OSB for UFH with aluminium layer-Great product at reasonable price, haven’t installed it yet but it looks promising. Over all great service (I was assisted when placed order for wrong product, refunde... See more
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See what reviewers are saying
I purchased 22mm foiled backed load bearing boards to do my underfloor heating exactly as described Happy to buy again Competitive price as they do a price promise Still yet to finish off this... See more
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Product was fine and arrived promptly, however £35 for postage for a single actuator in a small box is exorbitant. How this is justified I don’t know although I’m sure you’ll attemt it. Would look els... See more
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Ben was really helpful and knowledgeable about my options about fixing a system that wasn’t working correctly!! Thank you!
Company replied
Company details
- Heating Equipment Supplier
- Building Materials Supplier
- Boiler and Heating Service
- Home Improvement Store
- Plumbing Supply Store
Written by the company
Welcome to The UFH Group, your ultimate source for premium underfloor heating systems. As a leading provider, we specialise in both electric and water underfloor heating, offering everything from the individual components to complete solution kits that include all necessary products and accessories for effortless installation. Our range also extends to bespoke insulation boards, tailored to support any pipe size for enhanced efficiency and ease of installation. We pride ourselves on stocking market-leading brands such as Heatmiser, Mapei, Reliance Water Controls, Tio, Uponor, Whisper Controls, and innovative solutions from Tekwarm and Tekcem, ensuring quality, durability, and energy efficiency. At The UFH Group, we're dedicated to elevating your heating experience with our exceptional support, aftercare, and deep industry knowledge. Whether you're looking for a full system, individual components, or smart thermostats, our expert team is here to provide personalised guidance and support. Our commitment to excellence is reflected in every interaction and backed by the positive feedback from our satisfied customers. Discover the difference with The UFH Group and transform your space with our efficient, reliable underfloor heating solutions. For more information, visit our website at www.theufhgroup.co.uk, call us at 03300565830, or email our team at sales@theufhgroup.co.uk. The UFH Group is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including InsulationUK, Builders Merchant Direct, Screeds Direct, and Renders Direct.
Contact info
Unit 2 Power Park, Commercial Road, S63 9BL, Rotherham, United Kingdom
- 03300 565 830
- sales@theufhgroup.co.uk
- theufhgroup.co.uk
4.7
Excellent
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Order
Received phone call just minutes after sending an Email enquiry and got correct information from assistant 👍. Then ordered part (1013008) and it arrived next day 👍.
Didn’t get a proper Invoice/Receipt though, maybe change the 5⭐️ to 4⭐️
May 1, 2024
Reply from The UFH Group
Hi Michael,
Thank you for your 5 star review!
Its great to hear you were happy with our service, our team work hard to communicate with our customers as quickly as possible to make sure you receive your order fast.
Regarding your comment on the invoice, if you would like us to email you one over please request this at sales@theufhgroup.co.uk and the team will get one over to you right away.
We appreciate you taking the time to leave us feedback, and if you have any requirements in the future please get in touch.
Many thanks,
The UFH Group
Great service
Great service. Hassle free. Friendly driver when the boards etc arrived. They have their own on board fork lift. It was well wrapped and weather proof. Just make short there is enough access for a class 3 or class 2 truck. Could not fault.
April 29, 2024
Reply from The UFH Group
Hi Mark,
Thank you for the 5 star review!
We're pleased to hear you found your experience with us hassle free, our team works hard to make sure every customer is satisfied with the service they receive from us.
Thank you for your feedback on vehicle size, as we have an in-house logistics team and a variety of trucks in our fleet, we can tailor the vehicle to any access restrictions, we just ask our customers to give us a call or send an email so we can send this on to our transport planning department.
We appreciate you taking the time to leave your feedback, and hope to see you again on any further underfloor heating requirements you may have.
Many thanks,
The UFH Group
Reply from The UFH Group
Hi Joanna,
Thank you so much for 5 star re and the recommendation!
Our team work hard to make sure every customer receives a tailored service, and were happy to hear that we achieved this.
Thank you again for taking the time to leave a review, and if you have any requirements in the future please get in touch.
