The initial talk with Cheryl was helpful, clear and direct. She did not use pressure tactics and I was able to end the first phone call armed with all the necessary information to discuss it with my w... See more
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I spoke to Tom on the phone, he was very polite and explained everything very clearly about the policy. He took his time and asked if i had any questions. I had kept putting off looking for a policy... See more
From the start of my enquiry, Connor Rumble, Advisor, talked through and explained everything clearly and precisely. Felt totally at ease with the options provided before settling on the right cover... See more
Nice to hear a friendly voice at the end of the phone. The representative explained very clearly the process and answered any questions I had. I wasn’t put through to any other’ department’ which can... See more
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About British Seniors
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4.9
Excellent
37K reviews
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Easy to understand policy lovely lady…
Easy to understand policy lovely lady made me happy i picked the right policie
August 4, 2026
The lady i spoke to was called janie…
The lady i spoke to was called janie .She was very polite and explained everything to me clearly and at lenghth .
August 4, 2026
Very helpful staff
Very helpful staff, detailed the plans very well and she was very helpful
August 4, 2026
Customer service great
July 29, 2026
Happy Customer.
The gentleman I spoke to was very helpful. I have already got a policy with British Seniors and I wanted to top it up. Everything was explained to me I didn't feel pushed into anything. Very nice people. Thankyou.
August 3, 2026
Friendly staff.
The lady I spoke to, Katie, was extremely helpful and knew her stuff without being pushy. I found her to be polite and friendly a credit to the company. I cannot yet say if the payout is timely and fair but when it is time I will be beyond caring.
August 3, 2026
The customer service was first class…
The customer service was first class the member of staff was very knowledgeable about the product he explained everything I needed to know very clearly he was very professional from beginning to end he made the experience a pleasure
August 3, 2026
Very friendly and informativeservice
Very friendly, informative agent, Calum, explained the options very well and answered all questions. Did not feel pressured into making a decision.
August 3, 2026
Quick and easy
Quick and easy to set up insurance plan. Jacob was great, he explained all the options available and after choosing what I felt was right he explained the policy fully in easy to understand terms. Great service.
August 3, 2026
A very uncomplicated.and easy experience The gentleman who talked me through it…
The gentleman who talked me through it all was so kind and made me feel comfortable as at first I was very nervous, and was able to answer any questions I asked making the whole process very easy.
July 31, 2026
The process of arranging my life…
The process of arranging my life insurance was straightforward, and everything was explained clearly. she was friendly and helpful, and answered my question patiently. There is always room for improvement, but was please with the service
July 23, 2026
Fully explained in a very polite and…
Fully explained in a very polite and understanding way. Asked if I totally understood what I was agreeing with before accepting all conditions
Very understanding
August 3, 2026
Seemed upfront with everything he said…
Seemed upfront with everything he said very clear precise and a pleasure to talk to very efficient with answers etc.
August 3, 2026
The young man I spoke too was friendly…
The young man I spoke too was friendly and professional. He talked me through everything and wasn’t pushy at all
August 3, 2026
ALEX was very polite and friendly
ALEX was very polite and friendly. He explained everything as we went along and made things clear. A very pleasant experience.
August 3, 2026
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