Purchased in Feb 2020, expecting it to last a good amount of time. Initially great, then after a couple of years faults start appearing. Same experience as all the other customers who have given poor... See more
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Amongst the best money I've ever spent. Delivery and removal of old mattress was on time and smoothly done. The mattress itself is an absolute wonder, as a 100kg man of 52 who does a very physica... See more
Company replied
I felt that my previous mattress was too firm so I ordered a soft Elite one from Brook + Wilde because they offer soft, medium and firm mattress with a 200 day trial period. Although it felt a bit str... See more
Company replied
I am very happy with my four season duvet. The high quality materials give it a luxurious feel its incredibly comfortable and cosy. What I love most is its adaptability the design lets you switch betw... See more
Company details
Written by the company
Brook + Wilde Sleep is a luxury British brand that specialises in premium sleep products. At the heart of the business is an ergonomically designed mattress, which is available in soft, medium or firm preferences. Brook + Wilde Sleep is committed to making beautiful, high-quality design available to everyone, via its direct to consumer business model. With an eye on social responsibility.
Contact info
United Kingdom
- brookandwildesleep.com
3.8
Great
211 reviews
Hasn’t replied to negative reviews
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Excellent service and so far a very…
Excellent service and so far a very comfortable nights sleep.
February 1, 2024
Unprompted review
Reply from Brook + Wilde Sleep
Good Morning,
Thank you for your kind review and feedback.
We are thrilled to hear you are getting a comfortable nights sleep with your mattress!
Kindest regards,
Brook + Wilde Sleep
Well impressed
We cannot fault this company, from the time of ordering to the delivery, they kept us updated. The delivery was well within the time slot on the day and the lads were very friendly and cheerful and carried the mattress upstairs and onto the base of the bed no problem, would definitely recommend Brook +Wilde Sleep.
February 15, 2024
Reply from Brook + Wilde Sleep
Hi Mr Gilliam,
Thank you so much for your kind feedback!
We are glad your experience has been a positive one.
Kindest regards,
Brook + Wilde Sleep
Our new mattress
Our mattress was delivered on time. Delivery men were very efficient and helpful. We love the mattress.
January 31, 2024
Reply from Brook + Wilde Sleep
Hi Steve,
Thank you for your kind review and feedback.
We are delighted to hear your delivery went well and the services provided were helpful and that you are also really enjoying your new Ultima mattress.
Kindest regards
Brook + Wilde Sleep
Delivery was very good
Delivery was very good. Was actually delivered earlier than allocated but the company called beforehand and confirmed the new time slot on the day which was good. The guys delivering it were very helpful in getting the mattress where it needed to go. Top work.
January 25, 2024
Reply from Brook + Wilde Sleep
Hi Luke,
Thank you for taking the time to leave your review.
We are delighted to hear your delivery went well and the services provided were helpful!
Thank you for choosing Brook + Wilde Sleep.
Kindest regards,
Brook + Wilde Sleep
Great mattress & great service.
Firstly, great mattress so comfy. Secondly excellent delivery service. Two man team were polite and respectful throughout the delivery leaving the mattress open on the bed with instructions of how long to leave it in order to plump up.
January 31, 2024
Reply from Brook + Wilde Sleep
Hi Chris,
Thank you for your review.
We are glad to hear that you are finding your Lux mattress comfortable and that you received great service from our delivery team!
Kindest regards,
Brook + Wilde Sleep
Reply from Brook + Wilde Sleep
Hi John,
Thank you for your review!
We are delighted that you are happy with the service from our teams, and we would like to thank you for choosing Brook + Wilde Sleep.
Kindest regards,
Brook + Wilde Sleep
Excellent service and top product
January 31, 2024
Reply from Brook + Wilde Sleep
Hi Gary,
Thank you so much for your kind review!
We are glad to hear you received excellent service and that you are also enjoying your Ultima Mattress. Our teams work hard to ensure you have the best nights sleep!
Kindest regards,
Brook + Wilde Sleep
The mattress is extremely comfortable
The mattress is extremely comfortable, and the delivery was courteous, efficient and swift.
