Broadview Shading Solutions Ltd Reviews 

414
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and smooth installation process, mentioning that workers arrive on time and leave homes exceptionally clean and tidy. Consumers are thoroughly delighted with the outstanding quality of the products, featuring beautiful shutters and durable awnings that fit seamlessly into their homes. Some reviewers were not happy with the pricing structure, noting that additional call-out fees and certain repair costs felt quite expensive. Furthermore, a few people mentioned experiencing unexpected delays in finishing installation projects or noted frustrating challenges regarding customer support and after-sales service.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting friendly, polite workers and... See more

Service

People report positive experiences with service, noting that the order process is simple and installations... See more

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the quality and... See more

Quality

Reviewers express great satisfaction and appreciation regarding the quality, noting that the blinds,... See more

Price

Users describe ambiguous interactions with price, as opinions on costs vary significantly among reviewers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Josh turned up on time, talk us through our options. Measured accurately and gave a competitive price. (Within £5.00 of other quotes) Fitters tidy, clean, polite and generally "n... See more

Company replied

Rated 5 out of 5 stars

Great job by Broadview, Already happy with last years downstairs shutters the fitter made a perfect job of fitting our shutters upstairs and took all the old blinds away leaving the bedrooms clean an... See more

Company replied

Rated 5 out of 5 stars

We finally settled on Broadview for shutters for our two front windows in our bedrooms of our bungalow. After settling on what we wanted in principal at the showroom, they came and measured up and... See more

Company replied

Rated 5 out of 5 stars

The team initially showed up at the scheduled time and date to take measurements and later for installation, which isn’t always guaranteed. The fitter worked efficiently, but as he was about to leave,... See more

Company replied


Company details

  1. Blinds Shop
  2. Awning Supplier
  3. Carport and Pergola Builder
  4. Garage Door Supplier
  5. Garden Building Supplier
  6. Window Treatment Store

Written by the company

Broadview Shading Solutions manufacture and install high quality awnings, blinds, shutters and outdoor garden pergolas for homes and businesses with a focus on attention to detail and a superb finish. Broadview made to measure blinds systems are designed for classic or modern home or offices using the latest technology such as motor, voice and solar control helping you to control your heating and cooling in a sustainable manor. Broadview are a Somfy Expert meaning automation of your blind system is at the touch of a button or just say "Blinds Open". Shaped windows or glass roofs at high level are common and we have the solutions to help lower your energy cost. Broadview plantation style window Shutters are available in many timber and MDF options shaped perfectly to order to your desired choice and budget. If you have outdoor space at home or work, Broadview Outdoor Living, the main UK Brustor distributor for high quality Pergolas, Electric roller screens and frameless glass systems have the solution for you. Broadview Vehicle awnings enable businesses to operate on the move whatever the weather and suit almost all vans. See why we have an Excellent Trustpilot Rating for yourself. Contact Us now.

Leading supplier of Awnings, Blinds, Shutters and Outdoor Living Solutions

Written by the company

Our experienced team are here to serve you from survey to installation
We value all our customers and their experience is important to us.

Broadview Shading Solutions

Contact Us Now for Expert Advice

For everything in window coverings or outdoor covered spaces for home and business perfect shading solutions.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

414 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(414)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Excellent from visiting the showroom, site visit to the installation of the pergola.
Definitely recommend Broadview and would use them again.

June 16, 2025
Broadview Shading Solutions Ltd logo

Reply from Broadview Shading Solutions Ltd

Thank you for leaving us an Excellent 5 Star Review we are delighted and it is what we strive for.
Best Regards
From All at Broadview Shading Solutions Ltd

Rated 5 out of 5 stars

Great experience. Lovely replacements awning

Had been searching for a new awning on out old but working mechanism. These guys visited to price and brought samples. Ordered and delivered in timescales and fitters great on the day. We also had arm tightened as it was sagging. Really happy.

May 13, 2025
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Reply from Broadview Shading Solutions Ltd

Thank you Will for this glowing review of your Broadview Shading Solutions Brustor Awning and the experience you have received. We are pleased you are happy.
Best Regards
The Broadview Awnings Team

Rated 2 out of 5 stars

Your warranty is useless when it inevitably breaks

We bought a 7.5m x 3.5m Brustor blind, installed in March 2023. Paid extra for anemometer and automatic closing if the wind got too high, total cost £6,271. In August 2024 staff reported a loud bang, and discovered the blind was broken. Had to pay £150 for Broadview even to pass an opinion on the warranty claim, then they told us it was damaged by rain and therefore not covered. That was the first time they said that rain could destroy it - they had previously said not to leave it retracted when wet to avoid mould.

