Hans is a great broker -- always reachable and always replies on time, and addresses concerns properly. Would have given a 5 star rating if not for the ff concerns: - called the hotline 12... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hans provides thorough support and guidance on suitable packages. He is always quick to respond to any queries making the transactions very stress free.
Company replied
Hans was exceptionally attentive and patient. I was a hard customer, I had a million questions spanning everything about insurance. He found me a solution for my exact needs, answered every single qu... See more
Company replied
I was with my previous Healthcare provider for over 7 years. I was looking for another provider of expat insurance with similar coverage, but at a more competitive cost. Needless to say, I had a lot... See more
Company replied
Company details
- Insurance Broker
- Business Insurance Company
- Disability Insurance Company
- Health Insurance Agency
- Insurance Agency
- Life Insurance Agency
Written by the company
Brokerfish is an independent international insurance advisor helping individuals, families, and companies compare and choose the right global health insurance and international private medical insurance. We support expatriates, internationally mobile families, retirees abroad, remote workers, and organisations with clear advice, insurer comparisons, and ongoing support before and after purchase. We help clients understand plan levels, areas of cover, deductibles, co-pays, underwriting options, exclusions, claims, renewals, and policy management. We also assist companies and groups with international medical insurance solutions for expatriate staff, locally employed staff, dependants, and globally mobile teams.
Contact info
518, Jln Sultan Azlan Shah, Jalan Ipoh, 51200, Kuala Lumpur, Malaysia
- +60172407548
- contact@brokerfish.com
- brokerfish.com
4.8
Excellent
128 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hans is very knowledgeable and helped…
Hans is very knowledgeable and helped me find exactly the right insurance solution. Thank you!
July 19, 2023
Reply from Brokerfish Limited
Hi Kevin,
Thank you so much for your kind words! I'm thrilled to hear that you found the perfect insurance solution with Hans's assistance. If you ever need any further help or have any questions, feel free to reach out. We're always here to assist you!
Working with your company has been an…
Working with your company has been an absolute joy!
July 12, 2023
Reply from Brokerfish Limited
Thank you so much, Donny! We're thrilled to hear that you had a delightful experience working with us! 😊🎉
Reply from Brokerfish Limited
Dear Dirk Thomas,
Thank you for your wonderful review. We greatly appreciate your feedback and kind words.
We are thrilled to hear that you found our team to be professional, highly skilled, and understanding. Providing exceptional service and understanding our clients' needs are fundamental to our approach.
If there is anything else we can assist you with or if you have any further questions, please do not hesitate to reach out. We are here to help.
Thank you once again for your trust in our services and for taking the time to share your experience.
Reply from Brokerfish Limited
Thank you for taking the time to leave a review and we greatly appreciate your feedback.
We are thrilled to hear that our proposals were detailed and provided swiftly, offering you plenty of flexibility and options. Delivering comprehensive and tailored solutions is a top priority for us, and we are glad that our efforts resonated with you.
Your positive review serves as motivation for our team to continue delivering exceptional service. If you have any further questions or require additional assistance, please don't hesitate to reach out to us.
Reply from Brokerfish Limited
Thank you for your awesome 5-star review! We're thrilled that Hans has been on the ball and responsive. We appreciate your kind words and are here to help whenever you need us.
Very positive experience
Each year Hans Benn helps us find the best global healthcare policy tailored for our team, who are distributed around the world. He is quick to respond and help answer questions and find solutions. We're happy with the plan Hans sources for us through Expatriate Healthcare.
July 1, 2023
Reply from Brokerfish Limited
Dear Marlene Pitocco,
Thank you for sharing your very positive experience with us. We greatly appreciate your kind words.
Hans Benn takes pride in providing top-notch service and finding the best global healthcare policy that suits the unique needs of your distributed team. It's fantastic to hear that he has been quick to respond, assisting you with any questions and diligently working to find suitable solutions.
At BrokerFish, we strive to ensure our clients receive exceptional service and benefit from tailored healthcare plans. We're glad to know that you are satisfied with the plan sourced by Hans through Expatriate Healthcare.
