The initial talk with Cheryl was helpful, clear and direct. She did not use pressure tactics and I was able to end the first phone call armed with all the necessary information to discuss it with my w... See more
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Review summary
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I spoke to Tom on the phone, he was very polite and explained everything very clearly about the policy. He took his time and asked if i had any questions. I had kept putting off looking for a policy... See more
From the start of my enquiry, Connor Rumble, Advisor, talked through and explained everything clearly and precisely. Felt totally at ease with the options provided before settling on the right cover... See more
Nice to hear a friendly voice at the end of the phone. The representative explained very clearly the process and answered any questions I had. I wasn’t put through to any other’ department’ which can... See more
Company details
About British Seniors
Written by the company
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4.9
Excellent
37K reviews
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Very professional friendly service
Very professional friendly service. Wayne didn’t try to sell me more than I wanted once I’d stated how much I can afford.
August 4, 2026
Great service
July 13, 2026
Very friendly and in formative
Very friendly and in formative. David listened to what I said and gave me answers to my questions.
August 4, 2026
Everything was explained and…
Everything was explained and understood. The staff explained very well and I had to take the policy straight away.
August 4, 2026
A good experience
I was very pleased with the way I was treated by the young man who talked me through the process. Was polite and respectful and explained everything to me.
August 4, 2026
Nathan excellent advice and information
August 4, 2026
Polite professional lovely to talk to
Polite professional lovely to talk to. Answered all questions didn't rush
August 4, 2026
Friendly, professional and efficient
It was a pleasure to talk to Dennis today. He made everything really easy to set up my account. I felt totally at ease chatting with him and he explained everything that I needed to know.
August 4, 2026
Easy to understand policy lovely lady…
Easy to understand policy lovely lady made me happy i picked the right policie
August 4, 2026
The lady i spoke to was called janie…
The lady i spoke to was called janie .She was very polite and explained everything to me clearly and at lenghth .
August 4, 2026
Very helpful staff
Very helpful staff, detailed the plans very well and she was very helpful
August 4, 2026
Customer service great
July 29, 2026
Happy Customer.
The gentleman I spoke to was very helpful. I have already got a policy with British Seniors and I wanted to top it up. Everything was explained to me I didn't feel pushed into anything. Very nice people. Thankyou.
August 3, 2026
Friendly staff.
The lady I spoke to, Katie, was extremely helpful and knew her stuff without being pushy. I found her to be polite and friendly a credit to the company. I cannot yet say if the payout is timely and fair but when it is time I will be beyond caring.
August 3, 2026
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