Brocar Finance  Reviews 

344
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are exceptionally helpful, patient, and professional throughout the entire vehicle purchasing process. Consumers truly appreciate the outstanding customer service provided, noting that dedicated representatives consistently go above and beyond to secure appropriate vehicle finance and find the ideal car. Some people also felt that the overall user experience was remarkably smooth and seamless, receiving very quick approvals alongside constant updates from start to finish. Reviewers are thoroughly impressed with the efficient communication and genuine dedication shown, making buying a car completely painless and straightforward.

What people talk about most

Staff

Clients share profound appreciation for the staff, frequently highlighting their patience, professionalism,... See more

Service

Customers consistently note positive experiences with service, highlighting a seamless and stress-free... See more

Customer service

People report positive experiences with customer service, highlighting quick response times and constant... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how the process is consistently... See more

Product

Reviewers highlight high satisfaction regarding the product, noting smooth finance experiences and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish they have been Fantastic, especially Jordan. From check ins to recommendations, phoning dealers and basically being an all round legend. He is an absolute legend and a credit to B... See more

Company replied

Rated 5 out of 5 stars

Been messed about for two weeks by another company. Put in touch with these guys sorted inside 48 hrs .kabel was outstanding from start 2 Finnish. (Even with a bit of attitude from me) gotta keep them... See more

Company replied

Rated 5 out of 5 stars

I had tried numerous finance companies but none of them gave me a chance. Brocar gave me a chance and required all the necessary details such as bank statements and employment status which other fina... See more

Rated 5 out of 5 stars

I recently dealt with Brocar finance, primarily a guy called David although some of the other staff helped me along my vehicle finance journey. David went the 'extra mile' as the saying goes, alth... See more


Company details

  1. Finance Broker

Written by the company

After 15 years of experience working on behalf of various prestige brand dealerships we have realised that car dealerships are often experts in selling cars, but not necessarily in funding them. At Brocar finance arranging a tailored finance solution to meet your needs is our priority. We leave the car dealerships to supply the car, whilst we supply the finance package. We pride ourselves in an honest, clear and efficient service designed to source the best funding solution for your needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

344 reviews

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4.9

All reviews

(344)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I worked with Karel and he was very…

I worked with Karel and he was very useful. Helpful and kind. Not rude at all. Helped me to get a car that I really wanted definitely recommend for a car finance

July 8, 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your kind feedback. We’re delighted to hear Karel was helpful, professional, and supportive throughout your car finance experience. Providing a positive and stress free process for our customers is always our goal, and we truly appreciate your recommendation and trust in Brocar Finance.

Rated 5 out of 5 stars

100% perfection

100% perfect. Jordan kept in touch from day 1 keeping me up to date with everything. Friendly efficient and very helpful.

June 16, 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your fantastic feedback. We’re delighted to hear Jordan provided friendly, efficient, and attentive support throughout your experience. Keeping our customers informed and supported from start to finish is always our goal, and we truly appreciate your trust in Brocar Finance.

Rated 5 out of 5 stars

Jordan couldn’t have been any more…

Jordan couldn’t have been any more helpful, calm, kind & professional. He totally made the whole process so much more easier for me! Thanks so much Jordan for all your help really appreciate it 😁

June 20, 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your kind feedback. We’re thrilled to hear Jordan provided calm, professional, and attentive support throughout your experience. Making the process smooth and stress-free is always our goal, and we truly appreciate your trust in Brocar Finance and your kind words for Jordan.

Rated 5 out of 5 stars

First class customer service

Jordan was an absolute delight from the first contact. Complete professionalism and helped me navigate my way through the process with no pressure. I really felt that my wants and needs were the
Priority. Easy to use portal, such a seamless experience.

June 13, 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your kind feedback. We’re delighted to hear Jordan provided professional, supportive, and pressure-free guidance throughout your experience. Ensuring our customers feel prioritized and confident every step of the way is always our goal, and we truly appreciate your trust in Brocar Finance.

Rated 5 out of 5 stars

Outstanding service from Karel at…

Outstanding service from Karel at Brocar Finance. Top guy! Kept in regular contact etc. Would highly recommend to anyone looking for finance. Thanks guys.

