OSB for UFH with aluminium layer-Great product at reasonable price, haven’t installed it yet but it looks promising. Over all great service (I was assisted when placed order for wrong product, refunde... See more
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I purchased 22mm foiled backed load bearing boards to do my underfloor heating exactly as described Happy to buy again Competitive price as they do a price promise Still yet to finish off this... See more
Company replied
Product was fine and arrived promptly, however £35 for postage for a single actuator in a small box is exorbitant. How this is justified I don’t know although I’m sure you’ll attemt it. Would look els... See more
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Ben was really helpful and knowledgeable about my options about fixing a system that wasn’t working correctly!! Thank you!
Company replied
Company details
- Heating Equipment Supplier
- Building Materials Supplier
- Boiler and Heating Service
- Home Improvement Store
- Plumbing Supply Store
Written by the company
Welcome to The UFH Group, your ultimate source for premium underfloor heating systems. As a leading provider, we specialise in both electric and water underfloor heating, offering everything from the individual components to complete solution kits that include all necessary products and accessories for effortless installation. Our range also extends to bespoke insulation boards, tailored to support any pipe size for enhanced efficiency and ease of installation. We pride ourselves on stocking market-leading brands such as Heatmiser, Mapei, Reliance Water Controls, Tio, Uponor, Whisper Controls, and innovative solutions from Tekwarm and Tekcem, ensuring quality, durability, and energy efficiency. At The UFH Group, we're dedicated to elevating your heating experience with our exceptional support, aftercare, and deep industry knowledge. Whether you're looking for a full system, individual components, or smart thermostats, our expert team is here to provide personalised guidance and support. Our commitment to excellence is reflected in every interaction and backed by the positive feedback from our satisfied customers. Discover the difference with The UFH Group and transform your space with our efficient, reliable underfloor heating solutions. For more information, visit our website at www.theufhgroup.co.uk, call us at 03300565830, or email our team at sales@theufhgroup.co.uk. The UFH Group is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including InsulationUK, Builders Merchant Direct, Screeds Direct, and Renders Direct.
Contact info
Unit 2 Power Park, Commercial Road, S63 9BL, Rotherham, United Kingdom
- 03300 565 830
- sales@theufhgroup.co.uk
- theufhgroup.co.uk
4.7
Excellent
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Easy to use there online website and…
Easy to use there online website and was with me in 2-3 days, very good company
November 8, 2024
Reply from The UFH Group
Hi Nicholas,
Thank you for your fantastic 5-star review! We’re delighted to hear that you found our website easy to use and that your order arrived promptly within 2-3 days. It’s great to know we met your expectations, and we’re thrilled to have earned your trust as a valued customer.
We look forward to assisting you again in the future!
Many thanks,
The UFH Group
Underfloor Heating
I contacted the sales department and they were extremely helpful in completing my order. Delivery was first class and all components were received in tact. It made my underfloor heating job easy to install
September 19, 2024
Reply from The UFH Group
Hi Trevor,
Thank you for your wonderful 5-star review! We’re delighted to hear that our sales team was able to assist you with your order and that the delivery arrived in perfect condition. It’s great to know that the components made your underfloor heating installation smooth and easy. Your satisfaction is our priority, and we’re thrilled to have helped with your project.
We look forward to serving you again in the future!
Many thanks,
The UFH Group
Speedy delivery!
We decided to add an extra room to the underfloor heating project and they sent the new manifold next day so we could get on with our project without delay!
October 18, 2024
Reply from The UFH Group
Hi Justine,
Thank you for your fantastic 5-star review! We’re thrilled to hear that we could assist with the extra room for your underfloor heating project and that the new manifold arrived the next day. It’s great to know that we helped keep your project on track without delay!
We look forward to helping you with any future projects.
Many thanks,
The UFH Group
Sent an email with old flow meter and…
Sent an email with old flow meter and Ben replied with the new version information, which was very helpful , so I ordered new parts on his information, I haven’t fitted them yet so I sure if they actually fit??
October 2, 2024
Reply from The UFH Group
Hi Victoria,
Thank you for your 5-star review! We’re glad to hear that Ben was able to provide you with helpful information on the new version of the flow meter. We appreciate your trust in ordering the new parts based on his advice, and if you have any questions when fitting them, feel free to reach out—we’re always here to help!
