Purchased in Feb 2020, expecting it to last a good amount of time. Initially great, then after a couple of years faults start appearing. Same experience as all the other customers who have given poor... See more
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Amongst the best money I've ever spent. Delivery and removal of old mattress was on time and smoothly done. The mattress itself is an absolute wonder, as a 100kg man of 52 who does a very physica... See more
Company replied
I felt that my previous mattress was too firm so I ordered a soft Elite one from Brook + Wilde because they offer soft, medium and firm mattress with a 200 day trial period. Although it felt a bit str... See more
Company replied
I am very happy with my four season duvet. The high quality materials give it a luxurious feel its incredibly comfortable and cosy. What I love most is its adaptability the design lets you switch betw... See more
Company details
Written by the company
Brook + Wilde Sleep is a luxury British brand that specialises in premium sleep products. At the heart of the business is an ergonomically designed mattress, which is available in soft, medium or firm preferences. Brook + Wilde Sleep is committed to making beautiful, high-quality design available to everyone, via its direct to consumer business model. With an eye on social responsibility.
Contact info
United Kingdom
- brookandwildesleep.com
3.8
Great
211 reviews
Hasn’t replied to negative reviews
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Excellent and very responsive costumer…
Excellent and very responsive costumer support. Lewis was very helpful throughout the process.
March 12, 2024
Reply from Brook + Wilde Sleep
Hi Margarida,
Thank you for your positive review.
We are pleased that you are happy with your mattress. We take pride in the quality and customer service you receive.
We would like to thank you for choosing Brook + Wilde Sleep.
Kind regards,
Brook + Wilde Sleep Team
Ultima brook and Wilde matress
I have just bought my 2nd matress from Brook and Wilde and I can honestly say the matress ultima double medium firmess is fantastic very comfortable and high quality My husband and myself are really happy and getting a good night sleep. The overall service from ordering our matress to getting it delivered and took to the room of our choice was outstanding. I would highly recommend this company as the product is a high quality. The staff are very friendly and helpful.
March 11, 2024
Reply from Brook + Wilde Sleep
Hi Gillian,
Thank you for your positive review.
We are pleased that you are happy with your mattress. We take pride in the quality and customer service you receive.
We would like to thank you for choosing Brook + Wilde Sleep.
Kind regards,
Brook + Wilde Sleep Team
Reply from Brook + Wilde Sleep
Hi Shaquille,
Thank you for your positive review.
We are delighted that you are happy with your mattress and we would like to thank you for choosing Brook + Wilde Sleep.
Kind regards,
Brook + Wilde Sleep Team
Beautiful mattress
Beautiful mattress, firm yet comfy. Great service. Highly recommend
March 18, 2024
Reply from Brook + Wilde Sleep
Hi Peter,
Thank you for your positive review.
We are pleased that you are happy with your mattress. We take pride in the quality and customer service you receive.
We would like to thank you for choosing Brook + Wilde Sleep.
Kind regards,
Brook + Wilde Sleep Team
Do not use
Do not use. I purchase a mattress from 'Brooke + Wilde' who have now gone into liquidation and started up under this new name!!
In relation to the response from them below...same logo, same website, same products but apparently different company? Doesn't quite stack up and I'd be very cautious of buying from them even if they have started again.
March 14, 2024
Unprompted review
Reply from Brook + Wilde Sleep
Hi Bruce,
Thank you for your review.
Brook + Wilde Sleep is a separate company with different ownership, we know receiving this news is not ideal and we are sorry we are unable to assist you with this directly.
Whilst we cannot assist directly as a new business, however if you do have further questions our team will be more than happy to try and help.
