling agent and the lovely Charles the... See more

Rated 5 out of 5 stars

We bought our first home through British Home Sellers, and the experience was excellent from start to finish. Robert and his team were incredibly helpful throughout the process. A special mention... See more

Company replied


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

484 reviews

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No recent history of asking for reviews

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4.7

All reviews

(484)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a fantastic experience purchasing…

I had a fantastic experience purchasing my home through British Homesellers, largely thanks to Fallon's exceptional support. She was professional, responsive, and always ready to help, making the entire process smooth and stress-free. I'm truly grateful for her dedication and would highly recommend both Fallon and the agency to anyone buying or selling a property. Thank you for the outstanding service!

July 21, 2026
Unprompted review
Rated 5 out of 5 stars

We’ve just bought our home through…

We’ve just bought our home through British Home Sellers and had an amazing experience. Fallon was fantastic — extremely professional, gave clear information at all times, and was so quick to respond. The rest of the team we spoke to were also very professional and very good. We would 100% use them again, but we’ve bought our dream home so we probably won’t need to! The house itself is absolutely stunning and we’re so grateful. Thank you to the whole team!

June 26, 2026
Unprompted review
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Reply from British Homesellers

Hi Colin,

We really appreciate the kind words, we’re glad to help!

Myself and the team wish you all the best in your new home.

Best wishes,
Rob & The Team

Rated 5 out of 5 stars

I had an excellent experience…

I had an excellent experience purchasing my home through British Homesellers. Fallon was exceptionally helpful throughout the entire process. She was professional, responsive, knowledgeable, and always willing to answer my questions and provide support. Her dedication made what could have been a stressful experience much smoother and more enjoyable. I truly appreciate all her hard work and would highly recommend both Fallon and the agency to anyone looking to buy or sell a property. Thank you for your outstanding service!

May 29, 2026
Unprompted review
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Reply from British Homesellers

Hi Debbie,

Thank you very much for your kind words, we’re so happy we could help!

All of us here wish you all the best with your new home!
Kind regards,

Rob & The Team

Rated 4 out of 5 stars

Attentive & good communication

Wasn't familiar with the company, but they were very attentive and provided good communication. Dealt with a range of people through out the different stages of purchasing, all with good customer service. Provided updates throughout the sale. Wasn't very happy with having to pay a 2 thousand pound deposit to "secure" the offer. The company was understanding and we found a solution that worked for all parties.

January 7, 2026
Unprompted review
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Reply from British Homesellers

Hi Cassi,

We’re happy we were able to help you secure your new home!

 We wish you all the best with everything moving forwards!

 Kind regards,
 Rob & The team

Rated 5 out of 5 stars

Recently bought a house via British…

Recently bought a house via British home sellers amd they were fantastic with my process it want really smoth and no issues and Robert was very helpful throughout

June 9, 2026
Unprompted review
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Reply from British Homesellers

Hi Vijay,

It’s great to hear from you! We’ve so glad we could help.

All of us here wish you all the best in your new home!

Besh Wishes,
Rob & The Team

Rated 5 out of 5 stars

I never usually write reviews but i…

I never usually write reviews but i have had such a good and positive experience with British Homesellers i had to share my thoughts .
From the initial contact to completion was hassle free with support from Robert Love if ever needed .
I will be looking out for properties in my area being sold through British Homesellers at every opportunity .

May 17, 2026
Unprompted review
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Reply from British Homesellers

Hi Thomas,

Thank you so much for your wonderful review, it really means a lot to us!

We’re glad to able to help, all of us here wish you all the best with your new property.

Kind regards,
Rob & The Team

Rated 5 out of 5 stars

Great communication

Quick communication, happy to answer any questions and always willing to help / chase anything required. Even when they were the sellers side, everything was dealt with promptly which I was pleasantly surprised at as usually the housing market industry is not known for its haste in communication.

May 15, 2026
Unprompted review
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Reply from British Homesellers

Hi Gethin,

Thank you so much for your lovely words!