We look forward to hearing how everything works out.
Many thanks,
The UFH Group
The service and people on the end of…Amazing ⭐️⭐️⭐️⭐️⭐️
The service and people on the end of the phone was incredible ⭐️⭐️⭐️⭐️⭐️.
Quality ⭐️⭐️⭐️⭐️⭐️
September 30, 2024
Reply from The UFH Group
Hi Lee,
Thank you for your fantastic 5-star review! We’re absolutely thrilled to hear that you had an amazing experience with our service and team. Providing top-quality service is what we strive for, and it’s wonderful to know we hit the mark for you. Your kind words and ⭐️⭐️⭐️⭐️⭐️ rating mean the world to us!
We look forward to assisting you again in the future.
Many thanks,
The UFH Group
Reply from The UFH Group
Hi Terence,
Thank you for your 5-star review! We're happy to hear that you found our product great and that replacing your two valves was an easy process. Your satisfaction is our priority, and it's great to know we delivered!
We look forward to helping you again in the future.
Many thanks,
The UFH Group
Will use again, highly recommend
Easy to order and item delivered when it was supposed to be.
August 19, 2024
Reply from The UFH Group
Hello Keith,
Thank you for the fantastic 5-star review! We're thrilled to hear that the ordering process was easy and that your delivery arrived as expected. Your recommendation means a lot to us, and we're glad to know you'd choose to use us again.
We appreciate your feedback and look forward to serving you in the future!
Many thanks,
The UFH Group
Fantastic service and refunded my…
Fantastic service and refunded my delivery charges when they didn't have to
August 7, 2024
Reply from The UFH Group
Hello Peter,
Thank you for the fantastic 5-star review! We're thrilled to hear that you had a great experience with our service and that we were able to assist with the delivery charge refund. We always strive to go above and beyond for our customers, and it's wonderful to know that our efforts made a positive impact on your experience.
We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
The UFH Group
👍👍👍👍👍👍👍👍👍👍👍👍
July 30, 2024
Reply from The UFH Group
Hello Rafal,
Thank you for the awesome 5-star review! 👍👍👍 We're thrilled to see all those thumbs up and are delighted that you're so pleased with our service. Your feedback really made our day!
We look forward to continuing to provide you with excellent service in the future.
Many thanks,
The UFH Group
Reply from The UFH Group
Hello Leslie,
Thank you for the wonderful 5-star review! We're delighted to hear that your order was delivered on time and that you are pleased with the product. Ensuring timely delivery and high-quality products are our top priorities, and it's fantastic to know we met your expectations.
We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
The UFH Group
Everyone is friendly till the point you…
Everyone is friendly till the point you place the order and then are pretending to don’t see your emails.
July 17, 2024
Reply from The UFH Group
Hello Ion,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and the issues you faced with our communication after placing your order. This is not the level of service we strive to provide, and we regret that we fell short in your case.
reviewing our records, it appears that all emails related to your order have been replied to. However, it seems there has been a miscommunication, and we would like to resolve this matter promptly.
Could you please provide us with your order details or contact our customer service team directly at Sales@theufhgroup.co.uk so we can address this issue immediately?
We value your business and hope to have the opportunity to make things right.
Many thanks,
The UFH Group
Order and delivery were smooth
Order and delivery were smooth. Good customer service when called.
July 15, 2024
Reply from The UFH Group
Hello Robynne,
Thank you for your positive review! We're pleased to hear that your order and delivery process went smoothly and that you received good customer service when you called. We strive to provide a seamless experience for our customers and appreciate your feedback.
If there's anything we can do to make your experience even better, please let us know. We look forward to serving you again in the future.
Many thanks,
The UFH Group
Reply from The UFH Group
Hello Martin,
Thank you for the fantastic 5-star review! We're thrilled to hear that you were pleased with our great service and fast delivery. Providing efficient and high-quality service is our top priority, and it's wonderful to know we met your expectations.
We appreciate your feedback and look forward to continuing to serve you with excellence in the future.
