Brother2Brother Reviews 

I ordered for a Valentino shirt and was told it will be delivered 11th of January, yet I ddnt receive nothing. Or receive any additional mail after the confirmation email, I tried checking the website but it was showing under maintenance for the past 3 days !!! I wonder what is going on

Have returned item, no refund or response from site, have tried multiple times to get in contact, I have had to contact my bank to try get my money back

Item not dispatched after nearly 2 weeks, website down and no response to email!

I placed my order on Monday and it said it will be shipped the following day if ordered before 3pm. What a load of crap, nothing shipped out no email to say it was despatched, sent an email with response time up to 2 days and 4 days later no email back. Only ordered off this site as the we needed the top for weekend and going off all their dates I was supposed to have it by then.

Still havnt had a confirmation email of the order being fulfilled and dispatched. No tracking no nothing. It’s already been a week. The website is down too. Please can someone contact me back from BROTHER2BROTHER

UPDATE….3rd Feb, still NO delivery! I will be reporting this to my bank as fraud!

I placed an order on 3rd Jan and still haven’t received the item (13th) or had any correspondence other, than an order confirmation, and no one is replying to my emails! Hopefully this will be resolved via this review!

DONT BUY ANYTHING

I got an item which I didn’t want. Tried to return it. Had no correspondence through Instagram and emails. On the return it says they have gave specific instructions to Royal Mail not to deliver. The company has maybe done a runner but still thinks it okay to sell online and get their money. I will try to claim it back through my bank!!

Placed an order over a week ago and they still haven't processed it. And there website has now been down for a week. Cant get through to the company via phone.

Ordered 6 days ago and no shipping information or anything. Quick enough to take money and send order confirmation but no further communication at all even after repeated attempts. I’m not even sure they’re still trading? Awful customer service.

When to there head office /warehouse y/day, no activity note on door" No delivery's or pick ups today" no answer at door. Correct address as part of a label outside. Pretty sure they have done a runner. All shopping centres i contacted said there shops closed just after Christmas. But they were taking our money online after that date !!!

The size of short wasn't very good described

Placed an order on 28th Dec. No news, no replies. Beware!

Order placed through the webiste on 03/01, no reply to any emails or calls. Started a claim through paypal to recover my money.

Still waiting on a refund. Returned by special delivery and item was signed for on 4 January. There has been no correspondence, emails ignored. Now going to have to raise a claim with PayPal.

I placed an order a week ago and still have not received any shipping notification, even though the website says items will be shipped the next day in the US. I paid over US$1K for an item thinking I would have it in time for my trip. I have called customer support numerous times only to go to VM (and left several VM's) and emailed them numerous times, but can't get a response. Now their website is down! I can't tell if this company is a complete scam or just very irresponsible. I will be disputing this charge with my credit card for fraud.

The worst after sales customer service I have ever experienced from an online store.
They had an error in the description of the item on their website. So, I ended up receiving something to different to what I was expecting.
The follow up engagement has been painful. The don't seem to be taking calls. The email and message correspondence is with someone called Tresha who is either overwhelmed by workloads or doesn't care and has become unresponsive despite some initially quick replies.
Simply shocking service which seriously undermines the high level of good they're selling. If I was a supplier, I'd read this and take note as they're not doing your brand any favours.

I placed an order a week ago and have not received any notice of shipping even though the website says orders within the US mainland will be shipped the next day. I've reached out to CS multiple times with no success and at this point it seems like I will have to file a dispute with my bank and claim the charge as fraudulent. I can't believe there are so many good reviews on Trustpilot? It makes me wonder if the company has people writing fake ones.