OSB for UFH with aluminium layer-Great product at reasonable price, haven’t installed it yet but it looks promising. Over all great service (I was assisted when placed order for wrong product, refunde... See more
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I purchased 22mm foiled backed load bearing boards to do my underfloor heating exactly as described Happy to buy again Competitive price as they do a price promise Still yet to finish off this... See more
Ben was really helpful and knowledgeable about my options about fixing a system that wasn’t working correctly!! Thank you!
Cannot fault at all, couldn’t be happier. Arrived 2 days earlier than estimated, great email communication and call from driver on the day to give a couple of hours notice. Delivered to the drive and... See more
Company replied
Company details
- Heating Equipment Supplier
- Building Materials Supplier
- Boiler and Heating Service
- Home Improvement Store
- Plumbing Supply Store
Written by the company
Welcome to The UFH Group, your ultimate source for premium underfloor heating systems. As a leading provider, we specialise in both electric and water underfloor heating, offering everything from the individual components to complete solution kits that include all necessary products and accessories for effortless installation. Our range also extends to bespoke insulation boards, tailored to support any pipe size for enhanced efficiency and ease of installation. We pride ourselves on stocking market-leading brands such as Heatmiser, Mapei, Reliance Water Controls, Tio, Uponor, Whisper Controls, and innovative solutions from Tekwarm and Tekcem, ensuring quality, durability, and energy efficiency. At The UFH Group, we're dedicated to elevating your heating experience with our exceptional support, aftercare, and deep industry knowledge. Whether you're looking for a full system, individual components, or smart thermostats, our expert team is here to provide personalised guidance and support. Our commitment to excellence is reflected in every interaction and backed by the positive feedback from our satisfied customers. Discover the difference with The UFH Group and transform your space with our efficient, reliable underfloor heating solutions. For more information, visit our website at www.theufhgroup.co.uk, call us at 03300565830, or email our team at sales@theufhgroup.co.uk. The UFH Group is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including InsulationUK, Builders Merchant Direct, Screeds Direct, and Renders Direct.
Contact info
Unit 2 Power Park, Commercial Road, S63 9BL, Rotherham, United Kingdom
- 03300 565 830
- sales@theufhgroup.co.uk
- theufhgroup.co.uk
4.8
Excellent
131 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ben was really helpful and…
Ben was really helpful and knowledgeable about my options about fixing a system that wasn’t working correctly!!
Thank you!
May 15, 2026
I purchased 22mm foiled backed load…
I purchased 22mm foiled backed load bearing boards to do my underfloor heating exactly as described
Happy to buy again
Competitive price as they do a price promise
Still yet to finish off this project that I’m self doing in my spare time
Hoping the foiled back boards make a good conductive and spread the heat evenly
October 10, 2025
OSB for UFH with aluminium layer-Great…
OSB for UFH with aluminium layer-Great product at reasonable price, haven’t installed it yet but it looks promising. Over all great service (I was assisted when placed order for wrong product, refunded without any issues) and quick and efficient delivery! Top stars so far!
May 6, 2026
Identified the old manifold
Identified the old manifold, and quick at responding to queries.
Delivery was on time..
April 8, 2026
Reply from The UFH Group
Thank you Paul for the feedback, we are glad we were able to help.
Jenny
The UFH Group
Great Service
March 16, 2026
Reply from The UFH Group
Thank you Richard for the feedback!
Jenny
The UFH Group
Great advice and super quick delivey
Great advice and super quick delivey, easy order and quality products.
March 17, 2026
Reply from The UFH Group
Thank you Brian for taking the time to leave us a review, it is appreciated when customers give feedback
Jenny
The UFH Group
Product was fine and arrived promptly
Product was fine and arrived promptly, however £35 for postage for a single actuator in a small box is exorbitant. How this is justified I don’t know although I’m sure you’ll attemt it. Would look elsewhere next time as the product cost £15!!!!!
