British Homebuyers Reviews 

631
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful, friendly, and professional staff for keeping them thoroughly informed and supported throughout the entire property selling journey. Many consumers note that their properties successfully secured offers much faster when compared to traditional high street estate agents. Advisors are readily available to answer questions promptly and handle buyer communications effectively from start to finish. However, some people mentioned that the sales process or overall turnaround times could occasionally feel a bit protracted and slow. A few reviewers also noted experiencing minor hiccups, communication challenges, or delays with solicitors during the property transaction.

What people talk about most

Service

Clients share positive opinions on service, highlighting efficient sales processes and professional marketing... See more

Staff

Reviewers highlight positive aspects of staff, describing the team as exceptionally professional,... See more

Customer service

Customers report positive experiences with customer service, highlighting exceptional support and... See more

Response time

Reviewers express high satisfaction and positive feedback regarding the prompt response time. Consumers... See more

Customer communications

Consumers find contact to be positive, highlighting regular updates and proactive communication throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. I was kept in the loop at all times, particularly towards the end of the transaction where timelines started to get a bit tricky. Alex did a great job at managi... See more

Company replied

Rated 5 out of 5 stars

We used British Homebuyers to sell out house after bad experiences with two other agents. The level of service was absolutely amazing, and we ended up getting an offer quickly. The whole proc... See more

Company replied

Rated 5 out of 5 stars

The dedicated interest that each member of the team gave to us was exemplary. No question went unanswered or was too trivial to ask. Deadlines were kept, responses were forthcoming. Even when a memb... See more

Company replied

Rated 5 out of 5 stars

We tried to sell our property but struggled with viewings. Once our contract ended, we approached BHB. Nathan was great at getting the details and creating the advert. From there on, Molly helped ar... See more

Company replied


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

631 reviews

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No recent history of asking for reviews

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4.7

All reviews

(631)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from beginning to end

Great service from beginning to end. They promised to sell my property in 2 weeks and they did. Very pleased with them and would definitely use them again.

January 10, 2025
Unprompted review
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Reply from British Homebuyers

Hi Juan,

We’re so glad to have helped you with your sale.

Myself and the team wish you all the best in your new home.

Best Wishes,
Rob & the team

Rated 5 out of 5 stars

100% for service and friendliness.

Having had my house on the market with several estate agents over the years and not being happy with the services were meant to provide, I was not sure how it would work with British Homebuyers, but the whole experience was easy, as stress free a moving housevcan be. Charles and Alex were incredibly helpful. Nothing was to much trouble when I phone numerous times with questions or for advice. I would recommend them to anyone thinking of moving.

December 13, 2024
Unprompted review
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Reply from British Homebuyers

Hi Sandra,

Thank you so much for your review and we wish you all the very best with everything moving forward.

Best wishes,
Alex and the whole team

Rated 5 out of 5 stars

Excellent at keeping us updated and…

Excellent at keeping us updated and informed at every step of the process. Called and emailed back when requested, Charles and Robert were brilliant.
Multiple Weekly updates were incredibly useful.
Would use them again.

May 22, 2024
Unprompted review
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Reply from British Homebuyers

Hi Ivor,

Thank you so much for your kind words, we’re so glad to have been able to help.

Myself and the team wish you all the best in your new home.

Kind regards,
Rob @ the team

Rated 5 out of 5 stars

I cannot recommend British Homebuyers enough

I cannot recommend British Homebuyers enough for their exceptional service throughout the sale process of my property. From start to finish, the team demonstrated outstanding proactivity, support, and dedication, making what could have been a stressful experience incredibly smooth and efficient.

The staff were always friendly, helpful, and approachable, going above and beyond to address any concerns and keep me informed every step of the way. Their professionalism and attention to detail were truly impressive, and it was clear that they genuinely cared about ensuring everything went as seamlessly as possible.

A special thank you to Alex and Charles for their tireless efforts and consistent availability whenever I needed assistance or advice. They made the process much easier and ensured I felt supported at every stage.

If you’re looking for an estate agency that combines expertise, excellent communication, and a personal touch, I wholeheartedly recommend British Homebuyers. Thank you for all your hard work and for making this sale such a positive experience!

December 16, 2024
Unprompted review
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Reply from British Homebuyers

Hi Susan,

Thank you so much for your review,

It was a real pleasure working with you and we wish you all the very best with everything moving forward.

Kind regards,
Alex and the Team

Rated 5 out of 5 stars

Sale of my property

I wanted to take time to express how pleased I was with the service I received from British Homesellers and in particular Alex Clendon

They were extremely helpful all the way through and I would strongly recommend them and Alex in particular

Thanks again for the 5 star service

December 18, 2024
Unprompted review
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Reply from British Homebuyers

Hi Ravi,

Thanks so much for your review.

