OSB for UFH with aluminium layer-Great product at reasonable price, haven’t installed it yet but it looks promising. Over all great service (I was assisted when placed order for wrong product, refunde... See more
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I purchased 22mm foiled backed load bearing boards to do my underfloor heating exactly as described Happy to buy again Competitive price as they do a price promise Still yet to finish off this... See more
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Product was fine and arrived promptly, however £35 for postage for a single actuator in a small box is exorbitant. How this is justified I don’t know although I’m sure you’ll attemt it. Would look els... See more
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Ben was really helpful and knowledgeable about my options about fixing a system that wasn’t working correctly!! Thank you!
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Company details
- Heating Equipment Supplier
- Building Materials Supplier
- Boiler and Heating Service
- Home Improvement Store
- Plumbing Supply Store
Written by the company
Welcome to The UFH Group, your ultimate source for premium underfloor heating systems. As a leading provider, we specialise in both electric and water underfloor heating, offering everything from the individual components to complete solution kits that include all necessary products and accessories for effortless installation. Our range also extends to bespoke insulation boards, tailored to support any pipe size for enhanced efficiency and ease of installation. We pride ourselves on stocking market-leading brands such as Heatmiser, Mapei, Reliance Water Controls, Tio, Uponor, Whisper Controls, and innovative solutions from Tekwarm and Tekcem, ensuring quality, durability, and energy efficiency. At The UFH Group, we're dedicated to elevating your heating experience with our exceptional support, aftercare, and deep industry knowledge. Whether you're looking for a full system, individual components, or smart thermostats, our expert team is here to provide personalised guidance and support. Our commitment to excellence is reflected in every interaction and backed by the positive feedback from our satisfied customers. Discover the difference with The UFH Group and transform your space with our efficient, reliable underfloor heating solutions. For more information, visit our website at www.theufhgroup.co.uk, call us at 03300565830, or email our team at sales@theufhgroup.co.uk. The UFH Group is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including InsulationUK, Builders Merchant Direct, Screeds Direct, and Renders Direct.
Contact info
Unit 2 Power Park, Commercial Road, S63 9BL, Rotherham, United Kingdom
- 03300 565 830
- sales@theufhgroup.co.uk
- theufhgroup.co.uk
4.7
Excellent
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from The UFH Group
Thank you Mr Child for taking the time to leave us 5 stars and such great feedback, it is really appreciated.
The UFH Group Team
Quick responses
March 26, 2025
Reply from The UFH Group
Hi Mr Usher,
Many thanks for taking the time to leave us a review, we really do appreciate customers feedback.
The UFH Group Team
Right product at a good price
Service was spot on, delivery was as expected and the price was good.
No issues whatsoever
March 4, 2025
Reply from The UFH Group
Hi Stuart , thank you for the great feedback!
The UFHG Team
Brilliant support from start to finish
Brilliant support from start to finish, goods were in stock and arrived next day and a great delivery driver to top it off! Very good service all round.
March 4, 2025
Reply from The UFH Group
Hi Kristian, thank you for such great feedback , it is really appreciated!
The UFH Team
Surprised at how quickly it was…
Surprised at how quickly it was despatched and delivered
February 17, 2025
Reply from The UFH Group
Hi Matt, thank you for 5 stars, we operate a parcel service for smaller orders so we can ensure customers get a quick turnaround.
The UFH Team
Excellent customer service
Excellent customer service, prompt delivery
February 25, 2025
Unprompted review
Reply from The UFH Group
Hi, thank you for the great feedback and five stars! Our team aim to please!
The UFH Team
Extremely good service
Extremely good service, was promptly contacted & kept up to date with my order!
February 13, 2025
Reply from The UFH Group
Hi Nickki, thank you for the fantastic feedback and five stars, it is really appreciated.
The UFH Group Team
good price delivered quickly
February 11, 2025
Reply from The UFH Group
Hi Phill, thank you for the great feedback! It is really appreciated!
The UFH Group Team
Kept me informed and items arrived…
Kept me informed and items arrived safely. Thank you.
February 19, 2025
Unprompted review
Reply from The UFH Group
Hi Sue, Many thanks for the 5 stars and feedback 😍
The UFH Group Team
Reply from The UFH Group
Hi Wayne, thank you for your five stars and great feedback!
The UFH Group Team
Absolutely brilliant!
One of my clients was having issues with an outdated UFH control system. I made contact with these guys who put me in touch with the manufacturers technical support team who were able to provide me with a solution. They also offered me the products required to solve the issue at a considerably cheaper price than everywhere else, and went above and beyond to ensure that they were delivered in time. 5 star service, highly recommend!!!!!