All three folding arms had snapped, and they quoted us £2,924.40 to repair it. I very much feel like I am being milked like a cash cow, and resent it. I have decided not to consider Broadview Blinds for the next installation, and I cannot in conscience recommend them.

September 19, 2024
Unprompted review
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Reply from Broadview Shading Solutions Ltd

Dear Mr Sanders. Our team have investigated your case. We value our reviews and processes and fair reviews and offer a high level of service and product. Our Excellent status reflects this. It seems your sun awning which is shower proof has been left out in very heavy rainfall beyond the capabilities of the system. The mass of water across the square metre area of your awning ( 1 kg = 1 litre) you can realise the forces when an awning is left out in conditions it is not designed for.
We appreciate this is accidental and weather can destroy all manor of items outside.
If you would like to discuss this further please feel free to contact our customer services team they are on hand to advise you in repairs.
Thank you
The Broadview Shading Team

Rated 5 out of 5 stars

Absolutely super job!

Your fitter Arek arrived on time with everything he needed and fitted the shutters in two rooms perfectly. Very pleased and he was a very efficient and courteous man.

March 12, 2025
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Reply from Broadview Shading Solutions Ltd

That's what we like to hear a Super job, we are very pleased to receive your review thank you from all of the team at Broadview Shading Solutions.
We hope to see you again
Thank you once again and Best Regards

Rated 1 out of 5 stars

We had 3 large windows measured by…

We had 3 large windows measured by William and though they were slightly different sizes expected the blinds to be balanced with each other in their design. They were not and now William says there is nothing they can do. Make sure you get a design of what work is to be done, we thoughly regret not getting one.

December 20, 2024
Unprompted review
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Reply from Broadview Shading Solutions Ltd

Hello Linda
Thank you for your review. We feel we do need to clarify that your windows are not “slightly” different, the drops actually differ approximately 30mm. The difference in alignment is due to the window heights being different and the shutter slats cannot align in this case. This is common where it is more noticeable on the same room of varying window heights. We understand you have been in touch and discussed this and do hope you feel this is not a fault or product or installation.
Kind Regards
The Broadview Team


Rated 2 out of 5 stars

Wrong blinds for two Velux windows.

Blinds for two Velux windows came and were wrong. A roller blind came and was not square to the window sill. It was taken away nearly a month ago and not seen since despite emails sent asking for it back before Christmas.
Velux blinds arranged to fit on 19th December but they didn't show up so now rearranged for the 14th January. I don’t know whose fault this was but full access was given to Broadview to measure and assess prior to the wrong units being sent from Velux. Draw your own conclusions.

December 3, 2024
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Reply from Broadview Shading Solutions Ltd

Dear Roger,
Thank you for your review. Apologies your email had landed with our team just after they had finished prior to Christmas so communication was delayed. however the roller blind has now been installed.
With regard to your Velux windows these weren’t working preventing installation of the blinds then as agreed we would return after these were replaced. However due to a change by Velux some additional items were required and we have now confirmed a rebook date with you. I do hope all will be satisfactory.
Best Regards
The Broadview Team

Rated 5 out of 5 stars

The shutters look lovely…

The shutters look lovely and the fitters were very polite. Had in issue with one of the panels being the wrong size but was rectified quickly.

December 15, 2024
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Reply from Broadview Shading Solutions Ltd

Thank you for your 5 Star Review of your Broadview Shutters it is much appreciated.
We hope to see you again in the future.
Many thanks
Ian

Rated 5 out of 5 stars

Done

The issue was attended to all all corrected now

December 6, 2024
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Reply from Broadview Shading Solutions Ltd

Thank you Jonathan
Kind Regards
From the Team at Broadview

Rated 5 out of 5 stars

A great company with great products

From point of meeting the team to design to delivery, communications were exceptional.

The product is robust, with quality engineering. The chaps who installed the canopy were amazing and cared for our every need. Very glad we went with these guys and did not fall for buying some cheaper solutions on line!

September 10, 2024
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Reply from Broadview Shading Solutions Ltd

Thank you Alex for leaving us a 5 Star Excellent Review, it is great to hear you thought that we were exceptional and you are glad you chose Broadview for your outdoor living shading solutuon.
Best Regards
From All at Broadview Shading Solutuions

Rated 4 out of 5 stars

The installation was good but the team…

The installation was good but the team failed to fit a wind speed anemometer, which was included in the price. I had to sort this out with the office. Which should not have been necessary.

