British Homesellers Reviews 

484
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, highlighting exceptional customer service. Many noted the team's dedication to providing clear information and guidance, making the overall service outstanding, smooth, and stress-free. Reviewers frequently commend the quick response times and efficient communication, which greatly contributed to a positive user experience. This proactive approach and constant updates ensured that customers felt informed and supported at every stage of their journey. Many found the entire process to be straightforward and manageable, even when dealing with complex situations.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers expressing gratitude for their dedication and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, responsiveness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the promptness and efficiency... See more

User experience

People report positive experiences with the overall user experience, describing it as seamless, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb experience with British Home Sellers from start to finish with our house sale. From initial contact with Nathan, right through to progressing the sale with Molly and Fallon, the communication b... See more

Company replied

Rated 5 out of 5 stars

We’ve just bought our home through British Home Sellers and had an amazing experience. Fallon was fantastic — extremely professional, gave clear information at all times, and was so quick to respond.... See more

Company replied

Rated 5 out of 5 stars

Having lost my husband 5years ago, the time had come to downsize. I had never sold or bought a house on my own and thanks to the help and guidance from both my selling agent and the lovely Charles the... See more

Rated 5 out of 5 stars

We bought our first home through British Home Sellers, and the experience was excellent from start to finish. Robert and his team were incredibly helpful throughout the process. A special mention... See more

Company replied


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

484 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(484)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very satisfied customer

I was the buyer,
so I only had to contact British homesellers on a few occasions.
But each time, they dealt with my query straight away.
The sale of the flat went through very quickly.
A very professional company.

May 31, 2025
Unprompted review
Rated 1 out of 5 stars

😡 TOTALLY UNACCEPTABLE UNRELIABLE UNTRUSTWORTHY SERVICE AGAIN PART 3 😡

William, your reply paragraph 2 is totally untrue. The 2 longest phone conversations were on day 1 and day 3. I spent most of the time talking about my mentality hopping your staff would listen carefully and be extra helpful to me but your staff have been very stressful and very damaging to me. The only conversational call to confirm the answer to my question was 13 days later followed by the very bad news that someone had made an offer.
From day 1, day 3 and day 10 when I asked the same question with no answer.
As I said at the beginning of this review it took your company 13 days to come back to the answer to my question. If you came back within 24hrs, then I could of made a few offers to protect buying this property. So it is 100% your fault that I have lost this property because of your very unreliable service and slow response to my question. Service, reliability and trust was 100% better in the olden days long before we had technology. Technology has caused more harm than good to so many people. Life will never be as good ever again. I can't make it any clearer than that. I am still struggling to sleep and eat because of the damage you've caused my mental health due to brain damage of which you clearly don’t care and never will care.
😡😡😡😡😡😡😡😡😡😡

June 3, 2025
Unprompted review
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Reply from British Homesellers

Dear Mr Worthington,

We are truly sorry that you remain so distressed following this situation, and we fully understand how important this property was to you. I'm sorry for any confusion in my response regarding paragraph 2. The contact I was referring are the conversations with Alex after your initial trustpilot review.

For clarity so that it is clear;

- Your initial enquiry was made to us on 20th May 2025 as you state in your first review.
- At that time, the seller had made us aware that they were familiar with you from your previous negotiations via another agent (where we note you had also expressed concerns in a similar 1-star review on trustpilot).
- Following receipt of your online feedback (due to the lack of response from us on the initial call on 20th), we reached out to you on 29th May 2025 to open a dialogue, ensure your concerns were heard, and assist wherever we could.
- Between 29th May and 2nd June, our senior colleague spoke with you on four occasions totalling almost 50 minutes (this is the communication I was meaning in paragraph 2):
- 29th May (20 min 31 sec)
- 29th May (8 min 21 sec)
- 29th May (11 min 22 sec)
- 2nd June (6 min)

During these calls, we carefully reviewed your enquiry, explained the situation regarding the property, and shared the confirmation from the seller they had chosen to sell to another party once it was received.

Importantly — and with full respect to your feelings — the timing of our contact did not influence the seller’s final decision. The seller had full visibility of your interest throughout, and was aware of your interest with the previous agent, but ultimately chose to proceed with another buyer. As agents, we cannot override a seller’s independent choice.

I'm sorry for how upsetting this has been for you. Our client the seller is fully aware of all of this. But has chosen to go with another buyer as mentioned.

