Brother2Brother Reviews 

Orderd a 100£ hoodie 3 weeks ago and have heard nothing!! Tried to send a email can't find one, tried to call every branch multiple times and no pick up, tried to contact via Instagram and the account has been terminated and tried to go on to the website but is unavailable. Total crap clothing company just scamming people DO NOT BUY FROM THEM!!!!

Sent some trainers back 10 days ago via Royal Mail track 48. They have been held at the Royal Mail sept now for over a week and I can’t get through to your company via telephone and you are not answering my emails. Terrible service. Concerned now that I won’t be getting my refund. AVOID this company.

My order never came, 0 customer service, their phone goes to voicemail and they don’t answer emails. AVOID

DO NOT BELIEVE THE GOOD REVIEWS THIS SITE IS SHOWING! I ordered Diesel Jeans on January 4th 2024 and Brother2Brother took my money yet never delivered the jeans nor are they answering my emails to their customer service or my phone calls. Their website is down so please do not fall for them being a good company.

Unfortunately, the company looks like it is going into liquidation. thegazette notice/4530536
I’d recommend if you’ve made a purchase and not received the goods to make a claim with your credit card company.

Ordered the item and it was delivered but it was the wrng size. I have returned the otem and now had no updates from the company, i have emaied and no response, the website is down adn unable to get through on the phone. Poor customer service.

Looks like they’ve gone under. Item ordered early January, not arrived and no response to emails. Phones engaged and unable to get in touch with the physical stores. Website being down says it all.

One star is too many. Returned an item but no refund as yet. Emailed twice but they don’t rely. Phone goes direct to voice mail, shocking customer service.

To be fair, I'd shopped from them for about a decade, nothing went wrong.
However, like many others, my order hasn't arrived, their website is down and no CS whatsoever!
Well, if they're closing down, this is not a cool way to go!

Horrendous (Non Existent) Customer Service!

Bought an item in December for nearly £400.

Item was too small, so returned early January AT MY OWN COST.

Phoned nearly 50 times!
Sent an email every day!

STILL NO REFUND & STILL NO Email Response!

Apparently all customer services agents are busy at 8am! NOT A CHANCE!

Placed an order over a week ago and arrived on time but 2 of the products were way too big despite stating they fit true to size. These were returned recorded delivery with 2 days and I have been notified that this has been received and signed for. Reached out to ask for an exchange if size was available (also stated this on returns form to be safe). I have tied to call customer service but no answer and when i email customer service email address i got a generic email response in the first instance but when i followed up after i have had no response to date. And there website has now been down for a week. Cant get through to the company via phone. Slightly concerned especially now website is down too. Delivery and products are great but the after sale and customer service let this shop down.

Bought a top from here and the item arrived with the tag unattached and sitting freely in the box. It wasn’t cut it was just unattached/ unitied and could easily be put on. I sent the item back without even trying it on and then got an email from the company saying that I wouldn’t be refunded as i cut the tags off. Total scam.

Placed an order 4th Jan 2024, Brother2Brother emailed me confirmation straight away and took my money £258.99. I’ve heard nothing since… I’ve emailed and rang everyday asking for an update and nobody has replied to my emails or returned my calls. Come on B2B what’s going on??? I can’t help thinking I’ve been robbed.

Unable to return items as website has gone down and no one will return my messages either through the customer email, WhatsApp or Twitter

I’ve had the same experience as others in that I placed an order about a week ago, got a confirmation and payment was taken but haven’t had any notice of shipping and can’t get hold of anyone via email or phone. The website has been down for several days. I think they may have gone into administration and completely closed everything down but now I don’t know what to do about receiving my order or getting my money back.

Good value , item as described and prompt delivery. What else could you want ?

Fast delivery and package was in good condition

The company has filed for liquidation it’s on the companies house website!

Placed an order over a week ago and received no confirmation of dispatch or any type of update. I’ve sent 6 emails to which I’ve had ZERO replies. Their customer service contact number goes straight to voicemail. Honestly the worst experience I’ve ever had with any online retailer.