Kindest regards,
Brook + Wilde Sleep
When I first tried it my initial…
When I first tried it my initial reaction was that it wasn’t really suitable for me i contacted the company and they asked me too try it for a while and if it wasn’t suitable then they would change or refund me.It’s now been 3weeks and I’ve never been happier being a side sleeper it supports my lower back giving me a good night’s sleep .I have got 100days to test it but so far so good fantastic company fantastic mattress
March 12, 2024
Reply from Brook + Wilde Sleep
Hi Philip,
Thank you for your positive review.
We are delighted that you are happy with the service from the Brook + Wilde Sleep team and we would like to thank you for choosing Brook + Wilde Sleep.
Kind regards,
Brook + Wilde Sleep Team
Brook+Wilde Sleep were fast efficient…10/10
Brook+Wilde Sleep were fast efficient and professional highly recommend
March 12, 2024
Reply from Brook + Wilde Sleep
Hi Sheila,
Thank you for your positive review.
We are delighted that you are happy with the service of Brook + Wilde Sleep and we would like to thank you for shopping with us.
Kind regards,
Brook + Wilde Sleep Team
Reply from Brook + Wilde Sleep
Hi Violeta,
Thank you for your positive review.
Our teams work extremely hard, and we are delighted that you are happy with the service from our teams and the quality of your product.
We would like to thank you for shopping with us.
Kind regards,
Brook + Wilde Sleep
Very pleased
Very impressed that I was kept informed with the delivery time and even had a call an hour before delivery. The drivers were very helpful and pleasant.
February 28, 2024
Reply from Brook + Wilde Sleep
Hi Christine,
Thank you for your review.
We will be sure to pass this on to our delivery team.
Thank you for choosing Brook + Wilde Sleep!
Kindest regards,
Brook + Wilde Sleep
Best mattresses on the market
I’ve recently purchased my second mattress from Brook and Wilde (using first one for over 4 years), and my experience has been outstanding. The ordering process was straightforward, and the delivery was right on time. The quality of the mattresses, especially the Ultima in both double and super king sizes (both firm versions), has exceeded my expectations. The sleep is truly amazing, and I highly recommend investing in a Brook and Wilde mattress for a rejuvenating experience. The delivery team, though outsourced, was exceptionally friendly and helpful, adding a positive touch to the overall service. Overall, I'm thoroughly satisfied with my purchase and would recommend Brook and Wilde to everyone seeking a top-notch mattress.
March 8, 2024
Unprompted review
Reply from Brook + Wilde Sleep
Hi Rok,
Thank you for taking the time to leave your review.
We are so happy you are enjoying your Ultima! Thank you for your kind words, we will be sure to pass this feedback on to our teams.
Kindest regards,
Brook + Wilde Sleep
I needed a good quality travel pillow…
I needed a good quality travel pillow and couldn't be happier with my Brook & Wilde pillow. It's the comfiest pillow I've ever used. So much so that I now use it as my main pillow in bed!
November 22, 2023
Unprompted review
Reply from Brook + Wilde Sleep
Hi Barry,
Thank you for your positive review.
We are delighted that you are happy with the service from Brook + Wilde Sleep and we would like to thank you for shopping with us.
Kind regards,
Brook + Wilde Sleep Team
We bought the medium elite mattress…
We bought the medium elite mattress which is very good. Everything went very smoothly from ordering to delivery (delivery guys very good) by the way. I know about the company changing hands because we have mattresses from previous owner so already knew the mattress was good. We rang customer service to make sure the mattress was the same as before, he confirmed that they were the same so we ordered.
My wife and I are 11 stone in weight so the medium is excellent for us, we have also had the soft elite which was very good as well.
February 14, 2024
Reply from Brook + Wilde Sleep
Hi John,
Thank you for your positive review.
We are pleased that you are happy with your mattress. We take pride in the quality and customer service you receive.
We would like to thank you for shopping with us.
Kind regards,
Brook + Wilde Sleep Team
delivered all on time
February 28, 2024
Reply from Brook + Wilde Sleep
Hi Alex,
Thank you for your positive review.
Our teams work extremely hard, and we are delighted that you are happy with the service of the team and the quality of the product.
