British Homesellers Reviews 

484
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, highlighting exceptional customer service. Many noted the team's dedication to providing clear information and guidance, making the overall service outstanding, smooth, and stress-free. Reviewers frequently commend the quick response times and efficient communication, which greatly contributed to a positive user experience. This proactive approach and constant updates ensured that customers felt informed and supported at every stage of their journey. Many found the entire process to be straightforward and manageable, even when dealing with complex situations.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers expressing gratitude for their dedication and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, responsiveness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the promptness and efficiency... See more

User experience

People report positive experiences with the overall user experience, describing it as seamless, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb experience with British Home Sellers from start to finish with our house sale. From initial contact with Nathan, right through to progressing the sale with Molly and Fallon, the communication b... See more

Company replied

Rated 5 out of 5 stars

We’ve just bought our home through British Home Sellers and had an amazing experience. Fallon was fantastic — extremely professional, gave clear information at all times, and was so quick to respond.... See more

Company replied

Rated 5 out of 5 stars

Having lost my husband 5years ago, the time had come to downsize. I had never sold or bought a house on my own and thanks to the help and guidance from both my selling agent and the lovely Charles the... See more

Rated 5 out of 5 stars

We bought our first home through British Home Sellers, and the experience was excellent from start to finish. Robert and his team were incredibly helpful throughout the process. A special mention... See more

Company replied


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

484 reviews

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No recent history of asking for reviews

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4.7

All reviews

(484)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Just purchased our home & British…

Just purchased our home & British Homebuyers were the agents, I can not fault them at all, kept me up with everything which was going on.

January 31, 2025
Unprompted review
British Homesellers logo

Reply from British Homesellers

Hi David,

Thank you so much for your kind words, we’re glad to have helped!

We wish all the best in your new home.

Kind regards,
Rob

Rated 5 out of 5 stars

BHS made the whole process very smooth

BHS made the whole process very smooth. They kept me informed at each stage, and answered all enquiries promptly. Robert Love was really helpful.

February 20, 2025
Unprompted review
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Reply from British Homesellers

Hi Rachel,

Thank you so much for your lovely words; we’re so glad we could help with the purchase.

Myself and the team wish you all the very best in your new home.

Kind regards,
Rob

Rated 5 out of 5 stars

Professional and prompt

Everyone I dealt with at BHS was very friendly and acted professionally throughout my house buying process. There have been a few bumps in the road in buying our first house but whenever I had to deal with BHS I had confidence that the job would get done quickly and correctly.

February 7, 2025
Unprompted review
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Reply from British Homesellers

Hi Mark,

Thank you for your review!

I wish you al the very best with everything moving forward.

Kind regards,
Alex and the team

Rated 5 out of 5 stars

Had a great experience buying our first home

Had a great experience buying our first home with the help of British Home Sellers. Alex was my point of contact and was very responsive and handled all our queries. Kiera help us in arranging a second viewing with a short notice and helped us get a better understanding of house before we signed the contracts.
Thanks again.

January 31, 2025
Unprompted review
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Reply from British Homesellers

Hi Ronald,

Thank you so much for your kind review!

We’re thrilled to hear that we could assist you and make your experience a positive one.

Wishing you all the best in your new home!

Kind regards,
Molly and the Team

Rated 5 out of 5 stars

Great service

We had the pleasure of dealing with both Alex and Charles during our recent house purchase. I spoke to Charles on numerous occasions, and he was both knowledgeable, courteous, and professional.
Both he and Alex were focussed on delivering the best service for their clients, and as a purchaser I found the whole process as smooth as is it could be.

January 17, 2025
Unprompted review
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Reply from British Homesellers

Hi Chris,

Thank you so much for your lovely review!

We’re so pleased we could assist you with your purchase.

Wishing you every happiness in your new home!

Kind regards,
Molly and the Team

Rated 5 out of 5 stars

Excellent service from Alex Clendon

First time buyer so had many (some probably silly) questions however Alex Clendon of British Homesellers was friendly and approachable throughout the process from arranging the initial viewing to arranging key collection. He was able to efficiently and quickly sort out issues that came up, acting as the middle person liaising between both sides and the solicitors. Thanks very much Alex for making our house buying journey a smooth one, and for going the extra mile to provide us with excellent service!

February 7, 2025
Unprompted review
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Reply from British Homesellers

Hi Isaac,

Thank you so much for such a lovely review,

It was a real pleasure working with you and I wish the very best for you and your family and everything moving forwards.

Kind regards,
Alex & the team

Rated 5 out of 5 stars

Great company, efficient and easy to communicate with

After an initial struggle to book a viewing, once we’d made contact with British Home Sellers they couldn’t have been better at any point during the house buying process. Excellent communication from every person we dealt with along the way, Charles in particular was fantastic and if it wasn’t for his help chasing along the chain we wouldn’t have completed our move before Christmas. Great company! Should we ever choose to sell, I wouldn’t hesitate to use them as the agent.

December 13, 2024
Unprompted review
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Reply from British Homesellers

Thank you so much for your wonderful review!

We’re so pleased we could assist you with your purchase and be part of such an exciting time for you.

Wishing you every happiness in your new home!

Kind regards,
Molly and the Team

Rated 5 out of 5 stars

British home sellers ensured our house…

British home sellers ensured our house purchase went through. Charles was exceptional and kept us informed every step of the way. My parter and I believe we wouldn’t have completed before Christmas without him. Thank you BHS!

December 13, 2024
Unprompted review
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Reply from British Homesellers

Hi Megan,

Thank you so much for your lovely review!