It really was a pleasure working with you and I wish all the best for you and your family moving forward.

Thank you from me and the whole team,
Alex

Rated 5 out of 5 stars

Good communications when advising on…

Good communications when advising on viewings, good follow up from all viewings, house sold within 3 months. British home buyers advised we use their solicitor who turned out to be excellent.

November 22, 2024
Unprompted review
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Reply from British Homebuyers

Hi Russell,

Thank you so much for your review

We’re so glad that we could help you achieve the sale and we wish you all the best.

Kind regards,
Rob & the team

Rated 5 out of 5 stars

Fantastic experience!

Dealing with Rob, Charles and multiple other members of the team felt completely seamless. I always knew what was happening with the SMS and email updates, for viewings and then through the sale to completion. As I am Autistic I really appreciated the patience and genuine support I received from the team. So... Thankyou and anyone reading this review, I would definitely recommend British Home sellers, for a smooth, honest and supportive selling journey!

November 29, 2024
Unprompted review
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Reply from British Homebuyers

Hi Danny,

We’re so glad we could help you with your sale.

Myself and the team wish you all the best with everything moving forwards!

Kind regards,
Rob & the team

Rated 1 out of 5 stars

received a letter from these Cowboys…

received a letter from these Cowboys about the sale of my house and how they are interested in buying it.
They even stated that 1 had just recently been sold near my address, Both lies..The address they gave was miles away and the last property on that road that sold was 9 MONTHS ago.
All they do is advertise the house on Rightmove.
AVOID !!!!!

December 10, 2024
Unprompted review
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Reply from British Homebuyers

Dear Francham,

Thank you for sharing your feedback. We’re sorry to hear about your concerns regarding the letter you received.

At British Homebuyers, we specialise in helping homeowners achieve quick sales, whether through a direct purchase or by connecting with our extensive network of cash-ready investors. Every month, we successfully deal with hundreds of properties, and thousands each year, helping customers who need a faster and more flexible alternative to traditional estate agents.

Your review suggests that you may not have used our services directly. If you’d like to learn more about how we work and hear from satisfied customers, we’d encourage you to visit our YouTube channel:
https://youtube.com/@britishhomebuyers?si=1vw21KMNia8naSIH
where we’ve shared testimonials from homeowners who’ve successfully sold their properties through us.

If you have any further questions or would like to discuss our process in more detail, please don’t hesitate to contact us. We’re always happy to clarify and assist.

Thank you again for your feedback.

Kind regards,
The British Homebuyers Team

Rated 5 out of 5 stars

Very fast and helpful

Once I explained the urgency of my situation they were very eager to help me.

Communication was also very good and helpful throughout the process.

November 15, 2024
Unprompted review
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Reply from British Homebuyers

Hi Elliot,

Thank you for your review and we were happy to help!

We wish you all the very best with everything moving forward

Kind regards,
Alex and the Team

Rated 1 out of 5 stars

Offer in letter and reality differ

They sent a letter saying they would like to buying our house for 97% of the asking price. Thought is acceptable. Gave them a call and got gaslighted straight then offer ended up 80% of the asking price.Been told something about 4weeks period what should been mentioned in the letter…letter havent got anything like that. Turned out to be an estate agent. Just leaving this here for anyone who gets letter similar to see what you can expect.

November 21, 2024
Unprompted review
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Reply from British Homebuyers

Dear Tamas,

Thank you for sharing your feedback. I’m very sorry to hear that your experience with us didn’t meet your expectations. At British Homebuyers, transparency and clear communication are key priorities for us, so I’d like to address your concerns directly.

The valuation mentioned in our letter typically reflects the range achievable through our second service, where we secure offers between 95% and 97% of the property’s value within 2-4 weeks. However, our first service—an instant purchase —offers up to 85% of the property’s value for customers who require an immediate sale. It seems there was a misunderstanding regarding the differences between these services, and we sincerely apologise if this wasn’t made clear from the outset.

We’d welcome the opportunity to make this right by answering any further questions you may have or providing more context about the options available to you. Please don’t hesitate to get in touch with us directly, and we’d be happy to assist.

Thank you again for your feedback—it’s invaluable in helping us improve.

Kind regards,
British Homebuyers

Rated 5 out of 5 stars

I was sceptical but it worked!

My mums house had been on the market for over a year with local estate agents before we discovered British Homebuyers. Within a couple of months it was sold. The staff were very helpful & patient when explaining their process, fees & how they work, as I was initially a little sceptical. They kept me updated at every stage of the process & I cannot rate Charles highly enough. I would definitely recommend them & have already passed their details on to someone else who’s having trouble selling.