January 23, 2025
Unprompted review
Reply from The UFH Group
Hi Martin,
Thank you for your fantastic 5-star review! We’re thrilled to hear that we could help you find a solution for your client’s outdated UFH control system by connecting you with the manufacturer’s technical support team. It’s great to know that our competitive pricing and fast delivery exceeded your expectations.
We truly appreciate your recommendation and are always here to go the extra mile whenever you need us!
Best regards,
The UFH Group Team
Really helpful service
Really helpful service. As a first time buyer of a wet underfloor heating system, I especially appreciated the ability to talk to members of the team that could talk me through things so that I bought all the correct items I would need. Thank you 👍🏻
January 10, 2025
Reply from The UFH Group
Hi Aaron,
Thank you for your wonderful review! We’re thrilled to hear that our team was able to guide you through your first underfloor heating system purchase and ensure you got everything you needed.
Your positive feedback means a lot to us, and we’re always here to help if you have more questions or need further assistance in the future.
Thank you for choosing The UFH Group—we look forward to serving you again!
Best regards,
The UFH Group Team
Great Service and product
Great availability of stock, fast delivery and great communication
January 3, 2025
Reply from The UFH Group
Hi Jason,
Thank you for your fantastic 5-star review! We’re delighted to hear that you were happy with our service, product availability, fast delivery, and great communication. Your satisfaction is very important to us, and we’re thrilled we could meet your expectations.
We look forward to assisting you again in the future!
Many thanks,
The UFH Group
All very efficient arrived earlier than…
All very efficient arrived earlier than expected, good quality product.
January 10, 2025
Reply from The UFH Group
Hi John,
Thank you for your fantastic 5-star review! We’re delighted to hear that you found our service very efficient and that your order arrived earlier than expected. It’s great to know you were pleased with the quality of the product as well. Your satisfaction is our priority, and we’re thrilled we could exceed your expectations.
We look forward to assisting you again in the future!
Many thanks,
The UFH Group
Great communication from sales guys
Great communication from sales guys. I had more questions later, so just Called them and was given technical advice. 5 stars!
December 16, 2024
Reply from The UFH Group
Hi Viadas,
Thank you for your fantastic 5-star review! We’re delighted to hear that our sales team provided great communication and that you received the technical advice you needed when you called. We’re always here to help, and it’s wonderful to know you had such a positive experience with us.
We look forward to assisting you again in the future!
Many thanks,
The UFH Group
Reply from The UFH Group
Hi Arben,
Thank you for your 5-star review! We’re delighted to hear that you were happy with both the price and the product. Your satisfaction is our top priority, and we’re thrilled we could meet your expectations.
We look forward to assisting you again in the future!
Many thanks,
The UFH Group
It all went wrong because of us.
We knew this delivery was happening, and as I was away, I gave the role of taking delivery to the other half, who forgot and decided to sleep in, missed my frantic phone calls and nearly messed up the delivery. Thankfully the driver agreed to my suggestion to put the pallet onto a neighbours drive. The items arrived nice and early and every item was intact, no mean feat when you’re dropping off 20mm of compressed polystyrene.
December 10, 2024
Reply from The UFH Group
Hi Kris,
Thank you for your fantastic 5-star review! We’re thrilled to hear that everything worked out in the end, and we’re glad our driver was able to accommodate the situation by delivering to your neighbor’s drive. It’s great to know the items arrived nice and early and intact—especially with those 20mm compressed polystyrene boards!
We truly appreciate your feedback and look forward to assisting you again in the future.
Many thanks,
The UFH Group
They even phoned me to check an item…
They even phoned me to check an item rather ship the wrong thing. Top notch.
November 8, 2024
Reply from The UFH Group
Hi Iain,
Thank you for your fantastic 5-star review! We’re delighted to hear that you appreciated our team’s attention to detail and proactive approach in checking your order to ensure everything was correct. Providing top-notch service is always our priority, and we’re thrilled we could deliver that for you.
We look forward to assisting you again in the future!
Many thanks,
The UFH Group
Great service
November 18, 2024
Reply from The UFH Group
Hi Tomasz,
Thank you for your 5-star review! We’re delighted to hear that you were happy with the service. Your satisfaction is important to us, and we truly appreciate your kind words.
We look forward to assisting you again in the future!
Many thanks,
The UFH Group
Delivered as scheduled
Delivered as scheduled. Driver was able to deliver to our door, using a fork lift as the lorry was unable to get close to our property. Everything well wrapped and protected.
November 8, 2024
Reply from The UFH Group
Hi Caroline,
Thank you for your wonderful 5-star review! We’re so pleased to hear that your delivery arrived as scheduled and that our driver was able to accommodate your property’s access with the forklift. It’s great to know everything was well wrapped and protected. Your satisfaction is our priority, and we’re thrilled we could meet your expectations.
We look forward to assisting you again in the future!
Many thanks,
The UFH Group
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