Hans is a great broker -- always reachable and always replies on time, and addresses concerns properly. Would have given a 5 star rating if not for the ff concerns: - called the hotline 12... See more
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Hans provides thorough support and guidance on suitable packages. He is always quick to respond to any queries making the transactions very stress free.
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Hans was exceptionally attentive and patient. I was a hard customer, I had a million questions spanning everything about insurance. He found me a solution for my exact needs, answered every single qu... See more
Company replied
I was with my previous Healthcare provider for over 7 years. I was looking for another provider of expat insurance with similar coverage, but at a more competitive cost. Needless to say, I had a lot... See more
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Company details
- Insurance Broker
- Business Insurance Company
- Disability Insurance Company
- Health Insurance Agency
- Insurance Agency
- Life Insurance Agency
Written by the company
Brokerfish is an independent international insurance advisor helping individuals, families, and companies compare and choose the right global health insurance and international private medical insurance. We support expatriates, internationally mobile families, retirees abroad, remote workers, and organisations with clear advice, insurer comparisons, and ongoing support before and after purchase. We help clients understand plan levels, areas of cover, deductibles, co-pays, underwriting options, exclusions, claims, renewals, and policy management. We also assist companies and groups with international medical insurance solutions for expatriate staff, locally employed staff, dependants, and globally mobile teams.
Contact info
518, Jln Sultan Azlan Shah, Jalan Ipoh, 51200, Kuala Lumpur, Malaysia
- +60172407548
- contact@brokerfish.com
- brokerfish.com
4.8
Excellent
128 reviews
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Thank you Hans for the exceptional service!
Hans is a great broker -- always reachable and always replies on time, and addresses concerns properly.
Would have given a 5 star rating if not for the ff concerns:
- called the hotline 12 August of last year re an outpatient claim/reimbursement to be filed, and the i was told that I will receive an email advise re the next steps, which I did not receive until 3 September, quite a lengthy amount of time between the call made and the email sent
- The claimable amount was minimal so I decided not to proceed with the claim anymore. Just pointing this out to help improve your clients' future claims experience
- On another note, when I renewed my premiums for another year, I found the interface quite confusing and mistakenly paid for all the quarterly premiums at once, instead of enrolling for auto-charge quarterly payments like I did the previous year. I had to seek assistance from Hans to correct this transaction. Perhaps you can improve the user interface to avoid future similar incidents
June 10, 2026
Reply from Brokerfish Limited
Hi Victor,
Thank you very much for your kind words and for being a valued Brokerfish client. We are very pleased to hear that you have been happy with Hans’ support and responsiveness.
We also appreciate you taking the time to share this detailed feedback. The long response time you experienced after contacting the provider’s hotline is certainly a concern. As a general note, the hotline is mainly intended for pre-approvals and emergencies, while general claims questions are usually best handled during office hours or by email. That said, if you ever do not receive a reply within 2–3 days, please let us know and we will follow up with the insurer on your behalf — usually immediately, and at least within 24 hours.
Your feedback regarding the premium payment interface is also very helpful. This is an external provider system that the insurer use, but we agree that the installment payment options could be made clearer. In particular, it should be easier to select only the first installment and then be given a choice, on the same screen, to set the remaining payments to be collected automatically on their due dates. We will share this feedback with the insurer/provider.
Thank you again for your trust and for helping us improve the overall client experience.
The Brokerfish Team
Great support!
Hans provides thorough support and guidance on suitable packages. He is always quick to respond to any queries making the transactions very stress free.
June 8, 2026
Reply from Brokerfish Limited
Hi Justin,
Thank you very much for your kind review. We are delighted to hear that Hans was able to provide thorough guidance and make the process smooth and stress-free for you.
We truly appreciate your trust in Brokerfish and are always happy to assist whenever needed.
Best regards,
The Brokerfish Team
Medical Insurance
Generally a good service however probably through no fault of his Hans was unable to negotiate an affordable renewal premium for my wife and me so after many years positive experience with Brokerfish we have reluctantly decided not to renew our policy.
June 4, 2026
Reply from Brokerfish Limited
Hi William,
Thank you very much for your review and for being a valued Brokerfish client for so many years. We truly appreciate the trust you have placed in us over that time.