December 23, 2024
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Reply from Broadview Shading Solutions Ltd

Dear Mr Lockwood,
Thank you for your review. Our Team were informed by our installer it had been left off accidentally and we returned to install this for you. We do hope you enjoy the use of your Brustor Awning this year and if you require anything please do not hesitate to contact our Team.
Kind Regards
The Broadview Team

Rated 4 out of 5 stars

Happy to Recommend

We visited Broadview looking for details about the purchase and fitting of a bathroom blind. After some discussions in the store we agreed for a home visit to complete the measuring process. We were visited by Josh, a family member who was very friendly , came with loads of samples , very knowledgeable but put no pressure on us to commit in any way. As it happened whilst at our home I asked questions about the fitting of a blind for our lantern window. Josh explained the options available. He took the measurements of both windows and within a few days we were supplied with a quote. After a little while we decided to proceed with the purchase of both curtain blinds.
Everything about the service was 5 ⭐️ however we were told that our bathroom blind would be fitted in 3 weeks and the lantern in 5 week. We proceeded on this basis. After 4 weeks we had to chase for fitting date only to be told that the bathroom blind was ready but they were waiting for the lantern blind to come in. We were disappointed but accepted a date for fitting.
The fitter was excellent, came and finished within an agreed time frame and was very tidy and cleaned up after,
As we said above we would have scored a maximum but the delay in fitting our bathroom blind and the need for chasing (none of this would have happened if only one product purchased) we have reduced to a 4 ⭐️.
We would definitely recommend.

December 3, 2024
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Reply from Broadview Shading Solutions Ltd

Thank you for your 4 star review it is much appreciated. We have fedback to our installations team your comments on the split lead times and are delighted you would recommend us.
Best Regards
The Broadview Blinds Team.

Rated 5 out of 5 stars

The people at broadview Broadstone…

The people at broadview Broadstone were very pleasant and helpful kept me informed and updated on all of the preceding and cleared up after them self.

September 27, 2024
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Reply from Broadview Shading Solutions Ltd

Thank you Sherry your 5 Star Review is what we work hard to achieve and are delighted you thought we were excellent.
Best Regards
The Broadview Team

Rated 5 out of 5 stars

Fantastic range of roller and vertical…

Fantastic range of roller and vertical blinds, nothing to much trouble for staff when selecting product. A very efficient service and blinds superbly fitted

December 12, 2024
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Reply from Broadview Shading Solutions Ltd

Thank you Gordon your review is very welcome we are pleased your blinds are superbly fitted and the range of blinds from Broadview was fantastic.
Regards
The Broadview Team

Rated 4 out of 5 stars

Very god products and installed by…

Very god products and installed by competent installers. Would certainly recently recommend Broadview Blinds when fitting new blinds or shutters

August 15, 2024
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Reply from Broadview Shading Solutions Ltd

Hello David thank you for your Very Good 4 star review of Broadview Blinds both products and installers.
It is much appreciated.
Kind Regards
The Broadview Team

Rated 5 out of 5 stars

Excellent service

Excellent service from the time walking into showroom, looking,choosing and arranging friendly service. Quick delivery and clean and tidy fitting.

December 10, 2024
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Reply from Broadview Shading Solutions Ltd

Thank you Mrs Hooper we welcome excellent reviews and always try to deliver the best product and service we possibly can.
We hope to see you again in the future.
Kind Regards
The Broadview Team

Rated 5 out of 5 stars

fist class service

you did everything i asked neat clean polite how unusual to get a good job done these days first class i wish every company were as good

September 20, 2024
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Reply from Broadview Shading Solutions Ltd

Thank you Madeline for leaving us an Excellent 5 Star review we are delighted.
Best Regards
The Broadview Team

Rated 5 out of 5 stars

Pergola and lantern blinds

From the very first contact through to the installation it has been a joy dealing with the team at Broadview. We had a single storey extension on our house a few years ago and have been looking for someone to build a pergola onto the back and to install some shading into the large roof lanterns. Having spoken with a few companies, we came across Broadview when we were taking a short break in Dorset. The solutions for the pergola and shading are exactly what we wanted and at a great price. The service throughout has been friendly, prompt and not at all salesy. We would highly recommend.

November 5, 2024
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Reply from Broadview Shading Solutions Ltd

Thank you Martin we appreciate the 5 Star Excellent Review of our products and service.
Best Regards
The Broadview Team

Rated 2 out of 5 stars
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Reply from Broadview Shading Solutions Ltd

Dear Kathleen,
Thank you for your review. The Mottura Blind that you ordered, unfortunately a vital part was out of stock for a long time (parts coming from Italy) which lead to some longer delay than expected.

Our team did update you on this on a regular basis and in sympathy a hamper was offered as a good will gesture and to thank you for your patience.

When we finally received the item unfortunately the spring inside the blind was snapped. A replacement sourced and we repaired in house and completed the installation beginning of December.

Apologies for this delay once again which was unforseen.
Kind Regards
The Broadview Team

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