Thank you once again for your trust and feedback. If you have any further inquiries or require assistance, please don't hesitate to reach out to us. We're here to help.
Hans provided extremely professional…
Hans provided extremely professional and personal service in finding the correct solution for our circumstances.
June 28, 2023
Reply from Brokerfish Limited
Dear Rachel,
Thank you for your feedback. We appreciate your kind words.
We are very happy to hear that Hans provided extremely professional and personalized service in helping you find the right insurance solution for your circumstances. As a broker, our goal is to assist clients in finding a suitable insurance provider that meets their needs.
We're glad that Hans was able to deliver exceptional service, and we appreciate the opportunity to assist you and your husband.
If you have any further questions or need further assistance, please don't hesitate to reach out to us.
Thank you again for your feedback and for choosing our brokerage services.
Reply from Brokerfish Limited
Dear Peter,
Thank you for your review and for your continued trust in our services.
We're thrilled to hear that Hans has been consistently reliable throughout the past 10 years. Building long-term relationships with our clients is important to us, and we're glad to know that we have consistently met your expectations without any issues.
If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We're here to help and provide ongoing reliable service.
Thank you again for your feedback and for being a valued client for the past decade.
Feedback on Hans
Hans is very helpful, patient and thinks ahead. His advise and guidance is much appreciated.
June 9, 2023
Reply from Brokerfish Limited
Thank you for your supportive and positive review - we remain at your service!
good service and advice
Over the past few years, Hans has provided good service and advice for the selection and renewal of our group medical insurance scheme. Recommended
April 2, 2023
Reply from Brokerfish Limited
Thank you and we appreciate you remaining our loyal customer for so many years!
10 year partner for meeting expatriate insurance needs
Hans Benn and Brokerfish have been advising me for nearly 10 years on my expatriate insurance requirements. Hans always presents a range of alternative insurance providers with comments on the strengths, weaknesses, and value for money of each. With Hans' guidance, I have made a number of strategic shifts in provider in response to changes in the scope of coverage, premium costs, and my own changing business needs and personal circumstances. Brokerfish has been a long-term and invaluable partner in meeting my expatriate insurance needs. Thank you Hans and Brokerfish!
February 28, 2023
Reply from Brokerfish Limited
Dear Robert,
Thank you so much for taking the time to share your wonderful experience with us on Trustpilot. We sincerely apologize for the delay in responding to your review and appreciate your understanding.
We are delighted to have had the opportunity to serve as your trusted advisor for nearly 10 years, assisting you with your expatriate insurance requirements. It is truly rewarding to hear that our dedicated consultant, Hans Benn, has consistently provided you with exceptional guidance and support throughout this journey.
At Brokerfish, our aim is to always prioritize your needs and ensure that you have access to a wide range of insurance providers. We understand the importance of presenting you with options that align with your preferences and circumstances. It brings us immense satisfaction to know that Hans has been able to offer you valuable insights, discussing the strengths, weaknesses, and value for money of each provider. Moreover, we are pleased to learn that you have successfully navigated strategic shifts in response to changes in coverage, premiums, and your own evolving business and personal requirements.
We are grateful for your trust in us as your long-term partner, and we take pride in being able to fulfill your expatriate insurance needs effectively. Your kind words serve as a testament to our commitment to delivering excellent service.
Once again, we sincerely apologize for the delay in responding to your review. We highly value your feedback, and it motivates us to continuously improve our services. Should you have any further questions or require assistance, please do not hesitate to reach out to us.
We look forward to serving you for many more years to come.
Warm regards,
The Brokerfish Team
Top communication with our broker Hans Benn
The communication with Hans Benn is always fast and helpful. We are very glad to have him as our broker, recommending us best options for international health insurance since years. Reminders about insurance renewals or updates are always prompt. In case of any emergency we got help and responses super fast. Thank you so much!
January 14, 2023
Reply from Brokerfish Limited
Thank you for your fantastic review! We greatly appreciate your kind words.
We are thrilled to hear that you have experienced top-notch communication with our broker, Hans Benn. It is our priority to ensure that our clients receive fast and helpful assistance, and we are glad that Hans has consistently provided you with such service.
