The initial talk with Cheryl was helpful, clear and direct. She did not use pressure tactics and I was able to end the first phone call armed with all the necessary information to discuss it with my w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke to Tom on the phone, he was very polite and explained everything very clearly about the policy. He took his time and asked if i had any questions. I had kept putting off looking for a policy... See more
From the start of my enquiry, Connor Rumble, Advisor, talked through and explained everything clearly and precisely. Felt totally at ease with the options provided before settling on the right cover... See more
Nice to hear a friendly voice at the end of the phone. The representative explained very clearly the process and answered any questions I had. I wasn’t put through to any other’ department’ which can... See more
Company details
About British Seniors
Written by the company
Contact info
4.9
Excellent
37K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful people
The customer service chap on the phone was polite and helpful to me, he was also patient i understood him.
I have been with them for sometime and they are a great company.
Thank you to all the staff
August 4, 2026
Unprompted review
Reply from British Seniors
Hi Keith, thank you for your kind words! We're so pleased to hear that you had a great experience with our team. Thank you for your continued support!
Great assistant
Great assistant, well informed, professional and friendly. Was very easy to get my policy and was more than happy with the outcome.
August 4, 2026
Asked to upgrade after 2 days
Asked to upgrade after 2 days, to higher rate, told I couldn't but could take out a second policy. No thanks there are other companies
August 1, 2026
Reply from British Seniors
Hi Melvin, thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We understand how disappointing it can be when the outcome isn't what you were hoping for. We appreciate you sharing your experience as we continue to review and improve our service.
Thank you again for your feedback, and we wish you all the best.
Customer service
Excellent, friendly and knowledgeable service. The fella on the phone was extremely friendly and made for easy transaction. Its either really good staff training or brilliant recruitment. Keep up the good work
August 4, 2026
Wayne was very precise and clear with…
Wayne was very precise and clear with the information he gave me. He was really helpful and had a nice manner.
August 4, 2026
I spoke to a gentleman who was…
I spoke to a gentleman who was friendly, helpful, understanding & knowledgeable.
August 4, 2026
Excellent service,very friendly and…
Excellent service,very friendly and understanding,listened to what I had to say or ask.Explained everything fully in way I could understand and follow.
August 4, 2026
Hayden was a very pleasant young man
Hayden was a very pleasant young man, easy to talk with and polite aswell.
August 4, 2026
Upbeat and informative
The call was upbeat and full of information. A positive experience.
August 4, 2026
Cam was friendly but professional
Cam was friendly but professional. He managed to change my mind from me waiting to think about all options to making a decision on the spot, goods sales.
August 4, 2026
The lady i spoke to put me at ease…
The lady i spoke to put me at ease straight away she asked what i wanted from my policy and once I had explained she was able offer me the exact policy.
July 29, 2026
Funeral plans
Hi they dealt with my dads funeral plan with respect and then I decided to open one up kelvin was great he talked me through it all and it was easy and simple and no hard sell so Thankyou for your kinds words about dad and thankyou for making my life simpler British seniors
August 4, 2026
Very professional friendly service
Very professional friendly service. Wayne didn’t try to sell me more than I wanted once I’d stated how much I can afford.
August 4, 2026
Great service
July 13, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.