Brook + Wilde Sleep Reviews 211

I'm 6'6" and 105Kg and this mattress is the only one which I wake up actually in the morning felling rested and not at 3am with back pain (after having 3 bought and tried at home).

Disapointing to find out that they wound up in 2023 and now have new owners. Diapointed that they will not honour the warranties by the previous compny even though they are using the same name and website.

A really comfy mattress. Order completed earlier than expected, delivered on time without fuss. Followed up with a courtesy call to ensure all was well.

Utter rip-off, poor-quality mattresses that fail after a short time. The so-called Elite mattress developed a very soft spot after a few months. Only in Brexit Britain could a company change its name and continue to trade. What was once Brook + Wilde Limited is Brook + Wilde Sleep, selling the same rubbish products. The company is just a scam and the owner of the business needs locking up

Great mattress very comfortable delivered sooner than expected. Delivery men helpful & polite.

Placed and order and I must say I am impressed with the service. Customer service was easy to get hold of and correct my order which I had placed wrong and mattress was dispatched in no time. Delivery was smooth including the removal of our old mattress and as a whole the delivery company and Brook and Wilde were very professional. I was at first a little hesitant after finding out the company had changed, I had previously ordered a mattress from the old company and gave it a chance with this new company too, and I must say I was very pleased with my purchase and the product has been outstanding.

I do suffer from a lot of back pain issues and I am fairly overweight, I used to struggle waking up aching and then being able to be more active in order to reduce my weight. I had tried several companies in the past with many of the mattresses sinking within a few months or not being firm enough, therefore having to return them. With Brook and Wilde I did have the option to select the firmness I required and having a good nights sleep finally has enabled me to wake up feeling more fresh and also become more active in order to achieve my goals.

This is our third Elite mattress that we have bought; now we have two doubles and a super-king. All feel comfortable and we sleep well. In the summer, the mattresses don't feel hot (like some of the JL ones we have had). Support feels good and no rolling together.

So far, the mattress has been a delight. I know it’s winter, but I find myself dreaming about going home and climbing back into bed. I went for the firm and am a front sleeper. No complaints with the product itself thus far. My only gripe has been with the contractor used for delivery in my area. They were pretty poor and I got my delivery on the third attempt.

Great products supported by brilliant customer service.
Prompt delivery with no hassle.

Excellent quality mattress, so good we bought another one for our spare bed.
Would highly recommend

There was positive communication throughout. I was due to have surgery which would mean lying solely on my back. I contacted Brook and Wilde and they sped up my delivery for us.
The delivery drivers were helpful and friendly as well.
I was also happy to welcome a call after delivery to check the mattress was ok.

Best night sleep we have had in a long time, highly recommend

Received my products in good order, very happy with my purchase. Thanks to the team for keeping me informed of delivery!

I bought a mattress from them and they never delivered it, then they declared bankruptcy and restarted the company with "sleep" in the name, took the money and ran.
Shocking state of affairs.

I ordered the Perla mattress and it is extremely comfortable and been having great nights sleep
Quick delivery, recommend this company!

The whole process was very easy and the company communicate really well with customer. The delivery guy forgot to load the mattress protector so they called to let me know they would send someone out to deliver it straight away. A great company with great products.

Very impressed with the service, super helpful and friendly. Great mattress!!

Great products! Gave me the best nights sleep I’ve had in a while… arrived quicker than expected too; always a plus!

Order was really quick, they arrived packaged neatly. I put them on my pillows and fit lovely and feel so soft!

Really happy with my new product, arrived sooner than expected and service was fab!

Bought the Perla at ridiculous cost last February and am still paying it off via their finance option. I was seduced by the description of "silk, cashmere, alpaca wool etc" on their website which sounded luxurious indeed. Removal of the cover (which is polyester) shows the Perla to be mostly layers of foam with virtually no luxury or natural materials. This product is still being sold by the new phoenix Brook + Wilde Sleep company (following liquidation) with identical description of the natural materials. Its just an expensive bit of foam!! And the liquidation and phoenix company that replaced it means they will not honour the warranty