All of us here wish you all the best in your new home.

Kind regards,
Rob & the Team

Rated 5 out of 5 stars

Was always kepted up to date

Was always kepted up to date, very fast with their paperwork, and met deadlines, process was smooth and wasn't stressed

May 1, 2026
Unprompted review
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Reply from British Homesellers

Hi Phillipe,

Thank you so much for your kind words, we’re glad we could help!

Myself and the team wish you all the best in your new home.

Kind regards,
Rob & the Team

Rated 5 out of 5 stars

I had a fantastic experience with Alex…

I had a fantastic experience with Alex from start to finish. From our first conversation, he was friendly, professional, and genuinely committed to helping me. He kept me informed every step of the way, was always quick to respond to any questions, and made what can often be a stressful process feel straightforward and manageable.

What really stood out was his honesty, knowledge, and attention to detail. I always felt that he had my best interests at heart and went above and beyond to ensure everything ran smoothly. Thanks to his hard work and dedication, the whole experience was far more positive than I expected.

Without a doubt, Alex is the best estate agent I have dealt with, and I wouldn’t hesitate to recommend him and British Home Sellers to anyone looking to buy or sell a property.

June 15, 2026
Unprompted review
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Reply from British Homesellers

Hi Sannah,

Thank you for such a lovely review!

It was a please working with you and I wish you and your husband all the very best with everything moving forward,

Kind regards,

Alex & the team

Rated 5 out of 5 stars

First home

We bought our first home through British Home Sellers, and the experience was excellent from start to finish. Robert and his team were incredibly helpful throughout the process.

A special mention goes to Fallon, who was always quick to respond to our queries and happy to help whenever we needed assistance. As first-time buyers, having such a supportive and responsive team made the whole experience much smoother and less stressful.

Had a lovely experience thanks to Fallon :)

June 12, 2026
Unprompted review
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Reply from British Homesellers

Hi Raiha,

 Thank you so much for your kind words, we’re so glad we could help!

 Myself & the team wish you all the best in your new home.

 Kind regards,
 Fallon & The Team

Rated 5 out of 5 stars

Alex was absolutely first class in…

Alex was absolutely first class in monitoring and dealing with my purchase, I have bout and sold 14 houses in the past and by far Alex has been the most professional and helpful agent I have dealt with genuinely surprised how good the service was will 100% use this chap and company in the future

June 3, 2026
Unprompted review
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Reply from British Homesellers

Hi Mark,

Thank you for such a lovely review and it was a pleasure working with you,

I wish you all the very best,

Kind regards,

Alex

Rated 5 out of 5 stars

A pleasure to work with throughout the…

A pleasure to work with throughout the transaction. Always contactable, quick to respond when offers were being negotiated, and proactive in chasing solicitors whenever anything was outstanding. Their communication was excellent from start to finish, making for a smooth process and a very positive working relationship.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Everyone I interact with from viewing…

Everyone I interact with from viewing to completion were very professional. Alex Clendon was fantastic.

May 22, 2026
Unprompted review
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Reply from British Homesellers

Hi Ade,

Thank you for your review and kind words!

It was great working with you and I wish you all the very best moving forwards

Kind regards,

Alex and the whole team

Rated 4 out of 5 stars

Very good service on purchase

Overall our experience with BHS was very good. Initially we had a few issues contacting the person looking after the property when trying to make offers and deal with the initial price negotiations but once Alex took over the process during the later stages he was very much a driving force of getting the purchase over the line, keeping us in the loop and being the go between with ourselves and all other parties.

May 1, 2026
Unprompted review
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Reply from British Homesellers

Hi Simeon,

Thank you for your kind words,

It was lovely working with you and I hope you’re enjoying your new property!

Kind regards,

Alex and the whole team

Rated 5 out of 5 stars

I bought a property through BHS and the procedure was seamless

I bought a property through BHS and the process was hassle free. I would describe it as seamless. The staff kept checking on intervals to ensure a smooth flow until completion. My £2000 withholding deposit was immediately transferred to me on completion.