January 31, 2024
Reply from Brook + Wilde Sleep
Hi Angie,
Thank you for your kind feedback.
We are glad to hear your Elite mattress is comfortable and you are happy with the service from our delivery team. We will be sure to pass this onto the team.
Kindest regards,
Brook + Wilde Sleep
Fantastic mattress
Fantastic mattress! I was worried that the mattress might be too soft but it’s perfect so far. My back pain has really subsided and I’m falling asleep much quicker. The delivery service was also excellent. The drivers were really friendly and efficient. Very happy customer. 😄
January 31, 2024
Reply from Brook + Wilde Sleep
Hi Christa,
Thank you so much for your kind review and feedback.
We are really glad that your Elite mattress is helping with your back pain and you are now getting a good nights sleep!
Thank you for your kind feedback.
Kindest regards,
Brook + Wilde Sleep
New Matress
Kept informed. Delivery men very friendly and helpful. Only had for 2 weeks and so far so good.
January 25, 2024
Reply from Brook + Wilde Sleep
Hi Sadie,
Thank you for your review.
We are glad to hear you received good service from our delivery team and that you are also enjoying your order so far.
Kindest regards,
Brook + Wilde Sleep
Be very dubious about the 5 Star…
Be very dubious about the 5 Star reviews on this site. Knowing their previous history, they probably put them up there themselves just to sucker in more people.
They replied to my original post saying they are a different company now from the original brookandwilde cowboys.
But the product is the same, and already people are complaining on trustpilot about the product and service under the new company name, so can't see how anything has changed.
Maybe if they paid me back the £1200 for the useless Mattress I purchased I might be a bit more lenient.
As mentioned before, look at the the old company's name in Trustpilot "brookandwilde.com". Which went insolvent and immediately restarted under "brookandwildesleep.com". These are true conmen. Please please please don't get caught like hundreds of others did. Please please please read the reviews under the old company name.
December 6, 2023
Unprompted review
Reply from Brook + Wilde Sleep
Hi Terry,
Thank you for your review.
Brook + Wilde Sleep is a separate company with different ownership, we know receiving this news is not ideal and we are sorry we are unable to assist you with this directly.
Whilst we cannot assist directly as a new business, however if you do have further questions our team will be more than happy to try and help.
Kind regards,
Brook + Wilde Sleep
Beware of this company
I bought a mattress from them last year. It was never delivered and the promised refund never arrived. Had to claim the money back from my credit card company. Shocked to see they have slightly renamed themselves and carried on trading. Beware - they are scammers. They took my order knowing they were going into liquidation and had no intention of giving me a mattress or a refund. They just cut their phone off and stopped answering emails - ended up ordering a mattress at half the price from Simba which has been great.
June 1, 2023
Unprompted review
Reply from Brook + Wilde Sleep
Hi Fiona,
Thank you for your review.
Brook + Wilde Sleep is a separate company with different ownership, we know receiving this news is not ideal and we are sorry we are unable to assist you with this directly.
Whilst we cannot assist directly, if you do feel you have a claim you could try to raise this with the administrators.
Kind regards,
Brook + Wilde Sleep
Good service and comfort
Delivery was on time and paying the extra for premium was well worth it. Two mattresses were put on beds and the old ones disposed of. That's up a total of 25 steps.
It is too early to say how they will fare over time but they are very comfortable. I would suggest leaving them uncovered for as long as possible as they need to get rid of the gases that come with the manufacture.
February 3, 2024
Reply from Brook + Wilde Sleep
Hi Peter,
Thank you for your positive review.
We are delighted that you are happy with the service from our teams, and the quality and comfort of your mattress.
We will ensure we pass on the positive feedback to our courier team.
Our teams work extremely hard, and we are grateful for the time you have taken to leave this feedback.
Kindest regards,
Brook + Wilde Sleep
Vgery Happy with the whole experience
Very Happy with the whole experience. Delivery was like clockwork ,two gents very courteous and took mattress to our room of choice then took away all packaging . The mattress is superb and really comfortable. Very very happy.
