OSB for UFH with aluminium layer-Great product at reasonable price, haven’t installed it yet but it looks promising. Over all great service (I was assisted when placed order for wrong product, refunde... See more
Company replied
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See what reviewers are saying
I purchased 22mm foiled backed load bearing boards to do my underfloor heating exactly as described Happy to buy again Competitive price as they do a price promise Still yet to finish off this... See more
Company replied
Product was fine and arrived promptly, however £35 for postage for a single actuator in a small box is exorbitant. How this is justified I don’t know although I’m sure you’ll attemt it. Would look els... See more
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Ben was really helpful and knowledgeable about my options about fixing a system that wasn’t working correctly!! Thank you!
Company replied
Company details
- Heating Equipment Supplier
- Building Materials Supplier
- Boiler and Heating Service
- Home Improvement Store
- Plumbing Supply Store
Written by the company
Welcome to The UFH Group, your ultimate source for premium underfloor heating systems. As a leading provider, we specialise in both electric and water underfloor heating, offering everything from the individual components to complete solution kits that include all necessary products and accessories for effortless installation. Our range also extends to bespoke insulation boards, tailored to support any pipe size for enhanced efficiency and ease of installation. We pride ourselves on stocking market-leading brands such as Heatmiser, Mapei, Reliance Water Controls, Tio, Uponor, Whisper Controls, and innovative solutions from Tekwarm and Tekcem, ensuring quality, durability, and energy efficiency. At The UFH Group, we're dedicated to elevating your heating experience with our exceptional support, aftercare, and deep industry knowledge. Whether you're looking for a full system, individual components, or smart thermostats, our expert team is here to provide personalised guidance and support. Our commitment to excellence is reflected in every interaction and backed by the positive feedback from our satisfied customers. Discover the difference with The UFH Group and transform your space with our efficient, reliable underfloor heating solutions. For more information, visit our website at www.theufhgroup.co.uk, call us at 03300565830, or email our team at sales@theufhgroup.co.uk. The UFH Group is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including InsulationUK, Builders Merchant Direct, Screeds Direct, and Renders Direct.
Contact info
Unit 2 Power Park, Commercial Road, S63 9BL, Rotherham, United Kingdom
- 03300 565 830
- sales@theufhgroup.co.uk
- theufhgroup.co.uk
4.7
Excellent
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very quick service.
December 18, 2023
Reply from The UFH Group
Thank you for the 5-star review! We're glad to hear you experienced very quick service with us, ensuring promptness in all we do is a priority, and it's rewarding to know we've met your expectations.
We appreciate your feedback and look forward to serving you again soon.
Many thanks,
The UFH Group
Easy ordering and fast delivery.
December 7, 2023
Reply from The UFH Group
Thanks for your 5-star review, Angela.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Patient and helpful
Patient and helpful. Made changes to my pro-forma as neceasary.
Manifold comes with all
Parts needed and is relatively simple to assemble.
Good customer service and support. Thank you!
November 28, 2023
Reply from The UFH Group
Thanks for your 5-star review.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
They are excellent peaple to deal with…
They are excellent peaple to deal with very helpful
November 15, 2023
Reply from The UFH Group
Thanks for your 5-star review.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Quality products delivered on time and…
Quality products delivered on time and at a fair price. What more could I want?
November 15, 2023
Reply from The UFH Group
Thanks for your 5-star review, Karl.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Great service
Despite there being a hiccup on my order, it was quickly resolved and dispatched. Great friendly service.
November 21, 2023
Reply from The UFH Group
Thanks for your 5-star review.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Underfloor Heating Project
Prompt response to online order including advice and order checking. Delivery as promised. Great service and products.
November 17, 2023
Reply from The UFH Group
Thanks for your 5-star review, Al.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Reply from The UFH Group
Thanks for your 5-star review, Mark.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
I ordered three Heatmiser…
I ordered three Heatmiser thermostat/controller units last Thursday. I received an immediate acknowledgement of the order, but the promised notification of despatch failed to arrive, and the courier (APC Overnight) also failed to communicate an ETA to us. We found the package (containing goods worth approximately £300) sitting outside the front door of our flat when we returned from a shopping trip! Very pleased with the quality of the units purchased, but disappointed with the communication failures.
November 13, 2023
Reply from The UFH Group
Thanks for your review, John.
We appreciate your feedback and the time taken to do this review.
We are sorry for any inconvenience caused. it looks like our system failed to send the email that the order was on its way.
and we apologize for this, but we do this as a backup to the APC systems only, to try and minimize these issues.
As for not receiving the email and SMS from the APC network, we have taken this up with them asking why. as all the details were added to their system.
So we can only apologize for the inconvenience and issues caused.
And we hope to see you back again soon!
Efficiency and helpfulness
October 31, 2023
Reply from The UFH Group
Thanks for your 5-star review, Elizabeth.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
I would gave them even 10 stars !
I would gave them even 10 stars !
The service are fantastic Jordan it’s a great person and sorting your needs within 15min which is fantastic!! Prices are really great .
Tanks for all!!
October 24, 2023
Reply from The UFH Group
Thanks for your 5-star (10 star) review, Karol.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
fast delivery :)))
September 12, 2023
Reply from The UFH Group
Thanks for your 5-star review, Rafal.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Fantastic company to deal with
Just so easy to deal with .....used them before and never been disappointed. Phoned them before placing order to ask about delivery ....very professional.... .couldn't be more helpful. We were not disappointed and I have confidence nobody else would be.
September 12, 2023
Reply from The UFH Group
Thanks for your 5-star review, Peter.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Many items damaged on arrival, now being replaced
Many damaged and a mix up whilst trying to get replacements but now resolved, replacement items due this week, thank you
August 31, 2023
Reply from The UFH Group
Thanks for your review, Jill.
We appreciate your feedback and the time taken to do this review.
Upon investigating your order, I see notes on your account that there were damaged items and awaiting Photos, these images only got sent to us Friday 15/09/23 after we closed. From other notes, I can see that the wrong email had been used previously to send these for this issue.
we have now corrected this issue after seeing the photos monday morning and the damaged items will be replaced on Wednesday 20/09/23.
it's our policy that we can't do anything regarding damaged products unless there are photos to back this up.
we do apologize for any inconvenience caused by the issue.
We hope to see you back again soon!
Reply from The UFH Group
Thanks for your 5-star review, Cathy.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Great company
Excellent communication, super helpful staff, will definately be using again.
September 7, 2023
Reply from The UFH Group
Thanks for your 5-star review, Lewis.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Great service
Great service , delivered on time all complete
Would definitely use again
September 5, 2023
Reply from The UFH Group
Thanks for your 5-star review, David.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Excellent from start to finish with…
Excellent from start to finish with advice and planning.
August 17, 2023
Reply from The UFH Group
Thanks for your 5-star review, Martin.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Reply from The UFH Group
Thanks for your 5-star review, Sebastian.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Fast delivery
August 23, 2023
Reply from The UFH Group
Thanks for your 5-star review, Daniel.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
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