We are sorry that we were not able to find a renewal solution at a premium level that made sense for you and your wife, despite exploring the available options. We fully understand your decision to self-insure, particularly considering the reasonable cost of medical treatment where you reside.
It has been a pleasure assisting you over the years, and we wish you both all the very best.
Best regards,
The Brokerfish Team
International healthcare renewal
Excellent service from Hans and his team. I've been a client for several years and highly recommend them
June 2, 2026
Unprompted review
Reply from Brokerfish Limited
Hi Andrew,
Thank you very much for your kind review and for being a loyal Brokerfish client for several years.
We are delighted to hear that you have been happy with the service from Hans and the team, and we truly appreciate your recommendation.
Best regards,
The Brokerfish Team
Great experience and great service!
May 8, 2026
Reply from Brokerfish Limited
Thank you very much, Mads, for your kind words and for taking the time to leave a review. We are very pleased to hear you had a great experience with our service.
The Brokerfish Team
Patient, attentive, professional
Hans was exceptionally attentive and patient. I was a hard customer, I had a million questions spanning everything about insurance. He found me a solution for my exact needs, answered every single question at length, and remained professional throughout. He also got me in despite a precondition and without extra charge.
Excellent process, and greatly appreciated
April 23, 2026
Unprompted review
Reply from Brokerfish Limited
Thank you very much, Noam, for your kind review.
It was a pleasure assisting you. You asked many questions, but that is exactly the right approach when arranging medical insurance. It is always better to fully understand what you are buying, ask the right questions, and carefully read the policy terms and conditions before making a decision.
That part is especially important, because good insurance advice is not just about price. It is about understanding the cover, exclusions, limits, and how the policy will actually work when you need it.
I am also very pleased we were able to find a solution that matched your needs, including securing cover despite your pre-existing condition and without any additional premium loading.
Thank you again for your trust and for taking the process seriously from the start.
Hans Benn
Managing Director
Brokerfish Ltd
Reply from Brokerfish Limited
Dear SIJ, thank you for your fine comments! Reach our if we can be of any assistance in regards of your policy!
The Brokerfish Team
We were lost and Hans guided us to the…
We were lost and Hans guided us to the perfect product very responsive and helpful
April 14, 2026
Reply from Brokerfish Limited
Dear Lonnie and Billie, we are glad we could help you find a suitable policy and we remain at your service through the life of your policy.
The Brokerfish Team
Transparent Services and great value for money
The Website is very well designed, intuitive and providing links directly to the policy of each insurance; transparently.
On a side, I have an extremely useful support by email, that was providing me the best advice based on my real needs and particular context; and not trying to influence my decision in a particular way.
After contacting with more than 20 insurance companies and brokers, I decided to contract based on the suggestions from Brokerfish, with the most competitive price.
April 5, 2026
Reply from Brokerfish Limited
Dear Juan,
Thank you very much for your thoughtful and detailed review.
We are especially pleased to hear that you found the website clear, transparent, and easy to use, as well as that our advice by email was helpful and tailored to your real needs and situation. That is exactly the kind of service we aim to provide.
It also means a great deal to know that, after speaking with so many insurers and brokers, you felt confident choosing cover based on our suggestions and that we could help you find a competitive option with good value.
Thank you again for your trust and for taking the time to share your experience.
The Brokerfish Team
I am using services of Brokerfish…
I am using services of Brokerfish since 2016 and I am very pleased with their services, attentive approach to every single case and personal involvement. This is a great company to work with.
March 7, 2026
Reply from Brokerfish Limited
Thank you David for being our long-term client, we genuinely appreciate your support and fine feedback. We remain at your service!
The Brokerfish Team
Brokerfish provided outstanding support…
Brokerfish provided outstanding support when I encountered a challenge with one of the insurance companies. They resolved the issue quickly, which significantly sped up the entire process. The team is always helpful, responsive, and ready to take action whenever needed. I can highly recommend their services—truly a reliable and customer‑focused partner.
February 11, 2026
Reply from Brokerfish Limited
Hello Carl Henrik,
Thank you for your kind review, we truly and humbly appreciate it. We are very happy we could step in, resolve the issue quickly, and help keep things moving. It’s a key priority to be responsive and proactive whenever you need support.