Many thanks,
The UFH Group
Speed of service and understanding with…
Speed of service and understanding with the customer
June 26, 2024
Reply from The UFH Group
Hello Samer,
Thank you for the 5-star review! We’re delighted to hear that you appreciated the speed of our service and our team's understanding approach toward customer interactions. Our goal is to provide efficient service while ensuring that we fully understand and meet our customer's needs, and it’s rewarding to know that we've achieved this with your experience.
We appreciate your feedback and look forward to continuing to serve you with the same attentiveness and speed in the future.
Many thanks,
The UFH Group
Styrofoam boards for underfloor heating…
Styrofoam boards for underfloor heating were cut sloppily, the sides had waves, nothing stuck to each other.
It cost me a lot of time and material to even it all out.
June 28, 2024
Reply from The UFH Group
Hello Michal,
Thank you for your review and for bringing this issue to our attention. We're sorry to hear that the boards did not meet your expectations this time, especially considering your previous positive experiences with our products.
We strive to maintain high-quality standards, and it sounds like we fell short in this instance. We would love the opportunity to investigate this further and ensure that such issues are rectified. Although we have not yet received any photos or additional information, we encourage you to send us details at your earliest convenience so we can address the problem effectively.
Your satisfaction is important to us, and we are committed to making this right for you. Please reach out to our customer service team directly so we can assist you further and discuss possible solutions to compensate for the time and material you had to spend.
Thank you again for choosing us for your orders, and we hope to resolve this matter to your satisfaction soon.
Many thanks,
The UFH Group
Excellent service
June 28, 2024
Reply from The UFH Group
Hello Andrew,
Thank you for the 5-star review! We're thrilled to hear that you experienced excellent service with us. Our team strives to provide outstanding customer support and a seamless experience, and it's rewarding to know we met your expectations. We appreciate your feedback and look forward to continuing to serve you with the same high standards in the future.
Great services
June 18, 2024
Reply from The UFH Group
Hello Tom,
Thank you for the 5-star review! We're delighted to hear that you experienced great service with us. Our team is dedicated to providing exceptional service at every touchpoint, and it's rewarding to know we've succeeded in delivering this to you. We appreciate your feedback and look forward to serving you again with the same high standards.
Many thanks,
The UFH Group
Easy to shop and reasonably priced
Easy to shop and better priced than most websites.
Shipping was quite expensive but on par with other websites, and took 4 days (estimated 2-4 days).
June 21, 2024
Reply from The UFH Group
Hi Chris,
Thank you for your 4 star review and for taking the time to share your feedback!
We're glad to hear that you found our website easy to navigate and our pricing better than most. Our aim is to provide a straightforward and value-driven shopping experience, and it's encouraging to know we've achieved this.
We understand your note on the shipping costs. While we strive to keep them competitive and on par with industry standards, we also ensure that our delivery services are reliable and efficient. It's good to hear that your order arrived within the estimated 2-4 days, and we appreciate your understanding in this regard.
We value your feedback as it helps us to continue improving our services. We look forward to serving you again soon on future requirements you may have, and aim for that fifth star next time!
Many thanks,
The UFH Group
Really helpful team
Really helpful team, great customer service and brilliant delivery!!
The Team helped me out when we had under ordered an item, we had a deadline to meet and needed a quick delivery. They did everything they could to help us out.
Thank you very much
May 31, 2024
Reply from The UFH Group
Hello Gerard,
Thank you for the 5-star review! We're thrilled to hear that our team was able to assist you effectively, especially when you were under pressure to meet a deadline. It's our goal to not only meet but exceed customer expectations by providing timely solutions and excellent service. Your acknowledgment of our efforts to ensure quick delivery and resolve your ordering issue is greatly appreciated.
We're glad we could help and are here for any future needs you might have. Thank you for choosing us and for taking the time to share your positive experience.
Many thanks.
The UFH Group
Good price online but backed up by…
Good price online but backed up by great phone service. High service business based in the UK - highly recommended. Had the best price too.
May 22, 2024
Reply from The UFH Group
Hi Peter,
Thank you for the 5 star review!
We're thrilled to hear that you were pleased with our pricing and phone service. It's wonderful to know that our efforts to provide excellent service are appreciated. Your recommendation means a lot to us.
Many thanks.
The UFH Group
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