We sincerely wish you the very best going forward.

Kind regards,
Will @ British Homesellers

Rated 5 out of 5 stars

The team were great from the start and…

The team were great from the start and spoke me through the process of buying my first home and made it as easy and stress free as possible, easily contactable. Molly was great and explained everything throughout the process and answered any questions I had quickly and efficiently.

June 4, 2025
Unprompted review
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Reply from British Homesellers

Hi Demi,

Thank you for your review!

We're thrilled to have made this easy and stress free for you!

We wish you all the best.

Kind regards,
Molly & the Team

Rated 4 out of 5 stars

Really great to deal with.

I was a little dubious when I saw a property I was interest in with a non local agent but my feelings where quashed when getting to deal with Alex and Charles. They weren't pushy and definitely wanted to help both sides move things forward.
I don't sell houses but if I ever need to I wouldn't pass them up for a local agent and would be happy to see them as the listed agent for another house I like the look of.

April 25, 2025
Unprompted review
Rated 2 out of 5 stars

Slower than local estate agents so far

I have had my property on the market with British Homesellers now for 3 weeks and have had 0 viewings and 0 generated interest!
I will write another review if anything changes over the coming weeks but so far disappointing.

May 16, 2025
Unprompted review
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Reply from British Homesellers

Thank you for your feedback and I’m really sorry we haven’t delivered the experience you were expecting so far. It’s frustrating when you’ve trusted us with your home and haven’t seen the results you hoped for, and I completely understand your disappointment.

We’ve since had a chance to speak in more detail, and I really appreciated the opportunity to hear your concerns directly. While we’re fortunate to see strong results with the vast majority of the properties we take on, in this case, your sale has been more challenging than we expected, and that’s something we take seriously.

We're reviewing our approach and have already made changes to help generate more traction, including refining marketing, and flagging your property as a top priority.

We’re committed to doing everything we can to turn this around and are grateful for the chance to continue working with you. As always, if anything changes or you feel we fall short again, you’re very welcome to reach me directly.

Kind regards,
Will Gale
British Homesellers

Rated 5 out of 5 stars

I was really happy with Robert

I was really happy with Robert, Alex and Charles.
Recently we have get the key's to our new home.
Took some time due seller's issues but the team form British Homesellers was always on top with all info and emails.
Big thanks one more time

April 16, 2025
Unprompted review
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Reply from British Homesellers

Hi Efka,

Thank you very much for your review, and I am pleased with could help you.

We wish you all the very best with everything moving forward.
Kind regards,

Robert and the Team

Rated 5 out of 5 stars

Our first home purchase went quite…

Our first home purchase went quite smoothly thanks to Robert and team at BHS! Carry on the great work.

April 26, 2025
Unprompted review
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Reply from British Homesellers

Thank you so much for your kind words!

We’re thrilled we could help make your first home purchase a smooth one.

Wishing you all the best,

Robert and the BHS team

Rated 5 out of 5 stars

Great company

British homesellers sold me my flat recently, and I cannot fault them. Their communication was excellent; when they said they would contact me, they were very prompt and kept me informed every step of the way. Everything was dealt with quickly and kindly, nothing was too much trouble. I have to give a particular shout out to Alex, as he literally went above and beyond to make the whole transaction as easy for me as possible. I would definitely recommend them.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent communication and efficient transaction facilitation

As someone trying to scale their portfolio , I am dealing with a lot of estate agents. My experience with British home sellers was outstanding. Alex&Charles were very helpful. Communication with them was excellent. your call is answered or returned and response to your email with actual answers. They were informative at every contact and efficiently facilitated my purchase. This transaction is my quickest purchase so far and they played a role in making that happen.

March 20, 2025
Unprompted review
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Reply from British Homesellers

Thanks so much for your review,

Really appreciated and means a lot on this side.

If we have any other properties that fit what you’re looking for we will be in touch!

Kind regards,
Alex and the whole team

Rated 5 out of 5 stars

British homesellers were the estate…

British homesellers were the estate agents for the home we were purchasing. As estate agents go they were amazing unlike our agents. There communication was second to none. Regularly phoning and emails. They were in contact with us, the sellers the solicitors and our estate agents. If we were ever crazy enough to move again I would definitely engage this company. Special mention should go to Alex Clendon whom smoothed out the many wrinkles that our chain encountered.