April 22, 2026
Unprompted review
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Reply from British Homesellers

Hi Michelle,

Thank you for your review and I am so happy we could help,

I wish you all the best with everything moving forward

Kind regards,

Alex and the whole team

Rated 5 out of 5 stars

Amazing Journey

British Homesellers have been amazing, from the first time contacting them about the house purchase to the actual house being bought, they have been very helpful, and gave me updates along the way. I want to especially thank Molly and Alex who helped me out throughout this journey!!!

May 14, 2026
Unprompted review
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Reply from British Homesellers

Thank you so much for your kind words and recommendation!

We’re delighted to hear you had such a positive experience purchasing your home with us. Wishing you all the very best in your new home!

Molly and the team

Rated 1 out of 5 stars

So disappointing

Their marketing states that ‘On average we are securing offers within 2 to 4 weeks’ and that they have ‘buyers ready and waiting to buy properties’. Sounds too good to be true - and that’s because, in my experience, it is. They haven’t managed to secure a single viewing in three months, let alone an offer. I understand the market is very tough but the truth is that other flats in our block have had viewings - and they’re on at a higher price. Something has clearly gone wrong and BH simply aren’t doing enough to sell. I have lost confidence in them and feel mad that time with BH has been wasted. Much better to stick with a proper high street estate agent.

May 9, 2026
Unprompted review
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Reply from British Homesellers

Dear Mrs Bates,

We’re really sorry we haven’t met expectations in this case.

Over the 8 weeks we’ve been marketing the property, we’ve unfortunately struggled to secure the level of traction we would normally expect.

As you mentioned, there are currently two other one-bedroom flats within the building which you shared have received viewings. However, neither has successfully sold, with one having been reduced four months ago and another having been on the market for around 10 months. More broadly, within a quarter of a mile, the majority (83%) of one-bedroom apartments currently on the market also remain unsold. Those that have sold, did so prior to the recent Middle East conflict and resulting market uncertainty.

Unfortunately, the market for properties of this type has become increasingly challenging in recent weeks, particularly following wider economic uncertainty and market shifts, which appear to have impacted buyer confidence locally.

We completely understand how frustrating this is when trying to sell your property, and we’re genuinely sorry we’ve fallen short of the expectations created by our marketing and the results we would normally aim to achieve.

As discussed with you directly, given the lack of progress, we agreed at your request to stop marketing earlier than originally planned.

We do sincerely wish you all the very best with your future sale.

Kind regards,

The British Homesellers Team

Rated 5 out of 5 stars

House purchase

British Home sellers were great! Fallon kept in touch with us more than our solicitors did! I would recommend them to anyone! In the future, I would use them to sell our house!

April 27, 2026
Unprompted review
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Reply from British Homesellers

Hi Carolynn,

Thank you so much for your kind words, we’re really glad to have helped!

All the team wish you all the best with your new home.

Best wishes,
Rob & The Team

Rated 5 out of 5 stars

Couldn’t fault the service

British Homesellers handled our purchase really well. Unfortunately the sellers weren’t in a position to move as quickly as we had first hoped but this was not a fault of British Homesellers, and when we contacted Fallon for advice, she did support us by chasing information and getting answers for us.

March 27, 2026
Unprompted review
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Reply from British Homesellers

Thank you for your kind review.

We’re really pleased to hear you had a positive experience overall.

Wishing you all the best in your new home!

Molly & the team

Rated 5 out of 5 stars

Amazing!!

From the beginning communication was amazing- super clear and easy to understand!
Fallon was brilliant at talking me through each step and also keeping me up-to-date on each step.
She understood my frustrations at times and talked me through everything.
Can’t thank Fallon enough for everything she has done!

April 1, 2026
Unprompted review
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Reply from British Homesellers

Thank you for your kind feedback!

We’re glad you were happy with the service and we wish you all the best in your new home!

Fallon & the team

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