June 10, 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your fantastic feedback. We’re thrilled to hear Karel provided outstanding support and maintained regular communication throughout your experience. Ensuring a smooth, professional, and reliable service is always our goal, and we truly appreciate your trust in Brocar Finance and your recommendation.

Rated 5 out of 5 stars

Thank you so much for a great service…

Thank you so much for a great service and helping choose the right car for me. Communication and organisation was great from Karel.

June 10, 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your kind feedback. We’re delighted to hear Karel provided excellent communication, organisation, and guidance in helping you choose the right car. Providing professional and supportive service is always our goal, and we truly appreciate your trust in Brocar Finance.

Rated 5 out of 5 stars

Highly Reccomended Service

Karel's guidance through the process was exemplary; he was timely, communicative and courteous from start to finish.
I would absolutely reccomend Brocar Finance. Consistent updates, patient explanation of the paperwork and a seamless experience overall. Excellent work!

June 3, 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your fantastic feedback. We’re thrilled to hear Karel provided timely, communicative, and courteous guidance throughout your experience. Ensuring a seamless and stress-free process for our customers is always our goal, and we truly appreciate your trust in Brocar Finance and your recommendation.

Rated 5 out of 5 stars

Great service

Karel was helpful through the whole process I couldn’t have asked for better service both before during and after.

May 13, 2025
Unprompted review
Brocar Finance  logo

Reply from Brocar Finance

Thank you for your kind feedback. We’re delighted to hear Karel provided such helpful and supportive service before, during, and after your car finance process. Ensuring a smooth and positive experience for our customers is always our priority, and we truly appreciate your trust in Brocar Finance.

Rated 5 out of 5 stars

Excellent service

I was thoroughly looked after by Marcus from start to finish. He helped me to gain finance with my IVA and made the whole process less stressful for me. Everything was so carefully explained at each step. I would highly recommend Brocar Finance and I will definitely use the service again in the future.

May 30, 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your kind feedback. We’re thrilled to hear Marcus provided careful, supportive, and professional guidance throughout your experience, making the process smooth and stress-free. Ensuring our customers feel informed and confident at every step is always our goal, and we truly appreciate your trust in Brocar Finance and your recommendation.

Rated 5 out of 5 stars

Got me finance with bad credit

Got me finance with bad credit, would use again and recommend to others.

May 19, 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your feedback. We’re glad we could assist you in securing finance despite your credit challenges. Providing professional, supportive service is always our goal, and we truly appreciate your trust in Brocar Finance and your recommendation.

Rated 5 out of 5 stars

Marcus was absolutely fantastic

Marcus was absolutely fantastic, went above and beyond over a bank holiday weekend helping secure the car I wanted in a very very short timescale.

April 25, 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your kind feedback. We’re thrilled to hear Marcus went above and beyond to help you secure the car you wanted. Providing dedicated, professional, and timely support is always our goal, and we truly appreciate your trust in Brocar Finance.

Rated 5 out of 5 stars

karel

karel, was very helpfull, top bloke 👍

May 16, 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your feedback. We’re glad Karel could provide helpful and friendly support throughout your experience. We truly appreciate your trust in Brocar Finance.

Rated 1 out of 5 stars

Misleading

I was told i was qccepted for 11,000 finamce but when i asked for figures i was then told i would only get 7000 for that specific car.. how did this work as an acceptance of finance doesnt go that way.. i know have missed out on the car after arranging collection with the dealer

May 13, 2025
Unprompted review
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Reply from Brocar Finance

Hi Katy,

Thank you for your feedback, and we're sorry to hear that you were disappointed with your experience.

We understand how frustrating it can be when a finance application doesn’t proceed as expected. However, it's important to clarify that the final decision on finance approval lies with the lender, not us as the broker. Each lender has specific criteria they must follow, including the loan-to-vehicle value ratio.

In this case, the application was revised because the lender determined that the value of the vehicle did not meet their funding criteria in relation to the requested loan amount. This is a standard part of their risk assessment process, and unfortunately, outside of our control.

Our team always works hard to match customers with the most suitable lender and to present all available options transparently. We're here to help and would be happy to discuss alternative vehicles.