March 31, 2025
Unprompted review
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Reply from British Homesellers

Hi Gary,

Thank you for your lovely review,

I am so pleased to we can help and I hope you’re enjoying your fantastic new property!

I wish you all the very best with everything moving forward!

Kind regards,
Alex and the whole team

Rated 5 out of 5 stars

Fantastic experience


I had a great experience with British Home Sellers while buying my new house. Their communication was spot on throughout the process — always responsive and keeping me well informed. They were proactive in chasing everything up and even helped resolve a few issues along the way. Most importantly, they pushed hard to ensure the sale completed before the April stamp duty hike, which made a big difference. I’d definitely recommend them to others – really professional and reliable service.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

I had such an amazing experience purchasing with British Home Sellers! Alex was an absolute life saver, he went above and beyond for us and we couldn’t have done it without him… thank you again Alex for all you did, so greatly appreciated.

March 28, 2025
Unprompted review
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Reply from British Homesellers

Hi Holly,

Thank you so much for such a lovely review,

I am so pleased we could help and it was lovely working with you.

I wish you all the very best with everything moving forward!

Kind regards,
Alex & the Team

Rated 5 out of 5 stars

Nothing less than 5* stars for Charles…

Nothing less than 5* stars for Charles Gale. He was incredibly professional and kept in constant communication from our initial offer all the way through to completion. His dedication and attention to detail made the entire process smooth and stress-free. Highly recommend & THANK YOU!

March 28, 2025
Unprompted review
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Reply from British Homesellers

Hi Courtney,

Thank you so much for your review,

Hugely appreciated on this side and I wish you all the very best with everything moving forward.

Kind regards,
Charles and the Team

Rated 5 out of 5 stars

Above and Beyond…

What a brilliant service….I always assumed a local “on your doorstep” agents would bring a more personal service but Alex and Charles proved me so wrong. At every step, both Alex and Charles went above and beyond to provide an excellent service with care and dedication throughout. Charles’ knowledge and skill ensured that any issues we faced were dealt with carefully and effectively! BHSellers were our vendors’ agent so to be treated so well, without being their direct client was incredible. I would highly recommend BHSellers! Thank you so much Alex and Charles!

March 5, 2025
Unprompted review
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Reply from British Homesellers

Hi Kayla,

Thank you for such a lovely review,

It was a pleasure working with you and I am hope you’re enjoying your new home!

All the very best,
Alex and the whole team

Rated 3 out of 5 stars

Waste of time

Wasted time with selling. Do NOT recommend. Poor communication from assigned manager- no updates or answers in the last 3 weeks.
My request to withdraw was addressed after this review, therefore amended rating from 1 to 3 stars.

March 19, 2025
Unprompted review
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Reply from British Homesellers

Dear Alma,

We’re really sorry to hear you were unhappy with your experience with us.
As discussed with my colleague, we found your property harder than expected and it was somewhat unlucky another apartment in your building came onto the market for quite a bit less, undercutting yours.

We're pleased to have resolved this for you and wish you the very best in selling in the future.


Kind regards,
The British Home Sellers Team

Rated 5 out of 5 stars

Alex Clendon was brilliant when I…

Alex Clendon was brilliant when I purchased my home he helped me at every stage updating me. Every time I had a question he had the answer. Great service

February 28, 2025
Unprompted review
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Reply from British Homesellers

Hi Carole,

Thank you for your lovely words and I am so pleased we could help.

Wishing you all the very best moving forward.

Kind regards,
Alex and the Team

Rated 5 out of 5 stars

Friendly, professional and efficient!

British Homesellers were great from the very start when we first put our offer in! Rob & Charles were always on hand to answer calls and always followed up with us with answers. Knowledgeable and clear in explaining the process to us as first time buyers and always friendly and happy to deal with!

January 24, 2025
Unprompted review
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Reply from British Homesellers

Hi Lara,

Thank you so much for your lovely words.

We’re glad to have helped you secure your first home, and we wish you all the best!

Best wishes,
Rob

Rated 5 out of 5 stars

My experience with BHS was fantastic

My experience with BHS was fantastic, they made a smooth transaction, Charles was super helpful who kept me in formed on every progress, a BIG BIG thank you

February 24, 2025
Unprompted review
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Reply from British Homesellers

Hi Lee,

Thank you so much for your kind words.

Myself and the team wish you all the best in your new home!

Best Wishes,
Rob & the team

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