The Brokerfish Team
Reply from Brokerfish Limited
Thank you Carl! We remain at your service!
The Brokerfish Team
Great support all the way
Hans was there with advice and help all the way through the process of getting insurance quotes, to sealing the contract. Any time of the day or night and even on the golf course! Highly recommend you give him a call.
February 6, 2026
Reply from Brokerfish Limited
Hi Sally,
Thank you so much for your kind words; truly appreciated!
It was a pleasure assisting you, and I’m glad we could find the right solution together. As mentioned, our role doesn’t stop once the policy is in place. We are always here for advice and support throughout the year whenever needed (even from the golf course 😊).
Thanks again for your trust and recommendation.
Hans Benn
The Brokerfish Team
Very professional and trustworthy service.
Hans explained everything clearly in advance, handled the process smoothly and was always responsive when needed.
I felt well supported and would definitely recommend working with him.
February 6, 2026
Reply from Brokerfish Limited
Thank you Florian, we truly appreciate your trust in us and the guidance we gave you on private medical insurance. We remain at your side through the life of your policy and please do let us know if you need any assistance.
Hans Benn
The Brokerfish Team
Brokerfish review, Hans Benn
My experience is based on Hans Benn.
I have not found a more competent, service-minded and good advisor. And I have been in contact with many, after trying to find the best solution for my health insurance needs.
February 5, 2026
Reply from Brokerfish Limited
Thank you Jorgen,
I am humbled by your fine words and it truly made my day! I remain at your service at any time.
Hans Benn
The Brokerfish Team
Don’t look elsewhere
Hans Benn was incredibly helpful in arranging PMI for us as expats who have just moved to Greece with pre-existing health conditions. He helped us navigate the process to a successful conclusion - even while suffering from flu! I highly endorse Brokerfish and Hans.
January 26, 2026
Reply from Brokerfish Limited
Dear Keith,
Thank you so much for taking the time to leave this review; it really means a lot!
I’m very happy we could help you put the right cover in place for your move to Greece.
Thank you as well for your kind words and recommendation. If you ever need help with claims, renewals, or any policy questions along the way, please don’t hesitate to reach out.
Warm regards,
Hans Benn
The Brokerfish Team
Outpatient claim process
This was my first time using the new ‘Outpatient’ allowance with Optimum Global. The process went smoothly overall and the reimbursement was successfully credited to my account. The only area for improvement would be the reimbursement speed, which could be a little quicker.
January 22, 2026
Reply from Brokerfish Limited
Dear Peter,
Thank you for your constructive feedback; it’s very much appreciated.
I’m glad to hear your first outpatient claim under Optimum Global went smoothly and that the reimbursement was credited successfully. The updated Emerald plan with the added outpatient benefit really is strong value for cost-conscious expatriates worldwide.
You’re also right that reimbursement speed can be improved, and we’re actively feeding this back and working with Optimum Global to shorten turnaround times. The important part, as you noted, is that claims are assessed fairly and paid. In our experience there are also relatively few requests for extra documents, which helps keep the process straightforward.
And as you know, once the first claim has been submitted, we can help set up a personal, password-protected and pre-filled claim form to make future submissions quicker and easier. Our aim is always to make administration and claims as smooth as possible.
We remain at your service.
Warm regards,
Hans Benn
Brokerfish Team
Excellent advice and flexible to…
Excellent advice and flexible to providing various options based on our needs.
January 20, 2026
Reply from Brokerfish Limited
Dear Fahd, Thank you for your fine feedback and we remain at your service!
The Brokerfish Team
They're always quick to assist with…
They're always quick to assist with fixes when the insurance companies make a mistake with renewal terms.
January 15, 2026
Reply from Brokerfish Limited
Dear Jeff, thank you for your feedback. While insurers are well intended sometimes they do miss details that are key and very important to individual clients. We are always trying to help and correct any such errors.
The Brokerfish Team
Good and quick service!
January 13, 2026
Reply from Brokerfish Limited
Thank you Rickard, we remain at your service!
The Brokerfish Team
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