We’re delighted we could assist you with your purchase and make the process a smooth one.

Wishing you all the best as you settle into your new home!

Kind regards,
Molly and the Team

Rated 5 out of 5 stars

Had a really good experience

Had a really good experience. Robert Love kept us in the loop and contacted us regularly and was always available when we contacted them. Gold star service and would highly recommend.

January 17, 2025
Unprompted review
Rated 1 out of 5 stars

Never used their services or ever…

Never used their services or ever spoken to them before, yet they started spamming me with emails I couldn’t unsubscribe from.

January 17, 2025
Unprompted review
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Reply from British Homesellers

Dear Marc,

Thank you for your feedback, and we are sincerely sorry for the inconvenience caused by our emails. It is never our intention to contact anyone without permission or to make unsubscribing difficult.

Our emails are intended for individuals who have expressed interest in our services, and if you believe you were contacted in error, we apologise. Please could you email us directly at Enquiries@britishhomesellers.co.uk so we can investigate this further and ensure your details are promptly removed from our system?

We appreciate you bringing this to our attention and will take steps to prevent this from happening again.

Kind regards,
The British Home Sellers Team

Rated 5 out of 5 stars

Easy and quick process

Bought my first house through British Homesellers and it was a great experience. Overall the process took 2 months, so very quick response from everyone involved. Molly did a great job with the initial steps and the memorandum of sale was issue very quick. I also really enjoyed having someone dedicated to my case while waiting for exchange/until completion so big thank you to Charles as well.

December 19, 2024
Unprompted review
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Reply from British Homesellers

Hi Mariana,

Thank you for your lovely review!

We’re absolutely delighted to know we were able to help and make your experience enjoyable.

Wishing you all the happiness in your new home!

Warm regards,
Molly and the Team

Rated 5 out of 5 stars

Stress free purchase!

As first time buyers, British Home Sellers made our purchase simple and stress free. Alex was amazing from the start with clear communication, quick response times and he was incredibly helpful and friendly. Charles was always in contact as the purchase moved along, always answering our questions and providing any extra information that he could to support and advise us. As first time buyers we were anxious about the house buying process but Alex and Charles made this as simple as possible and as clear for us to understand- we really do thank you!

January 7, 2025
Unprompted review
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Reply from British Homesellers

Hi Louise,

Thank you so much for your kind review!

We’re thrilled to hear that we could assist you and make your experience a positive one.

Wishing you all the best in your new home!

Kind regards,
Molly and the Team

Rated 5 out of 5 stars

Perfect Purchase

I would highly recommend British Home Sellers estate agents, promptly answered any queries I had, also kept me informed about every update, friendly & approachable team, especially Robert Love.

November 12, 2024
Unprompted review
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Reply from British Homesellers

Hi Sharon,

Thank you so much for your kind words.

I hope you enjoy your new home and have a wonderful Christmas!

Kind regards,
Rob & the team

Rated 5 out of 5 stars

Superb service

Alex and Charles went above and beyond to make our whole buying experience so smooth and successful. They were both quick to respond at every point of the process. Would recommend British Homesellers to absolutely everyone.

November 22, 2024
Unprompted review
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Reply from British Homesellers

Hi Natalie,

Thank you so much for your review,

We're so glad we could help you with your purchase.

We wish you all the best in your new home!

Kind regards,
Alex and the Team

Rated 5 out of 5 stars

Fantastic

Fantastic experience from start to finish when buying our new home. Communication was brilliant and everything went so smoothly. Alex was especially attentive and the reservation fee was refunded within a week of completion. Absolutely would recommend.

October 28, 2024
Unprompted review
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Reply from British Homesellers

Hi Michelle,

Thank you for your review and I hope you’re enjoying your new property!

If there is every anything I can help with in the future, then please never hesitate to get in touch

Kind regards,
Alex & the Team

Rated 5 out of 5 stars

Knowledgeable and helpful agent

We have recently purchased our property through these agents and the service could not have been better.
Alex was very helpful and knowledgeable. He was quick to respond to any of our queries and went out of his way to solve any problems and answer our questions.
Highly recommended! Thank you Alex!

November 4, 2024
Unprompted review
British Homesellers logo

Reply from British Homesellers

Hi Amy,

Thank you so much for your review and it was a pleasure working with you.

I wish you all the very best moving forward!

Kind regards,
Alex & the Team

Rated 5 out of 5 stars

What an amazing service!

I hadn’t heard of British Homesellers before, so I was initially sceptical. However, my doubts quickly disappeared—the service was exceptional. I was kept fully informed at every stage, and every team member I interacted with, especially Robert Love, was polite, approachable, and incredibly responsive. Huge thanks to the team for such a seamless experience!

September 18, 2024
Unprompted review
British Homesellers logo

Reply from British Homesellers

Hi Russell,

Thank you for your kind words, it was a pleasure to help your home buying journey.

We hope you enjoy your new home!

Best wishes
Rob @ the Team

Rated 5 out of 5 stars

Great service

Friendly helpful staff, quick reply to questions. Made purchasing much less stressful.

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Well done British Homesellers

British Homesellers did an amazing job for me. Special mention to Robert Love. I am a first time buyer and to say I am clueless in home buying is an understatement. Robert helped me in communicating and identifying what needs to be done from viewing to exchange. He always found the time to catch up with me and check in

October 21, 2024
Unprompted review
British Homesellers logo

Reply from British Homesellers

Hi Emille,

Thank you for your review.

We’re so glad to have helped you secure your new home!

Myself and the team wish you all the best!

Kind regards,
Rob & the Team

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