Please feel free to contact us directly if you'd like to explore other options or have any further questions.

T: 01908 103121
E:Enquiries@brocarfinance.co.uk

Rated 5 out of 5 stars

Marcus was a real lifesaver when I…

Marcus was a real lifesaver when I needed a second finance. The whole process was super easy and quick, and the team was fantastic. They kept me in the loop every step of the way. I can’t thank them enough for their help!

May 13, 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your kind feedback. We’re thrilled to hear Marcus and our team could make your second finance process quick, easy, and stress-free. Keeping our customers informed and supported every step of the way is always our priority, and we truly appreciate your trust in Brocar Finance.

Rated 5 out of 5 stars

Marcus was extremely helpful and always…

Marcus was extremely helpful and always available for any queries.

May 13, 2025
Unprompted review
Brocar Finance  logo

Reply from Brocar Finance

Thank you for your feedback. We’re delighted to hear Marcus was helpful and readily available to assist with your queries. Providing professional and supportive service is always our goal, and we truly appreciate your trust in Brocar Finance.

Rated 5 out of 5 stars

Amazing helpful service

So pleased with the help from Marcus on getting my car finance. He takes the time to explain everything to come to the right solution for your needs without any pressure. Without a doubt will be recommending and he will be my go person for any future car finance needs.

May 12, 2025
Unprompted review
Brocar Finance  logo

Reply from Brocar Finance

Thank you for your kind feedback. We’re delighted to hear Marcus provided patient, professional, and pressure-free guidance to help you find the right car finance solution. Ensuring our customers feel supported and confident throughout the process is always our goal, and we truly appreciate your trust in Brocar Finance and your recommendation.

Rated 5 out of 5 stars

Amazing customer care!

I was thoroughly looked after by Marcus from start to finish. He took the time to explain things to me that I was unsure of and took me through the processing of re-financing my car step by step and supported me throughout. Amazing service, thankyou so much! I will be using them again in 3/4 years for my next car without doubt!

May 6, 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your kind feedback. We’re thrilled to hear Marcus provided thorough, patient, and supportive guidance throughout your refinancing process. Ensuring our customers feel informed and confident every step of the way is always our priority, and we truly appreciate your trust in Brocar Finance.

Rated 5 out of 5 stars

Very efficient and professional always…

Very efficient and professional always going the extra mile, made a change having someone who cares about their role within the company. Had a few finance companies in place to do my search but Brocar stepped up to the challenge and got results after speaking with Marcus and his helpfulness I ditched the others. Thanks again for a great experience will definitely be going back

May 3, 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your kind feedback. We’re thrilled to hear Marcus went above and beyond to provide professional, efficient, and dedicated support, making your experience with Brocar Finance stand out. Ensuring our customers feel cared for and confident throughout the process is always our priority, and we truly appreciate your trust and look forward to assisting you again in the future.

Rated 5 out of 5 stars

fantastic job

It was fantastic job done by brocar ltd to get a car for me,the whole team were amazing and special thank goes to mr. David who had a long discussion with me all the way to the end. Supereb and friendly staff, highly recommend their service for anyone, i bought my car january this year, i truly apologize that i couldnt give my feed back earlier. Cheers 🔥🔥

January 17, 2025
Unprompted review
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Reply from Brocar Finance

Thank you so much for your kind feedback! We’re thrilled to hear that David and the team provided you with exceptional, friendly service throughout your car buying experience. Your satisfaction is our top priority, and we’re grateful for your recommendation. No worries at all about the timing of your feedback we’re just glad to have been able to help you secure your car.

Rated 5 out of 5 stars

Karel at Bro car is just amazing

Karel at Bro car is just amazing, outstanding from start to finish and went above and beyond getting us a great car 🚗 many thanks again nice people to deal with

April 11, 2025
Unprompted review
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Reply from Brocar Finance

Thank you for your wonderful feedback! We’re thrilled to hear that Karel went above and beyond to help you find the perfect car. Providing outstanding and personalized service is always our goal, and we truly appreciate your trust in Brocar Finance. It was a pleasure working with you.

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