OSB for UFH with aluminium layer-Great product at reasonable price, haven’t installed it yet but it looks promising. Over all great service (I was assisted when placed order for wrong product, refunde... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I purchased 22mm foiled backed load bearing boards to do my underfloor heating exactly as described Happy to buy again Competitive price as they do a price promise Still yet to finish off this... See more
Company replied
Ben was really helpful and knowledgeable about my options about fixing a system that wasn’t working correctly!! Thank you!
Company replied
Cannot fault at all, couldn’t be happier. Arrived 2 days earlier than estimated, great email communication and call from driver on the day to give a couple of hours notice. Delivered to the drive and... See more
Company replied
Company details
- Heating Equipment Supplier
- Building Materials Supplier
- Boiler and Heating Service
- Home Improvement Store
- Plumbing Supply Store
Written by the company
Welcome to The UFH Group, your ultimate source for premium underfloor heating systems. As a leading provider, we specialise in both electric and water underfloor heating, offering everything from the individual components to complete solution kits that include all necessary products and accessories for effortless installation. Our range also extends to bespoke insulation boards, tailored to support any pipe size for enhanced efficiency and ease of installation. We pride ourselves on stocking market-leading brands such as Heatmiser, Mapei, Reliance Water Controls, Tio, Uponor, Whisper Controls, and innovative solutions from Tekwarm and Tekcem, ensuring quality, durability, and energy efficiency. At The UFH Group, we're dedicated to elevating your heating experience with our exceptional support, aftercare, and deep industry knowledge. Whether you're looking for a full system, individual components, or smart thermostats, our expert team is here to provide personalised guidance and support. Our commitment to excellence is reflected in every interaction and backed by the positive feedback from our satisfied customers. Discover the difference with The UFH Group and transform your space with our efficient, reliable underfloor heating solutions. For more information, visit our website at www.theufhgroup.co.uk, call us at 03300565830, or email our team at sales@theufhgroup.co.uk. The UFH Group is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including InsulationUK, Builders Merchant Direct, Screeds Direct, and Renders Direct.
Contact info
Unit 2 Power Park, Commercial Road, S63 9BL, Rotherham, United Kingdom
- 03300 565 830
- sales@theufhgroup.co.uk
- theufhgroup.co.uk
4.8
Excellent
131 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The UFH Group
Thank you Maria for taking the time to leave us a review, I have passed your comments onto Mike 🤩
Jenny
The UFH Group
Reply from The UFH Group
Thank you John for such a positive comment!🤩
Jenny
The UFH Group
Difficult place to deliver but dGood seevice river…
Difficult place to deliver but driver flexible and sorted it
October 10, 2025
Reply from The UFH Group
Thank you Trevor for your feedback, our drivers are some of the best!
Jenny
The UFH Group
Staff were very helpful and assisted me…
Staff were very helpful and assisted me in making the right choices. Will definitely use this company again for future projects.
October 14, 2025
Reply from The UFH Group
Hi Michael, thank you for your comments, we are glad we were ale to help and look forward to you shopping with us again 🥰
Jenny
The UFH Group
Reply from The UFH Group
Thank you Phillip for taking the time to leave us such positive feedback, it is really appreciated 😍
Jenny
UFH Group
Service and delivery good
Service and delivery good
Packaging could be more professional instead of recycled old box
September 17, 2025
Reply from The UFH Group
Hi Daren, thank you for your feedback, we do try & re-use packaging where we can to limit waste and with the aim of being more sustainable.
Jenny
UFH Group
Reply from The UFH Group
Thank you Mr Walkin for taking the time to leave us a review, it is really appreciated 🤩.
Jenny
UFH Group
Reply from The UFH Group
Thank you Andy for leaving such great feed back 🥰
Jenny
The UFH Group
The delivery is on time
June 20, 2025
Reply from The UFH Group
Thank you for the 5 stars 🤩
The UFH Group Team
Steve Johnson building and roofing contractors
Great company, very knowledgeable on the phone good price and arrived on time
June 10, 2025
Reply from The UFH Group
HI Stephen, thank you for the great feedback, we hope your UFH project went well?
The UFH Group Team
Reply from The UFH Group
Hi Mr Medlow, I have sent you an email so we can investigate this further. I cannot see any correspondence from you regarding any issues with your order. If you could contact me either via the email i have sent or call on 03300 565 830.
Many thanks
Jenny
The UFH Group
Reply from The UFH Group
Thanks David for the great feedback, and we look forward to you shopping with us again.
The UFH Group Team
Brilliant from start to finish
Brilliant from start to finish - and the driver who delivered was great!
May 29, 2025
Reply from The UFH Group
Thank you Kevin for leaving such great feedback, we have passed on your feedback to the driver, who will be very pleased with those comments 😍.
The UFH Group Team
Reply from The UFH Group
Thank you for taking the time to leave your feedback, it is appreciated.
The UFH Group Team
Good advice and prompt delivery
May 19, 2025
Reply from The UFH Group
Thank you Richard for the great review 😍
The UFH Group Team
The customer service is brilliant sales…
The customer service is brilliant sales team are more then helpful especially Scott
May 9, 2025
Reply from The UFH Group
Thanks Daniel for your review, glad we could have been of help!
The Insulation UK Team
Reply from The UFH Group
Thank you for leaving us 5 stars 😍
The UFH Group Team
Reply from The UFH Group
Thank you Mr Child for taking the time to leave us 5 stars and such great feedback, it is really appreciated.
The UFH Group Team
Quick responses
March 26, 2025
Reply from The UFH Group
Hi Mr Usher,
Many thanks for taking the time to leave us a review, we really do appreciate customers feedback.
The UFH Group Team
Right product at a good price
Service was spot on, delivery was as expected and the price was good.
No issues whatsoever
March 4, 2025
Reply from The UFH Group
Hi Stuart , thank you for the great feedback!
The UFHG Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.