Many thanks,
The UFH Group
very happy excellent service
April 3, 2024
Reply from The UFH Group
Hi Lulzim,
Thanks for the 5 star review and your kind words!
We're so pleased that you were happy with the service from the UFH Group.
We really appreciate you taking the time to leave your feedback, and if you have any further requirements, please get in touch!
Many thanks,
The UFH Group
Reply from The UFH Group
Hi Brian,
Thank you for the 5 star review and lovely words.
It's wonderful to hear that you had a great experience ordering from us, the team work hard to provide great service for every customer.
We appreciate you taking the time to leave your feedback, and please get in touch if you have any further requirements!
Many thanks,
The UFH Group
Reply from The UFH Group
Hi Maciej,
Thank you for the 5 star review!
Were pleased to hear you were happy with the service you received from The UFH Group!
Thank you for taking the time to leave your feedback and we hope to see you again for any future requirements you may have!
Many thanks,
The UFH Group
Reply from The UFH Group
Hi Keith,
Thanks for the 5 star review and taking the time to leave your feedback.
We're pleased to hear you were happy with the service and speed of delivery.
Please don't hesitate to get in-touch with the team if you have any further underfloor heating requirements!
Many thanks,
The UFH Group
Very good company
March 12, 2024
Reply from The UFH Group
Hi Costin,
Thank you for the 5 star review!
We're pleased to hear that you were happy with your experience with us.
Thank you for taking the time to leave us a review, and please get in touch for any future requirements!
Many thanks,
The UFH Group
Good service and arrived on time
March 8, 2024
Reply from The UFH Group
Hi,
Thank you for the 5 star review!
Its great to hear that you were happy with both the service we provided and the delivery.
Thank you for taking the time to leave a review and we hope so see you again soon on any future requirements you may have.
Many thanks,
The UFH Group
Excellent customer service
UFHGroup sourced and supplied parts I required for an existing system. These parts were outwith the normally stocked catalogue but they were able to supply them at a reasonable cost also. Communication was excellent. Overall a pleasure to do business with and I will definitely be returning as a customer.
February 16, 2024
Reply from The UFH Group
Hello Gary,
Thank you for the glowing 5-star review!
We're thrilled to hear about your positive experience with our customer service team at The UFH Group, especially in sourcing and supplying the specific parts you needed for your existing system. It's great to know that we could meet your requirements beyond our normally stocked catalogue and at a reasonable cost. Ensuring clear and effective communication is a priority for us, and we're delighted that this contributed to a pleasurable business experience for you.
We truly appreciate your decision to return as a customer and look forward to serving you again with the same high level of service and commitment.
Many thanks
The UFH Group
Good Service
On line ordering easy. Impressed with quality of product.
Sales team helpful.
Delivery drivers outstanding.
Extremely helpful and accommodating.
February 26, 2024
Reply from The UFH Group
Hi Deniz,
Thank you for the fantastic 5-star review!
We're really pleased to hear that you found our online ordering process easy and were impressed with the quality of our product. It's great to know that our sales team was helpful and that our delivery drivers provided excellent service. Our team works hard to ensure a positive experience at every touchpoint, and your feedback is a wonderful testament to their efforts.
We appreciate your kind words and look forward to continuing to serve you with the same high standards in the future.
Many thanks,
The UFH Group
Reply from The UFH Group
Hello Stuart,
Thank you for the 5-star review and your positive feedback!
Its great to hear that you experienced quick and reliable service with us, ensuring a seamless and dependable experience for our customers is our top priority!
We appreciate your support and look forward to serving you again in the future.
Many thanks,
The UFH Group
Speedy delivery in line with estimated…
Speedy delivery in line with estimated timeframe
February 9, 2024
Reply from The UFH Group
Hello Thomas,
Thank you for the 5-star review!
We're pleased to hear that your delivery arrived speedily and within the estimated timeframe. Ensuring timely delivery is crucial to us, and it's great to know we've met your expectations in this area.
We appreciate your feedback and look forward to providing you with the same reliable service in the future.
Many thanks
The UFH Group
They are fantastic,very professional
They are fantastic,very professional and very helpful. Good price and good quality.
January 11, 2024
Reply from The UFH Group
Hello,
Thank you for the 5 stars and your wonderful feedback!