March 6, 2026
Reply from The UFH Group
Hi Mr Clifton, thank you for your feedback - that product does have several carriage options including a £9.99 express parcel which is the default when you get to shipping, you have to choose the £35 carriage charge (offers same delivery time). I appreciate there are several options available and it may be confusing and we will look to review this.
Jenny
The UFH Group
Cannot fault at all
Cannot fault at all, couldn’t be happier. Arrived 2 days earlier than estimated, great email communication and call from driver on the day to give a couple of hours notice. Delivered to the drive and helped hand deliver to the garage. Excellent price compared to others and £25 delivery! Brilliant company and service 👍
March 9, 2026
Reply from The UFH Group
Thank you Gareth for your review, it is really appreciated. We pride ourselves on offering the best service we can. We hope your project went well
Jenny
Insulation UK
Well packaged
Well packaged, quick response to information requested, delivered exactly on time, good to deal with
February 27, 2026
Reply from The UFH Group
Thank you Kevin for taking the time to leave us a review, we are pleased our service met your expectations 😊
Jenny
The UFH Group
Everything as expected
Customer service was precise and helpful as was delivery. As expected. Nothing to fault.
February 5, 2026
Reply from The UFH Group
Thank you Adam for the feedback, it is really appreciated.
Jenny
The UFH Group
Incorrect item supplied originally
Incorrect item supplied originally. refund and correct item with no quibbles - good service.
January 7, 2026
Reply from The UFH Group
Thank you Simon for the feedback, unfortunately mistakes happen and I am pleased we manged to sort it out for you.
Jenny
The UFH Group
Helpful answer to a technical question…
Helpful answer to a technical question supported by documentation. Prompt delivery and great communication.
January 7, 2026
Reply from The UFH Group
Thank you Chris for taking the time to leave us feedback, it is really appreciated.
Jenny
The UFH Group
First Class
Not only a competitive price for the items I purchased the guys there are very polite and friendly. I found them very responsive when I was asking question about suitability etc, providing me with the right advise for me to get the outcome I needed. Call out to Ben who dealt extremely well with my 100's of questions, obviously a subject matter expert.
January 5, 2026
Reply from The UFH Group
Thank you Kevin for taking the time to leave us such a great review, I have passed on your comments to Ben who will be over the moon with such great feedback (and yes he is definitely a subject matter expert 😊)
Jenny
The UFH Group
Great guidance and a smooth experience
Great guidance and a smooth experience; I'll definitely return for future needs.
January 5, 2026
Unprompted review
Reply from The UFH Group
Thank you Genesis for such positive feedback, and we look forward to seeing you shop with us again.
Jenny
The UFH Group
Reply from The UFH Group
Thank you for the feedback and 5 stars it is really appreciated 😍
Jenny
The UFH Group
Driver was great
Driver was great. Communication was great. Thank you for your service
December 16, 2025
Reply from The UFH Group
Thank you Ellis for the great feedback , I have passed your comments onto the driver
Jenny
The UFH Group
Reply from The UFH Group
Thank you for the 5⭐'s
Jenny
The UFH Group
Really good shop
Very fast delivery. Product as described, well-protected during delivery. Lowest prices I could find online. I will definitely use this store again.
Thanks UFH Group
December 1, 2025
Reply from The UFH Group
Thank you Tomasz, your feed back is really appreciated and we look foward to you shopping with us again,
Jenny
The UFH Group
Good service
We had a small issue, that have been sorted very quickly. Very profesional
November 28, 2025
Reply from The UFH Group
Hi Isac, thank you for your feedback. I understand your frustrations, we too were frustrated and as you will appreciate had to take this up with the supplier. and this does take time. I do believe we have contacted you offline within 24 hours with a resolution that has been accepted.
Jenny
The UFH Group
Reply from The UFH Group
Thank you for the great feed back it is really appreciated 🤩
Jenny
The UFH Group
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