October 31, 2024
Unprompted review
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Reply from British Homebuyers

Hi Mary,

Thank you for your review and your kind words.

It was a pleasure working with you and I wish you all the best very with everything moving forward.

Kind regards,
Charles & The Team

Rated 5 out of 5 stars

Excellent service throughout.

Excellent service throughout.
Professional, knowledgeable, experienced staff.
Support throughout the sale of my house.
All queries, questions followed up.
Advise given throughout and at the end of the process.
Charles is an excellent asset to the team.
Thank you BHB

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

Simple and efficient

After struggling to complete a sale with a local estate agents we chose to sell with British Homebuyers and had accepted an offer above asking price within the first week of marketing. Everyone I spoke to or corresponded with was helpful and friendly.

October 29, 2024
Unprompted review
British Homebuyers logo

Reply from British Homebuyers

Hi Edward,

Thank you, we really appreciate your review!

We wish you all the best moving forward.

Kind regards,
Alex & the Team

Rated 5 out of 5 stars

Professional and friendly service

Professional and friendly service. Couldn’t have been more helpful. I received weekly check in and update phone calls throughout the process of selling my property. I would highly recommend

October 16, 2024
Unprompted review
British Homebuyers logo

Reply from British Homebuyers

Hi Julie,

Thank you so much for your kind words and we’re glad to have helped

Myself and the team wish you all the best!

Kind regards,
Rob & The team

Rated 5 out of 5 stars

Very glad we took the leap!

Being completely honest, I didn’t have high hopes when we decided to use BHS to sell our property, but having had our property on the market for almost 8 months with no success, we were desperate. We had received a letter in the post and decided to give it a shot as we had nothing left to lose. We opted to go for the option that meant we managed the viewings ourselves, but from start to finish, the service we received from both Rob & Charles was fantastic. From listing to completion, the sale took 10 weeks in total, with Rob & Charles keeping us updated along the way, even taking time out of their weekends when they weren’t supposed to be working, to keep us updated. I’m so glad we made the decision to sell with BHS and I would buy or sell with them again in a heartbeat.

October 11, 2024
Unprompted review
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Reply from British Homebuyers

Hi Gee,

We really appreciate your kind words and so glad to have helped!

We all here wish you the very best with everything moving forwards.

Kind regards,
Rob & the Team

Rated 4 out of 5 stars

Took time but the service provided by…

Took time but the service provided by Robert Love was excellent.

September 20, 2024
Unprompted review
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Reply from British Homebuyers

Hi Misbah,

We’re glad to have been able to help get the sale for you!

Myself and the team wish you well in the future.

Kind regards,
Rob & the Team

Rated 5 out of 5 stars

Great service

Great service. I would recommend Rob and his team everyday and twice on Sunday. Great services, most on the ball Estate agent I've used.

August 9, 2024
Unprompted review
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Reply from British Homebuyers

Hi Adam,

Thank you so much for your kind words, we’re glad to have helped!

Wishing you well in your new home!

All the best!
Rob

Rated 5 out of 5 stars

Sold my property within 6 weeks and…

Sold my property within 6 weeks and completion came less than 8 weeks past this. Couldn't of asked for anything better. Great customer service, slightly more expensive than other sellers but would defiantly use again.

October 9, 2024
Unprompted review
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Reply from British Homebuyers

Hi James,

We’re glad to have been able to help get the sale so quickly for you!

We all here wish you all the best moving forwards.

Best Wishes,
Rob & the Team

Rated 5 out of 5 stars

Alex and the team were great!

Alex and the team were great! Everything was simple and straight forward. They got my house sold very quickly after swapping from a local estate agent that didn’t get any interest any months. I would recommend & definitely use again.

August 16, 2024
Unprompted review
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Reply from British Homebuyers

Hi Ryan,

Thank you, really appreciate your feedback.

Please do not hesitate to get in touch if there is anything we can help with in the future.

Kind regards,
Alex & the team

Rated 5 out of 5 stars

Consistent, helpful support was key

Although I entered the remote process of using British Homebuyers with some trepidation (rather than appointing a local estate agent to work with face to face) I found that having Alex Clendon as my regular point of contact made the sale of my property as straightforward as it could be. He was always approachable by phone or text, courteous and easy to discuss issues with throughout the process. I am grateful that despite certain delays on the buyers’ part we were able to achieve the end goal satisfactorily. My thanks to Alex and British Homebuyers for this.

September 23, 2024
Unprompted review
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Reply from British Homebuyers

Hi Barry,

Thank you for your review as it means a lot to me on this side.

It was a pleasure working with you and I wish you all the very best with everything moving forward.

Kind regards,
Alex & the Team

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