We are delighted to have been your trusted broker for international health insurance, recommending you the best options over the years. It brings us immense satisfaction to know that our recommendations have met your needs and expectations.
Furthermore, we are pleased to hear that our reminders about insurance renewals or updates have been prompt, and that in times of emergencies, we have been able to provide you with quick help and responses.
Thank you once again for your kind words and for choosing us as your insurance partner. We are grateful for your trust and look forward to continuing to serve you in the future.
Best regards,
The BrokerFish Team
Helpful,prompt,friendly
We haven’t had to use our insurance yet, but Hans is always very prompt and helpful whenever I have any questions about our insurance plan.
January 12, 2023
Reply from Brokerfish Limited
Thank you for your kind review! We appreciate your feedback.
We are glad to hear that Hans has been helpful, prompt, and friendly in addressing your questions about your insurance plan. We are here to assist you whenever you need us, and we look forward to being of service to you in the future.
Best regards,
The BrokerFish Team
BrokerFish are amazing
BrokerFish are amazing. Hans must have spent about a day all in trying to find a suitable insurance policy for me as I am very difficult to ensure. Excellent customer support throughout until one that was found.
December 18, 2022
Unprompted review
Reply from Brokerfish Limited
Thank you so much for your kind words! We are thrilled to hear that you found our service amazing, and we truly appreciate your recognition of the effort put in by Hans to find a suitable insurance policy for you. Providing excellent customer support is our priority, and we are glad that we could assist you throughout the process.
Best regards,
The BrokerFish Team
Absolutely great customer service and…
Absolutely great customer service and experience of the purchasing process! Would pick these guys any day of the week!
January 8, 2023
Reply from Brokerfish Limited
Thank you for your amazing review! We greatly appreciate your feedback.
We are thrilled to hear that you had an absolutely great customer service experience and that the purchasing process was smooth. It means a lot to us that you would choose us any day of the week. We are committed to providing exceptional service and will continue to exceed your expectations.
Thank you once again for your kind words. We look forward to serving you in the future.
Best regards,
The BrokerFish Team
Hans continues to be very supportive…
Hans continues to be very supportive even after sale. He intermediates with providers, which is key, and is consistent in follow up. Knowledge of the market and structuring packages is also a great strength
November 24, 2022
Reply from Brokerfish Limited
Thank you for your wonderful review! We greatly appreciate your feedback.
We are delighted to hear that Hans has been consistently supportive even after the sale. Our team takes pride in providing ongoing assistance and acting as intermediaries with providers to ensure a smooth experience for our clients.
We are glad that Hans's knowledge of the market and ability to structure packages has been a great strength. We strive to offer comprehensive solutions that meet your specific needs.
Thank you once again for your kind words. We value your trust and look forward to continuing to serve you.
Best regards,
The BrokerFish Team
Great responsiveness and good customer…
Great responsiveness and good customer service
November 7, 2022
Reply from Brokerfish Limited
Dear Alex,
Thank you for your review. We appreciate your feedback.
We're delighted to hear that you have experienced great responsiveness and good customer service from our team. Providing excellent service and good advise on medical insurance is a top priority for us, and we're glad to know that we have met your expectations in terms of responsiveness and customer support.
If you have any further questions or need any additional assistance, please feel free to reach out to us. We're here to help.
Thank you again for choosing our services and for your kind words.
Excellent customer service
Hans was such a delight to work with. He was prompt in getting back to me, very articulate in outlining different options and he really understood the complications of life and travel as an expat. He presented me with several good options and advised me well. I highly recommend Hans at Brokerfish and will certainly call him when I again need a new policy.
November 24, 2022
Reply from Brokerfish Limited
Thank you Gaia, it was a pleasure to discuss various options and pros and cons with each. Look forward to advise and help you in the future when the need arise.
Brokerfish are very good at customer support
Brokerfish are very good at customer communications and action which is precisely what we need from our broker .
November 22, 2022
Reply from Brokerfish Limited
Thank you Michael, customer support and action is our core competence and key to help our clients in times of need, especially when communication with the insurance company.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.