January 24, 2024
Reply from Brook + Wilde Sleep
Hi there,
Thank you for your review.
We are delighted that you are happy with the service from our teams, and the quality and comfort of your mattress.
We have passed on the positive feedback to the courier team who are just as delighted.
Thank you for choosing Brook + Wilde Sleep.
Kind regards,
Brook + Wilde Sleep
Good service frrom start to finish
Good company to deal with - helpful online chat to answer questions, great delivery service - on time, with call to confirm 10 mins before, took my old mattress away - no issues. Bed is comfortable and even after just a week or two of using, now have significantly less shoulder pain on waking.
January 31, 2024
Reply from Brook + Wilde Sleep
Hi Gavin,
Thank you for your positive review.
We are delighted that you are happy with the service of Brook + Wilde Sleep.
To know your pain has decreased is amazing! Our team works extremely hard to ensure the quality of the mattress can support you and give you amazing comfort.
Thank you for taking the time to leave your review with us.
Kindest regards,
Brook + Wilde Sleep
Good service
I ordered one of the ultra mattresses from Brook + Wilde sleep. The ordering process was easy and the mattress arrived earlier than expected with clear communication from the delivery company. The deliverers set the mattress in my room and carried it up the stairs for me which was nice. I received a courtesy call from one of their staff a couple of weeks later to check if I was happy with the mattress which was nice.
The mattress - which I’ve had for 3 months now - is comfortable and was well made with no damage.
I know there is a bad reputation for this company given their recent dissolvency and re-branding as Brook + Wilde Sleep. I am slightly apprehensive about the guarantee/warrantee of the product if the company were to go under again - but for now I have no complaints.
December 15, 2023
Reply from Brook + Wilde Sleep
Hi Harry,
Thank you for the kind words.
We’re delighted to hear you are enjoying the mattress.
Our teams work extremely hard, and we are delighted that you are happy with the team's service and the product's quality.
Kindest regards,
Brook + Wilde Sleep
Very pleased with this mattress
Very pleased with this mattress. Am getting a much better quality of sleep and waking up with much fewer aches and pain than before.
The delivery of new and collection of old was first class with excellent and timely communication at every point.
Definitely recommend.
February 2, 2024
Reply from Brook + Wilde Sleep
Hi Richard,
Thank you for your positive review.
We are pleased that you are happy with your mattress (or other product). We take pride in the quality and customer service you receive.
We would like to thank you for choosing Brook + Wilde Sleep.
Kindest regards,
Brook + Wilde Sleep
So comfortable!!!
Delivery was on point. The mattress is the most comfortable I've ever slept on!
February 1, 2024
Reply from Brook + Wilde Sleep
Hi Lorenzo,
We are delighted to hear the delivery of your order went well and you are enjoying your new mattress.
We appreciate you taking the time to leave this review and may the comfortable night's sleep continue!
Thank you for choosing Brook + Wilde Sleep.
Kind regards,
Brook + Wilde Sleep.
So far, so good!
The purchase was straightforward and delivery well organised and efficient. The mattress is (so far) very impressive and comfortable.
January 31, 2024
Reply from Brook + Wilde Sleep
Hi Ray,
Thank you so much for your review!
We are delighted to hear you found your experience with us straightforward and efficient.
It has been a pleasure to assist you on your journey to a comfortable night’s sleep!
Thank you for choosing Brook + Wilde Sleep.
Kind regards,
Brook + Wilde Sleep
Fantastic mattress
Fantastic mattress. Ordering and delivery straightforward and quick (a few weeks). The only minor gotcha is that they don't contact you after the original order to tell you it is being processed and that you'll hear about delivery in a couple of weeks.
January 29, 2024
Reply from Brook + Wilde Sleep
Hi Steve,
Thank you for taking the time to leave this review.
We are so pleased to hear you are enjoying your new mattress.
Our teams are always looking to improve our services and thank you for the feedback given regarding the delivery process, we will be sure to take this into consideration for future customers.
Thank you for choosing Brook + Wilde Sleep.
Kind regards,
Brook + Wilde Sleep.
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