We would like to thank you for shopping with us.
Kind regards,
Brook + Wilde Sleep
Very pricy but brilliant mattress
Very pricy but brilliant mattress, comfortable and supportive so far. It was delivered when stated.
March 5, 2024
Reply from Brook + Wilde Sleep
Hi Tim,
Thank you for your positive review.
Our teams work extremely hard, and we are delighted that you are happy with the service from the team and the quality of the product.
We would like to thank you for shopping with us.
Kind regards,
Brook + Wilde Sleep
Professionally delivered
New mattress (very heavy) delivered by 2 guys who also took the existing one away.
March 1, 2024
Reply from Brook + Wilde Sleep
Hi Phil,
Thank you for your positive review.
We are delighted that you are happy with the service of Brook + Wilde Sleep and we would like to thank you for shopping with us.
Kind regards,
Brook + Wilde Sleep Team
Great customer service, great mattress
Very responsive customer service throughout. I changed the size of our mattress after ordering, needed to take delivery on a specific date and they were very helpful. The mattress is extremely comfortable. We comment on it each time we get into bed!
February 1, 2024
Reply from Brook + Wilde Sleep
Hi Teresa,
Thank you for the kind words.
Our teams work extremely hard, and we are delighted that you are happy with the service of the team and the quality of the product.
Kind regards,
Brook + Wilde Sleep
Reply from Brook + Wilde Sleep
Hi Malik,
Thank you for your positive review.
We are delighted that you are happy with the service, and thank you for choosing Brook + Wilde Sleep.
Kindest regards,
Brook + Wilde Sleep Team
Mattress started Slanting on the ends after a year
I bought the mattress from the company Brooke and Wilde in Dec 2022. IN Aug 2023 the company went into administration and the new company was called Brooke and Wilde Sleep ! EVERYONE will get deceived by this. Same website, same products.
The oold company promised to replace my mattress. And then it went into administration. The new company COULDNT case less.
PLEASE SEEBELOW
"From: Jemma.Roche
Date: Wed, Oct 4, 2023 at 9:58 AM
Subject: RE: Your Brook + Wilde Order Confirmation (#9) - MATTRESS FAULTY ***URGENT***
To:
R****
Thank you for your email.
Unfortunately the Official Receiver cannot help with regard to warranties or exchanges, please seek advice from Citizens Advice.
Please note the company is not in administration, it is in liquidation – the company does not have any assets and is not trading. The court has concluded the company is insolvent on an asset v liabilities basis.
Kind regards
July 20, 2023
Unprompted review
Reply from Brook + Wilde Sleep
Hi Rajesh,
Thank you for your review.
Brook + Wilde Sleep is a separate company with different ownership, we know receiving this news is not ideal and we are sorry we are unable to assist you with this directly.
Whilst we cannot assist directly as a new business, however if you do have further questions our team will be more than happy to try and help.
Kindest regards,
Brook + Wilde Sleep
Good Mattress Friendly Company
Found this company online and ordered the elite mattress. Made to order and delivered within 4 weeks. Delivery was very smooth time slot given. Friendly guys brought mattress into the bedroom and unpacked it. Seems very comfy to sleep on and a massive upgrade from our previous one. Has a follow up call to make sure I was happy with everything too. Great service!
February 22, 2024
Reply from Brook + Wilde Sleep
Hi Simon,
Thank you for your positive review.
Our teams work extremely hard, and we are delighted that you are happy with the service from our delivery team and the quality of your mattress!
We would like to thank you for choosing Brook + Wilde Sleep.
Kindest regards,
Brook + Wilde Sleep
Reply from Brook + Wilde Sleep
Hi Clive,
Thank you for your positive review.
We are delighted that you are happy with the service from Brook + Wilde Sleep and we would like to thank you for shopping with us.
Kind regards,
Brook + Wilde Sleep Team
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