British Homesellers Reviews 

484
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and supportive staff, who are described as professional, helpful, and attentive throughout the entire process. Many people found their overall experience to be outstanding and remarkably stress-free, often highlighting the team's dedication and positive approach. Reviewers frequently highlight the quick response times and clear communication from the team, ensuring they were well-informed and updated at every stage. This efficiency, combined with their proactive problem-solving and willingness to go above and beyond, made the buying or selling process much smoother and more enjoyable for users. People often felt well-supported and reassured, leading many to highly recommend the company for its reliable customer care.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, responsiveness,... See more

Service

People report positive experiences with service, often describing it as outstanding, excellent, and brilliant... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and prompt... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting it as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb experience with British Home Sellers from start to finish with our house sale. From initial contact with Nathan, right through to progressing the sale with Molly and Fallon, the communication b... See more

Company replied

Rated 5 out of 5 stars

We’ve just bought our home through British Home Sellers and had an amazing experience. Fallon was fantastic — extremely professional, gave clear information at all times, and was so quick to respond.... See more

Company replied

Rated 5 out of 5 stars

Having lost my husband 5years ago, the time had come to downsize. I had never sold or bought a house on my own and thanks to the help and guidance from both my selling agent and the lovely Charles the... See more

Rated 5 out of 5 stars

We bought our first home through British Home Sellers, and the experience was excellent from start to finish. Robert and his team were incredibly helpful throughout the process. A special mention... See more

Company replied


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

484 reviews

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No recent history of asking for reviews

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4.7

All reviews

(484)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Recently purchased a property

Recently purchased a property which was listed with British home sellers and I can’t fault them from start to finish. Communication was great and all in all a quick turnaround.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Pleasant service from start to finish

We recently completed the first home purchase through British Homesellers. The whole process was very smooth. They were very helpful at every stage. We contacted mostly with Alex Clendon who was incredibly helpful and efficient to deal with our enquiries promptly. Special thanks to him. Highly recommend.

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

A fully positive experience

I had a really positive experience with British Homesellers. I was a bit nervous about buying from an online agent, but from the very start of requesting a viewing on Rightmove, to completing the sale, they were brilliant. Always contactable, returned emails quickly, and I knew exactly what was happening at every stage. Really impressed, would definitely use them to sell my house if I move on in future.

January 25, 2024
Unprompted review
Rated 1 out of 5 stars

Didn't listen to simple instruction.

Gave the team a specific criteria when selling my house, they failed to vet potential buyers which resulted in a disappointed buyer and a disappointed seller (me). I sacked them for their incompetence, so no fee for them, everyone lost out.

January 26, 2024
Unprompted review
British Homesellers logo

Reply from British Homesellers

Dear Website User,

Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your experience.

As you have anonymized your trustpilot account we're not able to identify this specific case. Your feedback is important to us, and we want to ensure we fully understand your situation.

We would greatly appreciate it if you could reach out to us at your earliest convenience, either by emailing us at enquiries@britishhomesellers.co.uk or by giving us a call. This will enable us to investigate further as we whole heartedly care about providing a great service. So when we get it wrong, its important to us to investigate, try and put right and learn from the experience to improve.

Please do get in touch so we can properly investigate this.

Kind regards,
British Homesellers

Rated 5 out of 5 stars

Genuine Online Estate Agents

I had a very pleasant experience with British Homesellers. It was the first time I had purchased a property myself and they made it a very smooth purchase. Communication throughout the sale was great and Alex Clendon answered any queries I had and kept me up to date. When the sale was completed Charles Gale called to congratulate me the following day and arranged for my deposit to be returned which arrived in my bank account shortly afterwards.
I really recommend British Homesellers and would use them again in the future.
Thank you very much to you all.

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Praise for Charles Gale from a house buyer

Charles Gale was incredibly generous with his time and helpful when an already complicated house purchase was delayed by the conveyancer's technology problems at the last minute. He also mediated between us and the seller when progress had stalled due to mortgage lender's requirements.

Could not have stayed afloat without him, contact was always prompt and friendly.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Sold our house in Milton Keynes

We gave these guys a go after failing to sell through a traditional agent and within a couple of weeks we had a good offer. Can't really fault the team- Robert, Charles and Hannah were great with friendly communication and keeping us updated

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Give them a go! We're glad we did!

We turned to British Homesellers after we had tried to sell our flat unsuccessfully with a conventional estate agent. The whole team were helpful from the outset, waiting for us to be ready, reassuring us they could and would sell our flat, and their proactive approach was refreshing. Our circumstances were unusual as we were selling from overseas, but they made it work for us by arranging viewings in a concentrated time period, which resulted in three above-asking-price offers very quickly. We have now successfully sold, which proved to be quite lengthy, but Charles and Alex provided support and encouragement all the way. Even now after the event, Charles is still helping us with related issues. Exceptional customer service.
I thoroughly recommend the company.

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding team who CARE

Robert, Charles & Hannah at British Homesellers always delivered on super customer service. They would always pick up the phone to update me quickly as well as email me. They are professional and really do CARE. You need people who care when you go through the process of moving home so please do choose British Homesellers to take away the stress.

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

This company is not local to me but I cannot fault the service especially from Alex Clendon. Even though the purchase of the property had been passed to the progress team he couldn't do enough to help with any queries I had. Thank you Alex

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Faultless Selling Experience

I can't fault British Home Sellers. The whole experience was faultless. All actions required were clearly communicated and enabled the transaction to flow smoothly. I was kept up to date by the team, even if it was just a call to say that they were still waiting for the solicitors further down the chain. I would definitely use them again.

October 30, 2023
Unprompted review
Rated 5 out of 5 stars

First time buyers!

We started our mortgage process in February 23.
BHS were extremely helpful and always picked up the phone.
We had Robert Love who helped us through the process and stayed calm even when we were stressing out!
I would also like to thank Charles who stepped in when Rob was away.
Thanks team!

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

We had quite a long and complicated…

We had quite a long and complicated process not to do with the agency or seller. Hoewever, the support and communication from BHS was amazing . As it was a stressful process the reassurance and advice from our agent made a huge difference to us!

September 27, 2023
Unprompted review
Rated 4 out of 5 stars

Very happy experience

Dealt with Alex Clendon, who was very professional and offered good and timely advice throughout the whole sales process. Only minor concern was the lack of visibility of any other sales campaign activity outside of the usual 'on line' advertising.

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

A great experience from start to…

A great experience from start to finish, easy to communicate with and always happy to help with any queries. Alex was a pleasure to deal with and always responded in a timely manner.

July 25, 2023
Unprompted review

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