Brother2Brother Reviews 

there is an insolvency meeting against this company so I am assuming they have gone out of business (you can find this online). I placed an order which I never received. No response from their email or answering of any phone lines online.

Haven’t received a refund ??
Where is my refund ??
Terrible customer service .
I’m waiting for over £363.99
This simply isn’t good enough !
Especially when we are in a cost of living crisis !!

Avoid at all cost, products will arrive with no communication, if for any reason you need to return your items like i did you will never recieve your money back. Daylight robbery at its finest. Tried to get into contact with the company they do not answer or reply at any point. Unfortunatly for me now its the long witted process of the ombudsmen and then court. Make sure you always keep proof of returns

I ordered a 400 tops and sadly it didn’t fit then all of a sudden there page has been down for weeks now I’ve tried ringing up they never answer and I have emailed multiple times

Very strange experience feel like the company must have went out of business.
Returned items via recorded delivery they arrived at returns address stated on website on the 03/01/02024. I have sent numerous emails over my refund and have been completely ghosted 👻.
Website is not working as it's under maintenance and the customer service number is always too busy to even ring.

Please can someone explain??

Item ordered as a christmas present. Item was not supposed to be left on doorstep on there own delivery terms. Item was never delivered and delivery picture is showing left on a doorstep. No response from emails and website down. Absolutely appauling. Basically theft.

Ordered a gift for partner 4th Jan and hasn't even been sent. Tried contacting on various platforms, messages either undelivered or ignored. Website has been down for weeks. Suspected scam, PayPal has stepped in to refund me. Avoid this site!

Scammers, item delivered but returned as didn’t fit. No refund, no answer on phones, no response to email - avoid at all costs

They dont respond! Ive been writing to them since more than 10 days about a shirt i ordered and received with a big stain on the front side. Their website is always down and they dont pick up calls!

Beware scammers!!!

Its shocking that I have been seeing a lot of review on 2024 when the website don't even open any more, I order since 6th of January, spent 1000usd and I didn't get my shipment neither did I get any response back until now. I am still waiting until this moment

I returned an item for refund on 6th January, still no refund. Website is constantly down for maintenance and have received no reply to my emails regarding the non refund.

They have gone bust again. All employees sent home after Xmas, the bank has sent in adminstrators.

This happened to me. Tried to return something. Can't get through. No response to emails. Website down. Not sure what to do.

Seems slightly strange, I’ve gone ahead and returned my item via Royal Mail for a refund. However, still no update on my return been processed after waiting 2 weeks now. Website is down for the pass 2 days and can’t seem to get through to customer service by phone or email. What is going on???

Terrible service from this company. Returned some jeans I bought on there website 2 weeks ago and haven't heard a thing from them regarding my refund. Luckily I bought it using klarna and I haven't had to pay out any money. I have informed klarna about the return details and they are now looking in to it. Will never use this company again.

I ordered a jacket that ended up being large on me even though it was the right size. I returned the item tracked and signed back on Dec 28, and up till now have had no response. I can see it's been signed for by one of the company directors after looking at the company registered details which appear on PayPal as Maronmarch Ltd.

I've now had to raise the case with PayPal.

Exactly the same experience as the last review. Posted an item back over a week ago with Special Delivery and still awaiting my refund. Chased by email twice - no reply. No-one answers the customer service number, website is down, Instagram posts have been removed, and the physical store numbers just ring out. Dodgy as!

I ordered over 2 weeks ago and have not heard a thing. I've tried calling several times, I've emailed several times, Facebook messaged and left return details. The customer service is non existent. I either want my order which cost a lot of money or my money returned. I understand that sometimes there can be a delay but I've had no contact or information at all since money went out of my account and the order was accepted. I will not recommend brother2brother.

The real deal best prices any where on designer names

Been trying to contact the store since early January to exchange a Gilet for a different size. Nobody has answered the phone for 3 weeks or responded to e-mails. Poor service.