We're thrilled to hear that you found our team fantastic, professional, and helpful. Your satisfaction is our top priority, and we appreciate your recognition of our efforts.
We look forward to continuing to serve you with the same level of service and quality in the future.
Many thanks,
The UFH Group
The UFH group stepped up to the plate and delivered.
The UFH group has delivered a first rate professional and courteous service. Ben took the time to call and discuss my planned UFH system requirement and designed the system to suit. The sales team were always very quick to respond to my numerous email questions. Delivery was quick, and on time. The TeKGroup driver was polite and very helpful.
Excellent service from start to finish.
Thankyou
Kate Scott
January 19, 2024
Reply from The UFH Group
Hello Kate,
Thank you for your 5-star review and for sharing your comprehensive experience with the UFH group.
We're delighted to hear that Ben and our sales team could provide you with fantastic service, from discussing and designing your UFH system to answering your questions promptly. It's also great to know that the delivery met your expectations.
Providing excellent service from start to finish is what we strive for, and your feedback is a wonderful affirmation of our team's dedication. We're grateful for your appreciation and are thrilled we could meet all your needs so effectively.
Thank you for choosing us for your UFH system needs, and we look forward to the opportunity to serve you again in the future.
Many thanks,
The UFH Group
Very helpful
Very helpful, couldn’t seem to get parcel shipping online only pallet. One call and all sorted, item arrived next day.
January 8, 2024
Reply from The UFH Group
Hello Andy,
Thank you for the 5-star review!
We're so pleased to hear that we could assist you when others couldn't. Ensuring that your items arrived quickly and met your expectations is a priority for us, and it's great to know we achieved this for you. Our team is always here to provide the support and solutions you need, quickly and efficiently.
We appreciate your feedback and look forward to helping you again in the future.
Many thanks,
The UFH Group
Very easy to deal with and very helpful…
Very easy to deal with and very helpful staff. I was late ordering and they still delivered within a week. Kevin the delivery driver was really helpful and conscientious, he had a big lorry and a small access road to site and he delivered without any issues.
January 12, 2024
Reply from The UFH Group
Hi Ben,
Thank you for the fantastic 5-star review!
We're delighted to hear that you found our team easy to deal with and our staff helpful throughout your ordering process. It's great to know we were able to accommodate your timelines and get the products to you quickly.
A special thanks for recognising Kevin's efforts; navigating a big lorry through a small access road is no small feat, and we're glad he managed it without any issues.
Your satisfaction is our top priority, and we're thrilled to have met your expectations. We appreciate your feedback and look forward to serving you again with the same level of dedication and service.
Many thanks,
The UFH Group
An all round great service
Super helpful tech support for designing the system. Flexible when they were not able to compete with other online prices. Swift delivery, highly recommended.
January 10, 2024
Reply from The UFH Group
Hello Martin,
Thank you for your 5-star review and high recommendation!
We're thrilled to hear that Ben was able to provide you with super helpful technical support for designing your system. Understanding the competitive nature of online pricing, we're glad we could offer flexibility to meet your needs. It's also great to know that the swift delivery also exceeded your expectations.
Your satisfaction and recommendation mean a lot to us, and we aim to continue providing this level of service and support. We appreciate your feedback and look forward to assisting you again in the future.
Many thanks,
The UFH Group
Excellent service,
January 8, 2024
Reply from The UFH Group
Hello Panagiotis,
Thank you for the 5-star review! We're delighted to hear you received excellent service.
We appreciate your feedback and look forward to the opportunity of serving you again in the future.
Many thanks,
The UFH Group
Very easy to order products and check…
Very easy to order products and check out. Delivery came quick and was fully complete! Would deal with agsin
December 14, 2023
Reply from The UFH Group
Hello Stephen,
Thank you for the 5-star review and for sharing your positive experience!
It's great to hear that you found the ordering process very easy, and that your delivery was quick and complete, meeting all your expectations.
Your willingness to deal with us again is the best compliment we could receive, and we look forward to serving you in the future. We appreciate your feedback and are here to ensure your next experience is just as satisfying.
Many thanks,
The UFH Group
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